Dezavala Shavano Veterinary Clinic

This is the only vet I will ever take my animals to. They have the friendliest most kindest people working there. We've had everything from cats to our dogs tended to by them. They have stitched up our cats from fights and saved my dog from parvo. And have even had one cremation of a dear friends dog done for me. I don't know what else I could say other than that they are the best at what they do and I am glad they are there to perform such great services. Read Less

Dr Harrison is great. We've been taking our dogs here since they got lost several years ago and this office was kind enough to hold them for us when someone found them. We have never had to wait (although there are chairs in the lobby) and appointments are available easily. The new-ish office is kept very clean (a feat considering how many pets traffic through). I highly recommend:) Read Less

This is the only vet your pets should be visiting. The staff is all very friendly and unlike other near by places, they did make you feel like an idiot when your cat gets sick. They are compassionate and empathetic to your situation. Plus there is always someone there so if your fur baby stays overnight, someone is there to keep an eye on them. Read Less

Been taking my dog here since we bought him. In fact his first visit was at the original deZavala location. Ever since then we have been taking him to the same vet. Now even though he is terrified of the vet, I know he not I wouldn't trust anyone else with his care and needs. It's gotten to the point that they know his name as soon as his fluffy but walks through the door lol. He is always treated with love and understanding, never muzzling him but turning his head away with the nurses arm. They always Address  any concern I may have, even indulging the ones that I will admit may be a little unnecessary but important to me. They always have all his medication ready to be filled and always seem to be able to pull up his file pretty readily. I couldn't see anyone else treating my dog as nicely as they do and I would suggest any new people to try this veterinarian service first I promise I wouldn't take my dog anywhere else. Read Less

We are so thankful for everyone at Dezavala Shavano Veterinary Clinic! We cannot express enough how much we love and trust Dr. Wilcox and Dr. Harrison and the entire staff. They are simply the best! They have always gone above and beyond to ensure our pets well being. It is truly comforting to know they care about our pets as much as we do. Thank you for your kind and exceptional service! Read Less

This is a review about their boarding service. I sent my 5-year-old Australian shepherd there for boarding when I was away during Memorial weekend. This is the third time we used their boarding service. The first time was great. Second time, he came home with a diarrhea which lasted only a day so I didn't think it's a big deal, probably stress. This time, he came back with wounds all over his chin and two patches on his feet. A friend of mine picked him up for me cause my flight arrived later in the evening. When he picked him up, he just got a bill with medication charges with ZERO EXPLANATION (I paid the boarding fee up front). He asked what happened and the stuff could not figure it out and at the end they just said he was like this when he was sent in, which is not true. AND no one called me any time during his stay. So I called them first thing in the morning and talked to the vet. She said he must have developed some kind of allergy and started scratching. They noticed when they bathe him on Tuesday (the day I was supposed to pick him up) and that's why they did not call. I will post pictures of the wounds which I apologize may be disturbing. It's obvious that he has been scratching for a while to develop wounds this bad and they had to give him shot and antibiotics. HOWEVER no one noticed his scratching and no one bothered to put a cone on him which could totally prevent him from further hurting himself!! The vet told me this is because they have over 150 boarders in their facility during the long weekend and my dog has a long fur so it's not obvious to notice. I do not want say anything bad although I really want to. This is what I experienced and I just want to let people know. So here is what I learned personally , 1. do not expect them taking good care of your fur baby if they have "too many" boarders. They are just responsible to keep them alive. 2. Do not expect to get calls for what happened and just pay for whatever they did at the end without any explanation. 3. Do not expect them to notice your pet may have lesions on him if he has a long fur. Read Less

