Rowlett Veterinary Clinic A Thrive Pet Healthcare Partner

Dr. Gelber and the entire staff are wonderful people to work with. We recently lost our senior (18 yrs old) American Cocker and they were so emphatic, kind, and caring. They took good care of our Toots for the past 16 years. If/when we get another, they will definitely be our vet of choice. Read Less

We have been taking our pets here for about 26 years. We have 3 older pets right now that have had numerous health conditions that are being managed right now from diabetes, pancreatitis, a slipped cervical disk to yeast & bacterial infections. All of the doctors have been great. We live in Lavon now and continue to drive back to Rowlett for our pets care. Read Less

Ever since we moved to Rowlett, we have taken our beloved fur babies to The Rowlett Veterinary Clinic. Was it because the services provided there were always reasonably priced or was it because our fur babies were always treated like family there, or was it because Dr. Dona Elton is an incredibly talented doctor of veterinary medicine? I think it is all of those factors, but the most compelling reason is because not only is Dr. Elton a fantastic vet, she is a caring, sympat...hetic, and compassionate woman. I was reminded of that yesterday when we received a card in the mail from Dr. Elton. We recently had unexpectedly lost our sweet Sequoia and Dr. Elton(and others) took the time to personally write heartfelt sentiments about our beloved fur baby in an attempt to comfort us in our time of loss. This was not a cookie cutter card, but rather a hand written expression of love that highlighted all the beautiful memories of our sweet Sequoia. So thank you Dr. Dona Elton, for not only providing excellent medical care to our pets, but for providing the kind of care to our entire family that this world so desperately needs. See More Read Less

If I could give 0 stars I would. I would not even waste my time on explaining what happen. This place is the cheapest around which explains their horrible service. They over book to make up for the low prices. I am happy that I did not give my money to them. Please take your service else where. This vet is not worth it. Read Less

The office staff and doctors are amazing! The veterinarians are extremely personable and are true animals lovers that care for all animals. Dr. Elton is amazing, to say the least! I will continue to come back and support this clinic. They have my trust! Read Less

Well we had to bring in our prego dog monkey tonight and the staff is just the best they took care of her like she was their own and delivered our 5 beautiful baby boy puppies thank you all very much I would deffinatly recommend this clinic to anyone anytime Read Less

I had to have my two cats put to sleep within a two week period, both unexpectedly. The staff, while different both times, were very compassionate and understanding. I'm very grateful for finding such caring people and, if/when I'm a pet owner again, will certainly use this clinic for vet care. Read Less

We have used Rowlett Veterinary Clinic for over twenty years. Took all four of our pomeranians to them fior various ailments. Dr. Dona Elton and the staff are amazing. My last pom passed away this week. Dr. Elton helped her cross the rainbow bridge completely without pain. She is amazing! Can't say enough positive things about this clinic. Read Less

I came home from work and my dog was ill I took her in and they assessed her told me the options printed out the cost went over the cost with me and we discuss what we should do. I have never been treated this way at a veterinary office before. I've always been handed the bill just before my heart attack from the shock of the cost. I was able to pick what I thought was the best options with the understanding that we may have to do more. Thank you Rowlett Veterinary Clinic for your integrity. Chloe is doing better and is eating again I believe she's going to be OK. Thanks again for being there! Read Less

I've been bringing my 3 boxers here for 3 years now. Whenever an emergency pops up they have always been able to see me the same day. The staff is always really nice and friendly with my pets. They are a little on the pricey side so I have used other vets for getting my dogs fixed but for normal check ups I prefer to stick with these vets. Read Less

