Marbach Road Animal Hospital

They have good veterinarians, and great veterinarians. I like the one that takes care of my dog, but the one that takes care of the cat is not as good. The doctor for the cat is either hard of hearing or ignores the pet parents. Both take their time and take care of the pet, but they aren't equal. Read Less

I absolutely LOVE bringing my fur babies here. Dr. Young, Dr. Martin, Cat, Sylvia, & Crystal are all so BEYOND amazing. They truly care about your animals and they take the time to get to know your family also. They always have an answer to what you're going through with your little babies & they do not make you feel less than yourself for not understanding if they need to explain it again. They always go the extra mile and prove they are a great office. They are genuine to the core and I will recommend them to everyone! Thank you, Marbach Rd. Animal Hospital!Read Less

We took our newly adopted and neutered dog for a wellness exam and to schedule next vaccinations. The vet was extremely knowledgeable and helpful. The prices were far beyond reasonable and I'm glad we looked around before choosing a vet for our dogs. Thanks y'all! Read Less

I'm honestly in shock that there are any negative reviews about this vet. I have an Old English Bulldog and I love him as if he is my son. I have been to all kinds of vets and it wasn't until Affordable Petcare Grissom gave him an improper medication combination, that I found Marbach Road Animal Hospital. My dog has seen all 3 vets here and this is the ONLY vet I will ever take him too. I am so very lucky to have found a staff that is so caring and understanding of my dogs needs. If you're looking for a place that's cheap, don't go here. Cheap pet care isn't good and good pet care isn't cheap. 10/10 would recommend. Read Less

Dr. Young is an an older vet who's "seen it all" and is in the sweet spot of his career which puts him in a position to provide an elite level of care. I'm writing this after going to his office for 2+ years. Every time I go to the newer vet in the nicer neighborhood near my house I always leave saying, "I should have just made the extra effort to go to Dr. Young." I highly recommend this vet especially if you have a Bulldog breed.I was unsure about this place because it's not in a great neighborhood but I was blown away by the high level of service and expertise of Dr. Young and his staff. I own an English Bulldog who needs regular vet appointments and I move around a lot so I've seen many vets over the years. Dr. Young is the absolute best vet I've ever been to. He consistently provides advice and treatment that really works. He takes extra time and effort to make sure my dog is taken care of effectively the first time. I never feel like I'm being rushed in and out so he can see as many patients as possible or that he's trying to make as much money as he can out of my visit. I always feel like he genuinely cares about dogs and English Bulldogs specifically. Read Less