This is a review about their boarding service. I sent my 5-year-old Australian shepherd there for boarding when I was away during Memorial weekend. This is the third time we used their boarding service. The first time was great. Second time, he came home with a diarrhea which lasted only a day so I didn't think it's a big deal, probably stress. This time, he came back with wounds all over his chin and two patches on his feet. A friend of mine picked him up for me cause my flight arrived later in the evening. When he picked him up, he just got a bill with medication charges with ZERO EXPLANATION (I paid the boarding fee up front). He asked what happened and the stuff could not figure it out and at the end they just said he was like this when he was sent in, which is not true. AND no one called me any time during his stay. So I called them first thing in the morning and talked to the vet. She said he must have developed some kind of allergy and started scratching. They noticed when they bathe him on Tuesday (the day I was supposed to pick him up) and that's why they did not call. I will post pictures of the wounds which I apologize may be disturbing. It's obvious that he has been scratching for a while to develop wounds this bad and they had to give him shot and antibiotics. HOWEVER no one noticed his scratching and no one bothered to put a cone on him which could totally prevent him from further hurting himself!! The vet told me this is because they have over 150 boarders in their facility during the long weekend and my dog has a long fur so it's not obvious to notice. I do not want say anything bad although I really want to. This is what I experienced and I just want to let people know. So here is what I learned personally , 1. do not expect them taking good care of your fur baby if they have "too many" boarders. They are just responsible to keep them alive. 2. Do not expect to get calls for what happened and just pay for whatever they did at the end without any explanation. 3. Do not expect them to notice your pet may have lesions on him if he has a long fur. Read Less

I can't stress enough how wonderful Dr. Wilcox and staff are. We have a big dog, she is a Saint Bernard named Catalina who weighs 150 pounds. She started having problems after her last cycle, on Monday I took her to our regular Vet and they did a sonogram she had open Pyometra, this is an infection of the uterus, this is a life threatening condition, the only way to cure this is to have a complete hysterectomy. Our vet sent us to a place to have the surgery but when we got there we were told the procedure would be over $3,000.00 this is something that we could not afford, we applied and was denied for care credit. I also located a foundation that would pay for the cost of the surgery but the vet did not want to work with the foundation. So after a three hour wait at the other place they told us the best they could do was give us antibiotics and take her home, The next day I called my veterinarian, who I have been with for over 10 years to see if they could do the surgery, by this time it was considered emergency. If the open Pyometra closed her uterus would have ruptured so we were working against time. My vet clinic wouldn't make arrangements to do the surgery, they wouldn't even offer an in house payment plan, this really upset me because I think of all of my animals as family. Catalina has been seen there since she was a puppy and I couldn't believe that they were not willing to help us in our time of need. I posted our quandary on Facebook and a friend recommended DeZavala Vet Clinic. My daughter in law called and was in shock when we were told how much the cost of the surgery would be for Catalina she had to ask again because the price was so low!! They had us bring her in and they did the surgery on her within the hour, they knew this was a life or death situation and also they waited on payment until when we would pick her up, everywhere else wanted the money upfront before they would even do the surgery. I learned a lesson in the last week, one that almost cost me my dog. All the other places that we took Catalina to only saw money, something to add to their bottom line. I also learned that people who are in a situation like mine and willing to do anything to save their pet put into a situation where they can easily be taken advantage of. What I mean is if one vet charges $3,500 - $6,000 for a surgery how can another charge a price that is only 1/4 of what the others wanted to charge me? It reminds me of when we lose a loved one, we want the best for that loved one, and price is no object to what we are willing to spend, the same can be said when it comes to our pets. Dr. Wilcox took excellent care of Catalina! I could tell when I walked in that the staff truly care about animals and owners. I am now making a business decision of my own, that is to move all of my animals over to this practice, sadly we will be saying goodbye to a vet that I thought cared about my pets, sadly they only cared about how good my credit card was. I needed someone desperately to help my dog and Dr. Wilcox was there every step of the way with us. This was a major surgery for our Catalina, Dr. Wilcox calmed our fears and anxieties and gave the best possible care. From now on our pets will only be coming to this practice, because my animals are not just animals they are part of our family! Read Less

