Bluepearl Pet Hospital Stone Oak

Horrible customer service. When people go to an emergency room of any kind, sensitivity should be shown. One of the receptionists got sarcastic with me and rolled her eyes (in front of other customers and the other receptionist). It was extremely condescending and I was taken aback. I left the ER immediately out of embarrassment, against my better judgment. I wouldn’t have brought my dog there if it wasn’t truly serious. Please understand that people know their pets - they know what is normal, what is abnormal, and what constitutes as an emergency. Please do better. Read Less

This is the second time I've experienced this at this location. If you have an actual pet emergency, DO NOT come here! Doesn't matter if you're the only one in the waiting room, they will take hours to see you!!!! I cannot believe how long the waits are for an emergency hospital! Read Less

The receptionist, vet tech, and veterinarian (Dr. Lewis) were all very courteous and showed concern for my dog, Dally. Dr. Lewis answered all my questions and didn't sugar coat anything, which I appreciate. The reason I give them 4 stars instead of 5 is due to the prices. My normal vet told me to expect a CT scan (with associated anesthesia, bloodwork, etc.) to be about $1,000, so I was in shock to get a LOW estimate of almost $2,800. I love my dog, but that's more than a couple of house payments. Just seems like they could offer services like that for less and still make a profit. Read Less

I've used this facility a few times for after hours and weekend care for my dogs. They have a nice facility and are open 24 hours. They tend to have specialist-level vets as opposed to other facilities that practice "general medicine". I actually just went there the other night because I was not satisfied with the treatment we received at another place we waited 4 hours to get into. I showed up and within 30 minutes at BluePearl (used to be called "VREC") our dog was seen. I feel like this is my "go-to" emergency vet from now on. It is a little more expensive that other emergency vet hospitals, but I think it's worth it as long as they keep the quality up without having long waiting times. Read Less

I called with some questions and Brittany was outstanding. She made me feel like the staff was top notch in their field. If we end up needing a specialist we will be visiting Blue Pearl. Thank you Brittany for your patience and time. Read Less

this place is A-1 in my book! Everyone was friendly understanding and helpful. My buddy Jackson suffered a very serious injury to his hip, broken in several places. the surgeon, Dr Hennig, did a excellent job fixing Jackson Up! He will walk again! the entire staff are caring , compassionate and helpful. I very highly recommend this place to any and all! 5 stars + !! Read Less

We had a real positive experience with this veterinarian. Our dog needed surgery on her lungs and didn’t have much longer to live. Dr. Israel performed the surgery and our dog is back to her old self. They were up front with the cost and even kept the actual price to the lower side of the estimate. Everyone was very friendly and easy to work with. Thank you! Read Less

Incredibly rude! Particularly Letty and the other receptionist at the front desk. It was our first time here and the visit started off well until I began to ask detailed questions. They will not let you in back with your pet because "there are other patients receiving critical treatment". Then, one of the receptionist continually asked me if I was going to have my pet induced. Her tone and actions came across as desperate and don't get me wrong I understood the importance of that treatment but again this was my initial visit and I had questions that weren't being answered. I then spoke with a tech manager and she was over all wonderful and very knowledgeable. When our visit was over I accidentally called their office instead of calling the APCC line and Letty asked if I was going to bring my dog back into their office. When I said no Letty immediately hung up on me. Excuse me, but perhaps customer service should be taken a little more seriously. Read Less

I came here and saw Dr. Wiley since my dog likely has a liver tumor/cancer. She was so sweet to us and gave us two options - supplements or surgery. She said she'd work with us any way we chose and took as long as we needed to explain the situation, options, and what would happen in each case. I felt so comfortable with how knowledgeable and kind she is. On a side note, our appointment was at 1pm, we went into a room to answer some questions with a technician, then a technician came back about 1:15pm to review the information and take our dog back to be examined. About 1:45pm, Dr. Wiley came into the room and spoke with us about 20 minutes. Waited another 10 minutes for payment, then Dr. Wiley came back with the information and quotes for another 10 minutes. We ended up leaving the office around 2:30pm. Don't expect this to be a quick visit or that you will be seen quickly. Patience is key and I'd like to give you a head's up so you don't pull out your hair!I'll do another update after we make our decisions! Read Less

