46 Reviews

Great Oaks Animal Hospital

Round Rock, Texas
Reviews
Virginia Livesay
27 Jun 2018
REPORT
I have taken my pets to Great Oaks for 14 yrs. I have had the pleasure of seeing the same vet for every appointment. She has taken time to explain and educate me about what my pet needs and why. She ... Read More
I have taken my pets to Great Oaks for 14 yrs. I have had the pleasure of seeing the same vet for every appointment. She has taken time to explain and educate me about what my pet needs and why. She also takes into consideration the cost of meds and procedures. She takes her time, follows up on my pet by calling after his appointment, is kind, efficient, and professional. When he is anxious, she takes a moment to settle him down. Very lucky to have Great Oaks Animal Hospital!! Read Less
Catherine Ramos
24 Jun 2018
REPORT
We saw a little Yorkie run across 1825 in Pflugerville and turned the car around to attempt to assist. Sadly a vehicle had hit the little Yorkie and had not stopped. My husband and daughter jumped... Read More
We saw a little Yorkie run across 1825 in Pflugerville and turned the car around to attempt to assist. Sadly a vehicle had hit the little Yorkie and had not stopped. My husband and daughter jumped out and ran to try and help. We wrapped the poor little one in a towel and my daughter got in the back to comfort while we rushed to the 24 hour Heart of Texas clinic that I called in route. The staff was waiting for us and although they did all possible, the little Yorkie passed. Thank you for kindness, compassion and for locating the puppies family. Read Less
Kristin Hubler
20 Jun 2018
REPORT
Excellent doctors and front office staff. Have been able to see my dog with short notice and have recommended treatments that were much less expensive and as effective than from other vet's offices. ... Read More
Excellent doctors and front office staff. Have been able to see my dog with short notice and have recommended treatments that were much less expensive and as effective than from other vet's offices. Everyone there is just a pleasure to deal with and it is great to have a vet that cares for my pets as much as I do! Read Less
Sue Larson
8 Jun 2018
REPORT
You can't ask for a better group of vets. I have been using Dr Willis forever she is the most caring person I could ever trust my dogs with. All the vets at Great Oaks Animal hospital are great. It is... Read More
You can't ask for a better group of vets. I have been using Dr Willis forever she is the most caring person I could ever trust my dogs with. All the vets at Great Oaks Animal hospital are great. It is always a challenge when I take my Zelda in she is a 160 pound Great Dane and she is really happy to see everyone and the group is always able to handle her. I can't say enough great things about this group of great vets and staff. Anyone who is looking for the best care for your babies this is the place to go. Read Less
Dara Nall
21 May 2018
REPORT
our experiences at Great Oaks have always been easy to book appointments, and the staff is respectful and understanding and always accommodating to our every need. We have been with them through all... Read More
our experiences at Great Oaks have always been easy to book appointments, and the staff is respectful and understanding and always accommodating to our every need. We have been with them through all life cycles of our pets from elderly to new puppy for over 11 years now. Each Doctor is amazing we book with whomever is available because they are all so knowledgeable, kind and communicate so well that its hard to choose. Couldnt ask for a better place to bring our furry members of our family! Read Less
Jane Cox
18 May 2018
REPORT
Dr. Grimm is amazing & the staff at Great Oaks are extremely polite & helpful!!! We were brand new to the area and have two large dogs both with a few health issues. I cannot tell you how relieved I w... Read More
Dr. Grimm is amazing & the staff at Great Oaks are extremely polite & helpful!!! We were brand new to the area and have two large dogs both with a few health issues. I cannot tell you how relieved I was after our first visit with Dr. Grimm. She is extremely personable, thorough, intelligent, and I could just go on and on. Not only do we love her but our dogs do too!!! Seriously, we have been to Dr. Grimm at least 4-5 visits now and have always been extremely happy. She calls personally with all the lab results and is always on top of what needs done. I would highly recommend Great Oaks Animal Hospital and especially Dr. Grimm! Read Less
Deanna Richmond
13 May 2018
REPORT
We always have the best service. You all take care of Bacon like she was your own. Thank you all so very much.
Richard Willaman
8 May 2018
REPORT
Great Oaks Animal Hospital Dr's and Staff are awesome compassionate people that I totally trust with my pets care. They have a high knowledge of individual breed sensitivities and I recommend them hi... Read More
Great Oaks Animal Hospital Dr's and Staff are awesome compassionate people that I totally trust with my pets care. They have a high knowledge of individual breed sensitivities and I recommend them highly. Read Less
Judy Ashcroft
22 Apr 2018
REPORT
I was frantic the first time I went to Great Oaks Animal Hospital. My kitten was not well, and I needed a vet right away. Great Oaks saw us right away, and within 24 hours, both my cat and I were ca... Read More
I was frantic the first time I went to Great Oaks Animal Hospital. My kitten was not well, and I needed a vet right away. Great Oaks saw us right away, and within 24 hours, both my cat and I were calm and well. The staff and doctors were kind, careful, gentle, and informative. Now our visits to Great Oaks are scheduled well cat visits. With their care, Macqyver is flourishing. You can trust you pet to this fine folks. Read Less
Joann Raskin
15 Apr 2018
REPORT
I cannot say enough good things about Great Oaks Animal Hospital! From the front desk staff to each Of the vets it is nothing but excellence Clean, exceptionally caring take all the time you need t... Read More
I cannot say enough good things about Great Oaks Animal Hospital! From the front desk staff to each Of the vets it is nothing but excellence Clean, exceptionally caring take all the time you need to properly care for your pet Dr. Willis has become our family vet. when we needed to put one of our senior dogs to sleep she came to Our home Compassionate yet professional and going beyond when we were having a difficult time in another situation she took the time to talk with me, yet most importantly with My daughters so That they understood what was needing to be done i would not go anywhere else with my pets Read Less
Stephanie Byrne
15 Apr 2018
REPORT
Everything about Great Oaks Animal Hospital.I love Dr.Baugh and her whole staff.Brad and Cynthia are great.Just recently I had the pleasure of being helped by Jackie she was so sweet and very helpful.
Katie Rediske
3 Mar 2018
REPORT
My pets have been patients for as long as we've lived in Texas. This Clinic is wonderful! The veterinarians are knowledgeable and do genuinely care about our animals. Their prices are very fair as wel... Read More
My pets have been patients for as long as we've lived in Texas. This Clinic is wonderful! The veterinarians are knowledgeable and do genuinely care about our animals. Their prices are very fair as well. I'm always expecting to pay more than when the bill comes out to be. Read Less
Scoggins Realty, LLC
8 Feb 2018
REPORT
I have been taking my children to Great Oaks Animal Hospital for close to 20 years. I have to DRAG my big boy out the door because loves the staff. My little girl not so much. But she is not social.
Pamela Hanes
22 Jan 2018
REPORT
I started taking my pets to Great Oaks Animal Hospital when I adopted my first greyhound. Round Rock was a bit out of the way for me and there is a vet's office within walking distance of my house (no... Read More
I started taking my pets to Great Oaks Animal Hospital when I adopted my first greyhound. Round Rock was a bit out of the way for me and there is a vet's office within walking distance of my house (not even half a block away), but I was assured for greyhound care - Dr. Ransom and his vet tech Lisa were the best. And, they were right! When the vet tech became Dr. Lisa Willis and Dr. Ransom passed, my pets started seeing her exclusively. "Dr. Lisa" has always been so great with my pets and fosters, as puppies, adults and as seniors. She has cried with me, lectured me ("She's a greyhound, not a lab!"), and laughed with me (and at me sometimes) and I consider her a irreplaceable part of my and my pets' lives. The front desk staff are wonderful, courteous, and always make a fuss over whoever I bring in for a visit. The vet techs are just as warm and are gentle when handling the dogs from a squirming chihuahua puppy to a greyhound who hates walking on tile. They have placed non-skid mats on the floor to make my scaredy cat greyhound more comfortable and visited my dogs when they were boarding next door. I can't say enough about Great Oaks Animal Hospital, the staff there, and Dr. Lisa Willis. I don't know what I would do without them! Read Less
Elmira R.