My boxer tends to be very nervous and anxious going to the vets office, but the staff here really knows what they are doing. My boxer still walks between my legs and I have to coax him into the room, but at soon as the Dr comes in he calms right down. Last time we were there he fell asleep while the Dr took time to explain a few things to me.Read Less

I currently have about six dogs between all of my family members and we used to go to another vet for 10 years until I found this location they are amazing accommodating open on Saturdays the staff is great they they're able to get you in when you call at any you don't have to wait you can drop off. Again the staff is amazing I have never had an issue calling and making an appointment and then not being able to schedule me on that same day there are multiple people there to help you and answer your questions and the veterinarians truly care.Read Less

After having a bad experience with the first vet we visited since moving to San Antonio we are so happy with Dr. Harrison at DeZavala-Shavano Vet Clinic. The staff is friendly and attentive - when you have an appointment you are immediately taken back to an exam room and taken care of. The facility is very nice, clean, and well maintained. From experience I find that clinics/providers that take care of their facilities and front desk staff well tend to be better in all other aspects and make more of an effort to take care of their patients all together. Dr. Harrison was great at explaining his thought process and procedures thoroughly including pricing information so nothing was done without my approval and understanding. He did a great job at treating my dogs well and making sure they weren't scared or overwhelmed during the exam. The clinic also provides boarding which I would absolutely recommend. We've used other kennels before and our dogs (who are normally pretty laid back) were terrified when we came to pick them up. This clinic treated the dogs so well they hardly even noticed we were gone. They also give the dogs a bath on the last day of boarding so they come home fresh and clean and looking great. I would definitely recommend this clinic to anyone looking for a great veterinarian who knows what they're doing in caring for your pets. I would also recommend this place based on its reasonable and competitive pricing and the quality of services provided. We are so happy Dr. Harrison was recommended to us and we will not be using any other vet clinic as long as we are in San Antonio. Read Less

Our previous vet retired so it we had to find a new one. I asked people on Facebook and a friend recommended Dezavala-Shavano Vet Clinic. She has taken her animals there for a long period of time, so that was a good recommendation. My husband I took our dog and met with Dr. Harrison and the staff. We were impressed and scheduled a dental cleaning for our dog.The procedure was over quickly and she walked out like nothing had happened to her. In addition, the price they estimated was the price we paid.She will be returning for any future boarding or medical needs. Read Less

The middle-aged woman with the pink/purple ring is ridiculously rude. I am only keeping my boarding reservation because I've had no luck finding another place as nice as theirs to board my pups during the holiday. P.S. 2 stars for the kind woman I had initially made the reservation with. Hope to see friendlier faces when dropping my pups off. Read Less

We are so thankful for everyone at Dezavala Shavano Veterinary Clinic! We cannot express how much we love and trust Dr. Wilcox and Dr. Harrison and the entire staff. They are simply the best! They have always gone above and beyond to ensure our pets well being. It is truly comforting to know they care about our pets as much as we do. Thank you for your kind and exceptional service! Read Less

We love Dr. Harrison! We started visiting DeZavala-Shavano out of convenience when our oldest golden was undergoing chemo and needed weekly vet visits, but we have switched to full time here because of the care we received. They were great through the sickness and eventual loss of our sweet Zeke. They are mindful of costs and only do expensive procedures when they feel it's necessary, which is great because my other golden, Phoenix, is prone to allergies and colitis so is seen a couple times a year outside of normal exams. They are patient with my "less than tame" rescue dog, Teddy. They can usually squeeze us in quickly if any of our pets are sick and need to be seen on short notice. We always ask for Dr. Harrison, but have seen a couple of the other vets when he didn't have availability and have always been pleased. Read Less

We adopted our cat from here six years ago when they were still located on DeZavala by Clark HS. They aren't our primary veterinary clinic but because they're so close to our house, we've brought our cats/dogs in and they were very nice and accommodating.Their new location is very nice and in a good area for us considering we live so close. I'm hoping to bring our cats in to get baths & nail clippings. Definitely recommend. Read Less