I have been reading some of the earlier reviews on this place and I am in shock! I have never once been treated the way people are saying. It has me wondering if they are now under new management or something. This was a costly experience for us but it was worth every cent! Our pup fracture his neck and they took the best care of him (and me). They were very upfront about the cost. He stayed in the hospital for 3 weeks and they wouldn't release him until I felt comfortable with being able to care for him.The first night was rough. All peanut did was cry. I must have called them 5 times that one night. They were so kind and walked me through everything to get Peanut calmed down. He had the best care possible during his recovery from surgery. I can't say enough about Celeste and their rehab program. I know for a fact that my dog didn't get from having no use of his 4 Legs to being able to walk again on his own. This was due to their support, caring and dedication to Peanut's healing. Sometimes I couldn't tell if it was my dog or theirs because they cared so much for him. The front desk with the exception of one girl was amazing!! They always had a smile on their face and ended up knowing me by first name. After all they've seen me everyday for 3 months. They never pressured us for money they were always understanding if we forgot payment. They trusted we would bring it next time. It doesn't get any better than Dr. Kessler. She would sit with me daily at Peanut's kennel and we would talk. In the early days after his operation she would talk and make me feel better while I sobbed. It was hard seeing my baby so out of it. But I knew with her and her support staff he was in good hands I could write about how great this place is forever. And I honestly only ran across one unpleasant person everyone else was amazing! Maybe that one person was just having a bad day that day. Read Less

Usually my experiences with South Texas Veterinary Specialists have been good, but it was not yesterday. My dog has epilepsy and has ongoing issues from a pancreatitis issue he had a few years ago. Once every few months he gets an episode of diarrhea and vomiting. He takes Metronozidol and Cerenia when this happens, and it usually clears up within a few hours. If he doesn't get the medication right away he gets dehydrated which is dangerous due to his epilepsy and prior pancreatitis. If his primary care provider is closed, I usually call South Texas Veterinary Specialists to get the medication. Yesterday, I called to get the medication filled because my dog had an episode of vomiting and diarrhea. I was out of the cerenia. I usually keep cerenia and metronozidole on hand, but my dad gave my dog the last of the Cerenia when he was watching my dog and forgot to tell me. So I called South Texas Veterinary Specialists to get the medication filled. The staff, Mia, was very rude. She told me they wouldn't fill it until the regular hours, 9:00 a.m., and it was only 6:00 a.m. when I called. I explained to her that my dog has been going there since 2014, and if he needs a refill on his epilepsy medication or the Cerenia/Metronozidole and it's after hours they let me call it in and pick I up after hours due to the nature of my dogs condition. She basically called me a liar by saying "that isn't true." I told her I wanted to talk to the manager or the doctor on duty. She told me it wasn't possible to talk to the manager. She said the doctor was busy and would have to call me back. Then she started berating me about why I didn't keep the medication filled and on hand. I answered a few of her questions but she was being very condescending. So I told her to have the doctor call me back. I told her it was an emergency. This was at 6 a.m. yesterday morning, almost 24 hours ago, and no one has yet to call me back. I ended up getting my dogs medication refilled at his primary doctors office when they opened at 9. Very rude staff. Can't believe doctor didn't call me back when I told them it was an emergency. Read Less

Our experience was top notch.   The staff as well as the surgeon were extremely help full and patient with my questions.  My Master hunter titled lab tore her ACL.  My home vet miss diagnosed it as a hip issue.   They explained why he thought and why he was mistaken.  Immediately performed surgery repairing her knee.   Could not be happier with the way I and my dog were treated.   I would recommend this facility for any specialty vet needs. Read Less

