47 Reviews

Sachse Veterinary Hospital

Sachse, Texas
General Info
We have been open in Sachse for 22 years and just recently moved into our new building right across the street from our old location. Our doctors include Dr. Steve Pirkey (Owner), Dr. Chuck Lay and three new additions, Dr. Vadell, Dr. Dunn and Dr. Ford. We are a small and large animal clinic. We offer full service veterinary care, grooming, boarding, and reproductive services.
We have a sister clinic in Murphy, Texas off of Murphy Rd. and 544, Murphy Veterinary Hospital, which only treats small animals.
Reviews
Dan A
7 Nov 2024
REPORT
Grossly overcharged for poor services. They are supposed to be reproductive vets but missed several frozen semen breedings for us. Not only grossly overcharged us but wasted frozen semen that can ne... Read More
Grossly overcharged for poor services. They are supposed to be reproductive vets but missed several frozen semen breedings for us. Not only grossly overcharged us but wasted frozen semen that can never be replaced only for them to chuckle at us and claim, "Thats the way it goes"!! DO NOT TRUST THIS FACILITY Save your money and find a vet who actually cares. Read Less
Justin L
21 Jun 2018
REPORT
I have used this vet for 3 years now and they have always been helpful and friendly. I also use them to board my dog when i go out of town and they have some of the best prices around. More importantl... Read More
I have used this vet for 3 years now and they have always been helpful and friendly. I also use them to board my dog when i go out of town and they have some of the best prices around. More importantly they always take really good care of my dog while he is with them. Read Less
Kerry Andersen
19 Jun 2018
REPORT
This has been our main vet for years. Always very knowledgeable staff, extremely friendly and very compassionate. Besides getting all of our fur babies year to year stuff done they helped us thru ha... Read More
This has been our main vet for years. Always very knowledgeable staff, extremely friendly and very compassionate. Besides getting all of our fur babies year to year stuff done they helped us thru having to put old labs down on 2 different occasions. How they treated us and cared for our dogs in their last moments on Earth will always keep me coming back. Read Less
Barry Schooling
7 Jun 2018
REPORT
I take all my dogs to Sachse Animal Hospital and have always been very well taken care of. They are very nice and caring and appointments are easy to get , and you never wait more that about 5 to 10 m... Read More
I take all my dogs to Sachse Animal Hospital and have always been very well taken care of. They are very nice and caring and appointments are easy to get , and you never wait more that about 5 to 10 minutes to see the vet. I would highly recommend this animal hospital. Read Less
Todd Edwards
6 Jun 2018
REPORT
Great doctors, two locations (Murphy too) very helpful staff. I have both cats & a dog. They are great with both.
David Baker
3 May 2018
REPORT
Got a pretty nervous old pup. Front desk Christi, groomer,Gloriia(?) and even the Dr's are supportive and helpful above and beyond. Why me and many others drive 50 miles RT. Highly recommend.
Vicki Hankey
27 Apr 2018
REPORT
Great customer service and a great staff. They were so good with our old farm dog. Very thorough and we could not believe how reasonable their fees were. We will be using them from now on for all our ... Read More
Great customer service and a great staff. They were so good with our old farm dog. Very thorough and we could not believe how reasonable their fees were. We will be using them from now on for all our animals. Read Less
Jeremy De Shazo
16 Mar 2018
REPORT
Every time I’ve gone to this vet my experience has been above reproach. The doctors are willing to help your pet no matter your situation, my pets have never gone without the help they need.
Jen King
15 Mar 2018
REPORT
I have used Sachse Veterinary Hospital for four years and truly enjoy the clinic. The staff is always friendly, from doctors to technicians to the front desk employees. They're kind and considerate wh... Read More
I have used Sachse Veterinary Hospital for four years and truly enjoy the clinic. The staff is always friendly, from doctors to technicians to the front desk employees. They're kind and considerate when caring for your pets, no matter what they are (I have taken dogs, cats, chickens and my horse). If you choose to call around and price check, you'll find their prices are competitive, too. Read Less
Cheryl Surdick
15 Mar 2018
REPORT
My doggies love Dr Perky. He’s always been very knowledgeable and explained everything to me. Ollie and Astro like the staff too.
Shawne Oldfield
2 Feb 2018
REPORT
We have been using Sachse Veterinary Hospital for nine years and could not be happier with their service. Their staff is absolutely the BEST! We recently had to put our 13 year old dachshund to rest ... Read More
We have been using Sachse Veterinary Hospital for nine years and could not be happier with their service. Their staff is absolutely the BEST! We recently had to put our 13 year old dachshund to rest and the doctors and staff were completely caring and sympathetic. I felt very at ease and comforted when I left. I would highly recommend them. Read Less
Katherine M.
28 Jul 2017
REPORT
Wow, customer service and potential new client interactions should be a topic for training.Between my mom and I we have 5 dogs and we spend a LOT of money on vet care and grooming. We are in the marke... Read More
Wow, customer service and potential new client interactions should be a topic for training.Between my mom and I we have 5 dogs and we spend a LOT of money on vet care and grooming. We are in the market for a new vet so I toured a few facilities in the area. At this Sachse vet office I was "greeted" by someone when I walked in and I said "hi. we are in the market for a new vet in the area."  I was hopeful she would take over the conversation and take the opportunity to tell me how great they are and why I should come to them.  Nope, didn't happen. To try and warm up the conversation a bit, I began asking about vaccines, etc. and then asked for info on their doctors. I was told they have no brochure and to check their website for the doctor info.  I was hopeful she would inquire about my vet needs and offer a consult with a doctor best suited for my dogs.  Nope, none of that happened either.  Big disappointment and needless to say, this will not be our vet. Read Less
Jenni K.
12 Jun 2017
REPORT
Very knowledgeable and helpful vets!!! Been on several occasions now and am very impressed!
Rhonda Bond
11 May 2017
REPORT
Sachse Veterinary Hospital is an awesome place to take your pets. The Veterinarian are thorough and completely helpful in answering your concerns. The staff is very professional yet personable. I woul... Read More
Sachse Veterinary Hospital is an awesome place to take your pets. The Veterinarian are thorough and completely helpful in answering your concerns. The staff is very professional yet personable. I wouldn't trust my pets to anyone else. Read Less
Jennifer F.
9 May 2017
REPORT
I have been using Dr. Perky for many years. He helped us out on many occasions when we rescued a puppy from the Garland shelter. The puppy ended up having distemper and didn't make it. Since then we h... Read More
I have been using Dr. Perky for many years. He helped us out on many occasions when we rescued a puppy from the Garland shelter. The puppy ended up having distemper and didn't make it. Since then we have gotten 2 more dogs and they both get bathed, shots and all exams done at this office. The staff has always been very accommodating and friendly. Read Less
Janice O.