15 Aug 2017
REPORT
Had a great experience.  Brad at the front desk was awesome.  Remembered our phone conversion to much as when I walked in he knew exactly who I was.. he remembered my appt time, my pets name, and my n... Read More
Had a great experience.  Brad at the front desk was awesome.  Remembered our phone conversion to much as when I walked in he knew exactly who I was.. he remembered my appt time, my pets name, and my name.  The vet tech we had, Ashley, was simply amazing!  she was so sweet and kind.  Her bedside manor was awesome!  Dr. McClannahan was very informative and sensitive to our situation! Read Less
Alex K.
20 Jul 2017
REPORT
I am so thankful for these folks! The short:* Convenient hours (I work 8-5 in South Austin and was able to drop off and pick my foster up without missing work)* Great pricing - they are so unbelievabl... Read More
I am so thankful for these folks! The short:* Convenient hours (I work 8-5 in South Austin and was able to drop off and pick my foster up without missing work)* Great pricing - they are so unbelievably good to us* Thorough and impressive bedside manner. It's clear they care about all animals!The long:I foster greyhounds for Austin Greyhound Adoption and even though I live super South, we just started taking all of our foster hounds to Great Oaks. GOAH offers us an incredible package for the dogs we take in, which in and of itself was hard to find. Greyhounds make great pets but have unique issues that make them diva patients from time to time. They're very sensitive to meds and their bloodwork looks different than most dogs and they're a lot to take on.  I've asked my mutt's vet down South along with several others if they offer rescue pricing and they've all flat out said no thank you. Great Oaks welcomed us in with open arms. My current foster had an absolutely atrocious mouth. Poor girl really needed a thorough dental during her spay. When I brought her in for her spa day I let GOAH know that her teeth wre my biggest concern during her spay/microchip/exam. I was nervous because I knew she was going to need an extensive bit of dental work and any time you bring an animal in for so many things especially at a "rescue rate" you worry that your pup won't be a priority or will not get the full and necessary treatment. Man, was I wrong to worry. Dr. Willis called me right after my foster girl's procedure to let me know how she was doing and the extent of her operation. Dr. Willis didn't know this, but a few days earlier I had found out my last foster (I had her for 6 months) had passed away very suddenly shortly after getting a home. Because of that news, I was very nervous about my current foster girls' procedure. Greyhounds are extra sensitive to most things including anesthesia. Dr. Willis was extremely thorough in explaining what she had to do and even wrote out a tooth chart for my foster babe to make sure her potential new home would have good records. She walked me through all of her medications and when another rescue volunteer had to pick her up she walked her through her post op recovery as well. My own dog actually had a dental at my vet down south a few says prior to my foster's operation and I was concerned about the possibility they could pass infection to each other by sharing a water dish and Dr. Willis even took the time to thoughtfully answer that question for me. I cannot say enough good things. I'm so impressed at how thorough they were and how much effort they put into our pups even though many other vets would consider rescues up for adoption a lesser priority compared to normal patients or flat out say no to rescue pricing. The care my foster received from GOAH was on par and maybe even better than the care I received for my own dog's dental surgery the week prior at my regular vet down south. Definitely bring your pets here. They are good at what they do and they have a heart for helping!Thank you so much GOAH - we are so lucky to have you!!! Read Less
Leslie P.
6 Jun 2017
REPORT
One of our dogs is extremely anxious and frightened in pretty much any new situation. I often worry people will approach her to quickly and she might bite. I explained this to the vet and even though ... Read More
One of our dogs is extremely anxious and frightened in pretty much any new situation. I often worry people will approach her to quickly and she might bite. I explained this to the vet and even though they were running behind and we were the last clients of the day, she sat down on the floor with my dog and patiently waited for her to get calm and take some treats before doing the exam and giving her shots. She gave us some helpful tips and was very patient with us. If felt nice not to rush through a yearly exam and leave with a dog that wasn't completely miserable.They have also seen our cats on multiple occasions and gave us great advice and treatment! Five stars to great oaks! Read Less
Jill P.
20 May 2017
REPORT
Dr Grimm and her assistant are amazing! Dr. Grimm is always kind and honest about procedures and shots that need to be done. (She never pushes procedures or medicines on my cats that are not needed.) ... Read More
Dr Grimm and her assistant are amazing! Dr. Grimm is always kind and honest about procedures and shots that need to be done. (She never pushes procedures or medicines on my cats that are not needed.) I have never had to wait an extremely long time to be seen and the waiting room is always clean and comfortable. Dr. Grimm and her assistant both helped me get through the loss of my sweet cat Lula when it was time to put her down. She had last stages of feline leukimia. The staff made paw impressions of my kitty for me to take home at no extra cost and they let me and my daughter cry for the amount of time we needed. This was very special to me at such a stressful and sad time. If the prices are higher at Great oaks Animal Hospital, I don't mind because the care is exceptional. Also, Dr. Grimm calls persoanally to check on my cats after a visit, which I think is a very nice thing to do! :) Read Less
Michael Gordon
14 May 2017
REPORT
Very nice facility and staff. Service was fast and almost NO WAIT.
Frank Calcagni
24 Apr 2017
REPORT
Dr. Kelly Grimm is awesome with our dogs. She is spot on with diagnosis.
Shauna Li
9 Apr 2017
REPORT
I bring all three of my dogs here and all three have very specific issues. The staff and the doctors (we have seen them all) are so sweet and attentive. This is easily the best vet in the Austin area.... Read More
I bring all three of my dogs here and all three have very specific issues. The staff and the doctors (we have seen them all) are so sweet and attentive. This is easily the best vet in the Austin area. You'll never have to worry about the quality of care your fur baby receives here. Read Less
Jeff Smith
1 Apr 2017
REPORT
Doc Willis and staff are the best! I have have used Great Oaks for 17 years and they are awesome.
Dusti H.
12 Mar 2017
REPORT
This is an exceptional Animal Hospital. I have been to many over the years, and GOAH is the best that I have found. I have been taking my animals here for over a year. I have seen all the veterinarian... Read More
This is an exceptional Animal Hospital. I have been to many over the years, and GOAH is the best that I have found. I have been taking my animals here for over a year. I have seen all the veterinarians here and my personal favorite is Dr. Grimm. She is kind, honest and to the point...which I really appreciate. If I cannot get in with Dr. Grimm, my next choice is Dr. Willis and then Dr. Baugh, they are also great.Is Great Oaks Clean? Yes. Is it pricey? Yes. Do you have to wait sometimes to see the doctor? Yes. Is the wait and price worth it? In my opinion, yes.Cons: I am not a fan of Dr. McClannahan. At my one and only appointment with her, I was extremely disappointed. She left me, and I'm sure others, waiting for 50 minutes! She talks A LOT which is why she was running so late. When I finally got to see her, she talked down to me and was extremely condescending. But hey, sometimes you just don't vibe with people. Read Less
Brian Griffin
1 Mar 2017
REPORT
Very thorough, dr McLanahan is great.
Veronica Garcia
12 Feb 2017
REPORT
Everyone at Great Oaks Animal Hospital has always been kind, courteous, and loving to my two schnauzers. Dr Baugh is amazing and is patient with all my questions. She has always taken great care of my... Read More
Everyone at Great Oaks Animal Hospital has always been kind, courteous, and loving to my two schnauzers. Dr Baugh is amazing and is patient with all my questions. She has always taken great care of my fur babies. I also got to meet Dr Grimm, and she is also a wonderful vet. She took great care of my Sienna during her last moments (my Sienna was diagnosed with Lymphoma several months ago). Read Less
Pat F.
