Culebra Creek Veterinary Hospital And Resort
San Antonio, Texas
General Info
Culebra Creek Veterinary Hospital And Resort is renowned in the San Antonio area for its commitment to providing high-quality veterinary care. The practice provides a variety of services such as behavioral counseling, emergency care, boarding, dental care, and diagnostics to ensure the well-being of pets. Pet owners look to Culebra Creek Veterinary Hospital And Resort for assistance with everything from routine wellness visits to complex diagnostic cases. Additional services like In-House Pharmacy, Grooming, Wellness Exams, Puppy and Kitten Care, and Laboratory empower the clinic to optimize pet care at every life stage or manage chronic conditions. The team at Culebra Creek Veterinary Hospital And Resort is known for its compassionate communication which builds trust and comfort with pet owners. Local families enjoy the peaceful environment and appreciate the client education the clinic offers. As the San Antonio area continues to grow, Culebra Creek Veterinary Hospital and Resort remains a valued resource for pet owners and a respected leader in the local veterinary community. Their dedication to the highest standards of veterinary care ensures that pets and their families receive the best possible experience during each visit. Their dedication to excellence in veterinary medicine targets the well-being of pets and their families. Their dedication to providing the highest quality care in veterinary medicine means that every pet and family receives individualized, compassionate attention. Thanks to the expertise and advanced medical knowledge of the staff, every pet receives top-tier care based on its and its family’s needs. The center’s dedication to excellence in veterinary medicine is evident in every aspect of care. Their dedication to quality veterinary care means that visits are geared toward the animal and its family’s needs.
Services
Behavioral Counseling
Boarding
Dental Care
Diagnostics
Emergency Care
Grooming
In-House Pharmacy
Laboratory
Orthopedic Surgery
Puppy and Kitten Care
Surgery
Wellness Exams
Reviews
Brody Humpert
17 Jul 2018
REPORT
This review has been reposted because the original was removed. They responded earlier that they had addressed my concern on this review and others on Facebook and Yelp. Unfortunately I’m not that tec...
This review has been reposted because the original was removed. They responded earlier that they had addressed my concern on this review and others on Facebook and Yelp. Unfortunately I’m not that tech savvy and deleted it attempting to respond, I wish I hadn’t. Look for yourself, there are no responses on the other platforms. More lies from this untrustworthy organization. Do not take your pet here, read the one star reviews and you will see why.
Please find my letter to VitalPet as my review. Don’t bring your pet here.
I've been bringing my dog to your Town & Country Northwest Clinic for nearly 2 1/2 years. In the past 4 months, the last 2 orders with 1800PetMeds have had issues because of various reasons. Per the request of the clinic I took all of my records to them last Saturday, 4/30/2017, and was able to get the issues straightened out. I honestly believe this was a positive interaction with your staff. On Wednesday, 05/03/2017, I took our rescued Pug in to have her spayed. I signed the release that it would cost somewhere between $425 and $900. However, I then had questions about the form asking me to choose one of the following if my pet goes into respiratory or cardiac failure: $600 to try everything, $300 to stabilize and $41.70 to do nothing. I just said I would pay up to $900 and placed my pet into your care; why would it cost more to try and save her life? She's just been put into your care. I then asked Jennifer if something goes wrong it costs $41.70 to do nothing for the pet? To tell me she's dead? I was confused and admitted so. After I asked, I recognized that Jennifer was taking my questions personally when she became offensive. I reassured her several times I meant nothing personal towards her, I was just trying to understand. To be honest I'm still confused but the procedure went as scheduled and the best I can tell she's doing okay.
So now for my real concern. When I went to pick up my pet, I went through the aftercare with Mallory Cade and was then presented with a letter stating that they would no longer attend to my pets and to find another Vet for follow up because my behavior was unacceptable "over the past few days". I did laugh, laughed very hard actually. The whole situation was absurd and Mallory's attitude was trite. After I read the letter a few times I have come to realize that your Veterinarian had every intention of firing me before they put my pet under and cut her open (because of my behavior Saturday and the morning of the procedure). Why? If my actions where so bad, then why didn't she step out from the back and answer the questions Jennifer couldn't. Surely she overheard it if my behavior was as bad as she claims, the clinic is very small. Why wasn't I sent home with my pet then? Why did it have to wait until my pet was cut open and then sent home with no option of bringing her back there?
I went back to this clinic because of the excellent care we received in the past. There was never an issue with visits or on line prescription orders. Something at this location has changed, we will most certainly find a Veterinarian out of the VidalPet organization.
I would also like you to know that I will be filing a formal complaint with the Texas State Board Of Veterinary Medical Examiners against Mallory for this incident. I feel my pet has been put in danger because of her unwarranted actions.
Thank you for your time
CYNTHIA RAYMOND
13 Jun 2018
REPORT
This was our first visit with Scooby our Chihuahua mix. Scooby was super nervous but the veterinarian and her staff made Scooby very calm and comfortable. We will continue to take Scooby for all His...
This was our first visit with Scooby our Chihuahua mix. Scooby was super nervous but the veterinarian and her staff made Scooby very calm and comfortable. We will continue to take Scooby for all His medical needs.
Marlene Engelman
26 May 2018
REPORT
Always a pleasure to see my dogs taken care of. All the staff is super friendly and the Docs are the best! I’ve never seen my fur babies so excited to go to the Vet! Lol! The ONLY place I’ll take them...
