Angel Of Mercy Animal Critical Care

We brought in a puppy that we had just found and everyone was so helpful, especially Faith. She gave us all of the instructions we needed and pulled off all of the ticks that were on this poor guy. And everyone wanted to see Chicken Nugget (the dog’s name) get better. Read Less

I've been to angel of mercy with several of my pets. From the extremely professional receptionist to the doctors (Dr. Babbitt and Dr. Mikula). I was always made to feel that my pets health and well being was their first priority. Thank you all at angel of mercy for always being professional and thank you for your endless compassion! Read Less

I took in my German Shepherd/ Great Pyrenees and since we walked in they were so kind and compassionate. He stayed overnight and I have been calling every few hours and every time I am I treated with respect and given very detailed updates. I strongly recommend this location. The entire staff genuinely cares about the wellbeing of your pet. Read Less

I had a fever outbreak with 3 of my cats and decided to take them in. The staff was very friendly, professional and fast. Since I just had 1 carrier they took care of one cat and once she got treated I took my other 2 cats. From beginning to end for all 3 cats it took only 2 hours. They even offered me a discount for the 2 other cats ("group rebate") I call it. This made it very affordable for me. I went to quite a few other vets and the service was horrible, expensive and I was sitting for 3 to 4 hours before I got seen. Thank you for caring about our loved pets and for not putting money first. By the way, about a year I took a baby cat in who was close of dying and they treated him as well and that time I did not have a lot of money so they treated him for half off. I will be forever thankful. This location is consistent with their excellent pets first philosophy service. I will use them as my primary vet. Also: I compared prices with quite a few vets: the prices are very competitive. Read Less

Fantastic and attentive care! My cat somehow ended up with a large open wound on his right side (likely a burn or getting clipped by some type of engine blade/belt). I was seen within 15 minutes of arriving. After initial examination, I was given 2 quotes depending on the type of care that would be needed after further examination, and they ended up going with the far less costly option based on what was needed. I had 2 follow up appointments to monitor the wounds progress, and I was only only charged a minimal re-bandaging fee on the 1st follow up and was charged nothing on the 2nd follow up. They took great care of my cat, and I never felt like I was being sold or charged anything unnecessary. Dr. Ridder and the reset of the staff were great! Read Less

I took my dachshund in because he appeared to have something stuck in his throat. Two technicians came out right away to ensure he wasn't in any danger. We went into a room were he took a bone out of his mouth. I spent a total of 3 minutes in there. I am very grateful for their help and friendliness. Read Less

This past Monday we brought our baby boy Cosmo in. We knew he was in bad shape. He had heart worms and had been given medication but was just getting worse. We knew it was not good. I called and the receptionist was so compassionate when I was talking to her on the phone. Once we arrived she got us in right away. The staff came in right away and so did the Doctor. They were all so wonderful. We had been told by the previous vet that there was a chance we could save him. So we were doing everything they told us. My husband and I had hope but yet we thought he was suffering. The Doctor confirmed what we thought. She let us know that he was suffering and that his body was shutting down and he was not going to recover from this. We did what we had to for him. I am happy Cosmo is no longer suffering. I know when we brought him in you guys saw him in really bad shape. I wanted to share his picture with you before this horrible disease got a hold of him. He was full of life. He was the such a good dog. We miss him so much. I just want to say thank you. All of you were so kind and compassionate and we greatly appreciated it. Read Less

I'm thankful this emergency care vet exists! They saved one of my babies from dying, words can't even begin to express my appreciation. I'm glad to know that they are open and available to help in such awful circumstances.Read Less

I have a story to tell and it goes like this, on 09 April  Sunday our dog had become very sick and due that the Angel of Mercy was near we knew it was our best choice to help our sick dog, upon check in we were told there was a 3 to 4 hrs wait time Me and the Wife agreed to the wait..... Once checked in we were somehow put to the top of the list with in minutes the Nurse was working on our dog trying her best to save him, within the hour he passed but just wanted to say we do genuinely love the care you not only gave our dog but us as a Family,  In life you may have many dogs but the Bond between Man and Lab are untouchable.....Thank you Read Less