9 Feb 2017
REPORT
We used to take our dog there until I checked out their prices vs other vets in the area. Great Oaks prices are quite a bit higher that other vets. Then, after taking our pet to another vet (that is a... Read More
We used to take our dog there until I checked out their prices vs other vets in the area. Great Oaks prices are quite a bit higher that other vets. Then, after taking our pet to another vet (that is awesome), we also found out that Great Oaks had been diagnosing & charging over & over again for ear infections when actually it is an allergy condition that is treated by an over-the counter zyrtec daily instead of all those very pricey ear meds. Shame on you Great Oaks!!!I now think that you made that diagosis many times over for all those extra charges. Read Less
David Nguyen
24 Jan 2017
REPORT
Dr. Kelli Grimm is a thorough vet. She does a good job at making my pet feel more at ease, especially since she is a very anxious dog. She is very up front and honest about what needs to be done or ho... Read More
Dr. Kelli Grimm is a thorough vet. She does a good job at making my pet feel more at ease, especially since she is a very anxious dog. She is very up front and honest about what needs to be done or how to help improve your pet's quality of life. Read Less
Barb J.
16 Jan 2017
REPORT
These folks have been caring for our critters (and us) since '02. Joys and sorrows, alike. Honesty of diagnosis, the care they take with our furry persons... we're loyal not out of habit but choice. [... Read More
These folks have been caring for our critters (and us) since '02. Joys and sorrows, alike. Honesty of diagnosis, the care they take with our furry persons... we're loyal not out of habit but choice. [We also boarded our Newf with them when she was alive... no complaints!] Read Less
Molly Deleza
11 Nov 2016
REPORT
Kelli Grimm she is Amazing always taking her time to explain all details very thankful for her she is a blessing to me Sobe and Koko
Lauri Smith
10 Nov 2016
REPORT
Could not imagine bringing them anywhere else... loving, caring, affordable, accommodating.
Joseph A.
5 Nov 2016
REPORT
We absolutely love this place. We've trusted this vet with our lab and two cats for a few years now and couldn't be happier. The staff are all extremely friendly and helpful. This vet offers many serv... Read More
We absolutely love this place. We've trusted this vet with our lab and two cats for a few years now and couldn't be happier. The staff are all extremely friendly and helpful. This vet offers many services and resources, spanning from general check-ups to boarding. Their prices are fair and they also offer different pet plans for cats and dogs. Overall, we trust this vet and love that it's essentially a one stop shop for most of our pets' needs. I highly recommend Great Oaks Animal Hospital! Read Less
Sara Speer
18 Sep 2016
REPORT
They were excellent with my elderly cat, Baby! She is 17 years old and a bit antisocial so trips to the vet are always a difficult experience. We saw Dr. Grimm and she was very accommodating to Baby's... Read More
They were excellent with my elderly cat, Baby! She is 17 years old and a bit antisocial so trips to the vet are always a difficult experience. We saw Dr. Grimm and she was very accommodating to Baby's needs. Emily was also very helpful in keeping Baby calm and not doing anything to upset her. They were a great team and the visit went very smoothly! I would definitely recommend them as they are the best team I have experienced in her many visits to the vet! Plus, they have Caterday which Baby loves to attend as she LOVES the blanket she gets from them! Read Less
Sarah Matthews
9 Sep 2016
REPORT
Do not go here. They over charged our account by hundreds of dollars and refuse to fix the problem. They do not care about you or your pet, they are only interested in getting every penny possible fro... Read More
Do not go here. They over charged our account by hundreds of dollars and refuse to fix the problem. They do not care about you or your pet, they are only interested in getting every penny possible from you. When I was finally able to reach the manager (after several emails and phone calls with no response) She was extremely rude to me and actually yelled at me. We never even used the services that they charged us for and still would not help. Read Less
Dara Pearson
28 Jul 2016
REPORT
I cannot say thanks enough to Dr. Baugh and the amazing staff for taking great care of our sweet Kitty. Their kindness and compassion helped us through a difficult time.
Travis Brown
1 Jul 2016
REPORT
People are really friendly here. But they do not care about your dog, they care about your money. Don't sign up for their "wellness plans" if you seriously care for your dog and plan on bringing him m... Read More
People are really friendly here. But they do not care about your dog, they care about your money. Don't sign up for their "wellness plans" if you seriously care for your dog and plan on bringing him more than 4 times a year. Especially when half of those visits would be used for vaccinations. I am extremely disappointed in the amount of help I was given. I brought my dog in 3 times for the same thing that all of my room mates seemed to know more about than the vet. Small bumps on the back of his head. No one in the building could tell me what it was but I was charged 100 dollars for the visit. And 30 today for my pet plan even though I can't take him back anymore under the plan because they only allow 4 visits per year. So now I have to pay 30 dollars a month till October and my dog will receive treatment for anything till then. Even though he never had his heart worm test. I called and the receptionist told me sorry you've used all your 4 visits so you'll be charged for that visit too, even though it clearly says the heart worm tests are covered under the plan. This place is set up to take advantage of young people who don't read things before they are handed a pamphlet saying we will take care of your dog for a year for 30 dollars a month. And 50 dollar start up fee. This place is a joke and the vets seem to know nothing at all about my dog. Absolutely no help at all and now I'm stuck paying for it till October. Please read everything and ask as many questions as possible before signing anything with these people. Read Less
Melanie Chen
13 Jun 2016
REPORT
We love Dr. Baugh and everyone at Great Oaks Animal Hospital! It's easy to schedule an appointment, we never wait long to be seen, and the staff is great with my two dogs. We lucked out finding this a... Read More
We love Dr. Baugh and everyone at Great Oaks Animal Hospital! It's easy to schedule an appointment, we never wait long to be seen, and the staff is great with my two dogs. We lucked out finding this awesome practice so close to our home! Read Less
Linsey Schwartz
1 Jun 2016
REPORT
I recently went through a cancer scare with my cat after finding a lump on him and having it removed. When I got there to pick him up after surgery, they spent an hour with me talking to me about ever... Read More
I recently went through a cancer scare with my cat after finding a lump on him and having it removed. When I got there to pick him up after surgery, they spent an hour with me talking to me about every avenue possible. My furbaby didn't end up having cancer (which I am still so very relieved about) but I won't forget the support I received from everyone that worked there. They are simply amazing! Read Less
Kirsten Lindsey
28 May 2016
REPORT
I recently moved to the area and and brought my dog in who has been in pain and very lethargic. I explained to Dr. Grimm that my dog had been exhibiting some different behaviors due to knee issues and... Read More