6 May 2017
REPORT
Our dogs have been seeing Dr Perkey since we moved to the,area in 2013. Excellent vet and staff. Recently started using their gromming service. Both my Goldens looked gorgeous after their visit. Groo... Read More
Our dogs have been seeing Dr Perkey since we moved to the,area in 2013. Excellent vet and staff. Recently started using their gromming service. Both my Goldens looked gorgeous after their visit. Groomer knows how to trim them up but keep the golden look. Read Less
Tami G.
22 Mar 2017
REPORT
Been to this clinic 3 times and staff are not very friendly and the veterinarian doctors are not very friendly towards my dog. Don't speak to my dog or cuddle with him and he's got anxiety. I am also ... Read More
Been to this clinic 3 times and staff are not very friendly and the veterinarian doctors are not very friendly towards my dog. Don't speak to my dog or cuddle with him and he's got anxiety. I am also talking about their clinic at Murphy Veterinary Hospital also same bad experience. To add, the groomer at the Sachse clinic did a terrible job on my dog. His cut was choppy looking and not a smooth cut and the hair on his head was horribly cut. Liz wasn't available that day to cut him so this experience was disappointing. I will be taking both of my dogs to the Parker Road Veterinary Hospital for the next exam and vaccination due date. The doctors and staff there are very friendly and professional. They also keep current records of all the dogs exams and vaccinations so you don't have to go thru your own paperwork and find it for them! Read Less
Margie Fedderly
16 Mar 2017
REPORT
Great staff. Dr Ford has been more than helpful explaining the procedure that my dog needs.even calling me after hours. Clinic is exceptionally clean!
Tim Hill
16 Mar 2017
REPORT
We have been going to Sachse Vet for over 20 years. Dr Pirkey and his staff are caring and do the very best job possible. They have helped us with all kinds of vet issues reproductive, heart, GI and... Read More
We have been going to Sachse Vet for over 20 years. Dr Pirkey and his staff are caring and do the very best job possible. They have helped us with all kinds of vet issues reproductive, heart, GI and dental. Sometimes there is a wait, but Dr. Pirkey is very willing to give you the time you need to get all your ?'s answered and needs met. Not all vets will do this. They are CARING and sensitive to the pet owner and the pet. It is a calling for them not just a job. Read Less
Phil Thomas
25 Feb 2017
REPORT
If you like waiting and unfriendly staff, this is the place for you. We have brought our cats here on several occasions and have had to wait in the exam room 30 minutes to an hour before anyone even ... Read More
If you like waiting and unfriendly staff, this is the place for you. We have brought our cats here on several occasions and have had to wait in the exam room 30 minutes to an hour before anyone even checked on us. The whole time our cats, which are indoor cats and never go out side, were totally freaked. Total exam time took less than 10 minutes. Although this vet is a stones throw from our house, will be taking our cats some where else in the future. Read Less
Philip T.
24 Feb 2017
REPORT
If you like waiting and unfriendly staff, this is the place for you.  We have brought our cats here on several occasions and have had to wait in the exam room 30 minutes to an hour before anyone even ... Read More
If you like waiting and unfriendly staff, this is the place for you.  We have brought our cats here on several occasions and have had to wait in the exam room 30 minutes to an hour before anyone even checked on us.  The whole time our cats, which are indoor cats and never go out side, were totally freaked.  Total exam time took less than 10 minutes. Although this vet is a stones throw from our house, will be taking our cats some where else in the future. Read Less
Frank Buercklin
2 Feb 2017
REPORT
Dr. Pirkey spent a lot of time examining my new puppy and answering my many questions. He was patient and very interactive, much different than most people doctors! I did not feel rushed at all. Th... Read More
Dr. Pirkey spent a lot of time examining my new puppy and answering my many questions. He was patient and very interactive, much different than most people doctors! I did not feel rushed at all. They were very open to me administering the regular vaccines (excepts Rabies which must be done by a vet). I may or may not do the vaccines myself but I was pleased that they were open to that and spoke with me honestly about what vaccines were needed at the different intervals. Bottom line, they were not threatened at all which speaks volumes to me about their values. We will be back here with our puppy for sure! Read Less
Kelley W.
30 Jan 2017
REPORT
I use this facility for all my dogs shots but recently had them remove some small tumors and had a great experience.  They are always nice and usually run on time when I make an appointment.  Would re... Read More
I use this facility for all my dogs shots but recently had them remove some small tumors and had a great experience.  They are always nice and usually run on time when I make an appointment.  Would recommend them! Read Less
Susan Campbell Yates
3 Jan 2017
REPORT
What an AWESOME experience. They are organized, friendly, informative, clean, timely and wonderful, wonderful, wonderful with your pet. I can't think of a better place to be for the care of your lov... Read More
What an AWESOME experience. They are organized, friendly, informative, clean, timely and wonderful, wonderful, wonderful with your pet. I can't think of a better place to be for the care of your loved pet. The technician we had was so sweet and so loving. Our doctor was Dr. Ford and he explained everything in detail as to treatment, etc. Very friendly and down-to-earth. The whole experience was a 10+ and I would definitely recommend them!!!! Read Less
Candy McComb
2 Jan 2017
REPORT
Our pets (and our family) have been cared for by Dr. Pirkey and the staff at Sachse Veterinary Hospital for 20 years! There is not a more qualified or more caring group in The Metroplex! All of our ... Read More
Our pets (and our family) have been cared for by Dr. Pirkey and the staff at Sachse Veterinary Hospital for 20 years! There is not a more qualified or more caring group in The Metroplex! All of our dogs have received outstanding, personalized care and the team there has gone above and beyond to treat our dogs through something as simple as an ear infection or something as complex as heart worms or cancer. The competence and compassion they display are second to none. We wouldn't go anywhere else and we recommend them without reservation! Read Less
Lisa Boocks
1 Jan 2017
REPORT
New to Texas found the best Veterinary.Thank You!!