On several occasions and for several pets I was give respect and the finest care. The staff is exceptional and they know your pain, let alone the distress your loved pet may be going through. It has been years and you may now have to wait for the best now but they care for everyone and all walks! TY!! Read Less

On 3-25-17 I took Chloé a (shih tzu) in for diahrea and bloody stool. She was lethargic and in bad shape. I want to thank the Doctors and All the staff for the care they gave Chloé. Chloé is doing much much better now. She got a short haircut because of matted hair and looks a little funny right now, but she is doing fine. Thanks a Bunch! Read Less

I've brought my cat here twice and each time the staff were very understanding and accommodating (she is an aggressive cat). I was more than pleased with the level of explanation and involvement we received from Dr. Babitt, especially since on one of our visits there were two other, more critical emergencies in house. He and the staff still made time to assess and explain our cat's illness. I would definitely recommend this pet emergency clinic. Read Less

This information entails our devastating experience that my dog, my parents and I had at Mercy. Currently, I am in Los Angeles for work. About a month ago my parents noticed that Zara (3 year-old German Shepherd) was experiencing discomfort and pain. She became very weak and could barely walk. Her hind legs tremble; tail is always between her legs; she cries and moans and does not eat nor drink much. Right away we knew something wasn't right. It is uncommon for Zara not to be energized and chasing butterflies. We were referred to Town & Country by MERCY ANIMAL CRITICAL CARE. The vet from Mercy said Zara's pain was in relation to her female cycle. Our bill at Mercy came out to $400. Mercy then referred us to Town & Country. We took her to Town & Country off of 1604. We saw this location had good reviews. However, we did not receive the 4 1/2 Yelp star experience that we were hoping for. This vet totally misdiagnosed Zara. They then said her pain was due to constipation. We could tell the vet was uncertain with her diagnose nor seemed to have taken her symptoms seriously. We were puzzled and disappointed. A tremendous let down after the reviews gave us hope. Our bill at this vet came out to $400 as well. A HUGE misdiagnoses from both Mercy and Town & Country. Just this morning we took Zara to get an MRI that another vet urgently referred us to because constipation nor her cycle had no relation to her pain. Turns out she has lost complete vision in one eye and has a spinal disease which was caused by an infection. This infection can either be 50/50 or fatal. Had we caught it sooner, we could prevented this heartache. Today, we have spent a total of $2,000 for inaccurate, inefficient and appalling results. Now, we're at a point where there's no hope for her...we have to put her down. Every minute is precious when it comes to saving our pets. If we don't catch the issue in a timely matter...we can lose them. It is devastating knowing we wasted so much time and energy taking her to first Mercy followed by YOUR referral to Town & Country when we should have taken her else where in the first place. My heart will forever have a very deep and unfixable hole. Read Less

This review entails our devastating experience that my dog, my parents and I had at Mercy. Currently, I am in Los Angeles for work. About a month ago my parents noticed that Zara (3 year-old German Shepherd) was experiencing discomfort and pain. She became very weak and could barely walk. Her hind legs tremble; tail is always between her legs; she cries and moans and does not eat nor drink much. Right away we knew something wasn't right. It is uncommon for Zara not to be energized and chasing butterflies. We were referred to Town & Country by MERCY ANIMAL CRITICAL CARE. The vet from Mercy said Zara's pain was in relation to her female cycle. Our bill at Mercy came out to $400. Mercy then referred us to Town & Country. We took her to Town & Country off of 1604. We saw this location had good reviews. However, we did not receive the 4 1/2 Yelp star experience that we were hoping for. This vet totally misdiagnosed Zara. They then said her pain was due to constipation. We could tell the vet was uncertain with her diagnose nor seemed to have taken her symptoms seriously. We were puzzled and disappointed. A tremendous let down after the reviews gave us hope. Our bill at this vet came out to $400 as well.A HUGE misdiagnosis from both Mercy and Town & Country. Just this morning we took Zara to get an MRI that another vet urgently referred us to because constipation nor her cycle had no relation to her pain. Turns out she has lost complete vision in one eye and has a spinal disease which was caused by an infection. This infection can either be 50/50 or fatal. Had we caught it sooner, we could prevented this heartache. Today, we have spent a total of $2,000 for inaccurate, inefficient and appalling results. Now, we're at a point where there's no hope for her...we have to put her down. Every minute is precious when it comes to saving our pets. If we don't catch the issue in a timely matter...we can lose them. It is devastating knowing we wasted so much time and energy taking her to first Mercy followed by YOUR referral to Town & Country when we should have taken her else where in the first place. My heart will forever have a very deep and unfixable hole. Read Less