I recently moved to the area and and brought my dog in who has been in pain and very lethargic. I explained to Dr. Grimm that my dog had been exhibiting some different behaviors due to knee issues and that she has been crabby. Dr. Grimm seemed somewhat kind to my dog, although not overly so, but when she tried to administer drops into my dog's nose, my dog would have none of it and started turning her head and growling with warning nips. I had already explained to the doctor that this was a new behavior and that she is definitely not herself, but Dr. Grimm proceeded to tell me that my dog needed special training and that she shouldn't be around children, that it was very easy to spoil little dogs, and I couldn't let her get away with that behavior. I have to say, I tried to defend my dog a little, but mostly didn't know what to say. I told Dr. Grimm she had never bitten anyone, and that the family that babysits her have 3 young children who love her, as well as our 7 year old niece. Despite this, I agree with another reviewer that Dr. Grimm came across condescending. She seemed to not hear what I was saying. I don't know her intent, but the last straw for me was in the waiting room after the appointment, she pet my dog and asked my dog if they were still friends (my dog had her ears back showing submission and didn't bark or anything), and then she said "We might be friends, but yeah, you need an attitude adjustment." She then started to tell me that all the vets at Great Oaks held the same views and that I might not be hearing the same things I would hear from a vet in my home state. I was shocked that she would speak of my hometown vet in this manner (when she knew nothing about them or how my dog behaved there), and that she felt it was okay to speak about this in the waiting room while other people were there. All this to say, if my dog does need training, I am willing to do it, but I want a vet that is willing to understand that my dogs behavior was extremely uncharacteristic. I felt Dr. Grimm made an assumption and would not listen to what I was telling her, and in my opinion, did not respect patient privacy. I think she needs to work on her "bed side manner" with the pets and owners. I still gave 2 stars, since I can't speak for the other veterinarians at this location. My dog has anxiety (especially over the vet), and Dr. Grimm didn't try to work with my dog at all. I would have hoped for a more nuanced and compassionate doctor who seemed to really like my dog and who showed a willingness to work with my dog in trying to calm her. It doesn't feel good to go to the vet and have them tell you everything that is wrong with your dog and to leave feeling terrible about your visit. As of now, I will not be returning to Great Oaks. Read Less
Jeremy Dufner
10 May 2016
REPORT
So, I have been a consumer of this establishment for over 5 years. I have had a cat and two dogs under the care of the vets here. It seems that every time I go in, there is something that goes outside... Read More
So, I have been a consumer of this establishment for over 5 years. I have had a cat and two dogs under the care of the vets here. It seems that every time I go in, there is something that goes outside of the plan. Last night, after hours albeit, my 13 y/o cat went into end-stage kidney failure. I knew it was time for her to move on, so I got on the organizational website and left a message for a "first-thing appointment" the following morning. Sue called me at 6:30AM and asked if it was too early to call. I informed her that Lulu had had her last day and it was time for her to move on. She warmly responded with "OK. Dr. Baugh gets here at 7." Because of their track record of ALWAYS running late, I told her that I wanted the procedure to start promptly at 7:00AM. "I , for Lulu's sake, did not want to wait because she was suffering and I did not want that to go on." She agreed and I left my house. I arrived in their waiting room at 6:52AM. Sue greeted me warmly and said "Mr. Dufner, Room 3 is set up for you." I walked into room 3 and there was a nice soft blanket laid on the table for me to rest Lulu on. I was happy, considering the circumstances, and laid Lulu on the soft blanket, began to pet her and talk to her for the last time. Remembering the words I had spoken to Sue on the phone, "I , for Lulu's sake, did not want to wait because she was suffering and I did not want that to go on," at 7:10, I opened the door to the exam room and looked at Sue. " I told Dr. Baugh you were here Mr. Dufner." I went back to the room and waited. At 7:30, Dr. Baugh came in. She took Lulu in the back to start a catheter. The remainder of the visit is private. My Lulu went to a better place. Back on my soap box: I would have handled this differently. I would have informed my 7:00 AM appointment that I had to see a consumer who was suffering. I am sure they would have understood. Is there no compassion in Dr. Baugh? Does she not have a watch? Did she want my Lulu to suffer longer? Was she drumming up an excuse worthy of my Lulu waiting 30-more minutes? Anger began to set in. End state: my Lulu has moved on and I will NEVER set foot in Great Oaks Animal Hospital again!!!!!!!!!! -Jeremy Dufner P.S. Thank you Dr.s Willis and Grimm. You have been the shining light that is Great Oaks Animal Hospital. I appreciate the care you have given my family. I wish you well and maybe I will see you outside of that establishment you work at. Read Less
Ray Morand
27 Mar 2016
REPORT
They have worked with me financially, and bills fair. They take everything into consideration to make my cat feel as comfortable as possible. Dr Baugh has even done an exam sitting on the floor with m... Read More
They have worked with me financially, and bills fair. They take everything into consideration to make my cat feel as comfortable as possible. Dr Baugh has even done an exam sitting on the floor with my cat because he was being squirrely about being on the exam table. She checked on me while I was nervous over cat's surgery telling me what was going on when she could or would sent a tech for each stage. When time for stitches to be pulled she was able to pull out stitches by petting and speaking to him. I thought for sure he would need to be knocked out for that! Been taking my cat to see them for 8years now. Being able to make Saturday appts are awesome too. Several of my friends take their cats and dogs there too love them too! Read Less
Zak Laughton
12 Jan 2016
REPORT
Dr. Willis is the best vet I've ever had. She's always willing to take time to explain things in a way I can understand. The attention and care my pets have gotten from Great Oaks surpasses any other ... Read More
Dr. Willis is the best vet I've ever had. She's always willing to take time to explain things in a way I can understand. The attention and care my pets have gotten from Great Oaks surpasses any other vet clinic I've been to. Read Less
Matt Pintarelli
28 Dec 2015
REPORT
We have 3 cats and 3 dogs that we've been taking to Great Oaks for years now. We have never had a bad experience with any of the vets or their staff. I would recommend them to anyone.
kendra umsted
7 Aug 2015
REPORT
We recently moved into Cat Hollow and also needed a new doc for my minpin so we thought we would try this place. We were very pleased with their professionalism, cleanliness, and friendliness. This is... Read More
We recently moved into Cat Hollow and also needed a new doc for my minpin so we thought we would try this place. We were very pleased with their professionalism, cleanliness, and friendliness. This is now our new vet and couldn't ask for anything more! Thanks!!!! Read Less
Karen C
4 Aug 2014
REPORT
We love Great Oaks Animal Hospital. Our dog gets so nervous and scared when she has to go to the vet. Dr. Grimm spends time playing with her and giving her treats to make her feel more relaxed. The... Read More
We love Great Oaks Animal Hospital. Our dog gets so nervous and scared when she has to go to the vet. Dr. Grimm spends time playing with her and giving her treats to make her feel more relaxed. The whole staff is incredibly loving, caring and compassionate with our pets. We love them. Read Less
Amanda Summers
9 Jul 2014
REPORT
Before I found Great Oaks I had been to many vets and always felt like my dogs were not getting the care they needed. I love this vet and have been coming here for over 10 years. I drive from South A... Read More
Before I found Great Oaks I had been to many vets and always felt like my dogs were not getting the care they needed. I love this vet and have been coming here for over 10 years. I drive from South Austin because I trust them with my bassets lives. They have helped me on so many different occasions. Today I woke afraid for my bassets life. I called them and the were no openings and on Dr. out on vacation, but they were so kind to fit me in and ensure that Buster makes a full recovery. I know it was really hard to fit me in and I really appreciate it! Thank you for going above and beyond to help my baby feel better! Read Less
Heather Persan Soto
26 Mar 2014
REPORT
I am so very impressed with Great Oaks Animal Hospital. We adopted a shelter dog two months ago. I wasn't sure which vet to go to since we are new to the area. Great Oaks had the best online reviews s... Read More