We were recommended to Emergency Pet Center by our regular veterinarian as we needed an Emergency Veterinarian Clinic (EVC) for overnight care.  We understood what our pet was facing and knew she needed urgent care.Upon our arrival, the receptionist greeted us and had us fill out a few forms and required a $500 "deposit" to even have our pet seen. We paid the fee and after a brief wait we were escorted in a "people" waiting room which is private.  Later, we were greeted by a visiting veterinarian doctor. Explaining all the "required" testing and fees that would be needed. She left and returned with an itemized billing statement which had approximately 20 line items including "Miscellaneous Charges" for "Just in Case". The initial total was over $1,600.00.  I had to ask if that included the initial $500 paid "at the door".We were repeatedly asked by all who had contact with us if our "baby" were to go into Cardiac Arrest "what would we want to do?"Nobody wants to be in a situation of having to provide emergency care for a loved one even for your beloved family pet. Before we could leave our pet we were required to pay our invoice in full. For whatever the reason we were less than short less than $200 of paying this  invoice in full and asked if we could bring the remaining in the morning.  The receptionist explained "That is not our policy. We need to collect everything upfront when services are rendered." I kept thinking to myself that my pet has only been here about 45 minutes. Anyway, we were arranged to sign a Credit Cad Authorization form and a promise to pay to collect the remaining $182 in order to leave and not have to walk out with our wounded pet.We asked the assigned doctor to just provide the absolute minimal care needed just to get her through the night and planned on having our regular veterinarian provide the essential care needed. I have waited over a week to write about my experience with this clinic as I did not want to write a knee jerk review.  I am very appreciative of the care provided and extremely grateful that our pet sustained the night.    I understand a business needs to be paid but in this situation a little compassion and consideration  would have been very much appreciated.At Emergency Pet Center, we feel that we were just an open ATM for the doctors to dip into as needed during our time of need.  I recommend that any responsible pet owner look into finding an appropriate emergency clinic to suit your needs. Look into Pet health insurance for emergencies, if needed.  Have a plan.At our other vet clinic we have already had three visits for this incident, including surgery, pet medications, follow up, another procedure to remove medical tubes, additional medications, and a planned future visit to remove the stitches.  Our total bill there, upon picking her up after surgery was only $300.00. Our pet is doing very well now. Read Less

I know my cat was in great hands last night when I brought him in. He hadn't been acting like himself, constantly meowing as if he was in pain, and his food intake had dropped a bit. This place is affiliated with his primary Vet, so I quickly drove him over to get checked out. The receptionist was super nice in taking down my infomation about Milo. Now just like any hospital, be prepared to wait a bit, especially if there are higher risk issues coming in after you. In this case, that happened to us last night since 2 dogs were showing signs of a higher emergency issue. I was ok with that since Milo wasn't really in dire need to been seen as quickly as the others. I was there for 2 hours which wasn't bad considering how busy it got after I came in. Dr. Corlew and her team were super sweet and very professional with my cat. After doing extensive blood work and a urine sample, we found out he had a uti. My poor baby, but we left with meds to get him back to health. Now we know this can get very expensive, but they do offer Care Credit to apply for in case you're short on funds or if you don't want to pay out of your own pocket for the meantime. This location is not a 24 hour facility, but they do work overnight hours. I'll definitely come back here if I had too again. Read Less

On Jan 9th, 2017 my dog required emergency back surgery. Dr Israel did the surgery and she did a wonderful job and he is progressing very well.  I am very pleased with the vets and hospital side of the establishment. The "up front people" now that is another story. Read Less

Went here on referral from a corpus christi vet clinic due to ability to perform needed services to help our pet, driving 2.5 hrs to get there but i felt its worth it, they were very professional and we never felt like we were a bother to them, they communicated well with us and discussed options and answered our questions honestly, while the outcome we hoped for was not optimal we still feel they did the best they could for our dog, Dr. Giles called us himself to talk about our case and was very good to get information across just technical enough but in terms we could understand. they are a bit pricey but not terribly expensive especially when they sometimes can be your only hope of saving one of your loved ones. Read Less