We had to bring our pup in after surgery so she could be monitored overnight.  From the very first person (Nina) we contacted to Dr. Ridder to every tech we interacted with was knowledgeable, compassionate, patient and genuinely cared about our girl's recovery.  I was a nervous wreck and they really put my mind at ease.  The estimate of services was very fair and they took excellent care of our baby girl.  Thank you to the entire staff!  We are so grateful to have had you available when we needed you. Read Less

I have a lot of animals and am always in and out of here. They have always treated me and my animals with love and compassion and the prices aren't too bad. I always come here for all my emergency pet needs.Read Less

The staff and doctors were very supportive in assisting with the passing of a member of our family, Bear our loving Shar-pei. They surpassed our expectations with their understanding Thank you all for being our angel. Read Less

We knew that our 17 year old cat, Chloe, was near the end, and I cried all the way to the vet's office.  They were wonderful!  We were put in a room where the tech took his vitals.  She returned with a towel and two hot water bottles because "his temperature is low and I don't want him to be cold."  Dr. Babbit came in and talked to us about options.  He was very caring, knowledgable, and had a sense of humor (used at the right times to keep me centered).  They brought a detailed list of things we could do for Chloe. We chose a blood test - which showed that his kidneys were failing.  When we decided Chloe should no longer have to bear his pains, they took him into another room, added a port, and gave him a sedative.  Dr. Babbit returned, and asked if we were ready.  He then gave Chloe two shots and he died very peacefully.  It was so emotional for us because he had been with us for 16+ years.  They wrapped Chloe in a towel and placed him in a bag.  We took him home and buried him in our backyard.       I was so worried about this entire visit because we had never been to Angel of Mercy - it was a Saturday, so our regular vet was closed.  We could not have asked for any vet group who was more caring, concerned, and ready to do whatever we wanted for Chloe.  I highly recommend this place - for critical care, and regular vet care, too.  It is over an hour from our home, so we cannot take our pets there regularly.  A sweet send-off for a sweet, loving cat!Sherry S. Willome Read Less

Some time has passed since our visit but I still wanted to do a review incase anyone is looking for a reliable emergency vet clinic. Luckily we have only had to make an emergency visit once but thankfully our experience was good. We came in on thanksgiving morning after I noticed my dog not wanting to open one of her eyes and being that an eye can be pretty sensitive and prone to infection if left untreated I wanted her to be seen as soon as possible. We got checked in pretty quickly being that we were on the only ones there since it was the morning of a holiday and the doctor that treated her was very nice and patient. My dog (like most) hates going to the vet so she was very squeamish but he was sympathetic to that while we were there. They were able to put a dye in her eye and determine it had been scratched. He prescribed pain meds and eye medication to take home and within a few days she was good to go thank goodness! The bill was pretty reasonable considering all that was done and the meds that were given. So thankful they were there to help Read Less

I've been here multiple times with different pets. The service was always good but with a long wait. However this past time there was an emergency so I was referred to a hospital on Broadway and 410. We went two evenings one after the other. At angel of Mercy I spent almost $600. At the Broadway and 410 location. I spent barely $200 for the same procedure!! That office is amazing and much more affordable I recommend it to everybody now. So if by chance you've happened to have a bad experience at Angel of Mercy you should try the hospital on Broadway and 410. Read Less

Today we have brought our 3rd animal for help because it's Sunday and our regular vet is closed. Just like any ER it can take a while because cases come in all the time. But the experience here is always a good one. The vet is thorough and the prices are fair. For us it's kind of far away, we drive past another place to get here because the treatment here is better. We are thankful for what they do. Read Less