We just moved here and thought we found a great down to earth vet clinic. Boy was i ever wrong. took my pregnant female Bulldog that was due any day /any minute and to get checked out and to make sure they did c section and would be ready for my baby girl, all was good i was told they would do it etc lets just hope it doesnt happen this weekend the DR. said. (memorial weekend) well that night early morning her temp dropped then water broke at 5:30am called DR at 8am right when they opened so i could get her in right away for the c section, I was told by the receptionist let me go talk to the DR. and she returned with this msg>>that the DR was booked all day and couldnt do it. and would call one of the other vets to see if they could do it and would call me back 1 hr later exactly still no call back so i called and receptionist said oh she just got off the phone with DR and they cant do it either sorry, so here i sit with nothing planned for my baby girl. So i started calling around trying to find someone that would get her in. Ended up going 45 mins to a AWESOME CLINIC and DR's it took 2 more phone calls to get the x-rays faxed and emailed to the new vet and Guess what still no phone call from the damn DR. that said they would call me right back. I ended up loosing my pup due to this clinic. Never in my life have i heard a clinic take appointments over a critical or emergency. I worked in a clinic you call clients reset up their appts to make room for the emergency . never met a one not re schedule over something like puppy's being born. I do not recommend this clinic at all. even though they are nice people and have cheaper prices than anyone else. This just pissed me off to no end hearing them words from a DR. there. Im sure not all DR. are the same but the one i had doesnt deserve to be working as a vet. I was lied to and pretty much robbed they got their visit a x-ray money and i got a dead puppy and hurt mommy Read Less

We came in today as our almost 10 year old boxer has a tumor that is starting to grow at a vigorous rate. We saw the same woman Dr. Sampson (I think) that we saw about it 10 months ago. She was so lovely about the entire situation. My sweet dog has breast cancer and also the tumor in her leg is cancerous. She talked about the many options we had and then told us what she would do if this were her dog. She sat on the floor and played and talked to my dog. I really felt as though she truly cared about us, our dog and this situation. We really liked Dr. Jung as my husband grew up in Rowlett and have been bringing their pets here for years. With the circumstances of our situation she really made us feel better and asked us to call if we had problems and she would prescribe something else, no extra Dr. visit needed. The price is very reasonable but it always has been here. One thing I love is not only the nice staff but the other customers are always friendly as well. AS long as we live within 30 miles, we will be bringing out dogs here. Read Less

What an amazing group of Doctors and Staff!! Dr. Gelber is phenomenal!! She has a way with my gentle giant. A 168 pound Rottweiler. He broke one of his toenails off to the quick/nail bed. He would limp and cry it hurt him so bad. I am thankful that when she saw him for the first time she didn't just see a BIG dog who could tolerate pain, per the perception of his breed. She saw a frightened gentleman who hurt his toenail. Dr. Gelber and her tech came up with a quick estimate of everything. She suggested we sedate him to clip away the rest of the broken pieces, she gave him pain management and a deep cleaning on that nail bed. I couldn't be any happier. He's doing well and is looking forward to his recheck with Dr. Gelber. I also took my chihuahua in on Tuesday for her vaccinations and we saw Dr. Sampson. Even though it was routine Dr. Sampson covered all the vaccinations, flea & heartworm preventions, her knee caps, and scheduling her for a dental cleaning. I'm so impressed with the care my fur babies received that I recommended for my daughter to bring her some what aggressive cat in for his shots and blood work. We set up his exam (I went along for the ride and support) and this time we saw Dr. Elton. She was so thorough for his exam and so careful not to stress him. I would not want to see him cross his kitty threshold into mean kitty. I am thankful Dr. Elton was able to do his exam, obtain his blood for lab testing and she gave him the vaccinations he was due for all in a matter of moments while taking the time he needed. Making the experience blissful for everyone. Thank you Dr. Elton!! This group of Doctors are hands down the best by FAR!! Their attentiveness to the care and needs of the fur babies is just amazing. These ladies and the technical staff truly have a passion for what they are doing. Thank you from the bottom of my heart!!Read Less