STVS have some the most compassionate staff! We recently lost our 4 yr. old Dachshund during surgery to her back. It happened on a weekend. Lakota jumped off my lap and broke her back. They surgery wasn't until late that evening. They stayed after hours to wait and talk to us. They tried so hard to resuscitate her. They really did not know why her heart stopped. The next day, the surgeon called us to explain. She had a pulmonary embolism. He was so kind in explaining the cause. We had requested to have her paw print done before she was sent to Paws in Heaven. He had one of his staff, Kim, do a paw print. I picked it up yesterday and it was absolutely beautiful. Our dogs are not dogs to us. They are our children. Kris and I are devastated over the lose of Lakota. She was so young. I'm sorry, I don't remember the surgeon's name, but he was a God send. We have been to STVS for other treatments on two of our other kids. Sam, our female beagle has had two back surgeries. And Dani, my 15 yr. old female doxie had trouble breathing. On all occasions, the staff have been extremely kind and compassionate. Thank you so much for all your kindness and understanding that these are not just dogs to us. They are our children and you treated them with so much love and compassion. We have received cards from STVS, and phone calls to check on us. You go out of your way to make sure we know you have their best interest at heart. Thank you.Read Less

Took our 9 year chihuahua, he was having a lot of pain, discomfort and swelling of his right eye. Dr was very knowledgeable and explained everything to me. She went the extra mile to get my fur baby upstairs to see the eye specialist. He is doing better, I was very happy with the service they provided. Read Less

We had our first visit today with the oncology specialist - she was great - answered all my questions and spent a while with us.  Our appointment was on time and the staff was great.  She gave me a print out of the range of costs offering the cutting edge treatment to the hope the surgery gets it all done and no further treatments.  She explained the current treatment and the ones showing promise for the cancer affecting my dog.   Its not cheap but neither is your specialty health care provider so don't expect cheap for the specialist (education is $$) at this place.  I will update as things go along but 1st impression was great. Read Less

We took our very sick 12 1/2 year golden retriever here tonight, because it appeared to us that she had suffered a stroke. She was showing all the signs, plus she could no longer walk. Once we arrived, my husband went inside the emergency room and requested assistance with getting our dog inside, while he completed the necessary paperwork. We stood outside in the cold in our SUV with the hatch opened waiting for a vet tech to show up with a gurney. After about 15 minutes I inquired as to why it was taking so long, then my daughter-in-law, and lastly my husband did as well. Thirty minutes later we were still out in the parking lot, cold, afraid for our dog's health, waiting. The girl inside informed him that it would be (2) hours before our dog would be seen. Luckily we found another emergency vet 15 minutes away, so my husband went back inside and told the uninterested front desk female and her counterpart male coworker that we were going to take our dog elsewhere. Apparently our dog's emergency was not an emergency to them, even though our dog never set foot in their door.If you ever are faced with taking your sick pet to an emergency clinic, run as fast as you can the other way. Don't waste your time with these uncaring, incompetence so called emergency room professionals. I agree, someone needs to shut them down. Read Less

Well... Let me start by saying this.... these people pretty much let my dog die a slow and painful death................ We brought our dog to this emergency vet clinic a little over 3 weeks ago... He had eaten some things out of the bathroom trash like my wife's make-up remover pads, Q-tips, Kleenex and stuff like that. We begged them to just PLEASE go in through his mouth and remove the foreign objects out of his stomach. They assured us that it would pass, but would probably take time. Until then, they hooked him up to IV's, did many, MANY x-rays to find that indeed it hadn't passed, and lots of ultrasounds. We continued to ask them if they would PLEASE remove the items. After 3 days, it was too late and the items passed into his intestines. Our dog got extremely lethargic and would not even stand on his own. They assured us that he could come home after paying them over $4,000. He continued to deteriorate so we took him to a different vet in New Braunfels. Come to find out, our dog had a blockage in his intestine (from everything he had eaten)and the chemicals from the make-up remover pads killed his intestine. It was then that the Q-tips perforated his rotted intestine and he became septic. He died that evening in the emergency vet clinic in New Braunfels. The People at South Texas Veterinary Specialists did a lot of nothing. They continued to take blood, do x-rays, ultrasounds, antibiotics, and everthing else except the surgery to remove the foreign objects. In the end, our precious Mac died a slow and painful death of septic shock. What is so upsetting is if they would have just done what we asked them to begin with, we'd still have our baby. That's what the New Braunfels Vet Clinic told us. SO SAD!!! I wouldn't take my pet lizard to these people!!!!!Read Less