Always a pleasure to see my dogs taken care of. All the staff is super friendly and the Docs are the best! I’ve never seen my fur babies so excited to go to the Vet! Lol! The ONLY place I’ll take them for care! Highly recommend
jessica moss fruge
24 May 2018
REPORT
I absolutely love the staff here. They are so professional and they take the time to hear all of your questions and concerns. They have been there for me towards the end of our last dogs life and now ...
I absolutely love the staff here. They are so professional and they take the time to hear all of your questions and concerns. They have been there for me towards the end of our last dogs life and now they are there to help with our new puppy and kitten, I couldn’t be happier!
Freddy Solis
3 May 2018
REPORT
Great staff, very helpful. Every time I've gone they've always seen me (and others there waiting) in a timely fashion.
Gia Le
28 Mar 2018
REPORT
Absolutely not. Their 10 minutes late policy is a no! Traffic at 4 pm is no fun. And no one can show up an hour before an appointment
christian Espinoza
26 Mar 2018
REPORT
Bruiser had A great experience, Dr.Cade and staff showed empathy and the best care I could of asked for My Little Angel♡
Definitely will rec to other pet owners and My own little sister for her pet
Erica Younglove
22 Feb 2018
REPORT
Town and country will be losing three clients as of today. While they were very accommodating by getting us into a 5 o’clock appointment, very last minute, it was too important for them to stick to th...
Town and country will be losing three clients as of today. While they were very accommodating by getting us into a 5 o’clock appointment, very last minute, it was too important for them to stick to their 10 minute late policy when walking in at 11 minutes late. Given the appointment was made last minute, arrangements at work had to be made to get home, get the pup, and arrive there as quickly as possible... not to mention 5:00 traffic. I appreciate the care they’ve provided for us in the past, while also understand they have to put policies in place, completely understand. However, perhaps “reading” their clients better as they’re rushing through the door (both pet and human) instead of having the poor front office staff member restate the policy that the vet directed them to say would be a start to better customer service. Perhaps knowing your clients better, esp. repeat clients, to know that this has not been an issue before nor was this policy in place the last visit. I guess policies are more important than keeping multiple clients of 4+ years.
Kassandra Noriega
30 Jan 2018
REPORT
I've been taking both of my cats here since March 2017 because my previous vet clinic was terrible. I was referred here from a friend and I've had the most amazing customer service and services taken ...
I've been taking both of my cats here since March 2017 because my previous vet clinic was terrible. I was referred here from a friend and I've had the most amazing customer service and services taken care of for my girls. Prices and atmosphere are amazing as well! I brought in two stray kittens and they took me in right away and they were treated with everything possible. I appreciate Dr. Cade and her staff for everything they did for these kittens and previous services with my girls and I'll see them again in March for a yearly check up for Nala :)
Monica Tovar
30 Sep 2017
REPORT
DO NOT TAKE your lets here!!!!!! My dog had a surgery for a Cisct they said she needed... 5 days later I'm still waiting for a call back on questions I had. Was told Doctor that did surgery wasn't in ...
DO NOT TAKE your lets here!!!!!! My dog had a surgery for a Cisct they said she needed... 5 days later I'm still waiting for a call back on questions I had. Was told Doctor that did surgery wasn't in and if I went to another doctor I would be charged again for office visit. Spoke to doctor finally that preformed surgery and she told me to go in the evening when other doctor was there? So I would pay again?!?!?!?! They don't do follow ups to see how wound is heeling? And the receptions told me to make my dog chicken and rice? How Is that to help a cut????
Troy M. Schonhorst
25 May 2017
REPORT
Great staff great location easy to make an appointment or change an existing one they treat our pets very nice and alway give helpful hints for keeping them happy and healthy.
Troy S.
13 May 2017
REPORT
The staff are great we called Friday afternoon and were able to be seen Saturday morning. Thanks to All at Town & Country veterinarian. We will continue when needed to bring our pets to you for the gr...
The staff are great we called Friday afternoon and were able to be seen Saturday morning. Thanks to All at Town & Country veterinarian. We will continue when needed to bring our pets to you for the great care you provide them and the Peace of Mind to us as owners knowing they're in such capable hands.
Robert Lafarge
4 May 2017
REPORT
I am always pleased with Dr. Cade and the staff at Town and Country Vet Clinic. I took my cat, Tony, for his regular yearly exam with blood work. While fairly well, we did additional blood work. Dr. ...
I am always pleased with Dr. Cade and the staff at Town and Country Vet Clinic. I took my cat, Tony, for his regular yearly exam with blood work. While fairly well, we did additional blood work. Dr. Cade personally called me with the results. It is this type of special attention that keeps me going to this clinic. Dr. Cade and her staff are true professionals who care for your pets. I strongly recommend Town and Country Vet Care Clinic.
Annette Kotecki
4 May 2017
REPORT
Horrible experience I don't know if someone took over this clinic because we have been going here for 2 1/2 years had questions about our pet who was getting spayed and we had a lot of questions regar...