Stoney Hall
30 Dec 2016
REPORT
Don't take your sick pets to this vet if you want them to live, they are incompetent! My dog was misdiagnosed twice in less than two weeks because they ignored us when we explained her symptoms and by... Read More
Don't take your sick pets to this vet if you want them to live, they are incompetent! My dog was misdiagnosed twice in less than two weeks because they ignored us when we explained her symptoms and by the time the doctor finally figured out what was wrong she passed away the next day. She was barely 2 years old and she died from bladder stones thanks to these mediocre veterinarians, we should all consider ourselves lucky that they couldn't pass medical school because we'd be mourning dead relatives rather than pets. Read Less
Don Bennett
24 Dec 2016
REPORT
Hi my name is Connie, I moved to Sachse, Texas in 2001. At that time i had a dog named Waldo. He was crippled in his back legs and was in a wheel chair. I was desperate to find a good veterinary hospi... Read More
Hi my name is Connie, I moved to Sachse, Texas in 2001. At that time i had a dog named Waldo. He was crippled in his back legs and was in a wheel chair. I was desperate to find a good veterinary hospital and a friend recommend Sacshe Vet and what a God sent they were for myself and Waldo. They where so caring and attentive to Waldo it was amazing. When he passed in 2008 they were so great to me and told me it was ok to grieve for him. They helped me get to the point that I could adopt a new dog his name is Trent. Glory is a wonderful groomer and is always so caring and gentle. The vets and the staff or warm and caring animal people no matter what the breed. Sachse Vet to me is a 10 star animal hospital and i would recommend them to anyone without hesitation. Sincerely, Connie Read Less
Jessica Layvon Hernandez
21 Dec 2016
REPORT
I took my potbelly pig (Whitney) here yesterday. Unfortunately I was to late getting there for them to help her but, they tried everything the could which was only a EpiPen at that point. They were al... Read More
I took my potbelly pig (Whitney) here yesterday. Unfortunately I was to late getting there for them to help her but, they tried everything the could which was only a EpiPen at that point. They were all caring and patient with me. I wasn't charged an exam fee or for the EpiPen. I'll definitely be going back there if I do ever decide to get another pig. Read Less
Gilbert T.
18 Sep 2016
REPORT
I will never ever bring my dog back here. I brought my dogs in for grooming here on 09/15/2016. After getting home I notice one of my dogs licking himself. After inspection I noticed he had a spot tha... Read More
I will never ever bring my dog back here. I brought my dogs in for grooming here on 09/15/2016. After getting home I notice one of my dogs licking himself. After inspection I noticed he had a spot that looked like a cut. I was never told that he was injured during grooming. The Vet office was closed so brought a picture up in 9/16/2016 to see what I could put on it. I was told to give him a Benadryl and put neosporin on it and come back Monday is it wasn't better. Well today is Monday and I brought him back to see the doctor. I was then told that if I want to see the doctor that I have to pay for the exam. Forget that! I was then brought a used cone from the hospital area to use on my dog from the Vet Tech. Again, off to Petsmart and I will buy him a new one and will just never use this place again. Happy to show anyone photos who wants to see it. Read Less
Nancy Price
20 Jun 2016
REPORT
They have always taken good care of our dogs. Their new facility is very nice and clean. The doctors are professional and care about the animals.
DeAnna B.
12 Jun 2016
REPORT
Love love love this place! They have taken care of our dogs since we moved here 6 yrs ago. We can always get in in a pinch. Our yorkie, George, loves their groomer and we see her regularly. They are a... Read More
Love love love this place! They have taken care of our dogs since we moved here 6 yrs ago. We can always get in in a pinch. Our yorkie, George, loves their groomer and we see her regularly. They are a great group of vets and wonderful staff. Will not go anywhere else! Read Less
Pamela Fox
29 Apr 2016
REPORT
Excellent in all aspects. This was my 3rd vet but we finally got it right. The caring staff as well as the doctor made the entire experience as easy as it could be. I would definitely refer anyone ... Read More
Excellent in all aspects. This was my 3rd vet but we finally got it right. The caring staff as well as the doctor made the entire experience as easy as it could be. I would definitely refer anyone to this clinic for their pet's care. Read Less
Sherri Fraizer
17 Mar 2016
REPORT
Dr. Pirkey is wonderful my two pups are far from cooperative and he made it a great experience for me. He is kind and understanding to all dog behaviors. I am thankful and blessed to have found him. T... Read More
Dr. Pirkey is wonderful my two pups are far from cooperative and he made it a great experience for me. He is kind and understanding to all dog behaviors. I am thankful and blessed to have found him. Thank you Dr. Pirkey.Read Less
Rebekah Demary
3 Mar 2016
REPORT
Sachse Vet is the best and I personally recommend Dr. Steve Pirkey even though I am sure all the vets are great. We have been with this Vet Hospital going at least 10 yrs. Dr. Pirkey will advise you o... Read More
Sachse Vet is the best and I personally recommend Dr. Steve Pirkey even though I am sure all the vets are great. We have been with this Vet Hospital going at least 10 yrs. Dr. Pirkey will advise you on the best treatments without you feeling pressured. He really cares about his patients and the owners. In my opinion, you won't find a better place to take your fur babies. Read Less
Marcia Harris-Daniel
5 Feb 2016
REPORT
Sachse Veterinary Hospital has been the only doggie doc we have taken Darby. We love this place. The docs and staff are very nice. Making appts with them is easy because it is all online; and they ... Read More
Sachse Veterinary Hospital has been the only doggie doc we have taken Darby. We love this place. The docs and staff are very nice. Making appts with them is easy because it is all online; and they send a confirmation online as well. Dr. Pirkey and staff are the best! Read Less
Tracy C.
3 Feb 2016
REPORT
We are a fan of Sachse Veterinary Hospital. I got a same day appointment after we adopted our shelter cat Luna. The receptionist was nice and checked us in fast. The vet tech loved on our kitty and ma... Read More
We are a fan of Sachse Veterinary Hospital. I got a same day appointment after we adopted our shelter cat Luna. The receptionist was nice and checked us in fast. The vet tech loved on our kitty and made her feel at ease. Dr. Dunn was full of knowledge and insight to the life our cat may have led before she came to us. He explained everything with detail and gave honest recommendations. I didn't feel like they were trying to gauge us out of extra money and were genuinely interested in helping. The office is convenient and close by and there was plenty of parking! Read Less
Melissa Halstead Rhoades
12 Dec 2015
REPORT
The doctors and staff at Sachse Vet take such good care of my fur babies and me. They actually care about each baby, and know their names by sight. I recommend them highly!