We started going to Rowlett Veterinary Clinic almost 10 years ago (wow, how times flies).  Dr. Jung still owned the practice when our four legged babies became patients and while it was never about frills, they were just good people and I think that's what drove their loyal clientele--that and the prices helped as well. ;) As the new owners took over the place began to change--not all in bad ways though.  They did some small updates such as updating the filing system, adding a coffee machine and working on adding some pet-friendly landscaping.  All these things were nice.  However, the staff is not the same, the prices have increased, but the service declined.We recently stopped going here after one of my dogs had an ear infection.  We were given ear drops to use and he ended up not being able to hear.  I called the vet and was told to bring him in so they could look at him.  I was told the medicine they prescribed could result in this side effect and that his hearing may never return.  Who prescribes medicine like this without warning an owner this could happen.  I was so upset.  And then they charged me for the office visit.  Say what!?!Well, we have since decided to start going to a new vet.  The price is much higher, but I feel like they pay a bit more attention to detail than Rowlett Vet. Clinic.  I wish this vet all the best, but at this point I'm not sure my dog's health is the top priority especially when alternative treatments are available for an ear infection that don't result in deafness. Read Less

This is a great place for your pets. The staff is friendly and take the time to hear out your concerns on our loved ones. The best vet I've been to in my 7 years of pet owning. Highly recommend this clinic. Read Less

I have been looking for a vet and skeptical on where to go to get the care I wanted and had taken my dog to another and did not care for them and then a month in a half later my dog was experiencing the same problem so we tried Rowlett clinic and from the moment I walked in I knew this was the place to take my animals! I fell in love with Dr. Gelber as soon as she started talking to my Sadee girl! She was treated and she is now on the mend and doing great! I recommend this place and will bring all my fur babies here! Read Less

My first time to do an appointment schedule with my puppy, Xavier, yesterday. It's good. My black lab Robbie had always been a walk-in from day 1 and the wait itself was kind of amusing and a good exposure as well with other dogs. Service has always been good, I would have given it 5* if my dogs can have consistency with one Vet instead of different ones every visit. It was great to see Dr. Elton again after a long while; she's great though I don't think she remembers my black lab Robbie. We also love Dr. Rachel Gelber Read Less

We have lived in the area now for 15 years and since then we have used this clinc. With the new owners I am sad to say that the lake of sympathy, and the ability to give quality customer service is lacking a great deal. I have heard staff be rude to clients and that's not nice at all. Doctor Jung saved my mom's little dog and even took her home with him to monitor her all night. I can bet the new owners are not likely to do that.Our experience: we have noticed the staff does not refer to the clients by his or her name and we were used to that. Staff seems to be un caring, also noticed the prices have doubled to triple yet they need to up date this facility because if I am going to pay those large bills the facility shouldn't look run down and dirty. I hope things change or I will be taking our index cards to another Vet as we have decided to foster German Shepherds and these costs I won't tolerate much longer. Read Less

This veterinary practice came highly recommended to me from many of my friends. However, I took my two dogs there shortly after the practice was sold. My experience was horrible for lack of better words. I was placed with a new doctor.. Samantha something, I believe? The nurse kept referring to my animals as "the black one" and "the white dog" instead of calling them by name. Sounds stupid, but it definitely rubbed me the wrong way. I asked for both of my dogs nails to be trimmed, and they proceeded to trim the tip off of each nail (not a sufficient job to say the least), then they charged me 20 dollars. My Rottweiler had a mass on her abdomen by her back right leg. I asked the vet to take a look at it and quote me a price to remove it. My dog is older, but has always been in perfect health. She did no blood work, and proceeded to tell me that it was more than likely cancer and she refused to remove it because, and i quote, "she wouldn't make it off her operating table". I immediately burst into tears and she attempted to refer me to a pricey oncologist.For a nail trim, routine shots, and a half ass examination, Rowlett vet clinic charged me 280 dollars. Wanting a second opinion, I visited Stonebridge in Rockwall. The vet noticed my dogs poorly trimmed nails immediately, and fixed them free of charge. She also did blood work (which was perfect) and assured me that she could remove the mass. I just received a phone call. My dog is out of surgery and she did beautifully. No oncologist was needed and she didn't die on the table! I wouldn't go to the Rowlett vet clinic again if you paid me. Read Less

i have a teacup chihuahua that had to have dental surgery.  They had to pull one tooth and the others fell out when they tried to clean them.  Her mouth was in real bad shape before and now she is a completely different dog.  She is happy and running around.   They took excellent care of my tiny dog. Read Less