Horrible experience I don't know if someone took over this clinic because we have been going here for 2 1/2 years had questions about our pet who was getting spayed and we had a lot of questions regarding the DNR presented at the last moment and my boyfriend was a little taken aback by the fact we had to put a price on our little pugs life granted as a medical clinic they do need to know how to proceed if something happens they treated us like it was unreasonable for us to be emotional about this situation and AFTER TAKING OUR MONEY and doing the procedure then they proceed to say how our behavior made it impossible to communicate with us which is completely laughable and false because how would they have known how to proceed before they took the money for the procedure I just have to say I'm more than happy to take our business elsewhere we debated that during the discussion with them and to expect people are not going to be emotional about their animals is ridiculous my dogs are like my kids and she doesn't seem to have a passion for animals at all I want to find a vet that is realistic and has a better bedside manner. I advise to look for another vet you'll definitely find it cheaper and better elsewhere
Lam P
3 May 2017
REPORT
Really happy with my experience. The staff was friendly and courteous. The exam as a new patient was complimentary, and the vet pointed out a knee issue only one other vet had ever mentioned because I...
Really happy with my experience. The staff was friendly and courteous. The exam as a new patient was complimentary, and the vet pointed out a knee issue only one other vet had ever mentioned because I brought my dog in specifically for a limp. I was there for a health certificate to travel abroad, and they charged one of the most reasonable fees from SA to Austin. Some highly rated vets were charging upwards of $300! I never felt rushed and she took the time to explain the process and make sure I was all set. I had never been there before and I will definitely be returning and recommending them.
Heather R
17 Mar 2017
REPORT
Friendly and professional staff! Any time we have a question about our dogs, they have an answer. They treat your pets as one of their own which is awesome if you have shy or hyper pets.
Regular vet c...
Friendly and professional staff! Any time we have a question about our dogs, they have an answer. They treat your pets as one of their own which is awesome if you have shy or hyper pets.
Regular vet check ups and vaccinations are well priced - but they charge higher then other vet clinics for spay/neuter. They do offer a military discount so it's definitely a plus!
Highly recommend this veterinarian clinic!!!!
Melissa D.
31 Jan 2017
REPORT
Got my puppy in same day for a cough did an X-ray she had phnemonia gave her some antibiotics and out the door $299 not loving the price but good thing we caught it early and Dr was great with my pup ...
Got my puppy in same day for a cough did an X-ray she had phnemonia gave her some antibiotics and out the door $299 not loving the price but good thing we caught it early and Dr was great with my pup and staff very professional
'Bianca C.
30 Jan 2017
REPORT
The staff was friendly. I didn't have to wait. They thoroughly checked my pup and gave me helpful advice. They even worked with me and my pets insurance so I could get reimbursed for my pets medicatio...
The staff was friendly. I didn't have to wait. They thoroughly checked my pup and gave me helpful advice. They even worked with me and my pets insurance so I could get reimbursed for my pets medication.
Richard
21 Jan 2017
REPORT
Very friendly, personable, and professional. Also didn't charge me the arm and leg I was expecting to clean and treat my dog's infected ear.
Cory Flores
2 Jul 2016
REPORT
Worst customer service! Exams, nail trims etc are fine but checking out is a scandal! They are not efficient when checking patients out. I wanted to check out while my dogs were having their exams do...
Worst customer service! Exams, nail trims etc are fine but checking out is a scandal! They are not efficient when checking patients out. I wanted to check out while my dogs were having their exams done because I was having to watch a dog being chocked by the toddler while his parents did nothing. When I approached the tech to check out she said she would have to enter them. There was no one in line and it was just the other patient and myself. I stepped outside so I didn't have to watch that poor dog being chocked. After a few minutes I went back in and asked her again if I could pay. She hardly acknowledged me and said I would still have to wait for some other paperwork. I said I would not wait because I really couldn't take hearing the toddler run wild hitting and banging on everything and seeing how terrified the poor dog was. I brought to her attention a simple I'm sorry for the wait ma'am would have sufficed. Then the doctor comes out to argue with me saying he has to defend his employees and the tech had nothing to be sorry for. It's not about being sorry for something per say, it's about taking responsibility for not being efficient worker when you have nothing else going on. It shouldn't take the whole time of my visit to check me out. I've had dogs all my life and never have I seen a doctor come out and argue with the patient. Needless to say we will not be going back. The doctor made me feel very uncomfortable and was very demeaning.
Jessica Ford
14 Feb 2016
REPORT
I was very satisfied with my first experience at Town & Country Veterinary Care! I am new to San Antonio and my two dogs needed their annual check up and various vaccines. I was able to get an appoin...
I was very satisfied with my first experience at Town & Country Veterinary Care! I am new to San Antonio and my two dogs needed their annual check up and various vaccines. I was able to get an appointment quickly, upon arrival the services were prompt and kind. I was pleasantly surprised when at the beginning of the appointment a Tech went over the agenda for the appointment and all the costs associated with the visit. Giving me the option to change the services as needed. I have had a lot of great Vets, but this service makes Town & Country Veterinary Care really stand out! There are no hidden costs here, great service and the Vet was great with my two fur-babies! I found a keeper!
Morgan Harris
14 Dec 2015
REPORT
Didn't have to wait long to be helped, and the staff was very friendly. I just adopted a kitten who had some health problems prior to his adoption, and the vet was careful to explain some reoccurring ...