Tara C
9 Nov 2015
REPORT
We love Sachse Veterinary. Dr. Perky is fabulous with our babies. The front office staff is always so helpful and the facility is clean and doesn't smell like other vets we've been to. I love how k... Read More
We love Sachse Veterinary. Dr. Perky is fabulous with our babies. The front office staff is always so helpful and the facility is clean and doesn't smell like other vets we've been to. I love how kind they are to us and always explain everything in detail not making us feel rushed. Read Less
Lori Holloway-Witty
22 Oct 2015
REPORT
We have 5 Great Danes. Two of those Danes are alive today because of the excellent care they received. They are friendly, caring, informative, helpful and knowledgable. I can't say enough good things ... Read More
We have 5 Great Danes. Two of those Danes are alive today because of the excellent care they received. They are friendly, caring, informative, helpful and knowledgable. I can't say enough good things about them. No one else is allowed to see my animals but SVH. Side note: vacations are hard to schedule with big dogs. We had them stay with their boarding kennel and were able to take the first family vacation in years. Read Less
Lisa Johnson Alaniz
11 May 2015
REPORT
My rescue dog was taken there by his foster the day before his transport, not sure why!! He got out with another dog and was run over and died from his injuries. Not sure they even tried to save him a... Read More
My rescue dog was taken there by his foster the day before his transport, not sure why!! He got out with another dog and was run over and died from his injuries. Not sure they even tried to save him as they couldn't answer any questions I asked about him. I also wasn't told until I questioned that he missed transport. We are all devastated! Read Less
Terri Fisk Lanoue
30 Apr 2015
REPORT
The folks at Sachse Vet are amazing - particularly Dr. Lay and his assistant Jeannie! We recently sent our mini-schnauzer Ruben to doggie heaven. Dr. Lay and Jeannie made this sad time much more bear... Read More
The folks at Sachse Vet are amazing - particularly Dr. Lay and his assistant Jeannie! We recently sent our mini-schnauzer Ruben to doggie heaven. Dr. Lay and Jeannie made this sad time much more bearable. I cannot say enough good things about them! Thank you, Dr. Lay and Jeannie! I'm so thankful Ruben was under your care! Read Less
Tracy Glass
19 Dec 2014
REPORT
I don't have a pet currently but if I did, I'd absolutely go here. You see, the balcony facing the dog runs...that's me (I signed the lease before the building was built and didn't exactly understand ... Read More
I don't have a pet currently but if I did, I'd absolutely go here. You see, the balcony facing the dog runs...that's me (I signed the lease before the building was built and didn't exactly understand the orientation of where I'd be ). I spend a lot of time watching and listening to the dogs and staff. It's one thing to know how the staff treats your pet in front of you, it's a whole other thing to know how the staff treats your pet when you're not around. The staff is incredible with your fur babies. They walk them, talk to them, play with them and give them lots of loving and scratching when you're not around. I think I've spoken to just about every tech that works here, all fantastic people. Job well done folks! Read Less
L C.
14 Aug 2014
REPORT
Took my dog just to get annual vaccines and was there for 2 hours. Additional test was performed that we did not request and we were charged more than the quoted price. They reluctantly gave a refund ... Read More
Took my dog just to get annual vaccines and was there for 2 hours. Additional test was performed that we did not request and we were charged more than the quoted price. They reluctantly gave a refund for quoted price due to employee error. Was not a good experience overall. Read Less
Fran O.
12 Jun 2014
REPORT
Best vets on the planet! They are concerned with my pets (multiple cats and dogs) and with me and my family. They us by name and pet. When I have a sick pet that needs to be seen and it's Saturday ... Read More
Best vets on the planet! They are concerned with my pets (multiple cats and dogs) and with me and my family. They us by name and pet. When I have a sick pet that needs to be seen and it's Saturday morning, they find a way to see them. Been using them for 5 years now and wish we'd found them sooner. Read Less
Kay Smith
23 Feb 2014
REPORT
Love this place! They are the best and take such good care of our little dachshund, Hershey. When he is boarded there he treated like a king and doesn't want to leave!! His health care needs have alwa... Read More
Love this place! They are the best and take such good care of our little dachshund, Hershey. When he is boarded there he treated like a king and doesn't want to leave!! His health care needs have always been met with excellent care. Dr.Lay is the most caring vet taking all the time you and your pet need. The finest vet ... I would give them 10 stars if I could! Read Less
usshall2
2 Nov 2010
REPORT
I dropped my dogs off about 8:30 and was surprised to get a phone call at 9:10 saying one of my dogs had snapped and scratched the groomer and they would be unable to groom her. Understandable, I apo... Read More
I dropped my dogs off about 8:30 and was surprised to get a phone call at 9:10 saying one of my dogs had snapped and scratched the groomer and they would be unable to groom her. Understandable, I apologized and hoped the scratch wasnt too bad. I was told that they would go ahead and do my other dog and get both their shots and an office visit for the one and they'd phone me when they were all taken care of. Come 5:30 I call them asking about my dogs saying that I knew they closed at 6 and was worried because I had yet to get a phone call to pick them up. After being on hold for a bit, I was told they were on their way back for shots now and to go ahead and come on in. Knowing shots and visit would take longer than the 10 minutes it would take to drive there, I waited half hour before going down. Upon my arrival I waited an additional 30 minutes before they brought my dogs out to me. One of them soaking wet. I was informed that Rio had bit the groomer and Tipsy had bit the tech and proceeded to 'flood the room with urine and feces so that I had to go out back and hose us both off." (this I was informed of no less than 6 times during my following conversation with the office staff. Guilt trip much? You work with pets, get over it.) I apologized for her wetting his pants, but I had to ask myself later when I had calmed down just how long had they forgotten my pets in the cages before my phone call to have her to go THAT much.I inform him I had gotten a phone call NINE hours before saying TIPSY had had the issue and would not be groomed, not Rio. He then says he didnt really know, it was just what he had heard. He then told me that Tipsy (mind you, this dog is a shelter dog and has quite the issues. She's scared of her own shadow, timid as can be. She has been known to snap when scared however) LUNGED at the tech as she 'simply reached to hook a leash to her' and bit her arm. No warning, no growl, no retreat, just LUNGED. This is a fat dog. She couldnt lunge on her best days. So then I find out that they had forgotten about my dogs, the groomers failed to put paperwork in the right slot or some such excuse and they weren't aware of anything needed doing until I had called now an Hour and a Half ago. My question at this point is....after I had called, had they gone to these two dogs left in cages for 8-9 hours at this point, dragged her out? and if so, of course she'd get defensive. I am in no way excusing her, but really, locked up all day + terrified + rushing to cover a screw up does NOT equal a well behaved dog. I THEN find out that after 11 hours of them having my pets, that one of them STILL doesnt' have his shots, and that he'd be happy to take him back for his rabies and such. To which I have to tell him, he doesn't need rabies. ~.~ So he goes to dig out the paperwork. I tell them not to bother, I'll get it done elsewhere.To top it all off, after I paid my bill I was told that Tipsy has tested positive for both worm tests. I take a deep breath, ask for paperwork on how to fix it and leave. After I get home, I notice on the paperwork Heartworm-Ehrlichia-LymeFecal Parasite TestNEGATIVESooooo.....who's dog did they test? and which result is wrong? The verbal or the written?Needless to say, I dont trust either result so that was wasted money and I will get it redone as soon as I can find another Vet. I am in NO WAY saying my dogs did no wrong, she's never EVER bitten anyone, even going to that vet in the past. Which again makes me ask what happened while she was there? As it is, she's hidden behind the couch since she got home and refuses to come out.I haven't been there in a year and the staff they have now I have not seen before. Quite sad really, 10 years of the same vet I hate to change now, but the entire thing is completely unacceptable. Read Less
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(972) 442-4441
4730 Ranch Road
Sachse Texas 75048
Business Hours
Monday
Mon
08:00AM-18:00PM
Tuesday
Tue
08:00AM-18:00PM
Wednesday
Wed
08:00AM-18:00PM
Thursday
Thu
08:00AM-18:00PM
Friday
Fri
08:00AM-18:00PM
Saturday
Sat
08:00AM-12:00PM
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Sachse Veterinary Hospital

Sachse, Texas
(47)
4730 Ranch Road
Sachse Texas 75048
We have been open in Sachse for 22 years and just recently moved into our new building right across the street from our old location. Our doctors include Dr. Steve Pirkey (Owner), Dr. Chuck Lay and three new additions, Dr. Vadell, Dr. Dunn and Dr. Ford. We are a small and large animal clinic. We offer full service veterinary care, grooming, boarding, and reproductive services.