Warning.  After using Rowlett Veterinary Clinic for years, I was shocked when we took our new puppy in for shots and found out it's been sold.  I'm not picky so we saw the new Vet.  We went to check out and was SHOCKED at the bill.  $75!!!  The Dr. was in the room for under 3 minutes.  We will not be going back. Read Less

My dog thinks this place is fantastic.  Always friendly,  even when she isn't.  Willing to try low cost options first.  They don't try to nickel and dime me with upsells, and if i can get what i need somewhere cheaper they tell me. This all says that they put my pet first and that's why they have had my families business for 25 years Read Less

We came into the clinic around 10 a.m. on Saturday and were admitted to one of the two new vets (we met with the young man) at around 11:30. Not a ridiculous wait, but enough to make you expect better service than we received. We went to get shots on our 3 month old boxer puppy and 3.5 year old dachshund. The vet spoke to us for about two minutes after giving our dogs shots and in that time he "told" us that we "must come back for surgery" because our boxer puppy's testicle hadn't dropped yet. I was a little taken back by the fact that he was not giving a recommendation but trying to guilt us into a surgery. He gave our boxer puppy a parvo shot, but would not give him a rabies shot and informed us we had to come back for another visit in a couple weeks, because they give rabies to dogs at 3 months, but they prefer to give it at 16 weeks. I deciphered that he wanted us to come back and pay for another vet visit to get more money out of us. Well low and behold our boxer puppy's testicle dropped in a week (which is what I expected after researching online). Therefore, the vet telling us that it would not drop and that he "must" have surgery was completley incorrect and based on a scheme to get more money out of us. I've heard great reviews about the old vet who I believe has retired, but these new vets are only interested in your money and didn't seem to give two craps about our dogs. In summary we waited for nearly two hours to talk to a vet for two minutes in which time they lied to us to swindle us out of more money. I do not recommend this vet and I truly hope the clinic finds veterinarians that are more ethical than this so called professional. Read Less

Been going here for 16 years, love all the vets, the prices and they always let us make the decision on the serious stuff and what is best for the animal. I will be so sad when Dr. Jung retires, love him and his wife Betty!! I recommend them to everyone, get their early in the morning or right around 1 30 as they are walk in only and closed from 12 - 2. They are so well thought of they are always packed!! Read Less

I brought my baby cat Annie here, she has not been eating or drinking and was just staying by herself, not playing or even getting up on the bed to sleep as she always did. After being in the waiting room for over an hour, we finally were brought in an exam room. The vet took her temp. and listened to her lungs and heart, gave her a shot and after talking about himself as a teen growing up in the country ( for about 15-20 minutes) he told me to give her the Rx antibiotics and if she was not getting better in a week to bring her back.The next evening I was at work and my wife called me and told me that Annie was getting worse. When I got home we rushed her to an emergency vet in Garland where she died on the way there. The emergency vet told us that she was 12 to 15% dehydrated and that is very dangerous for a cat her size or for that matter any cat of any size.I can not understand how any vet could miss this. I don't understand why Dr. Jung did not give her any fluids to at least give her a fighting chance.I do not recommend any one bringing their pet to this clinic.My wife and I miss Annie so much and now I wish that I brought her somewhere else besides this clinic and vet that in my opinion, let my little girl die. Read Less