Didn't have to wait long to be helped, and the staff was very friendly. I just adopted a kitten who had some health problems prior to his adoption, and the vet was careful to explain some reoccurring symptoms I might see, and was very patient with my questions and concerns.
Brian Thompson
21 Nov 2015
REPORT
Nice staff, rarely more than one or two pets in the lobby at a time (less opportunity for problems). Dr. Macias is great with our dog and always does her best to make him comfortable.
Richard Garcia
10 Jul 2013
REPORT
I took my dog in for a teeth cleaning and the vet found a tumor in his testicle when doing the pre-operation check. He had been to see several vets and no one had ever even checked. She were even go...
I took my dog in for a teeth cleaning and the vet found a tumor in his testicle when doing the pre-operation check. He had been to see several vets and no one had ever even checked. She were even good enough to show me the testicle and tumor (tumor was about the size of a marble) and explain what to look for in the future. She even followed up after his surgery just to see how he was doing. My dog will probably live a longer healthier life because she was so thorough.
lemon.felan
22 Dec 2012
REPORT
Dr. Manning is amazing, compassionate and GENIUS! Manning's HOLISTIC approach addresses the root problem instead of just throwing meds at symptoms. LOVE HIM.
Simon Dean
26 Jun 2012
REPORT
Took both of my dogs to this clinic for their annual checkup. made an appointment and both of my animals were attended to within minutes of arriving. The staff is professional and took very good care ...
Took both of my dogs to this clinic for their annual checkup. made an appointment and both of my animals were attended to within minutes of arriving. The staff is professional and took very good care of my pets.
Book an Appointment
FAQs
Where is Culebra Creek Veterinary Hospital And Resort located?
Culebra Creek Veterinary Hospital And Resort is located at 11185 Westwood Loop, San Antonio, Texas 78253. It's easily accessible to pet owners in the San Antonio area and surrounding communities.
What time does Culebra Creek Veterinary Hospital And Resort open and close each day?
Culebra Creek Veterinary Hospital And Resort is open Monday 08:00 AM - 12:00 PM, Monday 13:00 PM - 18:00 PM, Tuesday 08:00 AM - 12:00 PM, Tuesday 13:00 PM - 18:00 PM, Wednesday 08:00 AM - 12:00 PM, Wednesday 13:00 PM - 18:00 PM, Thursday 08:00 AM - 12:00 PM, Thursday 13:00 PM - 18:00 PM, Friday 08:00 AM - 12:00 PM, Friday 13:00 PM - 18:00 PM. On Saturdays, it's open 09:00 AM to 13:00 PM. They are closed on Sundays.
Is Culebra Creek Veterinary Hospital And Resort open on Saturdays?
Yes, Culebra Creek Veterinary Hospital And Resort is open on Saturdays. Their Saturday hours are 09:00AM to 13:00 PM.
Is Culebra Creek Veterinary Hospital And Resort open on Sundays?
No, Culebra Creek Veterinary Hospital And Resort is closed on Sundays. They operate Monday through Saturday, serving pet owners during the week and on Saturday.
How can I book an appointment at Culebra Creek Veterinary Hospital And Resort?
You can book an appointment online with Culebra Creek Veterinary Hospital And Resort via our website. Simply click the 'Book an Appointment' button on their profile or use TopVet’s online scheduling. Alternatively, you can call the clinic at to schedule a visit.
What services does Culebra Creek Veterinary Hospital And Resort offer?
Culebra Creek Veterinary Hospital And Resort in San Antonio offers a range of veterinary services, including Behavioral Counseling, Boarding, Dental Care, Diagnostics, Emergency Care. From routine wellness exams and vaccinations to surgeries and diagnostics, they provide comprehensive care for your pets.
Does Culebra Creek Veterinary Hospital And Resort offer pet dental care?
Absolutely. Culebra Creek Veterinary Hospital And Resort offers pet dental care services, including teeth cleanings, dental exams, and treatment of dental issues for cats and dogs. Regular dental care is part of their preventive services to keep your pet healthy.
Can I get my pet groomed at Culebra Creek Veterinary Hospital And Resort?
Culebra Creek Veterinary Hospital And Resort does offer pet grooming services in addition to medical care. You can have your dog or cat groomed (bathing, nail trims, etc.) by their professional grooming team. It’s convenient to get veterinary care and grooming in one place in San Antonio.
Does Culebra Creek Veterinary Hospital And Resort provide boarding or kennel services?
Yes, Culebra Creek Veterinary Hospital And Resort has boarding facilities for pets. They can board your cat or dog in a safe, comfortable environment when you’re away. It’s advisable to book in advance, especially during holidays, as space can be limited.
Do they perform spay/neuter surgeries at Culebra Creek Veterinary Hospital And Resort?
Culebra Creek Veterinary Hospital And Resort provides spaying and neutering services for pets. Their veterinary team in San Antonio has extensive experience in these routine surgical procedures. They will also guide you on post-operative care for your pet.
Business Hours
Monday
Mon
8:00 AM – 12:00 PM
1:00 PM – 6:00 PM
Tuesday
Tue
8:00 AM – 12:00 PM
1:00 PM – 6:00 PM
Wednesday
Wed
8:00 AM – 12:00 PM
1:00 PM – 6:00 PM
Thursday
Thu
8:00 AM – 12:00 PM
1:00 PM – 6:00 PM
Friday
Fri
8:00 AM – 12:00 PM
1:00 PM – 6:00 PM
Saturday
Sat
9:00 AM – 1:00 PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Is this your business?