We have a sister clinic in Murphy, Texas off of Murphy Rd. and 544, Murphy Veterinary Hospital, which only treats small animals.
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Saturday
08:00AM-12:00PM
Dan A
7 Nov 2024
REPORT
Grossly overcharged for poor services. They are supposed to be reproductive vets but missed several frozen semen breedings for us. Not only grossly overcharged us but wasted frozen semen that can ne... Read More
Grossly overcharged for poor services. They are supposed to be reproductive vets but missed several frozen semen breedings for us. Not only grossly overcharged us but wasted frozen semen that can never be replaced only for them to chuckle at us and claim, "Thats the way it goes"!! DO NOT TRUST THIS FACILITY Save your money and find a vet who actually cares. Read Less
Justin L
21 Jun 2018
REPORT
I have used this vet for 3 years now and they have always been helpful and friendly. I also use them to board my dog when i go out of town and they have some of the best prices around. More importantl... Read More
I have used this vet for 3 years now and they have always been helpful and friendly. I also use them to board my dog when i go out of town and they have some of the best prices around. More importantly they always take really good care of my dog while he is with them. Read Less
Kerry Andersen
19 Jun 2018
REPORT
This has been our main vet for years. Always very knowledgeable staff, extremely friendly and very compassionate. Besides getting all of our fur babies year to year stuff done they helped us thru ha... Read More
This has been our main vet for years. Always very knowledgeable staff, extremely friendly and very compassionate. Besides getting all of our fur babies year to year stuff done they helped us thru having to put old labs down on 2 different occasions. How they treated us and cared for our dogs in their last moments on Earth will always keep me coming back. Read Less
Barry Schooling
7 Jun 2018
REPORT
I take all my dogs to Sachse Animal Hospital and have always been very well taken care of. They are very nice and caring and appointments are easy to get , and you never wait more that about 5 to 10 m... Read More
I take all my dogs to Sachse Animal Hospital and have always been very well taken care of. They are very nice and caring and appointments are easy to get , and you never wait more that about 5 to 10 minutes to see the vet. I would highly recommend this animal hospital. Read Less
Todd Edwards
6 Jun 2018
REPORT
Great doctors, two locations (Murphy too) very helpful staff. I have both cats & a dog. They are great with both.
David Baker
3 May 2018
REPORT
Got a pretty nervous old pup. Front desk Christi, groomer,Gloriia(?) and even the Dr's are supportive and helpful above and beyond. Why me and many others drive 50 miles RT. Highly recommend.
Vicki Hankey
27 Apr 2018
REPORT
Great customer service and a great staff. They were so good with our old farm dog. Very thorough and we could not believe how reasonable their fees were. We will be using them from now on for all our ... Read More
Great customer service and a great staff. They were so good with our old farm dog. Very thorough and we could not believe how reasonable their fees were. We will be using them from now on for all our animals. Read Less
Jeremy De Shazo
16 Mar 2018
REPORT
Every time I’ve gone to this vet my experience has been above reproach. The doctors are willing to help your pet no matter your situation, my pets have never gone without the help they need.
Jen King
15 Mar 2018
REPORT
I have used Sachse Veterinary Hospital for four years and truly enjoy the clinic. The staff is always friendly, from doctors to technicians to the front desk employees. They're kind and considerate wh... Read More
I have used Sachse Veterinary Hospital for four years and truly enjoy the clinic. The staff is always friendly, from doctors to technicians to the front desk employees. They're kind and considerate when caring for your pets, no matter what they are (I have taken dogs, cats, chickens and my horse). If you choose to call around and price check, you'll find their prices are competitive, too. Read Less
Cheryl Surdick
15 Mar 2018
REPORT
My doggies love Dr Perky. He’s always been very knowledgeable and explained everything to me. Ollie and Astro like the staff too.
Shawne Oldfield
2 Feb 2018
REPORT
We have been using Sachse Veterinary Hospital for nine years and could not be happier with their service. Their staff is absolutely the BEST! We recently had to put our 13 year old dachshund to rest ... Read More
We have been using Sachse Veterinary Hospital for nine years and could not be happier with their service. Their staff is absolutely the BEST! We recently had to put our 13 year old dachshund to rest and the doctors and staff were completely caring and sympathetic. I felt very at ease and comforted when I left. I would highly recommend them. Read Less
Katherine M.
28 Jul 2017
REPORT
Wow, customer service and potential new client interactions should be a topic for training.Between my mom and I we have 5 dogs and we spend a LOT of money on vet care and grooming. We are in the marke... Read More
Wow, customer service and potential new client interactions should be a topic for training.Between my mom and I we have 5 dogs and we spend a LOT of money on vet care and grooming. We are in the market for a new vet so I toured a few facilities in the area. At this Sachse vet office I was "greeted" by someone when I walked in and I said "hi. we are in the market for a new vet in the area."  I was hopeful she would take over the conversation and take the opportunity to tell me how great they are and why I should come to them.  Nope, didn't happen. To try and warm up the conversation a bit, I began asking about vaccines, etc. and then asked for info on their doctors. I was told they have no brochure and to check their website for the doctor info.  I was hopeful she would inquire about my vet needs and offer a consult with a doctor best suited for my dogs.  Nope, none of that happened either.  Big disappointment and needless to say, this will not be our vet. Read Less
Jenni K.
12 Jun 2017
REPORT
Very knowledgeable and helpful vets!!! Been on several occasions now and am very impressed!
Rhonda Bond
11 May 2017
REPORT
Sachse Veterinary Hospital is an awesome place to take your pets. The Veterinarian are thorough and completely helpful in answering your concerns. The staff is very professional yet personable. I woul... Read More
Sachse Veterinary Hospital is an awesome place to take your pets. The Veterinarian are thorough and completely helpful in answering your concerns. The staff is very professional yet personable. I wouldn't trust my pets to anyone else. Read Less
Jennifer F.
9 May 2017
REPORT
I have been using Dr. Perky for many years. He helped us out on many occasions when we rescued a puppy from the Garland shelter. The puppy ended up having distemper and didn't make it. Since then we h... Read More
I have been using Dr. Perky for many years. He helped us out on many occasions when we rescued a puppy from the Garland shelter. The puppy ended up having distemper and didn't make it. Since then we have gotten 2 more dogs and they both get bathed, shots and all exams done at this office. The staff has always been very accommodating and friendly. Read Less
Janice O.