We have 7 rescue pets, 5 cats and 2 dogs, and DeZavala-Shavano Vet has been great to work with.  They are reasonable, offer a multi-pet discount, and don't insist on things I can't afford (such as the ANNUAL rabies shot when there is also a 3-year rabies shot...savings!!)We've used their veterinary and bathing services, and they're both great.  Just wish they had a groomer and we could keep everything in-house!  They have lots of availability and once fit ALL of my fur children in on the same day when they mysteriously all got worms...eeeewwwww!!!!  Gross!!!  Expensive trip to vet later, worms were eradicated.  Thank you!I also love them because they're okay with working with my outdoor kitty who while I wouldn't say is "feral" is definitely harder to handle than my other indoor kitties.  Not every vet is outdoor-cat friendly so kudos to them! Read Less

We've been going to Dr. Wilcox since we moved here 7 years ago -- and she's the one that I refer to when I discuss how much we love this place. They've helped us through all sorts of issues...and always made us feel better about things. They've helped us through the loss of a pet, they help us when we go on vacation, and so much more! Dr. Wilcox is awesome! Ask for her by name! Read Less

I could not be happier with my experience here. Dr. Nunez was a godsend to me. I came home from work one day during lunch and my dog, Duncan, was peeing blood uncontrollably. I didn't yet have a designated vet in San Antonio so I took him to the Banfield Clinic. They were going to run some diagnostic checks and figure out what was wrong with him by doing X-rays, Sonograms, and blood work, before treatment, the total was going to be almost $400. At the insistence of my grandfather I took Duncan here for a second opinion and I couldn't be happier. Dr. Nunez was knowledgeable, his approach is scientific and he wants to make sure that you understand everything before he begins treatment. It turns out that it was just a really bad UTI, Banfield wouldn't have seen this through the tests they wanted to run. Now I have a happy and healthy puppy again! And I found my vet in San Antonio. Read Less

Ok, we moved here about 2 months ago from being in Okinawa Japan for 10 years.  I have a small Yorkie name Jay.   My daughter sent me a video of Jay shanking really bad.   Nothing we have ever seen him do before.   I got off work early because I had to go get him check out.   Long story short they r the best staff ever.  Dr.  Harrison u rock I will tell anyone who have pets to come and see u.   You explained everything to me and ran test just to be sure, you took time with us u wasn't in no rush.   I'm happy now that I don't have to look for a VET for my Jay.   Thank you, thank you for taking care of my Jay.   You ROCKJessica Wallace Read Less

I really hate to do this.... the staff is wonderful here. I have to agree with the user Bryan M though. Which is why i am giving them a 2 star not a 1. I didn't hate the service nor the people, they were all very nice and they loved my Dane. The reason for the rating is my pup has been suffering from diarrhea, skin irritations, and a low grade fever of 102.7- which is apparently normal for dogs. I took him in as for the last 2 days his bowel movements have been much much worse. They did a fecal exam and gave me the all clear. It must be the food and gave me some for sensitive stomachs. Well this morning and last night the movements were even worse so my girlfriend took him to her dogs vet. The same vet she has used for years. 5 mins in and the fecal exam came back positive for hookworms and also a skin fungus. My pup was in pain, which the vet pointed out easily just by his posture. Something this vet failed to point out- just like they failed to point out he had hookworms- and a skin fungus. Again-- great people. They just failed me where I can not tolerate a failure. My checkbook doesn't fail, so i can not let a service i am paying for and entrusting with the life of a cherished pet fail me. Maybe your pet's visit/diagnosis will be different.Read Less

The clinic was extremely accommodating when I called needing to get my dog in immediately for a hot spot the day before we were planning to move across the state. Upon arriving, they diagnosed and treated her hot spot plus a double ear infection and updated her vaccines. They knew I was in a rush, and we were out the door just 20 minutes later. I was so pleased, impressed, and appreciative! Read Less