When we arrived to see Dr Young for my dogsons skin rash, we also mentioned that we needed to update his rabies shot, but only his rabies shot. Dr. Young asked if he had his "combination shot" and I said no. We proceeded to say just the rabies shot today. (we try not to give our dogs any unnecessary vaccines as they live indoors and never really encounter other dogs. We do not even go to dog parks). During our visit we felt like Dr. Young was working incredibly too fast, not listening to us, or letting us talk. It seemed he was squeezing as many appointments in for the day as he could.He proceeds to take Duke to the back to give him a heart worm test, poop test, and his shot. (All of his tests came back great)He comes back with Duke, and also with about 6 different medicines in his hands. Our bill was $460. (We just came in for a skin rash) So being that Peter and I question everything we start going over the itemized list of medicines with Dr Young. It was still hard for us to speak as he continued to speak over us explaining the medicines, but i did manage to cross out two medicines that were unnecessary such as a $60 anti itch pill (Earlier in the appointment he asked if Duke had any itch and before i could answer, while i was answering "no he is not itching" he began to speak over me).As we are checking out we asked the office manager, Sylvia, why this combination shot was on our bill? She said well if he gave it to him that is why its on there. She went to the back to get Dr Young. He proceeded to tell us he gave Duke the shot because he needs it to protect him. We said but we did not want it. He said I am certain you said you did. By this point Duke had been given the shot and we are in a corner with no options other than to pay and leave.Feeling incredibly frustrated talking about how horrible Dr Young made us feel the entire drive home (We drive 45 minutes out of our way to see Dr Young because he is said to be the best).As soon as we arrive home Duke throws up more than he ever has in his life. He started slipping on his vomit and choking on it. I grab him and start helping him. He catches his breath but is now just breathing very heavily. He continues to keep gagging and hacking up. So i call Dr Youngs office. Dr Young tells me he might have motion sickness from the car ride (Duke has never got motion sickness he loves car rides i have taken him everywhere in his 9 years). He then tells me maybe he has low blood sugar give him honey. I gave Duke honey (He was uninterested). We waited 15 minutes and finally i called Dr Young back and he said okay bring him in. When we arrived it appeared the office was already closed and they were just waiting for us. Dr Young took Duke to the back immediately leaving me worried in the exam room. I can hear them saying put oxygen on him. Finally Dr young brings duke back into the exam room still heavily breathing. He says that he did a chest X-ray, and he got a little bit of fluid in his lungs when he threw up, and the antibiotics should take care of it. He sent me with the X-rays saying "In case i needed to goto the ER show them these". He did not say goto the ER, he said in case. (View Video of Duke seconds before Dr Young Told us he was okay to go home)Still not telling me why Duke was throwing up, he said i gave him some anti nauseous medicine he should be fine. The doctor tried to give Duke some water before we left, and duke did not want anything to do with it.We got back home and Duke seemed to calm down, just still breathing heavily. Nothing changed from when i left Dr Youngs office so i felt like this was something that would pass and if the doctor did not say take him to the ER with that breathing pattern then it would be okay.I went to sleep in the guest room next to Duke in his kennel. I slept next to him so that i could monitor him. I woke up on Thursday morning to the site of Duke passed away in his kennel.I am incredibly heartbroken over this, as is our entire family. Duke was an older bulldog but he was doing great. He still had time. I feel that Dr. Jim Young did not want to admit Duke was having an allergic reaction because we argued that we did not want that vaccine. I feel that he put his pride before my dogs life. I feel that we should have all been able to say it was a miscommunication, and this bulldog is having an allergic reaction requiring emergency care he needs to go to the ER. I feel that he did not want to say that because that would be admitting that he made a decision he thought was best for our bulldog, and instead it was life threatening.Dr. Jim Youngs character is what I would like to put in question. I would like to spread awareness to other pet owners. I would like pet owners to know that you are the voice of your fur babies, and if the doctor will not let you speak you need to walk right out of there and find another veterinarian. I am not saying do or do not vaccinate. That is your decision to make.We lost Duke. Read Less

This place is not safe to take your dogs to. Please be careful where you go. Word of mouth is sometimes better from a friend. Loss of a pet is more than just a tragedy when it's your child. Ignorance and blatant routines caused a death that should have never happened. Read Less

We have been utilizing this facility for years. Dr Young his Doctors and staff have been great. Dr Young has been absolutely the best at treating our Bulldog's Cullen and Tonja and showed such love when we brought Tonja in when he passed away. Christine rt the front desk is amazing and I am sure all the super employees here will ensure that appropriate customer service is conducted. Read Less

Dr. Allen is always polite and not trying to waste youre money!!! the vet is always expensive but regardless i know they will do there best to not screw me over financially and take care of my best friend. I recommend these Vets and appreciate there help.Read Less

They're okay. I don't like that they do the examination outside of the room. I prefer to be there so I can see and discuss any issues that might pop up. Some people may be completely fine with that, but I prefer it another way. I'm paying for it, so I want to make sure the vet is being thorough. Read Less

Amazing vets! I recently took my sweet baby girl to these vets and I was genuinely amazed at the wonderful, caring and compassionate care my dog received. I took my dog because she had gotten into the trash a couple of days before and she started vomiting shortly after. After reading terrible stories on the internet about dogs getting into the trash and getting bowel obstructions I was so afraid that this is what was happening to my dog. When I called Marbach road animal hospital I told the receptionist the situation. She informed me of the busy schedule they were having that day but that she would make sure she told the vet. Within 20 minutes the vet called me back and told me to bring in my dog. When we (me and my friends that were helping to support me emotionally bc we thought the worst was going to happen) arrived we were taken to a room within 10 minutes and seen by the vet shortly after. When the vet examined my dog he was so sweet to her, talking to her telling her the first order of business was to pet her. Then he continued to thoroughly exam my dog, explaining to me the entire time what he was doing. Before any studies were conducted the vet clearly explained to me what he thought should be done and clearly asked me for permission to proceed. I was very grateful for this because I know vet bills can be painful. During our visit, because I was thinking the worst was going to happen the vet approached our situation more positively. He laid out all the options and reminded me that we will take one step at a time. He was very compassionate every step of the way and I definitely will return. I would 100% recommend this vet to others. Read Less

We have 2 Frenchies and 1 English bulldog and they have received excellent care from everyone at Marbach Rd Animal Hospital. All 3 of our boys started going right after they joined our family - they had all their shots plus were neutered here. Dr. Young was always professional and caring with the boys. All we want is a facility that will love our boys as we do and look out for their best interests. Dr. Young and his staff have never let us down. Read Less