CLAIM IT HEREIncorrect information? Let us know
Culebra Creek Veterinary Hospital And Resort
San Antonio, Texas
11185 Westwood Loop
San Antonio Texas 78253
General Info
Culebra Creek Veterinary Hospital And Resort is renowned in the San Antonio area for its commitment to providing high-quality veterinary care. The practice provides a variety of services such as behavioral counseling, emergency care, boarding, dental care, and diagnostics to ensure the well-being of pets. Pet owners look to Culebra Creek Veterinary Hospital And Resort for assistance with everything from routine wellness visits to complex diagnostic cases. Additional services like In-House Pharmacy, Grooming, Wellness Exams, Puppy and Kitten Care, and Laboratory empower the clinic to optimize pet care at every life stage or manage chronic conditions. The team at Culebra Creek Veterinary Hospital And Resort is known for its compassionate communication which builds trust and comfort with pet owners. Local families enjoy the peaceful environment and appreciate the client education the clinic offers. As the San Antonio area continues to grow, Culebra Creek Veterinary Hospital and Resort remains a valued resource for pet owners and a respected leader in the local veterinary community. Their dedication to the highest standards of veterinary care ensures that pets and their families receive the best possible experience during each visit. Their dedication to excellence in veterinary medicine targets the well-being of pets and their families. Their dedication to providing the highest quality care in veterinary medicine means that every pet and family receives individualized, compassionate attention. Thanks to the expertise and advanced medical knowledge of the staff, every pet receives top-tier care based on its and its family’s needs. The center’s dedication to excellence in veterinary medicine is evident in every aspect of care. Their dedication to quality veterinary care means that visits are geared toward the animal and its family’s needs.
Business Hours
Monday
08:00AM-12:00PM
13:00PM-18:00PM
Tuesday
08:00AM-12:00PM
13:00PM-18:00PM
Wednesday
08:00AM-12:00PM
13:00PM-18:00PM
Thursday
08:00AM-12:00PM
13:00PM-18:00PM
Friday
08:00AM-12:00PM
13:00PM-18:00PM
Saturday
09:00AM-13:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Services
Behavioral Counseling
Boarding
Dental Care
Diagnostics
Emergency Care
Grooming
In-House Pharmacy
Laboratory
Orthopedic Surgery
Puppy and Kitten Care
Surgery
Wellness Exams
Reviews
Brody Humpert
17 Jul 2018
This review has been reposted because the original was removed. They responded earlier that they had addressed my concern on this review and others on Facebook and Yelp. Unfortunately I’m not that tec...
This review has been reposted because the original was removed. They responded earlier that they had addressed my concern on this review and others on Facebook and Yelp. Unfortunately I’m not that tech savvy and deleted it attempting to respond, I wish I hadn’t. Look for yourself, there are no responses on the other platforms. More lies from this untrustworthy organization. Do not take your pet here, read the one star reviews and you will see why.
Please find my letter to VitalPet as my review. Don’t bring your pet here.
I've been bringing my dog to your Town & Country Northwest Clinic for nearly 2 1/2 years. In the past 4 months, the last 2 orders with 1800PetMeds have had issues because of various reasons. Per the request of the clinic I took all of my records to them last Saturday, 4/30/2017, and was able to get the issues straightened out. I honestly believe this was a positive interaction with your staff. On Wednesday, 05/03/2017, I took our rescued Pug in to have her spayed. I signed the release that it would cost somewhere between $425 and $900. However, I then had questions about the form asking me to choose one of the following if my pet goes into respiratory or cardiac failure: $600 to try everything, $300 to stabilize and $41.70 to do nothing. I just said I would pay up to $900 and placed my pet into your care; why would it cost more to try and save her life? She's just been put into your care. I then asked Jennifer if something goes wrong it costs $41.70 to do nothing for the pet? To tell me she's dead? I was confused and admitted so. After I asked, I recognized that Jennifer was taking my questions personally when she became offensive. I reassured her several times I meant nothing personal towards her, I was just trying to understand. To be honest I'm still confused but the procedure went as scheduled and the best I can tell she's doing okay.
So now for my real concern. When I went to pick up my pet, I went through the aftercare with Mallory Cade and was then presented with a letter stating that they would no longer attend to my pets and to find another Vet for follow up because my behavior was unacceptable "over the past few days". I did laugh, laughed very hard actually. The whole situation was absurd and Mallory's attitude was trite. After I read the letter a few times I have come to realize that your Veterinarian had every intention of firing me before they put my pet under and cut her open (because of my behavior Saturday and the morning of the procedure). Why? If my actions where so bad, then why didn't she step out from the back and answer the questions Jennifer couldn't. Surely she overheard it if my behavior was as bad as she claims, the clinic is very small. Why wasn't I sent home with my pet then? Why did it have to wait until my pet was cut open and then sent home with no option of bringing her back there?
I went back to this clinic because of the excellent care we received in the past. There was never an issue with visits or on line prescription orders. Something at this location has changed, we will most certainly find a Veterinarian out of the VidalPet organization.
I would also like you to know that I will be filing a formal complaint with the Texas State Board Of Veterinary Medical Examiners against Mallory for this incident. I feel my pet has been put in danger because of her unwarranted actions.