This place does Not treat all animals. As close as we are to being outside the city limits you would think a business would be a little more well rounded. Total Fail! i was leaving my sister's off talley, i see a chicken being attacked on the side of the road. I thought I would do the humane thing save the chicken from the dogs. I had a box in the car from books i purchased for the up coming semester, I carefully placed the chicken in the box. Arriving at the hospital I was told a chicken was an "exotic animal" lmao umm not in san antonio, obviously no one studied the demographics. well they do not treat "exotic animals" so i was turned away. the receptionist said let me check with the doctor to be sure. She came back and stated I would need to sign a release and pay 50 dollars to euthanize the chicken. How would a release be legal for an animal that is not mine, 2nd on a student budget 50 dollars to euthanize is a lot of money. I guess next time I'll be like the rest of the world and look the other way or do better research on reputable businesses. Read Less

Today we had to take my Bichon Frise- Adonis (who hates everyone) to Angel of Mercy Critical Care due to an unknown pain he was experiencing in his chest/front leg area.  There was no wait, and we were put into a room right away.  The vet's assistant was very sweet, helpful, and cautious with Adonis while getting his weight and temperature.  Dr. Babbitt came in soon after the assistants briefing to meet Adonis and talked a little about the demeanor of Bichon's and got on the floor (literally) to meet Adonis and show he wasn't a threat.  Adonis took to Dr.Babbitt like i've never experienced before! We talked about what we thought could be happening and Dr.Babbitt took Adonis to the back and returned relatively quickly with recommendations and reasoning to support his recommendations.  Although I wasn't anticipating on spending $450 today, I felt comfortable with the recommendations that Dr.Babbitt provided and the estimate that was provided prior to administering care.  There were no surprise fees, or anything outside of the description of services administered.  Dr. Babbitt walked us through the x-rays, and even talked to us about potential suggestions about my Bichon's high strung behavior/anxiety.  I hope that I don't have to take Adonis back for any emergency care, BUT if I have to- I'll head over to Angel of Mercy without hesitation feeling confident about the recommendations and care they will administer.  Thank you Dr. Babbitt! Read Less

On Sunday, June 5th, 2016, we had to take our sweet old boy cat Monster to Angel of Mercy. He started exhibiting some strange behavior with his legs and was really not himself. Although it was busy, and we had to wait a while, we were treated very well, and all the staff handled him with care and sensitivity. Dr. Babbitt took a lot of time with Monster and us, and we got very clear instructions on what to do for him while we waited to take him to his regular vet and possibly get a referral to see a specialist. He thought Monster had experienced a mini-stroke. The next day, Monday, we learned that we'd have to wait to see our regular vet until Tuesday. Monster was given the meds prescribed by Dr Babbitt, but he began to very rapidly deteriorate over the afternoon. We knew the time had come, as he refused food and had to be force-fed eye droppers of water. We brought him back to Angel of Mercy, and with utter kindness and care Dr. Ridder escorted Monster over the Rainbow Bridge. Had I not been so consumed in my grief I would have been in awe at her compassion for him. You'd think she knew Monster his whole life. I am very sorry to hear of other's negative experiences. Ours, although heartbreaking for us, was as positive as it could possibly be. ALL of the staff were wonderful. Thank you. Angie Read Less

The people here are very compassionate and professional. I have had to use their services twice for difficult, end of life decisions for two of our dogs. The staff were so helpful and kind. I recommend their services highly. Read Less

I arrived here at 10am and I waited for almost 3 hours before my dog even got seen... He was passing blood in his unrine and all I wanted was an ultrasound and some clarity on what was wrong with my baby instead I waited for 3 hours to be seen then for them not even to read the results of the ultra sound. This place was horrible with wait time If it's an true Emergancy don't come here Read Less