I am so very impressed with Great Oaks Animal Hospital. We adopted a shelter dog two months ago. I wasn't sure which vet to go to since we are new to the area. Great Oaks had the best online reviews so I tried them and I'm very pleased. The first time we came in and met with Dr. Grimm she was so kind and patient and I was especially impressed that she took about an hour to be able to address all the questions my 9 year old son had. A week ago we were at the dog park and our puppy was bitten. I immediately called and they took me right in. Dr. Baugh was very kind and put us at ease. We are going to board our little guy this weekend for the first time and I have full confidence he will be treated and taken care of well. Thank you Great Oaks. Read Less
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(512) 687-9088
15950 Great Oaks Drive
Round Rock Texas 78681
Business Hours
Monday
Mon
06:30AM-19:00PM
Tuesday
Tue
06:30AM-19:00PM
Wednesday
Wed
06:30AM-19:00PM
Thursday
Thu
06:30AM-19:00PM
Friday
Fri
06:30AM-18:00PM
Saturday
Sat
07:00AM-13:00PM
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Great Oaks Animal Hospital

Round Rock, Texas
(46)
15950 Great Oaks Drive
Round Rock Texas 78681
Monday
06:30AM-19:00PM
Tuesday
06:30AM-19:00PM
Wednesday
06:30AM-19:00PM
Thursday
06:30AM-19:00PM
Friday
06:30AM-18:00PM
Saturday
07:00AM-13:00PM
Virginia Livesay
27 Jun 2018
REPORT
I have taken my pets to Great Oaks for 14 yrs. I have had the pleasure of seeing the same vet for every appointment. She has taken time to explain and educate me about what my pet needs and why. She ... Read More
I have taken my pets to Great Oaks for 14 yrs. I have had the pleasure of seeing the same vet for every appointment. She has taken time to explain and educate me about what my pet needs and why. She also takes into consideration the cost of meds and procedures. She takes her time, follows up on my pet by calling after his appointment, is kind, efficient, and professional. When he is anxious, she takes a moment to settle him down. Very lucky to have Great Oaks Animal Hospital!! Read Less
Catherine Ramos
24 Jun 2018
REPORT
We saw a little Yorkie run across 1825 in Pflugerville and turned the car around to attempt to assist. Sadly a vehicle had hit the little Yorkie and had not stopped. My husband and daughter jumped... Read More
We saw a little Yorkie run across 1825 in Pflugerville and turned the car around to attempt to assist. Sadly a vehicle had hit the little Yorkie and had not stopped. My husband and daughter jumped out and ran to try and help. We wrapped the poor little one in a towel and my daughter got in the back to comfort while we rushed to the 24 hour Heart of Texas clinic that I called in route. The staff was waiting for us and although they did all possible, the little Yorkie passed. Thank you for kindness, compassion and for locating the puppies family. Read Less
Kristin Hubler
20 Jun 2018
REPORT
Excellent doctors and front office staff. Have been able to see my dog with short notice and have recommended treatments that were much less expensive and as effective than from other vet's offices. ... Read More
Excellent doctors and front office staff. Have been able to see my dog with short notice and have recommended treatments that were much less expensive and as effective than from other vet's offices. Everyone there is just a pleasure to deal with and it is great to have a vet that cares for my pets as much as I do! Read Less
Sue Larson
8 Jun 2018
REPORT
You can't ask for a better group of vets. I have been using Dr Willis forever she is the most caring person I could ever trust my dogs with. All the vets at Great Oaks Animal hospital are great. It is... Read More
You can't ask for a better group of vets. I have been using Dr Willis forever she is the most caring person I could ever trust my dogs with. All the vets at Great Oaks Animal hospital are great. It is always a challenge when I take my Zelda in she is a 160 pound Great Dane and she is really happy to see everyone and the group is always able to handle her. I can't say enough great things about this group of great vets and staff. Anyone who is looking for the best care for your babies this is the place to go. Read Less
Dara Nall
21 May 2018
REPORT
our experiences at Great Oaks have always been easy to book appointments, and the staff is respectful and understanding and always accommodating to our every need. We have been with them through all... Read More
our experiences at Great Oaks have always been easy to book appointments, and the staff is respectful and understanding and always accommodating to our every need. We have been with them through all life cycles of our pets from elderly to new puppy for over 11 years now. Each Doctor is amazing we book with whomever is available because they are all so knowledgeable, kind and communicate so well that its hard to choose. Couldnt ask for a better place to bring our furry members of our family! Read Less
Jane Cox
18 May 2018
REPORT
Dr. Grimm is amazing & the staff at Great Oaks are extremely polite & helpful!!! We were brand new to the area and have two large dogs both with a few health issues. I cannot tell you how relieved I w... Read More
Dr. Grimm is amazing & the staff at Great Oaks are extremely polite & helpful!!! We were brand new to the area and have two large dogs both with a few health issues. I cannot tell you how relieved I was after our first visit with Dr. Grimm. She is extremely personable, thorough, intelligent, and I could just go on and on. Not only do we love her but our dogs do too!!! Seriously, we have been to Dr. Grimm at least 4-5 visits now and have always been extremely happy. She calls personally with all the lab results and is always on top of what needs done. I would highly recommend Great Oaks Animal Hospital and especially Dr. Grimm! Read Less
Deanna Richmond
13 May 2018
REPORT
We always have the best service. You all take care of Bacon like she was your own. Thank you all so very much.
Richard Willaman
8 May 2018
REPORT
Great Oaks Animal Hospital Dr's and Staff are awesome compassionate people that I totally trust with my pets care. They have a high knowledge of individual breed sensitivities and I recommend them hi... Read More
Great Oaks Animal Hospital Dr's and Staff are awesome compassionate people that I totally trust with my pets care. They have a high knowledge of individual breed sensitivities and I recommend them highly. Read Less
Judy Ashcroft
22 Apr 2018
REPORT
I was frantic the first time I went to Great Oaks Animal Hospital. My kitten was not well, and I needed a vet right away. Great Oaks saw us right away, and within 24 hours, both my cat and I were ca... Read More
I was frantic the first time I went to Great Oaks Animal Hospital. My kitten was not well, and I needed a vet right away. Great Oaks saw us right away, and within 24 hours, both my cat and I were calm and well. The staff and doctors were kind, careful, gentle, and informative. Now our visits to Great Oaks are scheduled well cat visits. With their care, Macqyver is flourishing. You can trust you pet to this fine folks. Read Less
Joann Raskin
15 Apr 2018
REPORT
I cannot say enough good things about Great Oaks Animal Hospital! From the front desk staff to each Of the vets it is nothing but excellence Clean, exceptionally caring take all the time you need t... Read More
I cannot say enough good things about Great Oaks Animal Hospital! From the front desk staff to each Of the vets it is nothing but excellence Clean, exceptionally caring take all the time you need to properly care for your pet Dr. Willis has become our family vet. when we needed to put one of our senior dogs to sleep she came to Our home Compassionate yet professional and going beyond when we were having a difficult time in another situation she took the time to talk with me, yet most importantly with My daughters so That they understood what was needing to be done i would not go anywhere else with my pets Read Less
Stephanie Byrne
15 Apr 2018
REPORT
Everything about Great Oaks Animal Hospital.I love Dr.Baugh and her whole staff.Brad and Cynthia are great.Just recently I had the pleasure of being helped by Jackie she was so sweet and very helpful.
Katie Rediske
3 Mar 2018
REPORT
My pets have been patients for as long as we've lived in Texas. This Clinic is wonderful! The veterinarians are knowledgeable and do genuinely care about our animals. Their prices are very fair as wel... Read More
My pets have been patients for as long as we've lived in Texas. This Clinic is wonderful! The veterinarians are knowledgeable and do genuinely care about our animals. Their prices are very fair as well. I'm always expecting to pay more than when the bill comes out to be. Read Less
Scoggins Realty, LLC
8 Feb 2018
REPORT
I have been taking my children to Great Oaks Animal Hospital for close to 20 years. I have to DRAG my big boy out the door because loves the staff. My little girl not so much. But she is not social.