I've been to this clinic once so far to treat my cat which had an upper respiratory infection. The wait was a bit longer than I expected because it is a walk-in clinic, but this will vary based on when you arrive. The staff seemed well trained and experienced. My cat was back to its normal self after a few days. I will take my pets to this clinic in the future and recommend it to anyone in the Rowlett area. Read Less

We brought our cat in a couple days ago because he seemed very sick. We walked in about 4:15pm and waited for 2 1/2 hours. I wasn't bothered because I was expecting to wait. The doctor we saw (unfortunately I cannot remember her name) was very professional, friendly, and informative. She told us what she thought was wrong with him but told us she would need a vial of blood to confirm it. He was examined, diagnosed, and given a shot all within 25 minutes. What we really liked is how cheap this place is. Our cat had blood drawn, a shot, and take home meds all for $78. Our experience was great and my cat is feeling so much better. Read Less

You will be very satisfied bringing your babies here:) I have had multiple clients that live in the area recommend this place so I took my boyfriends dog here. And I completely agree with y'all!! They are great!!! Read Less

I have been to this clinic for many years, & do not plan on ever returning. I accidentally (of course) amputated my cat's tail on Tuesday. I rushed him into Dr Yung & waited. I know about the waiting. It's their policy, "first come first served" no appointments, for anything! My kitty & I were both very upset. Finally see Dr Yung, & he recommends re-amputating the tail, stitching it up, good as new. Yes, the prices are great, & the recommendations, usually down to earth & sensible. I worked for veterinarians for 8 years, & I know how some vets will jack up the bill with unnecessary procedures & stuff. I've always appreciated the fact that Dr Yung doesn't do that.  I Picked him up that afternoon. He had a big taped up tail end. I was told to remove the tape in 2 days. When my husband & I tried to remove the bandage, we found it was taped directly to the fur & the shaved skin right at the place that was stitched. No gauze, just white bandage tape, directly on the wound! Much drama, the boy was traumatized, the tape opened the wound back up, he hit it on a door, then switched it because it hurt so much, & hurt it more. All of this "after hours" & no one to even call for advice. So I called this morning to bring him in. If he was going to have to be re-anesthetized, I didn't want to leave him there all day, when they wouldn't even start anything until after 11:00, so I arrived about 9:00 am. sat there for 2 1/2 hours. The worst part was, they let a guy walk in & put him right into an exam room. This is a 1st come, 1st seen, cheap kind of place, but I'm so mad, I don't think I'll even go back to have his stitches removed. First they said the man they put into a room ahead of me & 2 other people, that the dog was having an allergic reaction. But when he checked in, the man said that she'd been urinating a lot. Since when is a UTI an allergic reaction? She had a little coughing fit, which the receptionist said was a backwards sneeze, but that stopped quickly. Then they said, he got in ahead of everyone else because he's a doctor! I don't know if he's a chiropractor or an MD, but either way, the dog wasn't in immediate distress, & let him go somewhere that takes appointments if hes so special! Don't let him cut to the front of the line! In front of 3 people who had been patiently waiting for so long. Okay, maybe my patience was wearing a little thin after the first 2 hours. No appointments given, but if we think your profession is important enough, you can go ahead of everyone else! If there was any justice in this world, ALL doctors would have to wait in line behind all of the little people as we cut in line ahead of them! So disappointed in this place. Read Less