An amazing place with amazing Vets! Dr. Stafford you were amazing and definitely helped us as much as you could. Although our baby boy passed away I know we did everything we could. Thank you for being honest with us and knowing that financially this is a big commitment. And reminding us that life is precious. Thank you Dr. Keslar for entertaining our daughter who doesn't quite understand what is going on yet. You were wonderful to have there. Thank you for thinking about us as well. You both were more helpful than you had to be. Donut is our baby and we will recommend anyone to you all because you did a fantastic job and everything you could. Read Less

I brought my almost 12 year old lab mix in to see her ophthamologist, Dr. GRELLER, because her only, ailing eye was suddenly worse. Unfortunately medical treatment was no longer an option. While we discussed another enucleation, my husband and i decided to let her go to heaven, where, instead of having NO vision, she'd have perfect vision to chase deer and squirrels. The team in the hospital took over, ensuring suppirt, privacy, information, and all the time i needed.Read Less

I don't have anything positive to say about the weekend ER doctor we were assigned. She was inexperienced, unsympathetic, and lacked compassion. I have tremendous regret for ever allowing her to "treat" my dog. If you love your pet stay as far away as you can. Read Less

My dog walked in on Saturday and left in a "free" coffin on Sunday. Worst experience ever.  I wish we had never come here and I will never be back. When we rescued her a few months ago I promised to take care of her. I let her down the second they took her from my arms. My dog deserved more compassion in her last few hours. There are a lot of ERs in San Antonio. I recommend you choose another one. Read Less

I had to take my 9 year golden retriever to the emergency center portion of this facility at 11:30pm one night and I knew the outcome wouldn't be good. Dr. Solis and the team of vet techs were able to give me all the bad news and the various options in a way someone without vast medical knowledge would understand and the amount of compassion I needed at the moment. When I told Dr. Solis I didn't know how to make the decision, she gave me statistics to help ease my mind and those numbers helped comfort me in my decision. Sadly, my golden retriever crossed the rainbow bridge early the next morning with assistance from Dr. Solis. They have me all the time I needed with him and didn't hound me about payment. I just put down my best friend and they understood that. The service was fantastic, the staff was caring and friendly, the prices were incredibly reasonable, and the best part... today in the mail I received a sympathy card where each member of the team hand wrote a message including Smudge's name each time and also inserted ink prints of his paw prints on cute scrapbook paper. How many places take the time to do that? If you need to take your pet to an emergency center, I HIGHLY recommend taking them here! Read Less

I have read through these comments and the ones with a low rating seem too have one thing in common.  They can't pay the bill.  Bottom line here is, this vet clinic is not free.  What they charge they darn-well deserve because they are just that good.  My first experience here was a knee surgery for my 105 lb German Shepherd.  Dr. Fred Williams did an excellent job with his initial visit, explanation of what was to come and the surgery itself.  My second, third and 4th experience was all regarding my little 8 lb, senior chihuahua.  A larger dog bit her in the face and her eye came out.  (Yucky to think about, I know, sorry) The amazing staff took her immediately and prepared for her eye surgery the next day.  And, yes, I had to pay the bill up front. Totally reasonable.  Dr. Greller performed the surgery and it went wonderfully.  Then, after several months of already having recovered completely, my chihuahua did a chihuahua move that they are famous for and got under a guests feet and was stepped on.  Of course it had to be on her head and... it popped her eye out again.  So now a second surgery with Dr. Greller and the eye could not be saved.  So the eye was removed and the surgery went very well and she recovered beautifully.  Then my chihuahua got a cataract in her one good eye and went blind.  She had to have an eye lens replacement so she could see again.  Dr. Greller did the lens replacement surgery and she went through everything perfectly and now sees perfectly.   On the day I was to pick up my german shepherd after her knee surgery, I arrived to see the vet tech walking her outside to potty and the vet tech was being so kind and loving to Killian and she had no way of knowing I was watching.  That made me happy.  My Shepherd nor my Chihuahua ever showed any anxiety when returning for checkups and techs were always so kind. The girls behind the desk are all business, but they are very helpful.  So I guess you could say I have had a LOT of experiences with this vet clinic.  I recommend it to everyone, but remember, they are not a charity outfit.  They deserve the money they charge, that's a fact. Read Less