6 May 2017
REPORT
Our dogs have been seeing Dr Perkey since we moved to the,area in 2013. Excellent vet and staff. Recently started using their gromming service. Both my Goldens looked gorgeous after their visit. Groo... Read More
Our dogs have been seeing Dr Perkey since we moved to the,area in 2013. Excellent vet and staff. Recently started using their gromming service. Both my Goldens looked gorgeous after their visit. Groomer knows how to trim them up but keep the golden look. Read Less
Tami G.
22 Mar 2017
REPORT
Been to this clinic 3 times and staff are not very friendly and the veterinarian doctors are not very friendly towards my dog. Don't speak to my dog or cuddle with him and he's got anxiety. I am also ... Read More
Been to this clinic 3 times and staff are not very friendly and the veterinarian doctors are not very friendly towards my dog. Don't speak to my dog or cuddle with him and he's got anxiety. I am also talking about their clinic at Murphy Veterinary Hospital also same bad experience. To add, the groomer at the Sachse clinic did a terrible job on my dog. His cut was choppy looking and not a smooth cut and the hair on his head was horribly cut. Liz wasn't available that day to cut him so this experience was disappointing. I will be taking both of my dogs to the Parker Road Veterinary Hospital for the next exam and vaccination due date. The doctors and staff there are very friendly and professional. They also keep current records of all the dogs exams and vaccinations so you don't have to go thru your own paperwork and find it for them! Read Less
Margie Fedderly
16 Mar 2017
REPORT
Great staff. Dr Ford has been more than helpful explaining the procedure that my dog needs.even calling me after hours. Clinic is exceptionally clean!
Tim Hill
16 Mar 2017
REPORT
We have been going to Sachse Vet for over 20 years. Dr Pirkey and his staff are caring and do the very best job possible. They have helped us with all kinds of vet issues reproductive, heart, GI and... Read More
We have been going to Sachse Vet for over 20 years. Dr Pirkey and his staff are caring and do the very best job possible. They have helped us with all kinds of vet issues reproductive, heart, GI and dental. Sometimes there is a wait, but Dr. Pirkey is very willing to give you the time you need to get all your ?'s answered and needs met. Not all vets will do this. They are CARING and sensitive to the pet owner and the pet. It is a calling for them not just a job. Read Less
Phil Thomas
25 Feb 2017
REPORT
If you like waiting and unfriendly staff, this is the place for you. We have brought our cats here on several occasions and have had to wait in the exam room 30 minutes to an hour before anyone even ... Read More
If you like waiting and unfriendly staff, this is the place for you. We have brought our cats here on several occasions and have had to wait in the exam room 30 minutes to an hour before anyone even checked on us. The whole time our cats, which are indoor cats and never go out side, were totally freaked. Total exam time took less than 10 minutes. Although this vet is a stones throw from our house, will be taking our cats some where else in the future. Read Less
Philip T.
24 Feb 2017
REPORT
If you like waiting and unfriendly staff, this is the place for you.  We have brought our cats here on several occasions and have had to wait in the exam room 30 minutes to an hour before anyone even ... Read More
If you like waiting and unfriendly staff, this is the place for you.  We have brought our cats here on several occasions and have had to wait in the exam room 30 minutes to an hour before anyone even checked on us.  The whole time our cats, which are indoor cats and never go out side, were totally freaked.  Total exam time took less than 10 minutes. Although this vet is a stones throw from our house, will be taking our cats some where else in the future. Read Less
Frank Buercklin
2 Feb 2017
REPORT
Dr. Pirkey spent a lot of time examining my new puppy and answering my many questions. He was patient and very interactive, much different than most people doctors! I did not feel rushed at all. Th... Read More
Dr. Pirkey spent a lot of time examining my new puppy and answering my many questions. He was patient and very interactive, much different than most people doctors! I did not feel rushed at all. They were very open to me administering the regular vaccines (excepts Rabies which must be done by a vet). I may or may not do the vaccines myself but I was pleased that they were open to that and spoke with me honestly about what vaccines were needed at the different intervals. Bottom line, they were not threatened at all which speaks volumes to me about their values. We will be back here with our puppy for sure! Read Less
Kelley W.
30 Jan 2017
REPORT
I use this facility for all my dogs shots but recently had them remove some small tumors and had a great experience.  They are always nice and usually run on time when I make an appointment.  Would re... Read More
I use this facility for all my dogs shots but recently had them remove some small tumors and had a great experience.  They are always nice and usually run on time when I make an appointment.  Would recommend them! Read Less
Susan Campbell Yates
3 Jan 2017
REPORT
What an AWESOME experience. They are organized, friendly, informative, clean, timely and wonderful, wonderful, wonderful with your pet. I can't think of a better place to be for the care of your lov... Read More
What an AWESOME experience. They are organized, friendly, informative, clean, timely and wonderful, wonderful, wonderful with your pet. I can't think of a better place to be for the care of your loved pet. The technician we had was so sweet and so loving. Our doctor was Dr. Ford and he explained everything in detail as to treatment, etc. Very friendly and down-to-earth. The whole experience was a 10+ and I would definitely recommend them!!!! Read Less
Candy McComb
2 Jan 2017
REPORT
Our pets (and our family) have been cared for by Dr. Pirkey and the staff at Sachse Veterinary Hospital for 20 years! There is not a more qualified or more caring group in The Metroplex! All of our ... Read More
Our pets (and our family) have been cared for by Dr. Pirkey and the staff at Sachse Veterinary Hospital for 20 years! There is not a more qualified or more caring group in The Metroplex! All of our dogs have received outstanding, personalized care and the team there has gone above and beyond to treat our dogs through something as simple as an ear infection or something as complex as heart worms or cancer. The competence and compassion they display are second to none. We wouldn't go anywhere else and we recommend them without reservation! Read Less
Lisa Boocks
1 Jan 2017
REPORT
New to Texas found the best Veterinary.Thank You!!