Thank you for your time
CYNTHIA RAYMOND
13 Jun 2018
This was our first visit with Scooby our Chihuahua mix. Scooby was super nervous but the veterinarian and her staff made Scooby very calm and comfortable. We will continue to take Scooby for all His...
This was our first visit with Scooby our Chihuahua mix. Scooby was super nervous but the veterinarian and her staff made Scooby very calm and comfortable. We will continue to take Scooby for all His medical needs.
Marlene Engelman
26 May 2018
Always a pleasure to see my dogs taken care of. All the staff is super friendly and the Docs are the best! I’ve never seen my fur babies so excited to go to the Vet! Lol! The ONLY place I’ll take them...
Always a pleasure to see my dogs taken care of. All the staff is super friendly and the Docs are the best! I’ve never seen my fur babies so excited to go to the Vet! Lol! The ONLY place I’ll take them for care! Highly recommend
jessica moss fruge
24 May 2018
I absolutely love the staff here. They are so professional and they take the time to hear all of your questions and concerns. They have been there for me towards the end of our last dogs life and now ...
I absolutely love the staff here. They are so professional and they take the time to hear all of your questions and concerns. They have been there for me towards the end of our last dogs life and now they are there to help with our new puppy and kitten, I couldn’t be happier!
Freddy Solis
3 May 2018
Great staff, very helpful. Every time I've gone they've always seen me (and others there waiting) in a timely fashion.
Gia Le
28 Mar 2018
Absolutely not. Their 10 minutes late policy is a no! Traffic at 4 pm is no fun. And no one can show up an hour before an appointment
christian Espinoza
26 Mar 2018
Bruiser had A great experience, Dr.Cade and staff showed empathy and the best care I could of asked for My Little Angel♡
Definitely will rec to other pet owners and My own little sister for her pet
Erica Younglove
22 Feb 2018
Town and country will be losing three clients as of today. While they were very accommodating by getting us into a 5 o’clock appointment, very last minute, it was too important for them to stick to th...
Town and country will be losing three clients as of today. While they were very accommodating by getting us into a 5 o’clock appointment, very last minute, it was too important for them to stick to their 10 minute late policy when walking in at 11 minutes late. Given the appointment was made last minute, arrangements at work had to be made to get home, get the pup, and arrive there as quickly as possible... not to mention 5:00 traffic. I appreciate the care they’ve provided for us in the past, while also understand they have to put policies in place, completely understand. However, perhaps “reading” their clients better as they’re rushing through the door (both pet and human) instead of having the poor front office staff member restate the policy that the vet directed them to say would be a start to better customer service. Perhaps knowing your clients better, esp. repeat clients, to know that this has not been an issue before nor was this policy in place the last visit. I guess policies are more important than keeping multiple clients of 4+ years.
Kassandra Noriega
30 Jan 2018
I've been taking both of my cats here since March 2017 because my previous vet clinic was terrible. I was referred here from a friend and I've had the most amazing customer service and services taken ...
I've been taking both of my cats here since March 2017 because my previous vet clinic was terrible. I was referred here from a friend and I've had the most amazing customer service and services taken care of for my girls. Prices and atmosphere are amazing as well! I brought in two stray kittens and they took me in right away and they were treated with everything possible. I appreciate Dr. Cade and her staff for everything they did for these kittens and previous services with my girls and I'll see them again in March for a yearly check up for Nala :)
Monica Tovar
30 Sep 2017
DO NOT TAKE your lets here!!!!!! My dog had a surgery for a Cisct they said she needed... 5 days later I'm still waiting for a call back on questions I had. Was told Doctor that did surgery wasn't in ...
DO NOT TAKE your lets here!!!!!! My dog had a surgery for a Cisct they said she needed... 5 days later I'm still waiting for a call back on questions I had. Was told Doctor that did surgery wasn't in and if I went to another doctor I would be charged again for office visit. Spoke to doctor finally that preformed surgery and she told me to go in the evening when other doctor was there? So I would pay again?!?!?!?! They don't do follow ups to see how wound is heeling? And the receptions told me to make my dog chicken and rice? How Is that to help a cut????
Troy M. Schonhorst
25 May 2017
Great staff great location easy to make an appointment or change an existing one they treat our pets very nice and alway give helpful hints for keeping them happy and healthy.
Troy S.
13 May 2017
The staff are great we called Friday afternoon and were able to be seen Saturday morning. Thanks to All at Town & Country veterinarian. We will continue when needed to bring our pets to you for the gr...
The staff are great we called Friday afternoon and were able to be seen Saturday morning. Thanks to All at Town & Country veterinarian. We will continue when needed to bring our pets to you for the great care you provide them and the Peace of Mind to us as owners knowing they're in such capable hands.
Robert Lafarge
4 May 2017
I am always pleased with Dr. Cade and the staff at Town and Country Vet Clinic. I took my cat, Tony, for his regular yearly exam with blood work. While fairly well, we did additional blood work. Dr. ...
I am always pleased with Dr. Cade and the staff at Town and Country Vet Clinic. I took my cat, Tony, for his regular yearly exam with blood work. While fairly well, we did additional blood work. Dr. Cade personally called me with the results. It is this type of special attention that keeps me going to this clinic. Dr. Cade and her staff are true professionals who care for your pets. I strongly recommend Town and Country Vet Care Clinic.