DR STAFFORD and nurse Nadia they both are doing wonders with BOSS!!!! Me and David really enjoy how personable everyone is! They are quick! And makes me feel like boss is there only patient! Which is so very hard to do!! I'm so please with everyone there!!!! thank you for doing absolute wonders! We still have a long way to go but I absolutely adore y'all!!! Read Less

I cannot say enough good things about this place. From the second I walked in, I felt important. My south african mastiff had surgery today and is doing great. A special thank you to Dr. Fred Williams, Dr. Kessler, Ben and everyone taking care of my sweet boy. I am at peace knowing how well he is being taken care of. I am given continual updates and feel like I have been a part of Ty's care. Thank you everyone for taking care of Ty and being such a blessing to us!!!!!! Read Less

Dr Wiley/Nicole. Thank you for giving so much love to Daisy. You gave her the BEST six months of her short life. We really appreciate you, your professionalism, your love and guidance. Most importantly, the phone call on Friday evening to cry with us. Dr Wiley you will never know what that meant to us. Thank you. We will never forget y'all! Read Less

I am so grateful for the team in oncology and emergency care. The staff in oncology was always so kind and sweet and took the time to really care for me and my dog. They knew his personality, and you can really care that they love the animals they work with. Even after hours when my dog had to go to the emergency vet, Dr. Wiley consulted with them over the phone. When I had to go out of town, she and the staff went out of their way to connect me with a vet there and communicate with them about my dog's care. Read Less

The wait was long today but it was worth it for the reassurance of next steps to take with the stray dog we found that was hurt. The staff is knowledgeable, friendly and welcoming. The dr explained our options and the best course of action for the dog. I highly recommend their services! Read Less

Took the best immediate care of my puppy in an emergency on Easter Sunday. Excellent care and very professional followed through with care and explained everything in detail including cost. Treated my puppy like family. Good work STVH! Read Less

We have unfortunately had to take our dachshund, Ruby, here a few times. She had bulging and herniated discs in her back, then bulging disks in her neck, followed finally by some G/I issues. Dr. Hennig did her back surgery. He gave us two options; rest with meds or surgery. We chose surgery as she had no movement in her back half and little to no feeling, and it was explained to us that this provided the best opportunity for success and recovery. Surgery was a huge success! We then did 4 rounds of rehabilitation, 2x week for 3 weeks each (3-4 months in all), which was a huge help for her. The rehab department is wonderful! We received feedback after each visit and they made it possible to drop Ruby off in the morning and pick up after work in the afternoon/evening. Neck surgery with Dr. Harris was another success! G/I issues are spontaneous and have, all in all, been resolved. All the staff, from director to maintenance, are wonderful, respectful , helpful, and available when needed or requested. My wife and I could not have asked for a better experience through some of the hardest times we have been through with our dog. All doctors and staff here are well trained and able to answer all questions or refer you to someone in the building in that area of needed specialty. Yes, expense is a huge part of Healthcare, even for dogs. We treat our dog like family and chose the best options for her given the information presented to us from our local vet and the specialists at STVS, which cost us a lot of money. Sacrifices were made, but we wouldn't change any decisions we made with her care. We have and will continue to recommend and refer friends to STVS. Our family is entirely grateful! Read Less

