Others have rated the emergency care poorly simply because it was busy and they had to wait. It was busy, late at night, on a weekend, when I had to bring my cat in as well. Although I had just worked... Read More
Others have rated the emergency care poorly simply because it was busy and they had to wait. It was busy, late at night, on a weekend, when I had to bring my cat in as well. Although I had just worked long hours, was very tired, and would have much rather been at home this visit was obviously unplanned.. as were the other's being treated. My cat was clearly ill and could not wait through the weekend for treatment from my normal vet, but if Drs had given him their full attention the minute we walked in the door, multiple families could have lost furbabies last night. Basically, yes I did wait.. but they were busy (bc they have no control over when emergencys happen).. got to us as quickly as possible.. and were very sincere the entire time.
My cat needed to be admitted, but I was able to say goodnight to him and left feeling that he was in good hands with the Drs and caring techs on staff. Even on my way out, the person at the front desk asked how he was doing & what was wrong.
Over the next 24 hrs I had constant communication regarding my cat. I received multiple calls from his Dr providing test results, updates, etc. Even when it got busy again and the Dr had said he would call by a certain time, he did as soon as he was able and apologized it was a little later than anticipated. (Again, this is an environment that can't really be planned and not their fault.)
Even at discharge, they gave me another update on his status, carefully explained the medications we were going home with, and gave a few tips on how best to administer them.
All in all, this team was very considerate and sincere. They took great around-the-clock care of my cat (which obv isn't cheap, even if it is painful on the pocketbook.) I hope we never have a reason to need emergency care again, but if we do, we know where to go! Read Less