Annette Kotecki
4 May 2017
Horrible experience I don't know if someone took over this clinic because we have been going here for 2 1/2 years had questions about our pet who was getting spayed and we had a lot of questions regar...
Horrible experience I don't know if someone took over this clinic because we have been going here for 2 1/2 years had questions about our pet who was getting spayed and we had a lot of questions regarding the DNR presented at the last moment and my boyfriend was a little taken aback by the fact we had to put a price on our little pugs life granted as a medical clinic they do need to know how to proceed if something happens they treated us like it was unreasonable for us to be emotional about this situation and AFTER TAKING OUR MONEY and doing the procedure then they proceed to say how our behavior made it impossible to communicate with us which is completely laughable and false because how would they have known how to proceed before they took the money for the procedure I just have to say I'm more than happy to take our business elsewhere we debated that during the discussion with them and to expect people are not going to be emotional about their animals is ridiculous my dogs are like my kids and she doesn't seem to have a passion for animals at all I want to find a vet that is realistic and has a better bedside manner. I advise to look for another vet you'll definitely find it cheaper and better elsewhere
Lam P
3 May 2017
Really happy with my experience. The staff was friendly and courteous. The exam as a new patient was complimentary, and the vet pointed out a knee issue only one other vet had ever mentioned because I...
Really happy with my experience. The staff was friendly and courteous. The exam as a new patient was complimentary, and the vet pointed out a knee issue only one other vet had ever mentioned because I brought my dog in specifically for a limp. I was there for a health certificate to travel abroad, and they charged one of the most reasonable fees from SA to Austin. Some highly rated vets were charging upwards of $300! I never felt rushed and she took the time to explain the process and make sure I was all set. I had never been there before and I will definitely be returning and recommending them.
Heather R
17 Mar 2017
Friendly and professional staff! Any time we have a question about our dogs, they have an answer. They treat your pets as one of their own which is awesome if you have shy or hyper pets.
Regular vet c...
Friendly and professional staff! Any time we have a question about our dogs, they have an answer. They treat your pets as one of their own which is awesome if you have shy or hyper pets.
Regular vet check ups and vaccinations are well priced - but they charge higher then other vet clinics for spay/neuter. They do offer a military discount so it's definitely a plus!
Highly recommend this veterinarian clinic!!!!
Melissa D.
31 Jan 2017
Got my puppy in same day for a cough did an X-ray she had phnemonia gave her some antibiotics and out the door $299 not loving the price but good thing we caught it early and Dr was great with my pup ...
Got my puppy in same day for a cough did an X-ray she had phnemonia gave her some antibiotics and out the door $299 not loving the price but good thing we caught it early and Dr was great with my pup and staff very professional
'Bianca C.
30 Jan 2017
The staff was friendly. I didn't have to wait. They thoroughly checked my pup and gave me helpful advice. They even worked with me and my pets insurance so I could get reimbursed for my pets medicatio...
The staff was friendly. I didn't have to wait. They thoroughly checked my pup and gave me helpful advice. They even worked with me and my pets insurance so I could get reimbursed for my pets medication.
Richard
21 Jan 2017
Very friendly, personable, and professional. Also didn't charge me the arm and leg I was expecting to clean and treat my dog's infected ear.
Cory Flores
2 Jul 2016
Worst customer service! Exams, nail trims etc are fine but checking out is a scandal! They are not efficient when checking patients out. I wanted to check out while my dogs were having their exams do...
Worst customer service! Exams, nail trims etc are fine but checking out is a scandal! They are not efficient when checking patients out. I wanted to check out while my dogs were having their exams done because I was having to watch a dog being chocked by the toddler while his parents did nothing. When I approached the tech to check out she said she would have to enter them. There was no one in line and it was just the other patient and myself. I stepped outside so I didn't have to watch that poor dog being chocked. After a few minutes I went back in and asked her again if I could pay. She hardly acknowledged me and said I would still have to wait for some other paperwork. I said I would not wait because I really couldn't take hearing the toddler run wild hitting and banging on everything and seeing how terrified the poor dog was. I brought to her attention a simple I'm sorry for the wait ma'am would have sufficed. Then the doctor comes out to argue with me saying he has to defend his employees and the tech had nothing to be sorry for. It's not about being sorry for something per say, it's about taking responsibility for not being efficient worker when you have nothing else going on. It shouldn't take the whole time of my visit to check me out. I've had dogs all my life and never have I seen a doctor come out and argue with the patient. Needless to say we will not be going back. The doctor made me feel very uncomfortable and was very demeaning.
Jessica Ford
14 Feb 2016
I was very satisfied with my first experience at Town & Country Veterinary Care! I am new to San Antonio and my two dogs needed their annual check up and various vaccines. I was able to get an appoin...
I was very satisfied with my first experience at Town & Country Veterinary Care! I am new to San Antonio and my two dogs needed their annual check up and various vaccines. I was able to get an appointment quickly, upon arrival the services were prompt and kind. I was pleasantly surprised when at the beginning of the appointment a Tech went over the agenda for the appointment and all the costs associated with the visit. Giving me the option to change the services as needed. I have had a lot of great Vets, but this service makes Town & Country Veterinary Care really stand out! There are no hidden costs here, great service and the Vet was great with my two fur-babies! I found a keeper!