On Friday morning, I took Blanca to what has to be the WORST veterinarian hospital of all times: South Texas Veterinary Specialists (STVS). We were referred to this extortionist hospital by another vet. We planned to have her surgery there, but it did not happen. When I went inside the place, I had to do paperwork, and I was soon called to the back. Mind you, Blanca went into two violent fits in the morning yesterday; her bandages were torn up and her leg was exposed. Blanca also hates tight spaces, but we had to put her in the kennel. She had her second fit inside the kennel which was painful to bare. Anyway, the doctors took Blanca to the back area where I assumed that they were going to clean her leg or calm her down. The doctor came back and told me how much the surgery would cost: a whopping $1888.00, which was nearly all of the money that God blessed us with. Now at first I agreed to it, but I forgot my wallet at my home---which later became a blessing.Without me having my wallet, making a down payment became difficult. Not to mention, a friend had dropped me off to the hospital; therefore, I couldn't walk to my nearby bank while holding Blanca's clunky kennel. The hospital wanted a down payment of $1888.00, which to my understanding isn't a down payment---they just wanted me to pay the whole bill! I only received $560.00 of the money; I told them that the rest would process in two days. However, STVS would not take any other payments, except for the whole load. To make matters worse, they told me that they would keep Blanca for a day for seventy dollars to do bandage work. If I wanted her to stay for two days, it would have been $150.00. I began to feel as if these people cared more for money than what they claim to care for animals. Over the phone as I walked a long trek to my bank, I argued with the office manager that my cat is suffering and she needs the surgery now. I explained over and over that they'll get the money needed, if they could just start treating my cat. The office manager stuck to the policy and basically said 'no money, no service'. Unbelievable that STVS is an emergency animal hospital---only if you got the money!I was furious and decided not to waste any money on STVS, and to get my cat out of there. Two or three hours later, my father and I went back to pick Blanca up from STVS, since I called another animal hospital for her. Blanca was STILL inside of her kennel, and they did not clean her leg off, no bandages or any meds! The way my kitty came into the hospital was the same as she left out---in pain and miserable! South Texas Veterinary FRAUDS has a measly 2.7 rating via google. I also gave them a one star rating---hoping that I could give them a rating less than zero. Read Less

Hated it!!! My poor kitty needs an emergency amputation, but those lousy money grubbers could only care for a down payment, which I explained that the funds we received via a fund raising only processed half of what we funded for, and that the rest was coming on the 29th. No, they only wanted the full $1888.00, despite the fact that my kitty was/is suffering! They only want money!!! Put this piece of garbage vet in line with Becker Animal Hospital. Both are lousy money hungry creeps! Read Less

If a negative star could be given these folks deserve it. Was referred by vet due that golden lab mix had sudden onset of seizures, money was not an issue; however,  he had a seizure during the inital exam and was overdosed.  According to the tech she kept stating he's a big dog and needs all this medicine.  Unfortunately they gave it to him without asking he died on the drive home.  Common sense should would tell you, your body needs time to become accustomed to medication, even for a large dog.  I don't recommend this place to anyone. Read Less

So far they have surpassed all the negative reviews. From the moment we walked in 45 min prior to our appt they have been great. From getting us in early, to allowing my husband to be by Goro's side. Goro is a retired MWD and even though we muzzle him he doesn't care for others in a situation such as this. Dr. Harris and her team have been far beyond helpful, attentive to all of us and very caring overall. Yes its extremely expensive but its a specialty hospital. No different than the cost of a specialist for humans. We are waiting for MRI. I will add to review upon completion of visit and services. Read Less

I was really quite amazed by this place. The staff was nice, pleasant, and helpful. When we came in, I saw that the parking was easy, and the lobby was quite clean. We were able to see a vet in a very short amount of time. The vet had a great bedside manor, and put us at ease. In fact, the vet was nice enough to waive the charge, since we didn't take too much of her time. We really appreciated that! At the checkout area, they had treats for your furry friends! Meow! Woof! Bark! Purr! Read Less

We took our dog into Vrec Animal Hospital expecting our dogs condition to be the first thing they would worry about, but this was not the case... It was money. We had to pay a $300 deposit before they would do anything with our pet. When that money ran out , they wanted more . Sadly, our dog did not make it that night. The question runs through my mind if they weren't so worried about money and more focused on saving him... Would he have made it. Unfortunately, we we will never know. To make matters worse, the doctor lacked empathy and customer service, he is completely desensitized to customers' situation, which in our case makes us wonder if we would have taking our pup somewhere else; he might still be with us today. He told us our dog died from anaphylactic shock...so time is everything. If you don't have thousands readily available to save your dog's life; don't trust Vrec Animal Hospital with their life; go somewhere else! Read Less

First I realize it is an emergency clinic and will be more pricey than a regular vet. Let me give you a comparison thought. What they did for my cat cost $1500.00. My vet did the same exact thing for $400.00. They will keep your pet alive but if you can make it to a regular vet you want to! Unless you want to pay several months salary to them! Read Less