Stoney Hall
30 Dec 2016
REPORT
Don't take your sick pets to this vet if you want them to live, they are incompetent! My dog was misdiagnosed twice in less than two weeks because they ignored us when we explained her symptoms and by... Read More
Don't take your sick pets to this vet if you want them to live, they are incompetent! My dog was misdiagnosed twice in less than two weeks because they ignored us when we explained her symptoms and by the time the doctor finally figured out what was wrong she passed away the next day. She was barely 2 years old and she died from bladder stones thanks to these mediocre veterinarians, we should all consider ourselves lucky that they couldn't pass medical school because we'd be mourning dead relatives rather than pets. Read Less
Don Bennett
24 Dec 2016
REPORT
Hi my name is Connie, I moved to Sachse, Texas in 2001. At that time i had a dog named Waldo. He was crippled in his back legs and was in a wheel chair. I was desperate to find a good veterinary hospi... Read More
Hi my name is Connie, I moved to Sachse, Texas in 2001. At that time i had a dog named Waldo. He was crippled in his back legs and was in a wheel chair. I was desperate to find a good veterinary hospital and a friend recommend Sacshe Vet and what a God sent they were for myself and Waldo. They where so caring and attentive to Waldo it was amazing. When he passed in 2008 they were so great to me and told me it was ok to grieve for him. They helped me get to the point that I could adopt a new dog his name is Trent. Glory is a wonderful groomer and is always so caring and gentle. The vets and the staff or warm and caring animal people no matter what the breed. Sachse Vet to me is a 10 star animal hospital and i would recommend them to anyone without hesitation. Sincerely, Connie Read Less
Jessica Layvon Hernandez
21 Dec 2016
REPORT
I took my potbelly pig (Whitney) here yesterday. Unfortunately I was to late getting there for them to help her but, they tried everything the could which was only a EpiPen at that point. They were al... Read More
I took my potbelly pig (Whitney) here yesterday. Unfortunately I was to late getting there for them to help her but, they tried everything the could which was only a EpiPen at that point. They were all caring and patient with me. I wasn't charged an exam fee or for the EpiPen. I'll definitely be going back there if I do ever decide to get another pig. Read Less
Gilbert T.
18 Sep 2016
REPORT
I will never ever bring my dog back here. I brought my dogs in for grooming here on 09/15/2016. After getting home I notice one of my dogs licking himself. After inspection I noticed he had a spot tha... Read More
I will never ever bring my dog back here. I brought my dogs in for grooming here on 09/15/2016. After getting home I notice one of my dogs licking himself. After inspection I noticed he had a spot that looked like a cut. I was never told that he was injured during grooming. The Vet office was closed so brought a picture up in 9/16/2016 to see what I could put on it. I was told to give him a Benadryl and put neosporin on it and come back Monday is it wasn't better. Well today is Monday and I brought him back to see the doctor. I was then told that if I want to see the doctor that I have to pay for the exam. Forget that! I was then brought a used cone from the hospital area to use on my dog from the Vet Tech. Again, off to Petsmart and I will buy him a new one and will just never use this place again. Happy to show anyone photos who wants to see it. Read Less
Nancy Price
20 Jun 2016
REPORT
They have always taken good care of our dogs. Their new facility is very nice and clean. The doctors are professional and care about the animals.
DeAnna B.
12 Jun 2016
REPORT
Love love love this place! They have taken care of our dogs since we moved here 6 yrs ago. We can always get in in a pinch. Our yorkie, George, loves their groomer and we see her regularly. They are a... Read More
Love love love this place! They have taken care of our dogs since we moved here 6 yrs ago. We can always get in in a pinch. Our yorkie, George, loves their groomer and we see her regularly. They are a great group of vets and wonderful staff. Will not go anywhere else! Read Less
Pamela Fox
29 Apr 2016
REPORT
Excellent in all aspects. This was my 3rd vet but we finally got it right. The caring staff as well as the doctor made the entire experience as easy as it could be. I would definitely refer anyone ... Read More
Excellent in all aspects. This was my 3rd vet but we finally got it right. The caring staff as well as the doctor made the entire experience as easy as it could be. I would definitely refer anyone to this clinic for their pet's care. Read Less
Sherri Fraizer
17 Mar 2016
REPORT
Dr. Pirkey is wonderful my two pups are far from cooperative and he made it a great experience for me. He is kind and understanding to all dog behaviors. I am thankful and blessed to have found him. T... Read More
Dr. Pirkey is wonderful my two pups are far from cooperative and he made it a great experience for me. He is kind and understanding to all dog behaviors. I am thankful and blessed to have found him. Thank you Dr. Pirkey.Read Less
Rebekah Demary
3 Mar 2016
REPORT
Sachse Vet is the best and I personally recommend Dr. Steve Pirkey even though I am sure all the vets are great. We have been with this Vet Hospital going at least 10 yrs. Dr. Pirkey will advise you o... Read More
Sachse Vet is the best and I personally recommend Dr. Steve Pirkey even though I am sure all the vets are great. We have been with this Vet Hospital going at least 10 yrs. Dr. Pirkey will advise you on the best treatments without you feeling pressured. He really cares about his patients and the owners. In my opinion, you won't find a better place to take your fur babies. Read Less
Marcia Harris-Daniel
5 Feb 2016
REPORT
Sachse Veterinary Hospital has been the only doggie doc we have taken Darby. We love this place. The docs and staff are very nice. Making appts with them is easy because it is all online; and they ... Read More
Sachse Veterinary Hospital has been the only doggie doc we have taken Darby. We love this place. The docs and staff are very nice. Making appts with them is easy because it is all online; and they send a confirmation online as well. Dr. Pirkey and staff are the best! Read Less
Tracy C.
3 Feb 2016
REPORT
We are a fan of Sachse Veterinary Hospital. I got a same day appointment after we adopted our shelter cat Luna. The receptionist was nice and checked us in fast. The vet tech loved on our kitty and ma... Read More
We are a fan of Sachse Veterinary Hospital. I got a same day appointment after we adopted our shelter cat Luna. The receptionist was nice and checked us in fast. The vet tech loved on our kitty and made her feel at ease. Dr. Dunn was full of knowledge and insight to the life our cat may have led before she came to us. He explained everything with detail and gave honest recommendations. I didn't feel like they were trying to gauge us out of extra money and were genuinely interested in helping. The office is convenient and close by and there was plenty of parking! Read Less
Melissa Halstead Rhoades
12 Dec 2015
REPORT
The doctors and staff at Sachse Vet take such good care of my fur babies and me. They actually care about each baby, and know their names by sight. I recommend them highly!