Pamela Hanes
22 Jan 2018
REPORT
I started taking my pets to Great Oaks Animal Hospital when I adopted my first greyhound. Round Rock was a bit out of the way for me and there is a vet's office within walking distance of my house (no... Read More
I started taking my pets to Great Oaks Animal Hospital when I adopted my first greyhound. Round Rock was a bit out of the way for me and there is a vet's office within walking distance of my house (not even half a block away), but I was assured for greyhound care - Dr. Ransom and his vet tech Lisa were the best. And, they were right! When the vet tech became Dr. Lisa Willis and Dr. Ransom passed, my pets started seeing her exclusively. "Dr. Lisa" has always been so great with my pets and fosters, as puppies, adults and as seniors. She has cried with me, lectured me ("She's a greyhound, not a lab!"), and laughed with me (and at me sometimes) and I consider her a irreplaceable part of my and my pets' lives. The front desk staff are wonderful, courteous, and always make a fuss over whoever I bring in for a visit. The vet techs are just as warm and are gentle when handling the dogs from a squirming chihuahua puppy to a greyhound who hates walking on tile. They have placed non-skid mats on the floor to make my scaredy cat greyhound more comfortable and visited my dogs when they were boarding next door. I can't say enough about Great Oaks Animal Hospital, the staff there, and Dr. Lisa Willis. I don't know what I would do without them! Read Less
Elmira R.
15 Aug 2017
REPORT
Had a great experience.  Brad at the front desk was awesome.  Remembered our phone conversion to much as when I walked in he knew exactly who I was.. he remembered my appt time, my pets name, and my n... Read More
Had a great experience.  Brad at the front desk was awesome.  Remembered our phone conversion to much as when I walked in he knew exactly who I was.. he remembered my appt time, my pets name, and my name.  The vet tech we had, Ashley, was simply amazing!  she was so sweet and kind.  Her bedside manor was awesome!  Dr. McClannahan was very informative and sensitive to our situation! Read Less
Alex K.
20 Jul 2017
REPORT
I am so thankful for these folks! The short:* Convenient hours (I work 8-5 in South Austin and was able to drop off and pick my foster up without missing work)* Great pricing - they are so unbelievabl... Read More
I am so thankful for these folks! The short:* Convenient hours (I work 8-5 in South Austin and was able to drop off and pick my foster up without missing work)* Great pricing - they are so unbelievably good to us* Thorough and impressive bedside manner. It's clear they care about all animals!The long:I foster greyhounds for Austin Greyhound Adoption and even though I live super South, we just started taking all of our foster hounds to Great Oaks. GOAH offers us an incredible package for the dogs we take in, which in and of itself was hard to find. Greyhounds make great pets but have unique issues that make them diva patients from time to time. They're very sensitive to meds and their bloodwork looks different than most dogs and they're a lot to take on.  I've asked my mutt's vet down South along with several others if they offer rescue pricing and they've all flat out said no thank you. Great Oaks welcomed us in with open arms. My current foster had an absolutely atrocious mouth. Poor girl really needed a thorough dental during her spay. When I brought her in for her spa day I let GOAH know that her teeth wre my biggest concern during her spay/microchip/exam. I was nervous because I knew she was going to need an extensive bit of dental work and any time you bring an animal in for so many things especially at a "rescue rate" you worry that your pup won't be a priority or will not get the full and necessary treatment. Man, was I wrong to worry. Dr. Willis called me right after my foster girl's procedure to let me know how she was doing and the extent of her operation. Dr. Willis didn't know this, but a few days earlier I had found out my last foster (I had her for 6 months) had passed away very suddenly shortly after getting a home. Because of that news, I was very nervous about my current foster girls' procedure. Greyhounds are extra sensitive to most things including anesthesia. Dr. Willis was extremely thorough in explaining what she had to do and even wrote out a tooth chart for my foster babe to make sure her potential new home would have good records. She walked me through all of her medications and when another rescue volunteer had to pick her up she walked her through her post op recovery as well. My own dog actually had a dental at my vet down south a few says prior to my foster's operation and I was concerned about the possibility they could pass infection to each other by sharing a water dish and Dr. Willis even took the time to thoughtfully answer that question for me. I cannot say enough good things. I'm so impressed at how thorough they were and how much effort they put into our pups even though many other vets would consider rescues up for adoption a lesser priority compared to normal patients or flat out say no to rescue pricing. The care my foster received from GOAH was on par and maybe even better than the care I received for my own dog's dental surgery the week prior at my regular vet down south. Definitely bring your pets here. They are good at what they do and they have a heart for helping!Thank you so much GOAH - we are so lucky to have you!!! Read Less
Leslie P.
6 Jun 2017
REPORT
One of our dogs is extremely anxious and frightened in pretty much any new situation. I often worry people will approach her to quickly and she might bite. I explained this to the vet and even though ... Read More
One of our dogs is extremely anxious and frightened in pretty much any new situation. I often worry people will approach her to quickly and she might bite. I explained this to the vet and even though they were running behind and we were the last clients of the day, she sat down on the floor with my dog and patiently waited for her to get calm and take some treats before doing the exam and giving her shots. She gave us some helpful tips and was very patient with us. If felt nice not to rush through a yearly exam and leave with a dog that wasn't completely miserable.They have also seen our cats on multiple occasions and gave us great advice and treatment! Five stars to great oaks! Read Less
Jill P.
20 May 2017
REPORT
Dr Grimm and her assistant are amazing! Dr. Grimm is always kind and honest about procedures and shots that need to be done. (She never pushes procedures or medicines on my cats that are not needed.) ... Read More
Dr Grimm and her assistant are amazing! Dr. Grimm is always kind and honest about procedures and shots that need to be done. (She never pushes procedures or medicines on my cats that are not needed.) I have never had to wait an extremely long time to be seen and the waiting room is always clean and comfortable. Dr. Grimm and her assistant both helped me get through the loss of my sweet cat Lula when it was time to put her down. She had last stages of feline leukimia. The staff made paw impressions of my kitty for me to take home at no extra cost and they let me and my daughter cry for the amount of time we needed. This was very special to me at such a stressful and sad time. If the prices are higher at Great oaks Animal Hospital, I don't mind because the care is exceptional. Also, Dr. Grimm calls persoanally to check on my cats after a visit, which I think is a very nice thing to do! :) Read Less
Michael Gordon
14 May 2017
REPORT
Very nice facility and staff. Service was fast and almost NO WAIT.
Frank Calcagni
24 Apr 2017
REPORT
Dr. Kelly Grimm is awesome with our dogs. She is spot on with diagnosis.
Shauna Li
9 Apr 2017
REPORT
I bring all three of my dogs here and all three have very specific issues. The staff and the doctors (we have seen them all) are so sweet and attentive. This is easily the best vet in the Austin area.... Read More
I bring all three of my dogs here and all three have very specific issues. The staff and the doctors (we have seen them all) are so sweet and attentive. This is easily the best vet in the Austin area. You'll never have to worry about the quality of care your fur baby receives here. Read Less
Jeff Smith
1 Apr 2017
REPORT
Doc Willis and staff are the best! I have have used Great Oaks for 17 years and they are awesome.
Dusti H.
12 Mar 2017
REPORT
This is an exceptional Animal Hospital. I have been to many over the years, and GOAH is the best that I have found. I have been taking my animals here for over a year. I have seen all the veterinarian... Read More
This is an exceptional Animal Hospital. I have been to many over the years, and GOAH is the best that I have found. I have been taking my animals here for over a year. I have seen all the veterinarians here and my personal favorite is Dr. Grimm. She is kind, honest and to the point...which I really appreciate. If I cannot get in with Dr. Grimm, my next choice is Dr. Willis and then Dr. Baugh, they are also great.Is Great Oaks Clean? Yes. Is it pricey? Yes. Do you have to wait sometimes to see the doctor? Yes. Is the wait and price worth it? In my opinion, yes.Cons: I am not a fan of Dr. McClannahan. At my one and only appointment with her, I was extremely disappointed. She left me, and I'm sure others, waiting for 50 minutes! She talks A LOT which is why she was running so late. When I finally got to see her, she talked down to me and was extremely condescending. But hey, sometimes you just don't vibe with people. Read Less
Brian Griffin
1 Mar 2017
REPORT
Very thorough, dr McLanahan is great.