I've been here once before very late at night for my cat. They took a very long time but customer service was decent. Today I called because my 9 week old dachshund got ahold of roach bait and ate quite a bit of it along with all the plastic. It was during the day and my vet was closed for lunch so they weren't returning for a while. I decided to call here because that was the vet's recommended emergency service and I felt comfortable enough to be a returning customer. When I called a lady answered the phone (I don't remember her name but I feel it was Mary) and I explained to her what happened. I immediately get a rude response and a raised voice saying "That's poison you need to make her throw up!!". While I've had to do this to bigger pets in the past, I wasn't too comfortable with the idea considering my puppy is only three pounds and swallowed plastic which I would imagine would hurt very bad coming up. She told me to give her at least 1 tablespoon of peroxide which to me sounded like a lot for a three pound puppy. I continued to explain I'm not comfortable with handling the situation on my own thus leading me to call Angel of Mercy. I asked if I could just bring her in and she rudely (again) replied that their facility did not open until 6pm and said I needed to go elsewhere. All of her responses were extremely rude and felt very much intended for me to feel stupid as if I'm supposed to know they don't open until 6 yet answer the phone; or put emphasis on "that's poison" which is obvious but she still had to make it seem as if I don't know what roach bait is. After a huge waste of time on the phone with a rude receptionist that didn't seem concerned for my baby's well being but rather make sure she makes me feel smaller than her, I found the lovely 24 hour Pet Emergency Center on Broadway and 281. They were very accommodating and DID NOT make my puppy throw up due to the fact she swallowed plastic (a given). Yet instead sent her home on a high fiber diet to pass the plastic and made it clear the bait she swallowed was not harmful to her at all. So sadly, I will not be giving my money or time to Angel of Mercy anymore. Especially if they don't open until 6pm! Read Less

Based on our experience I would not take my pet here regardless of the emergency.  Our insulin bottle was dropped and broke and our diabetic dog is extremely sensitive to missing a dose.  When she does she becomes very ill.  We took the box with the prescription on it to the clinic on 1 Feb 16 at 7pm and was refused care.  We asked for just one dose of the vetsulin to take her to the morning and they refused.  The girl at the front desk wouldn't even get the on call vet and when my pleaded with her, the response was, "Geez, its just a dog."  We begged them for just one dose and she refused to treat our dog.  The result was a very sick dog for 13 hours until our vet opened.  We've already filed a report with the State. Read Less

I read some of the reviews on here and have concluded that the people who post the most are the ones that are unhappy. I have been to Angel of Mercy several times. I always see Dr Ridder. She is compassionate and takes the time to explain things. The staff have always been friendly to me. The costs are higher because its NOT a regular vet clinic. All emergency rooms charge more (for many reasons). I am confident that they can handle any emergency. Read Less

Wish I could give them less than one star. Took my Doberman there because she split the web of her paw and was bleeding through our bandaging pretty bad. Dr Coker wanted to "sedate this pup" ASAP and do stitches and charge us $800. Yes $800. I told him to politely get lost and he got all upset and charged us almost $100 for re-bandaging the dog. We took her to NW Animal hospital nearby the next morning and they said sedating and stitches would've been TOTALLY unnecessary. I guess "Doc" Coker was wrong or in a hurry to make money and sedate and stitch up my dog. Either way unacceptable. Trust your instincts over the recommendations of doctor "quacker" any day! STAY AWAY! Read Less

My family and I would like to thank the people of Angel of Mercy, we brought in our cat who had been missing for a week, when our cat returned he was badly injured. It appeared that a Fox or a Bobcat got a hold of him an injured his back side. There was not much we could do but to put him down, as we cried and doubted our decision the staff was very passionate to our feelings and assured us that we were making the right decision. We had him cremated and we were given his urn when he came back. To our surprise, a few day's later we received a letter from Angel of Mercy with a condolence card signed by all the staff and also they gave us our cat's (Duncan) paw prints. We are so grateful for their compassion for our loss and taking the time to send us the card was overwhelming to our hearts. Thank you Angel Of Mercy Staff for being you. With Deep Regard, The Martell Family (Duncan's Parents) Read Less

Such a wonderful animal care clinic. I've taken my dogs here several times, yes it's pricey, that's what emergency care is no matter where you go but they care and are thorough...sadly I lost my dog of 11 years but after taking him to Becker and Bansfield and getting completely blown off, Angel of Mercy was honest and took care of him. I also was mailed a post mortem paw print that I will be forever thankful for. Read Less