Even though the entire staff acts professional and courteous in the beginning, all they care about is making money. My cat was suffering from chronic kidney disease and they failed to mention that crucial part to me. I found this out from another veterinary, explaining to me that my cat was suffering from this disease for quite some time. I had to put my cat down due to her kidney disease. The vet from the de zavala clinic told me everything was normal and I believed her from the bottom of my heart. But she lied to me about my cat. I was fortunate enough to have my cat die in my arms in peace when my new vet told me what would happen. I wanted to tell my story so if anyone brought their loving pet to the De Zavala Clinic, please find another clinic that will not only care for your pet but love em at the same time. This place only care about money, not about animals.Read Less

Growing up in San Antonio we always took our pets to see Dr. Harrison. Even though I no longer live there I recently needed to bring one of my cats to San Antonio to see a heart specialist, living 6 hours away and not having some where to keep her with me, I was able to board her at this vet clinic on short notice and with out any idea of how long it would be. The staff took very good care of her in their ICU and even gave her all her new medications so I wouldn't have to the day we headed home. We will hopefully be coming back for her 6 month check up and I will for sure be boarding her here for our stay.Read Less

Not exactly sure how they have such high rating. I went twice and found the staff in the front to be rude and they just sit and don't greet you nor does it seem they know how to smile (except the girl who does the billing collections). When you call to book appointments they are blunt and you can tell they just want to get off the phone, that is if they don't immediately put you on hold as soon as they pick up. I just didn't get the vibe that they were animal lovers as they didn't even care for the pets who would walk in as opposed to my normal vet where they pick up your pets and hug them and they just make you feel comfortable and like your pet is really cared for. Anyway, I live really close to here now and wanted to switch to this vet since it was convenient and they had good reviews. I took my dog because she seemed to have what appeared to be an ear infection. The doctor said no, it was only a little bit of dirt and normal stuff. So they gave me expensive drops to clean out her ear. It didn't work. The weird dark gooey stuff persisted after a week so I called them back and asked if they could see her again cause it wasn't going away. The girl put me on hold and when she got back on the line said the doctor would prescribe her an antibiotic. I don't understand how you can prescribe without seeing her again if he had just said it was nothing but dirt. So basically they did not want to see her, just give me medicine and try that out. It still didn't work so I went back to my normal vet and they took care of it! I won't go back here. I really hope their customer service and the service provided by the vets improves for the sake of their patients and owners. Read Less

Dr Harrison has been taking care of our pets for many years. He just helped us get through a very difficult time as we had to put our old Brittany down. His care for the dog and the compassion he showed was so helpful, he was a true friend and my entire family appreciates and respects him. Dr Harrison is a great vet and a wonderful man. Read Less

I am so thankful to have taken my cat to DeZavala Shavano vet. A family member had initially taken him to another vet, and the wait for his follow-up on a Saturday was going to be 3 hours. I took him to this vet (I frequently pass on the way home) and they were able to see him immediately. He was diagnosed with a blood disease and Dr. Wilcox was very informative and helpful- clearly a huge pet lover. They are going the extra mile by following up with my cat every day this week for feedings. My cat is on day 3 of recovery and I know they are doing everything they can to help. It is also a huge help to be able to drop him off in the morning before work and pick him up later in the afternoon. They are flexible with payments as well. Read Less

Since I've lived in San Antonio, I've been a client at half a dozen veterinary clinics, and this is definitey the best I've experienced. Dr. Harrison is friendly and thorough, and he always calls me to let me know what he did, what he prescribed, and what he recommends. All of the vet techs are obvious animal lovers, and have treated my pups with care.I love love love that you can drop off your pet the morning of your appointment and pick him/her up in the afternoon. This is a great option for busy people such as myself. Read Less