Veronica Garcia
12 Feb 2017
REPORT
Everyone at Great Oaks Animal Hospital has always been kind, courteous, and loving to my two schnauzers. Dr Baugh is amazing and is patient with all my questions. She has always taken great care of my... Read More
Everyone at Great Oaks Animal Hospital has always been kind, courteous, and loving to my two schnauzers. Dr Baugh is amazing and is patient with all my questions. She has always taken great care of my fur babies. I also got to meet Dr Grimm, and she is also a wonderful vet. She took great care of my Sienna during her last moments (my Sienna was diagnosed with Lymphoma several months ago). Read Less
Pat F.
9 Feb 2017
REPORT
We used to take our dog there until I checked out their prices vs other vets in the area. Great Oaks prices are quite a bit higher that other vets. Then, after taking our pet to another vet (that is a... Read More
We used to take our dog there until I checked out their prices vs other vets in the area. Great Oaks prices are quite a bit higher that other vets. Then, after taking our pet to another vet (that is awesome), we also found out that Great Oaks had been diagnosing & charging over & over again for ear infections when actually it is an allergy condition that is treated by an over-the counter zyrtec daily instead of all those very pricey ear meds. Shame on you Great Oaks!!!I now think that you made that diagosis many times over for all those extra charges. Read Less
David Nguyen
24 Jan 2017
REPORT
Dr. Kelli Grimm is a thorough vet. She does a good job at making my pet feel more at ease, especially since she is a very anxious dog. She is very up front and honest about what needs to be done or ho... Read More
Dr. Kelli Grimm is a thorough vet. She does a good job at making my pet feel more at ease, especially since she is a very anxious dog. She is very up front and honest about what needs to be done or how to help improve your pet's quality of life. Read Less
Barb J.
16 Jan 2017
REPORT
These folks have been caring for our critters (and us) since '02. Joys and sorrows, alike. Honesty of diagnosis, the care they take with our furry persons... we're loyal not out of habit but choice. [... Read More
These folks have been caring for our critters (and us) since '02. Joys and sorrows, alike. Honesty of diagnosis, the care they take with our furry persons... we're loyal not out of habit but choice. [We also boarded our Newf with them when she was alive... no complaints!] Read Less
Molly Deleza
11 Nov 2016
REPORT
Kelli Grimm she is Amazing always taking her time to explain all details very thankful for her she is a blessing to me Sobe and Koko
Lauri Smith
10 Nov 2016
REPORT
Could not imagine bringing them anywhere else... loving, caring, affordable, accommodating.
Joseph A.
5 Nov 2016
REPORT
We absolutely love this place. We've trusted this vet with our lab and two cats for a few years now and couldn't be happier. The staff are all extremely friendly and helpful. This vet offers many serv... Read More
We absolutely love this place. We've trusted this vet with our lab and two cats for a few years now and couldn't be happier. The staff are all extremely friendly and helpful. This vet offers many services and resources, spanning from general check-ups to boarding. Their prices are fair and they also offer different pet plans for cats and dogs. Overall, we trust this vet and love that it's essentially a one stop shop for most of our pets' needs. I highly recommend Great Oaks Animal Hospital! Read Less
Sara Speer
18 Sep 2016
REPORT
They were excellent with my elderly cat, Baby! She is 17 years old and a bit antisocial so trips to the vet are always a difficult experience. We saw Dr. Grimm and she was very accommodating to Baby's... Read More
They were excellent with my elderly cat, Baby! She is 17 years old and a bit antisocial so trips to the vet are always a difficult experience. We saw Dr. Grimm and she was very accommodating to Baby's needs. Emily was also very helpful in keeping Baby calm and not doing anything to upset her. They were a great team and the visit went very smoothly! I would definitely recommend them as they are the best team I have experienced in her many visits to the vet! Plus, they have Caterday which Baby loves to attend as she LOVES the blanket she gets from them! Read Less
Sarah Matthews
9 Sep 2016
REPORT
Do not go here. They over charged our account by hundreds of dollars and refuse to fix the problem. They do not care about you or your pet, they are only interested in getting every penny possible fro... Read More
Do not go here. They over charged our account by hundreds of dollars and refuse to fix the problem. They do not care about you or your pet, they are only interested in getting every penny possible from you. When I was finally able to reach the manager (after several emails and phone calls with no response) She was extremely rude to me and actually yelled at me. We never even used the services that they charged us for and still would not help. Read Less
Dara Pearson
28 Jul 2016
REPORT
I cannot say thanks enough to Dr. Baugh and the amazing staff for taking great care of our sweet Kitty. Their kindness and compassion helped us through a difficult time.
Travis Brown
1 Jul 2016
REPORT
People are really friendly here. But they do not care about your dog, they care about your money. Don't sign up for their "wellness plans" if you seriously care for your dog and plan on bringing him m... Read More
People are really friendly here. But they do not care about your dog, they care about your money. Don't sign up for their "wellness plans" if you seriously care for your dog and plan on bringing him more than 4 times a year. Especially when half of those visits would be used for vaccinations. I am extremely disappointed in the amount of help I was given. I brought my dog in 3 times for the same thing that all of my room mates seemed to know more about than the vet. Small bumps on the back of his head. No one in the building could tell me what it was but I was charged 100 dollars for the visit. And 30 today for my pet plan even though I can't take him back anymore under the plan because they only allow 4 visits per year. So now I have to pay 30 dollars a month till October and my dog will receive treatment for anything till then. Even though he never had his heart worm test. I called and the receptionist told me sorry you've used all your 4 visits so you'll be charged for that visit too, even though it clearly says the heart worm tests are covered under the plan. This place is set up to take advantage of young people who don't read things before they are handed a pamphlet saying we will take care of your dog for a year for 30 dollars a month. And 50 dollar start up fee. This place is a joke and the vets seem to know nothing at all about my dog. Absolutely no help at all and now I'm stuck paying for it till October. Please read everything and ask as many questions as possible before signing anything with these people. Read Less
Melanie Chen
13 Jun 2016
REPORT
We love Dr. Baugh and everyone at Great Oaks Animal Hospital! It's easy to schedule an appointment, we never wait long to be seen, and the staff is great with my two dogs. We lucked out finding this a... Read More
We love Dr. Baugh and everyone at Great Oaks Animal Hospital! It's easy to schedule an appointment, we never wait long to be seen, and the staff is great with my two dogs. We lucked out finding this awesome practice so close to our home! Read Less
Linsey Schwartz
1 Jun 2016
REPORT
I recently went through a cancer scare with my cat after finding a lump on him and having it removed. When I got there to pick him up after surgery, they spent an hour with me talking to me about ever... Read More
I recently went through a cancer scare with my cat after finding a lump on him and having it removed. When I got there to pick him up after surgery, they spent an hour with me talking to me about every avenue possible. My furbaby didn't end up having cancer (which I am still so very relieved about) but I won't forget the support I received from everyone that worked there. They are simply amazing! Read Less
Kirsten Lindsey
28 May 2016
REPORT
I recently moved to the area and and brought my dog in who has been in pain and very lethargic. I explained to Dr. Grimm that my dog had been exhibiting some different behaviors due to knee issues and... Read More