I see quite a few displeased customers. I am a vet tech that works here. Kat is definitely not a people person. I love seeing people ask for me to be their tech, or tell me they were happy I was working today. If there is a problem then you can always ask for another tech. I do apologize for any mistreatment by our staff. Dr. Young can be rough around the edges but he absolutely melts at the sight of any animal. Dr. Martin is a little different from him, by being more empathetic and chatty Kathy. But this is one of the best veterinary establishments I've seen and I've been in this practice for 1.5 years now. Just ask for Jami. Read Less

Ive been coming hear for years and really feel bad about leaving them but their front desk is rude and can not handle their job appropriately. My 13 year old has better manners than these ladys ( i use that term loosely). Read Less

I have VERY mixed feelings about this vet. I was originally going to Ellison Dr. Animal Hospital because it was closer to my home. My cat had an emergency on a Friday and they were unable to take me. Marbach Rd. took me, even though it was clear that they didn't have an opening. I was so thankful because I knew I would have a disaster if I had to wait until Monday to see a vet.Since my cat's issues are recurring, the vet did alot of research on trying to find out what different things could be causing the problems. After the symptoms came back, he tried more medications to see what would help. At this point, I was planning on making them my primary vet.While my cat was still having symptoms, I had to go out of town and I decided to board her for the weekend so they could continue to give her the medication. When I went back to pick her up, I found out that she had been experimented on without my consent and mistreated. It doesn't help the situation that my cat isn't friendly, but they were well aware of this, before hand. I feel it's my responsibility to notify anyone handling her that she will become violent, and I did on multiple occasions.With that said, they gave her a shot of the same medication because they couldn't handle her. Exactly how do you give a shot to an animal without handling it, a dart gun? They never disclosed their method of administration. I was charged extra for the shot and given no discount for the prescription I previously paid for, which I didn't receive the remainder of the pills when I left. They also informed me that they were spraying something into the kennel to get my cat to calm down, and charged me for that too. They could have just left her alone, for free. All of this sounds like it would make ANY animal MORE angry! It took my cat about a week to recover from this experience. I was in tears by the time I got to my car from the guilt of her suffering from my misjudgment. I will never be back and I hope you take my review into full consideration before going there. This is not an exaggeration. Read Less

So I came to this vet when I got my bulldog as EVERYONE states that Dr Young is THE doc to go for bulldogs. Anyway...yes his bedside manner IS a bit lacking...lol AND i had the same experience where he is talking to you and he is petting the dog...but the dog squishes its eyes because its more like whack whack whack...ha ha.. He reminds me of that aunt that loves you so much she just HAS to squeez your cheeks when your young. He is very knowledgable and does wish to do what is best for your dog AND you. IE what can you afford, etc etc. I am lucky that I can usually go the xtra mile for my pets, but they do not judge you if you cannot. I like that. Anyway, he comes off a bit gruff, but dont be afraid to ask questions...he will tak ethe time to answer any and all your questions..you may just have to pipe up to make sure he realizes you DO have questions. Dr martin, is gentler with his approach. He is very personable and also has the attitude of what is best for my patient and its human. :D Both Doctors will take all the time you need and answer all your questions. The staff is ok. They seem friendly. I dont know if this Kat person is still there as I have never seen someone of the description. Lastly...when I saw the practice i was...YIKES!! Its in a non sophisticate part of town..and the office is a little run down. But with that said...So far in SA this is the BEST care i have recieved. And I would reccommend this vet( trust me I have gone to a few others in alamo heights, the SS..that I would NOT rec..) Read Less