Morgan Harris
14 Dec 2015
Didn't have to wait long to be helped, and the staff was very friendly. I just adopted a kitten who had some health problems prior to his adoption, and the vet was careful to explain some reoccurring ...
Didn't have to wait long to be helped, and the staff was very friendly. I just adopted a kitten who had some health problems prior to his adoption, and the vet was careful to explain some reoccurring symptoms I might see, and was very patient with my questions and concerns.
Brian Thompson
21 Nov 2015
Nice staff, rarely more than one or two pets in the lobby at a time (less opportunity for problems). Dr. Macias is great with our dog and always does her best to make him comfortable.
Richard Garcia
10 Jul 2013
I took my dog in for a teeth cleaning and the vet found a tumor in his testicle when doing the pre-operation check. He had been to see several vets and no one had ever even checked. She were even go...
I took my dog in for a teeth cleaning and the vet found a tumor in his testicle when doing the pre-operation check. He had been to see several vets and no one had ever even checked. She were even good enough to show me the testicle and tumor (tumor was about the size of a marble) and explain what to look for in the future. She even followed up after his surgery just to see how he was doing. My dog will probably live a longer healthier life because she was so thorough.
lemon.felan
22 Dec 2012
Dr. Manning is amazing, compassionate and GENIUS! Manning's HOLISTIC approach addresses the root problem instead of just throwing meds at symptoms. LOVE HIM.
Simon Dean
26 Jun 2012
Took both of my dogs to this clinic for their annual checkup. made an appointment and both of my animals were attended to within minutes of arriving. The staff is professional and took very good care ...
Took both of my dogs to this clinic for their annual checkup. made an appointment and both of my animals were attended to within minutes of arriving. The staff is professional and took very good care of my pets.
FAQs
Where is Culebra Creek Veterinary Hospital And Resort located?
Culebra Creek Veterinary Hospital And Resort is located at 11185 Westwood Loop, San Antonio, Texas 78253. It's easily accessible to pet owners in the San Antonio area and surrounding communities.
What time does Culebra Creek Veterinary Hospital And Resort open and close each day?
Culebra Creek Veterinary Hospital And Resort is open Monday 08:00 AM - 12:00 PM, Monday 13:00 PM - 18:00 PM, Tuesday 08:00 AM - 12:00 PM, Tuesday 13:00 PM - 18:00 PM, Wednesday 08:00 AM - 12:00 PM, Wednesday 13:00 PM - 18:00 PM, Thursday 08:00 AM - 12:00 PM, Thursday 13:00 PM - 18:00 PM, Friday 08:00 AM - 12:00 PM, Friday 13:00 PM - 18:00 PM. On Saturdays, it's open 09:00 AM to 13:00 PM. They are closed on Sundays.
Is Culebra Creek Veterinary Hospital And Resort open on Saturdays?
Yes, Culebra Creek Veterinary Hospital And Resort is open on Saturdays. Their Saturday hours are 09:00AM to 13:00 PM.
Is Culebra Creek Veterinary Hospital And Resort open on Sundays?
No, Culebra Creek Veterinary Hospital And Resort is closed on Sundays. They operate Monday through Saturday, serving pet owners during the week and on Saturday.
How can I book an appointment at Culebra Creek Veterinary Hospital And Resort?
You can book an appointment online with Culebra Creek Veterinary Hospital And Resort via our website. Simply click the 'Book an Appointment' button on their profile or use TopVet’s online scheduling. Alternatively, you can call the clinic at to schedule a visit.
What services does Culebra Creek Veterinary Hospital And Resort offer?
Culebra Creek Veterinary Hospital And Resort in San Antonio offers a range of veterinary services, including Behavioral Counseling, Boarding, Dental Care, Diagnostics, Emergency Care. From routine wellness exams and vaccinations to surgeries and diagnostics, they provide comprehensive care for your pets.
Does Culebra Creek Veterinary Hospital And Resort offer pet dental care?
Absolutely. Culebra Creek Veterinary Hospital And Resort offers pet dental care services, including teeth cleanings, dental exams, and treatment of dental issues for cats and dogs. Regular dental care is part of their preventive services to keep your pet healthy.
Can I get my pet groomed at Culebra Creek Veterinary Hospital And Resort?
Culebra Creek Veterinary Hospital And Resort does offer pet grooming services in addition to medical care. You can have your dog or cat groomed (bathing, nail trims, etc.) by their professional grooming team. It’s convenient to get veterinary care and grooming in one place in San Antonio.
Does Culebra Creek Veterinary Hospital And Resort provide boarding or kennel services?
Yes, Culebra Creek Veterinary Hospital And Resort has boarding facilities for pets. They can board your cat or dog in a safe, comfortable environment when you’re away. It’s advisable to book in advance, especially during holidays, as space can be limited.
Do they perform spay/neuter surgeries at Culebra Creek Veterinary Hospital And Resort?
Culebra Creek Veterinary Hospital And Resort provides spaying and neutering services for pets. Their veterinary team in San Antonio has extensive experience in these routine surgical procedures. They will also guide you on post-operative care for your pet.
Map
Is this your business?
CLAIM IT HEREIncorrect information? Let us know