Tara C
9 Nov 2015
REPORT
We love Sachse Veterinary. Dr. Perky is fabulous with our babies. The front office staff is always so helpful and the facility is clean and doesn't smell like other vets we've been to. I love how k... Read More
We love Sachse Veterinary. Dr. Perky is fabulous with our babies. The front office staff is always so helpful and the facility is clean and doesn't smell like other vets we've been to. I love how kind they are to us and always explain everything in detail not making us feel rushed. Read Less
Lori Holloway-Witty
22 Oct 2015
REPORT
We have 5 Great Danes. Two of those Danes are alive today because of the excellent care they received. They are friendly, caring, informative, helpful and knowledgable. I can't say enough good things ... Read More
We have 5 Great Danes. Two of those Danes are alive today because of the excellent care they received. They are friendly, caring, informative, helpful and knowledgable. I can't say enough good things about them. No one else is allowed to see my animals but SVH. Side note: vacations are hard to schedule with big dogs. We had them stay with their boarding kennel and were able to take the first family vacation in years. Read Less
Lisa Johnson Alaniz
11 May 2015
REPORT
My rescue dog was taken there by his foster the day before his transport, not sure why!! He got out with another dog and was run over and died from his injuries. Not sure they even tried to save him a... Read More
My rescue dog was taken there by his foster the day before his transport, not sure why!! He got out with another dog and was run over and died from his injuries. Not sure they even tried to save him as they couldn't answer any questions I asked about him. I also wasn't told until I questioned that he missed transport. We are all devastated! Read Less
Terri Fisk Lanoue
30 Apr 2015
REPORT
The folks at Sachse Vet are amazing - particularly Dr. Lay and his assistant Jeannie! We recently sent our mini-schnauzer Ruben to doggie heaven. Dr. Lay and Jeannie made this sad time much more bear... Read More
The folks at Sachse Vet are amazing - particularly Dr. Lay and his assistant Jeannie! We recently sent our mini-schnauzer Ruben to doggie heaven. Dr. Lay and Jeannie made this sad time much more bearable. I cannot say enough good things about them! Thank you, Dr. Lay and Jeannie! I'm so thankful Ruben was under your care! Read Less
Tracy Glass
19 Dec 2014
REPORT
I don't have a pet currently but if I did, I'd absolutely go here. You see, the balcony facing the dog runs...that's me (I signed the lease before the building was built and didn't exactly understand ... Read More
I don't have a pet currently but if I did, I'd absolutely go here. You see, the balcony facing the dog runs...that's me (I signed the lease before the building was built and didn't exactly understand the orientation of where I'd be ). I spend a lot of time watching and listening to the dogs and staff. It's one thing to know how the staff treats your pet in front of you, it's a whole other thing to know how the staff treats your pet when you're not around. The staff is incredible with your fur babies. They walk them, talk to them, play with them and give them lots of loving and scratching when you're not around. I think I've spoken to just about every tech that works here, all fantastic people. Job well done folks! Read Less
L C.
14 Aug 2014
REPORT
Took my dog just to get annual vaccines and was there for 2 hours. Additional test was performed that we did not request and we were charged more than the quoted price. They reluctantly gave a refund ... Read More
Took my dog just to get annual vaccines and was there for 2 hours. Additional test was performed that we did not request and we were charged more than the quoted price. They reluctantly gave a refund for quoted price due to employee error. Was not a good experience overall. Read Less
Fran O.
12 Jun 2014
REPORT
Best vets on the planet! They are concerned with my pets (multiple cats and dogs) and with me and my family. They us by name and pet. When I have a sick pet that needs to be seen and it's Saturday ... Read More
Best vets on the planet! They are concerned with my pets (multiple cats and dogs) and with me and my family. They us by name and pet. When I have a sick pet that needs to be seen and it's Saturday morning, they find a way to see them. Been using them for 5 years now and wish we'd found them sooner. Read Less
Kay Smith
23 Feb 2014
REPORT
Love this place! They are the best and take such good care of our little dachshund, Hershey. When he is boarded there he treated like a king and doesn't want to leave!! His health care needs have alwa... Read More
Love this place! They are the best and take such good care of our little dachshund, Hershey. When he is boarded there he treated like a king and doesn't want to leave!! His health care needs have always been met with excellent care. Dr.Lay is the most caring vet taking all the time you and your pet need. The finest vet ... I would give them 10 stars if I could! Read Less
usshall2
2 Nov 2010
REPORT
I dropped my dogs off about 8:30 and was surprised to get a phone call at 9:10 saying one of my dogs had snapped and scratched the groomer and they would be unable to groom her. Understandable, I apo... Read More
I dropped my dogs off about 8:30 and was surprised to get a phone call at 9:10 saying one of my dogs had snapped and scratched the groomer and they would be unable to groom her. Understandable, I apologized and hoped the scratch wasnt too bad. I was told that they would go ahead and do my other dog and get both their shots and an office visit for the one and they'd phone me when they were all taken care of. Come 5:30 I call them asking about my dogs saying that I knew they closed at 6 and was worried because I had yet to get a phone call to pick them up. After being on hold for a bit, I was told they were on their way back for shots now and to go ahead and come on in. Knowing shots and visit would take longer than the 10 minutes it would take to drive there, I waited half hour before going down. Upon my arrival I waited an additional 30 minutes before they brought my dogs out to me. One of them soaking wet. I was informed that Rio had bit the groomer and Tipsy had bit the tech and proceeded to 'flood the room with urine and feces so that I had to go out back and hose us both off." (this I was informed of no less than 6 times during my following conversation with the office staff. Guilt trip much? You work with pets, get over it.) I apologized for her wetting his pants, but I had to ask myself later when I had calmed down just how long had they forgotten my pets in the cages before my phone call to have her to go THAT much.I inform him I had gotten a phone call NINE hours before saying TIPSY had had the issue and would not be groomed, not Rio. He then says he didnt really know, it was just what he had heard. He then told me that Tipsy (mind you, this dog is a shelter dog and has quite the issues. She's scared of her own shadow, timid as can be. She has been known to snap when scared however) LUNGED at the tech as she 'simply reached to hook a leash to her' and bit her arm. No warning, no growl, no retreat, just LUNGED. This is a fat dog. She couldnt lunge on her best days. So then I find out that they had forgotten about my dogs, the groomers failed to put paperwork in the right slot or some such excuse and they weren't aware of anything needed doing until I had called now an Hour and a Half ago. My question at this point is....after I had called, had they gone to these two dogs left in cages for 8-9 hours at this point, dragged her out? and if so, of course she'd get defensive. I am in no way excusing her, but really, locked up all day + terrified + rushing to cover a screw up does NOT equal a well behaved dog. I THEN find out that after 11 hours of them having my pets, that one of them STILL doesnt' have his shots, and that he'd be happy to take him back for his rabies and such. To which I have to tell him, he doesn't need rabies. ~.~ So he goes to dig out the paperwork. I tell them not to bother, I'll get it done elsewhere.To top it all off, after I paid my bill I was told that Tipsy has tested positive for both worm tests. I take a deep breath, ask for paperwork on how to fix it and leave. After I get home, I notice on the paperwork Heartworm-Ehrlichia-LymeFecal Parasite TestNEGATIVESooooo.....who's dog did they test? and which result is wrong? The verbal or the written?Needless to say, I dont trust either result so that was wasted money and I will get it redone as soon as I can find another Vet. I am in NO WAY saying my dogs did no wrong, she's never EVER bitten anyone, even going to that vet in the past. Which again makes me ask what happened while she was there? As it is, she's hidden behind the couch since she got home and refuses to come out.I haven't been there in a year and the staff they have now I have not seen before. Quite sad really, 10 years of the same vet I hate to change now, but the entire thing is completely unacceptable. Read Less
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