Greatwood Veterinary Hospital

As soon as we walked into our appointment, Heather and Kayla greeted my dog, Luke, and myself with such a warm welcome. They had everything ready for our visit and immediately took us to our incredibly clean room. We only waited a few minutes before Luke was being taken back to check his weight. Dr. Anderson came in shortly after and checked Luke out and gave us a list of options that would help my allergy-ridden puppy, making sure to give us the price points as he went along. Dr. Anderson has such a sweet demeanor toward myself and Luke. He talked with me and made sure that I understood everything that was going to be done. Our visit only took about 45 minutes from start to finish and when we went to check out, Kayla and Heather already had everything ready for us to take home. I am incredibly grateful for the wonderful staff at Greatwood Veterinary Hospital and am so thankful that we started using them years ago. Heather, Kayla, and Dr. Anderson, thank y’all for caring for Luke just like he were yours. ❤️ Read Less

Kayla is amazing!!! I haven't been in in months and when I dropped in without an appointment for my pet's bordetella shot, she remembered not only my pet's name, but mine as well. She truly loves all the animals that come in for treatment. Additionally, when I had a question about a hot spot that appeared on my dog's shoulder, she was wonderful about squeezing me in to see Dr. Anderson. Dr. Anderson is just as great. He is very caring and thorough in the treatment of his patients. Love this veterinary office! Read Less

We are new parents to our Lab puppy of 14 wk and taking him to Greatwood Veterinary Hospital was a great experience. With so many questions and concerns in mind starting with the front desk staff to the back and the doctor they were really helpful in answering all our questions and concerns. We will definitely continue to take our new family member to this location. Read Less

I live within a mile from Greatwood Vet Hospital and moved to Richmond in the last 9 months. I took two of my four cats in today for appointments. Kayla and Whitney ( front desk) were extremely professional and attentive to my emails from the day before. I sent the records to them the day before , in hopes that the vet would review them. Dr Anderson walked in to the exam room and made the entire experience comfortable and reassuring for me. Great “ bedside manner” as they say and very knowledgeable. I am so thrilled I am a new patient here and I know from my exit O’Day that my pets will always be in the best care. The prices were reasonable and I never felt for one minute that I was being “ pushed “ to spend more money on tests, food etc. love this group! Thank you all. Paula Coates Read Less

Waste of time and money. Appointment was at 3:30, didn't get to see the vet till 4:10. Before I scheduled the appointment I told them I wanted some bumps removed on my dog. When I did finally see the vet he said he didn't know what the bumps were but could remove them(which I already knew they could do). They charged $45 for that. They then wanted $550-1000 to remove 3 quarter sized bumps. Don't think so. $45 dollars and 45 minutes, all to learn nothing. Read Less

We've used them a few times before for boarding without issue but we've always opted for the exit bath. After reading Anthony's review I wanted to be sure. I passed on the exit baths this time. The staff did seem to be more welcoming. As you can see my white one came out snow white without a bath. Very pleased with their services. Read Less

Dr. Anderson and his staff are great. It is a great place to board your dogs while you are on vacation. We go on a cruise every year and our dogs stay at his clinic. It is nice not having to worry about your dogs while you are on a cruise. When we pick them up, they are happy and clean. I wouldn't take them anywhere else. It is a great clinic for medical issues also. Dr. Anderson is very caring and takes time to explain things to you. I highly recommend this vet and his clinic!! Read Less

Dr. Anderson and his staff are wonderful. I have taken my boys to him for many years. He is always kind, caring, and compassionate. He takes the time during an appointment to listen and answer all of my questions. He really cares about his patients and their owners. He knows that taking care of my boys is my most important job in life and he and his staff are always there to help. I really appreciate the care that my boys get when we visit. They are the best! Read Less

My family and our pets have been long term customers/patients of this clinic . Service is always professional and courteous. Have recommended them many times, and will continue to do so. Glad you all are close by. Read Less

I have known Dr Anderson for a number of years, and have not once been disappointed in his level of care, knowledge and compassion. He never rushes the time during an appointment, is very clear when explaining things, and listens so well to my concerns about my pets and any questions I may have. His staff is also so very kind. Read Less

Have been using Greatwood Animal Hospital for 10+ years. I'm a Cocker Spaniel lover, and they are my children, so I'm very particular regarding their health care. Excellent facility, compassionate veterinarian, and friendly staff. Not sure about the negative reviews because our experiences have always been very positive. Thank you, Greatwood Animal Hospital! You are appreciated! Read Less

State of the art facility!  Very clean with no smell.  The staff is very knowledgeable, caring and considerate.  Dr. Anderson is very thorough and takes his time to answer all your questions and concerns.  It is easy to see he cares about all his patients and their parents.  Dr. Anderson has been our vet for many many years.  I would definitely recommend Greatwood Veterinary Hospital. Read Less

Have been using Greatwood Veterinary Hospital for years and have always received great care for my dogs from Dr. Anderson and his staff.  Clean, top of the line facility as well.  Would highly recommend! Read Less

Called about an issue with my dog was lied to on phone about cost and how things would be handled totally lied to had to go back and get my dog because a tornado was coming their power had went out and I said I wanted my dog back and I get told it's OK this will pass I said no I want my dog nowRead Less

It's not about money here. Our first visit was emergent. Dr. Anderson informed us of all available options, answered all of our questions, and then left the room for my wife and I to make the decision. Turned out to be a sad day but we did what was best for our 14 year-old dog. That was about 10 years ago and we've used Dr. Anderson exclusively since then. Read Less