Okay. This review is meant to be both a warning and a bit of advice for the animal owner. I grew up in Rowlett, and the only Vet clinic my family would go to is this one. We have taken our animals to see Dr. Jung and Dr. Elton for as long as I  can remember. The reason is the same as others have mentioned, he is really affordable, realistic, and doesn't beat around the bush with treatments, something that is quite refreshing.However, I can not tout this clinic any longer, and will not return. There has always been something that bothered me about the place, and what that issue is has to do with Dr. Jung's lack of a computer in his office. Decades worth of patient and family info is kept on index cards that the doctors just add to and staple another card to once full. I have had my animals information placed on other animal owners cards, and I am assuming vice versa. I have had the wrong name written on a card, I had the name Kim Smith placed on my card. I am a male. A male not named Kim Smith. The lack of an accurate filling system has always bothered me, but it hasn't ever lead to a more disturbing feeling until recently. Pause right here and follow with me.A couple weeks ago, I took my dog in to see the good doctors. He had recently falling lame and I wanted to see what we could do to get him back to as close to normal as possible. I saw Dr. Elton. She took a couple minutes, felt his back hips and legs, told me she thought he had hip dysplasia and prescribed meds. I followed her advice, noticed a stark change in my dog over the next couple of days, and then returned to see Dr. Elton. This time she took a couple x rays, and told me that he had spondylosis and that there was no cure but to put my dog down. He is 8 years old, a boxer, and other than the physical ailment, he is of sound mind, healthy heart and lungs, and not ready to die. I asked her if there was anything else, she offered zero options, aside from death or feeding him pills till his liver and kidneys go out. I decided to seek another opinion. I visited a clinic in nearby Sunnyvalle, and immediately saw a stark contrast between the level of knowledge and care. The vet here told me that she wouldn't even think of putting the dog down, and that we should see a neurologist for all of our options. I did, and we found out that the dog had an infection that is easily treated with meds, and currently my dog is improving and should be able to come home in a couple of days. I asked the neurologist if the infection was life threatening, he told me only if we had let it fester much longer than we did. I thought about Dr. Jung's office and lack of computer. The man doesn't have a computer, so what made me believe that he was up to date on treatment options and the foremost medical advances. You can ask him and he will tell you that he is ready to give it all up. This doctor has fallen into a rut where his options are wait and see or death. After this ordeal, I now wonder about the pets we had in the past that were diagnosed as terminal, if they were really that at all. I also wonder how many pets have been put down needlessly in the past. He is a nice person, and he is realistic, but for quality of care and up to date medical knowledge and practices, he is so behind the times, that I personally will never trust him or his associates again with the are of my animals. For those that have read this far, thank you, please heed my warning and go see for yourself. For those that blindly love Dr. Jung, message me and we can chat if you feel like we should, this is in no means indicative of you or your opinions. I just know that my dog would be dead right now from a horrible diagnosis and lack of treatment options given by the clinic. Read Less

We've been going here for years. They are Texas A&M Vets (Whoop!) and it shows. The prices are incredible, the wait can be long but enjoyable, and they are always so friendly. Years ago my family's dachshund had back issues and Dr. Jung was able to fix her. If it weren't for him we would've had to put her down. She never had back issues after that and was 18 when she passed. Just recently had to put one of our dogs down and they were so loving and patient as we cried and invited the family in to say our goodbyes. Also, we have cats and Dr. Jung's wife will love them to pieces while you wait. We got our kitten declawed and they were so good to her even though she gave them a run for their money.  We were concerned about her healing process, so we took her in as a walk in and they saw her immediately because we were so scared that she was in pain.  They fixed her up, gave her a shot and antibiotics, and gave us some great advice on her healing process.  The emergency visit cost us $7.00. Read Less

Prices are extremely affordable. Just be prepared to wait. My dogs receive excellent care without having to pay for all the expensive extras. Building and furniture are old and worn out, so dont expect anything fancy here. Have been several times and Dr. Jung always gets it right. Read Less

If you ever come to this location for the first time, understand a few things: it's first come first serve and you will likely be there for a while. But out of any place in our immediate society, you will find a waiting room full of very friendly animal lovers and staff. Prices are more than reasonable. I am unfortunate that Dr. Jung, from what I uinderstand from other customers, has been in business for over 20 years. And only being in the area for 10, I know one day  he will retire. Be that as it may, I don't mind waiting my turn. Shout out to Sheila!!!!!!You cannot board here. But you can bet on great service and some knowledge and a funny story on your way out! Read Less