On June 7th, 2018 at 8am I walked in with my sick dog. She had been sick for almost a week and I wasn't able to take her to her normal vet. I had never been to VCA but they were open early and was able to see my dog. Unfortunately, my dog needed surgery immediately that I just couldn't afford and VCA had to do the euthanasing which I could only barely afford. All the staff were friendly and supportive caring and compassionate. From my one and only visit to VCA I have nothing negative to say about them. As the lady said to me as I was leaving "I wish we could have met on better terms" Read Less

Love going there!!!! For what we need to go there for anyways... Lol. 1 min from the house. Dr.s love my dogs. In and out. Love the Pet Care Club. HIGHLY suggest getting that. You would end up spending way more each year especially for dental cleanings and stuff. So when you breakdown what you pay each month vs blood work shots visits this that etc. Your spending less each month/yearly then compared to when they break it out issue by issue. Read Less

I went in for a very quick visit less than 5 minutes. Just to see if the dog I found in our yard was microchipped. The lady was really nice especially as far as that officers Go. I mean she didn't really want to offer me any extra help which was fine. But overall I would say my visit was good specially since they did not suppose 100% that they were going to make money off of me. And then when my one-year-old got down because I couldn't have her next to the dirty puppy we had the front office lady was very happy to not yell at me about my one-year-old trying to run into their office and such. So it was a good experience Read Less

Dr. Lane is just the best. We drive from over an hour just to see him. Regardless of the pricing he's worth it. He really and truly cares about your fur family and will do whatever he can to help them. The rest of the staff here has been very good as well and we will continue to drive 50 miles one way just to see Dr Lane and the rest of the staff. Read Less

Perhaps I called at a bad time but the receptionist I dealt with was not very friendly and said I had used my two free visits when in fact I had only used one but she said my ex husbands dog was on the account as well and wouldn't remove him. I explained that it was not my dog that in fact it was his and so that should be his visit not mine but she kept saying well it's under your phone number. I found it pointless to argue so I just hung up and called another vet who is also cheaper on the office visit. If she had taken the time to ask someone higher up if there was any way to take my ex off the account that would have been appreciated as it was not even my dog,but she failed to even try. The vet himself is very kind and was good with my cat however. Read Less

Dr. Wallace saved my Mikey. He had a terrible condition that made it unable for him to urinate€I thought we were going to lose him. We were sent to an ER because it was after hours but they treated him first thing in the morning and gave me hourly updates. He was cured and put on prescription food. All of this happened a little over a year ago and since then this is the only vet we go to. Such a kind staff and knowledgeable doctors. Read Less

We went in on Friday (12-9-16) to take our baby girl brownie ( English bulldog) because she was not breathing well due to her eating way too fast and as soon as we walked in the lady up front took quick action and called the techs, they took brownie right away and put her on oxygen. We were so scared but they reassured us that they would take good care of her, and they definitely did! I couldn't thank them enough for their quick action. I also received a follow up call asking how brownie was doing. She's back to her wild self! Thank you again!! We will definitely be going back when needed. Read Less

I came in to pick up a medication refill for an expensive medication for two of my dogs. I used care credit as I have at least 10 times before at this facility. I told the receptionist to choose the highest month option for the care credit option. She doesn't even respond and just charges my care credit card and picks the 6-month option. Every single time I have visited this facility before, I was offered the 12-month or 18-month options. When I asked the receptionist why I hadn't been offered those, she very rudely said that the 6-month was my only option and that she had worked there over a year and was told she could only ever offer a 6-month payment option no matter what amount the transaction was. I asked if this was new and she proceeded to rudely say no and the same things she said before. I explained again that just the last time I'd come two months prior, I was offered the 18-month option. She did not seem to care. I asked if I could speak to someone else and she said very rudely that the office manager wasn't there and she could leave a message for that person to call me. But what's the point? She's already charged my care credit card. Will not be going back. VCA Metroplex in Irving is so much better! Read Less

The staff were very friendly and they answered all of the questions i had about my dogs care. My dog was very happy and they took great care of her on her first visit. Wonderful place. I will definitely take my dog there for her care. Thank you to everyone today for making my dog stress free. Read Less

My husband & I adopted our sweet little Bagheera recently! We took her to get a check up & the staff was extremely friendly! We were taken care of very quickly! The doctor took the time to answer any questions we had! Definitely made the right choice in choosing VCA Saginaw to be our sweet Bagheera's vet office! Read Less

My dog Bo, escaped from his collar and cone. Ran across Main Street to the railroad tracks. The staff dropped everything and ran after Bo through the mud and weeds. Thanks for capturing my scared dog and taking him back in to check him out. Great staff thanks for the excellent care. Read Less

This clinic literally saved my dogs life. Everyone was very friendly and attentive to our needs. I only gave 4 stars because the prices for services are very steep. It is not an affordable place for the average person like myself. Emergencies only! Read Less

We have used VCA Saginaw Vets for over 10 years. Our dachshund has been seen there since he was a puppy. We have always used them to board, sometimes for over 10 days at a time. Recently he had extensive dental surgery there. We figured he would come out not feeling well. Nope, he came out with his tail wagging & smiling! They did a great job on his teeth & his overall health! They are a blessing to have in this community. Debra Ashworth & John Ashworth Read Less

They did a good job when our Dalmatian got injured by a car. On the other hand, I brought in two senior, fragile cats who were having trouble breathing. I was horrified when a fat assistant, lazily grabbed one cat with one arm under her front legs and hauled her away as if she were a piece of trash. They keep the cat overnight and called me the next day to come and pick her up because she was doing so well. When I got there I found out she had died and no one bothered to notice. They were consistently higher price than other vets. I now drive an hour to take ur ten cats, two dogs and three horses to Argyle Veterinary. Argyle is better, cheaper, available 24/7 and updates me if an animal has to stay overnight. Read Less