I recently moved to the area and and brought my dog in who has been in pain and very lethargic. I explained to Dr. Grimm that my dog had been exhibiting some different behaviors due to knee issues and that she has been crabby. Dr. Grimm seemed somewhat kind to my dog, although not overly so, but when she tried to administer drops into my dog's nose, my dog would have none of it and started turning her head and growling with warning nips. I had already explained to the doctor that this was a new behavior and that she is definitely not herself, but Dr. Grimm proceeded to tell me that my dog needed special training and that she shouldn't be around children, that it was very easy to spoil little dogs, and I couldn't let her get away with that behavior. I have to say, I tried to defend my dog a little, but mostly didn't know what to say. I told Dr. Grimm she had never bitten anyone, and that the family that babysits her have 3 young children who love her, as well as our 7 year old niece. Despite this, I agree with another reviewer that Dr. Grimm came across condescending. She seemed to not hear what I was saying. I don't know her intent, but the last straw for me was in the waiting room after the appointment, she pet my dog and asked my dog if they were still friends (my dog had her ears back showing submission and didn't bark or anything), and then she said "We might be friends, but yeah, you need an attitude adjustment." She then started to tell me that all the vets at Great Oaks held the same views and that I might not be hearing the same things I would hear from a vet in my home state. I was shocked that she would speak of my hometown vet in this manner (when she knew nothing about them or how my dog behaved there), and that she felt it was okay to speak about this in the waiting room while other people were there. All this to say, if my dog does need training, I am willing to do it, but I want a vet that is willing to understand that my dogs behavior was extremely uncharacteristic. I felt Dr. Grimm made an assumption and would not listen to what I was telling her, and in my opinion, did not respect patient privacy. I think she needs to work on her "bed side manner" with the pets and owners. I still gave 2 stars, since I can't speak for the other veterinarians at this location. My dog has anxiety (especially over the vet), and Dr. Grimm didn't try to work with my dog at all. I would have hoped for a more nuanced and compassionate doctor who seemed to really like my dog and who showed a willingness to work with my dog in trying to calm her. It doesn't feel good to go to the vet and have them tell you everything that is wrong with your dog and to leave feeling terrible about your visit. As of now, I will not be returning to Great Oaks. Read Less
Jeremy Dufner
10 May 2016
REPORT
So, I have been a consumer of this establishment for over 5 years. I have had a cat and two dogs under the care of the vets here. It seems that every time I go in, there is something that goes outside... Read More
So, I have been a consumer of this establishment for over 5 years. I have had a cat and two dogs under the care of the vets here. It seems that every time I go in, there is something that goes outside of the plan. Last night, after hours albeit, my 13 y/o cat went into end-stage kidney failure. I knew it was time for her to move on, so I got on the organizational website and left a message for a "first-thing appointment" the following morning. Sue called me at 6:30AM and asked if it was too early to call. I informed her that Lulu had had her last day and it was time for her to move on. She warmly responded with "OK. Dr. Baugh gets here at 7." Because of their track record of ALWAYS running late, I told her that I wanted the procedure to start promptly at 7:00AM. "I , for Lulu's sake, did not want to wait because she was suffering and I did not want that to go on." She agreed and I left my house. I arrived in their waiting room at 6:52AM. Sue greeted me warmly and said "Mr. Dufner, Room 3 is set up for you." I walked into room 3 and there was a nice soft blanket laid on the table for me to rest Lulu on. I was happy, considering the circumstances, and laid Lulu on the soft blanket, began to pet her and talk to her for the last time. Remembering the words I had spoken to Sue on the phone, "I , for Lulu's sake, did not want to wait because she was suffering and I did not want that to go on," at 7:10, I opened the door to the exam room and looked at Sue. " I told Dr. Baugh you were here Mr. Dufner." I went back to the room and waited. At 7:30, Dr. Baugh came in. She took Lulu in the back to start a catheter. The remainder of the visit is private. My Lulu went to a better place. Back on my soap box: I would have handled this differently. I would have informed my 7:00 AM appointment that I had to see a consumer who was suffering. I am sure they would have understood. Is there no compassion in Dr. Baugh? Does she not have a watch? Did she want my Lulu to suffer longer? Was she drumming up an excuse worthy of my Lulu waiting 30-more minutes? Anger began to set in. End state: my Lulu has moved on and I will NEVER set foot in Great Oaks Animal Hospital again!!!!!!!!!! -Jeremy Dufner P.S. Thank you Dr.s Willis and Grimm. You have been the shining light that is Great Oaks Animal Hospital. I appreciate the care you have given my family. I wish you well and maybe I will see you outside of that establishment you work at. Read Less
Ray Morand
27 Mar 2016
REPORT
They have worked with me financially, and bills fair. They take everything into consideration to make my cat feel as comfortable as possible. Dr Baugh has even done an exam sitting on the floor with m... Read More
They have worked with me financially, and bills fair. They take everything into consideration to make my cat feel as comfortable as possible. Dr Baugh has even done an exam sitting on the floor with my cat because he was being squirrely about being on the exam table. She checked on me while I was nervous over cat's surgery telling me what was going on when she could or would sent a tech for each stage. When time for stitches to be pulled she was able to pull out stitches by petting and speaking to him. I thought for sure he would need to be knocked out for that! Been taking my cat to see them for 8years now. Being able to make Saturday appts are awesome too. Several of my friends take their cats and dogs there too love them too! Read Less
Zak Laughton
12 Jan 2016
REPORT
Dr. Willis is the best vet I've ever had. She's always willing to take time to explain things in a way I can understand. The attention and care my pets have gotten from Great Oaks surpasses any other ... Read More
Dr. Willis is the best vet I've ever had. She's always willing to take time to explain things in a way I can understand. The attention and care my pets have gotten from Great Oaks surpasses any other vet clinic I've been to. Read Less
Matt Pintarelli
28 Dec 2015
REPORT
We have 3 cats and 3 dogs that we've been taking to Great Oaks for years now. We have never had a bad experience with any of the vets or their staff. I would recommend them to anyone.
kendra umsted
7 Aug 2015
REPORT
We recently moved into Cat Hollow and also needed a new doc for my minpin so we thought we would try this place. We were very pleased with their professionalism, cleanliness, and friendliness. This is... Read More
We recently moved into Cat Hollow and also needed a new doc for my minpin so we thought we would try this place. We were very pleased with their professionalism, cleanliness, and friendliness. This is now our new vet and couldn't ask for anything more! Thanks!!!! Read Less
Karen C
4 Aug 2014
REPORT
We love Great Oaks Animal Hospital. Our dog gets so nervous and scared when she has to go to the vet. Dr. Grimm spends time playing with her and giving her treats to make her feel more relaxed. The... Read More
We love Great Oaks Animal Hospital. Our dog gets so nervous and scared when she has to go to the vet. Dr. Grimm spends time playing with her and giving her treats to make her feel more relaxed. The whole staff is incredibly loving, caring and compassionate with our pets. We love them. Read Less
Amanda Summers
9 Jul 2014
REPORT
Before I found Great Oaks I had been to many vets and always felt like my dogs were not getting the care they needed. I love this vet and have been coming here for over 10 years. I drive from South A... Read More
Before I found Great Oaks I had been to many vets and always felt like my dogs were not getting the care they needed. I love this vet and have been coming here for over 10 years. I drive from South Austin because I trust them with my bassets lives. They have helped me on so many different occasions. Today I woke afraid for my bassets life. I called them and the were no openings and on Dr. out on vacation, but they were so kind to fit me in and ensure that Buster makes a full recovery. I know it was really hard to fit me in and I really appreciate it! Thank you for going above and beyond to help my baby feel better! Read Less
Heather Persan Soto
26 Mar 2014
REPORT
I am so very impressed with Great Oaks Animal Hospital. We adopted a shelter dog two months ago. I wasn't sure which vet to go to since we are new to the area. Great Oaks had the best online reviews s... Read More
I am so very impressed with Great Oaks Animal Hospital. We adopted a shelter dog two months ago. I wasn't sure which vet to go to since we are new to the area. Great Oaks had the best online reviews so I tried them and I'm very pleased. The first time we came in and met with Dr. Grimm she was so kind and patient and I was especially impressed that she took about an hour to be able to address all the questions my 9 year old son had. A week ago we were at the dog park and our puppy was bitten. I immediately called and they took me right in. Dr. Baugh was very kind and put us at ease. We are going to board our little guy this weekend for the first time and I have full confidence he will be treated and taken care of well. Thank you Great Oaks. Read Less
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