I took my 5 month old puppy here on a Friday because she was showing signs of parvo. My regular vet could not get her in, and after searching through several reviews, I decided not to go to the place he'd recommended (Angel of Mercy), and to try here instead. I am so glad I did. I did not have any contact with any of the vet techs, (other than them peeking in the room to get a glimpse of my puppy,) so I cannot comment on this Kat person, but the front desk girl (Crystal?) was very friendly. We saw Dr. Young, and after briefly looking at my dog, the first thing he said was it was going to cost me about $800 to hospitalize her. I knew she had parvo, and had seen reviews from other vets stating $1600 to $1800 and up, so I was pleased to see he was so much lower than them, but his delivery of the amount wasn't the best, (but then he's a vet, not a salesman.) Still $800 was more than I had, and unlike the majority of Americans, I don't use credit cards. I discussed this with him, and although it was against his recommendation, he offered me the option to take care of her myself. He gave her some injections, and provided me with medications to give her at home for around $200. I went home with a bag of meds and cared for my puppy over the weekend, which surprisingly, she made it through (I have heard really bad prognosis for parvo puppies). I think I did an excellent job caring for her (better than any vet tech would have,) but by Tuesday I felt that she was getting too dehydrated and really needed IV treatment. I took her back to Dr. Young, trying to get as much money together as I could just in case hospitalization was necessary. On our second visit, everyone in the office was very friendly and happy to see my dog was hanging in there. Dr. Young knew I was trying to avoid hospitalization, (although that is always the recommendation with parvo,) so this time he gave my dog the subcutaneous injections to hydrate her, showed me how to do them, and sent me home with everything I needed to do them at home. His bedside manner is a little lacking, (he's a little rough, and he was patting my very weak little dog as he was talking, and her legs were sliding out from under her and giving out), but of course, I don't think anyone would be as gentle as we are with our own pets. Even so, he was very patient and informative. I do not feel that it is just about the money with them, as I have with other vets. Other places have the mentality that either you have the money to pay them, you let your dog die, or pay to put them to sleep. Not all pet owners have an endless amount of money to shell out when things go wrong, and I understand that not all things could be treated at home, but I sincerely appreciate them giving my dog a chance at life. Read Less

I read all these reviews because I worked for Dr. Martin and Dr. Young for a year. They are incredibly nice doctors that taught me a lot and I will forever be grateful for that. With the mixed reviews I will say if you take your pets there the doctors will not try to ""sell"" you into anything. They don't beat around the bush either, they care about the animals very much. The reviews are correct though about Kat. She is one of the reasons I quit working there. I've been out of high school for almost 20 years, no need to revert back to that childish behavior. I built strong relationships with many clients and we still keep in touch and from what I hear it hasn't changed much. If I were you I would still go to this vet for the doctor care but ask for a different vet tech other than Kat to help you. She's knowledgeable but has no people skills. Read Less

My husband and I have been taking our dogs here for about 6 years. The first time I went there we had a dog that was old and needed to be put to sleep. I have never had a vet that takes a paw print in a plaster shaped heart and then sends a beautiful signed sympathy poem a couple weeks after the passing of a pet. I thought that this was SOOOOOO thoughtful and caring. The staff is wonderful and both doctors really care ALOT about your pet. I went in one day to get some dogfood and the front receptionist was crying with a lady who had just had her dog put to sleep. These people do care. I am sadden to see the negative remarks about this place. Maybe those people just wouldn't be pleased from anyone! Read Less

I have been to Vets all over the country and I've never found more wonderful people. My cat, Nicholas, is a terror. He only likes ME and is not people friendly. He hates riding in the car, being touched by anyone but me and has claws because he stays outside a lot. Needless to say, he goes balistic when ever I take him to the Vet. Because I had to have the Vet keep him several times for several days, I was worried how he would do. This is the first time he actually LIKES going to the Vet. He is so happy when I go to take or pick him up. He has made some great friends now and he is a better kitty for it. Thier prices are very reasonable also!! Read Less

I would not recommend this place only because they have a vet tech working there named Kat who acts as if she knows what she is talking about but instead is an idiot. The new receptionist acts like the life has been sucked out of her. Star is very nice and caring but that's about it. The place is becoming way over priced and not enough quality to go with it. It's sad because I have been going there for years but the fact that the doctors will not take responsibility for their clinic and fire kat that absolutely does not belong there makes me question their value and care about their clients. The doctors are really ok but no one else there is worth anything. I am sorry that might sound cruel but it's the truth. Read Less

would NOT recommend this place. I paid $97.00 for an x-ray, however I have no right to a copy? Kat tried to tell me there was no way to duplicate an x-ray. Hello, it's 2009,, where have you been? Yes there is a state law that the vet must keep the records for 5 years,, but the rest of the law states.. ""(c) Upon the request of the client or his/her authorized representative, the veterinarian shall furnish a copy of the patient records, including a copy of any radiographs requested, within 15 business days of the request, unless a longer period is reasonably required to duplicate the records. The veterinarian may charge a reasonable fee for this service, including actual costs for mailing, shipping or delivery. A veterinarian may not refuse a request for copies because payment in full for veterinary care has not been received from the client. "" So now that I have clarified the law, the doctor says I can pick up a copy. Huummmm, Kat,, guess someone invented an x-ray duplicator today. Read Less