I want to give a shout out to the staff at the Greatwood Veterinary Hospital on Crabb River Road. We recently had to put down our 14 year old Golden Retriever. He was a great dog but recently had short battle with cancerous tumors. The doctors gave him medication after a visit to help keep him comfortable. But, he quickly declined and was suffering. When the time came to bring him in...the staff was very compassionate and made every attempt to make a tough time tolerable. They allowed as much time as needed to say good bye to our family member. Then we received something in the mail about a week later that no Vet has ever done for us before. It was a handmade sympathy card from the staff. The inside was signed by everyone with some short kind words. Yes it did bring back a few tears...but what a neat thing for them to do. If we get another dog someday, we will surely be back to see these folks. Thanks again Read Less

Let me start this off with a little note about convenience.  Sometimes we utilize services or businesses because of their convenience due to proximity. We also negate the monetary impact due to the convenience of proximity telling ourselves we saved time which is more valuable to us. Well today that malarky was proven to be B.S. to its highest point!If you haven't noticed on my latest reviews and check ins......my family and I just got back home from visiting family in New Orleans. Our dog, a Maltese named Snowball, isn't a good travel companion so we must board him every time we leave town. We've had an issue boarding Snowball at Greatwood Vetinary Hospital once before and was assured that it was an isolated incident and wouldn't be repeated. This is where convenience bit me in the bud! The day before we we're to depart on our trip Animal Inn, the place we had been boarding Snowball after the aforementioned incident, informed us that he now needs a flu shot. Instead of leaving work early to get this done I, in my infinite wisdom, decided to forgo all of that hassle and decided to utilize the convenient location near the house to board our dog which was GWVH where a flu shot is not required. Surely we wouldn't have the same problem again and it was just for four days. I stopped by to pick my dog up in the morning before heading to work. One of the ladies at the desk went to the back to retrieve him. She came back without my dog and proceeded to tell me that my dog had a little urine on his coat, and then asked if I wanted to leave him to be cleaned by their groomer at an additional charge!  I lost it because this is the same thing that happened last time. Mind you I did not drop him off dirty, he's a house dog and is groomed on a regular schedule, but now that I'm picking him up from a boarding I am asked if I want to wait longer to pick my dog up and pay for him to be cleaned because of the lack of care provided by GWVH.......AGAIN!  I paid the $74.00 bill and asked them to just give me my dog. I called Petco Grooming and asked them if they had an immediate opening which they obliged due to the circumstances and my dog is groomed there regularly. Yes I went off on the two ladies at the front desk of GWVH before heading out the door asking them for some logical explanation as to what happened that my dog was covered in urine. They looked at me as if I was the idiot and gave the most nonchalant and lack luster response which sent me beyond livid!!!!  I just had to get out of there before I forgot I was an educated professional and my choice of words went beyond those used by a sane person. I left my dog in his portable kennel because I was already dressed for work and didn't want to have to change because he was so excited to see me. He would've jumped all over me before we got to the groomers putting urine on my clothes and all over my truck. This was one of those days I wished I had left my truck at home and drove my company car. When I walked through the door at Petco the first thing the groomer asked was why was Snowball in his kennel. I usually carry him in because he likes to get some wind while I drive. While explaining what happened I let Snowball out of his kennel and the smell of urine intensified so much the groomer and I both wrinkled up our faces in protest of the acrid smell of urine. You gotta see the pics. After seeing this I went back to GWVH and demanded I speak with the Veterinarian. I spoke with Dr. Anderson who apologized for the incident and went on to inform me that the dogs may have been overly stressed because of the fireworks the previous night due to the 4th of July fireworks celebrations in the area. Although the first time this happened there weren't any fireworks. At any rate I felt better after discussing this with the doctor and his explanation and apology was enough unlike the two ladies at the front desk who gave the impression that they could care less and just wanted a paycheck. The doctor also offered a full refund, but I declined. I informed him that his apology was enough, and I would appreciate him covering the cost of grooming which he agreed to. For me this was a lesson learned. Vetinary hospitals are are merely a hospital for animals. GWVH has provided excellent care for my dog in the past in reference to hospital related reasons. He's had shots, checkups, teeth pulled, and surgery there with no issues. Boarding him there has been our only issue. Good Vetinary doctors tend to provide excellent care for animals and genuinely love them. Some of their employees.......well some may love animals, but it appears here they are merely concerned with getting paid, and customer service isn't high on their list. Thanks Dr. Anderson for rectifying the problem, but due to your staff.......I won't be back. It's not worth the convenience due to your proximity to my residence. Read Less

We had our standard schnauzer in just for grooming. Dropped her off at 7:30 AM and a bit after 1 PM they were just getting around to bathing her. Maria did not seem to know about clipping a standard schnauzer. After 6 hours there and just a bath, I picked her up and was charged $31.88 for a bath...I guess we were soaked. I do not know about the vet portion of the business, but the groomer was not very impressive. Read Less

I have been taking all of my dogs here (all four diff sizes) and have nothing but kind attention. Granted the staff appears less than enthusiastic to help but the dogs have been taken care of properly. They don't deserve a one star rating like the previous a*!#! that posted. Read Less

If I moved to Canada I would have to drive back to Greatwood to bring my best friends to Doc Andy (Anderson). I have taken my pets to him since 2002 and I know my concerns and grief are heartfelt. The best Doctor and staff. I know they love my pets. Read Less

We recently began taking our dogs to Dr. Anderson after growing frustration with the vets we had been seeing for many years. We are very pleased with Dr. Anderson's competence and kindness, and also with that of Dr. Crews (sp?) whom we saw most recently. I don't understand the complaints about rude or indifferent staff, because Robin and the other staff members have been nothing but friendly, kind and professional to us and our furbabies. This is a bit out of the way for us, but the treatment our dogs have received there is worth it. Read Less