Over Mother's Day weekend, one of my family's dogs got into it with a porcupine. I'm catching up on my reviews here on Yelp and I contemplated whether or not to review Angel of Mercy. They were recommended to us from a vet friend in the area because of their location. It was indeed easy to get to from where we were.However, I found the staff that was there to be unaccommodating. It took a long time for us to finally be seen by a vet. And from the looks of it, we were the only ones waiting. Once we got in to see the vet and were finally presented with an estimate of what it would cost, he became defensive when we questioned some of the procedures he called for. Primarily they were things that I have seen in the past be put in the "optional" column when it comes to prior visits to the vet. We were definitely concerned for our pup's welfare, but at the same time I have the right to know why a vet wants to perform one thing or another for a particular price. Anyhow, not sure of the doctor's name but I just found his "bedside" manner to be lacking. Between that, the long wait to be seen by the vet in the first place and the amount of time it took for her to finally be treated I found the whole experience to be aggravating. Except for the fact that it gave my dad and one of my sisters four hours hanging out in town together. I always like spending time with them so I guess there was some redeeming qualities about this adventure. Read Less

On 5/18 at roughly 7pm we took our pug into the clinic due to a suspected eye infection. We were seen by Dr. Mikula. at Angel of Mercy Emergency Vet Clinic. He walked into the room, turned off the lights, looked into my pug's eyes with an ophthalmoscope for roughly 15 seconds, frantically turned on the lights and urged us to see a specialist first thing in the morning because he highly suspected that it was CANCER! He was extremely dramatic about this presentation and made in known that it was an EXTREMELY SERIOUS ISSUE THAT NEEDED ATTENTION ASAP! He left the room, sent his vet tech back in the room 20 minutes later with a referral to a specialist and eye drops. He NEVER came back into the exam room. You could imagine how distraught I was after hearing this information, especially because of the fact that Dr. Mikula played a huge dramatic show and was suspecting that it was "corneal melanoma". He failed to assess my pug in any way, shape, or form. His assessment meant shining the light into his eyes and calling it cancer. Who does this? As an RN, I am completely appalled at the innapropriate and unbelievable bedside manners that this vet had. Thirty minutes later we had a bill for $92.05. First thing this morning we made an appointment with the veterinarian specialist and took our pug in. Turns out that my pug had a common case of hyper-pigmentation and dry eyes that occurs in about 70% of pugs. The specialist was in disbelief at the comments that Dr. Mikula made in addition to the "chart notes" that he gave us and told us to give to the specialist. In addition, the specialist told us to NOT use the eye drops that Dr. Mikula prescribed the night before as they would do no good.There is no way that such a human being can be practicing as an emergency vet. The first time we went to Angel of Mercy we were seen by Dr. Ridder who was excellent. I guess we thought we would have had the same experience, but boy were we wrong. Read Less

This is a difficult review to write. I considered not writing it at all, but I want to recognize what a great job these people did for me.Our 16-year-old dog had been in decline for quite a while, and we knew the time was coming when we would have to say good-bye to her. Unfortunately, it was a Sunday morning when we realized we couldn't wait any longer. I called our usual vet clinic, and the voice mail suggested Angel of Mercy Animal Critical Care for emergency care 24/7. I called Angel of Mercy to ask whether they perform euthanasia. The receptionist comfirmed that they do, so in we went.Everyone at this clinic was extraordinarily nice and supportive. I was a blubbering mess, but the receptionist, technician and doctor were all very kind and understanding. The procedure went well, and my little dog slipped away quickly and without any pain. They said I could stay with her afterward for as long as I wanted.This was one of the most painful things I have ever had to do, but I'm so incredibly grateful to the people at Angel of Mercy for making it as pleasant a process as possible.They also offer a military discount on all services. Read Less

I cannot highly recommend Angel of Mercy animal critical care enough.  We have brought two of our dogs here, both being very ill, and the treatment that they received was nothing less than outstanding.  Having experienced another big named emergency vets in town, without a doubt i will always bring my animals to angel of mercy!!! Thank you very much for making our babies themselves again, but hopefully we wont see you again anytime soon :) Read Less

Brought my dog in at 4 in the morning due to very bad cough. I found Dr Ridder and staff to be very friendly and asked many question also faxed over her notes to my vet without me having to ask. Since I moved and used to go to Becker Animal clinic I was surprised to be in and out after an hour. I will continue to go here. I have been to many vet clinics over the years and find the process reasonable for emergency care Read Less