Animal Care Center Of Hays County

Lady at the front desk needs to work on her manners. Wouldn’t let me finish a single sentence and had major attitude and claimed it was because she was the only one working. When she asked me what was wrong with my dog all I had a chance to say is “well she’s been..” before she rudely interrupted me and said the appointment would take twenty minutes without even waiting to hear me out. If it’s such a strain on your emotional well-being to answer the phone and set appointments for a vet clinic, get help or better yet get another job. Maybe one where you don’t have to interact with people. When I call an establishment I expect to be treated with respect regardless of how pissy you are that work got busy. Will not be returning purely because of the way I was spoken to over the phone. Read Less

I was unsure about bringing my pup in, but it was a really quick check up to make sure her stitches from spaying were healing properly. As I thought there was a small stitch out of place, and he removed it AT NO COST, and I'm not even a regular customer! No BS charges, I was in and out in a matter of 15 minutes. Very impressed! Read Less

I was so unsure about bring my dog here, but I’m so glad I did. There were so many other vets in the area but when I called the front desk lady was sooo helpful and explained a lot to me. So I chose to go here, when we got there earlier then our appt they went ahead and took us back and saw my fur baby right away. Very helpful and so nice, I would recommend this place to so many people. The Vet and the people were great! So many people use this vet it’s such a great and happy place to be. My pup felt safe and wasn’t to scared. Read Less

I just got a puppy that needed shots and an overall health exam. When I first walked in the ladies at the front desk were so friendly and helpful. I did not wait at all and the vet tech was very helpful in answering questions as well as the lady at the front desk upon leaving. The veterinarian was very informative of the complications of the breed (an English bulldog) and made sure we knew everything and had plenty of resources to keep him around for a while. The prices were very reasonable and Rambo was very comfortable throughout the entire visit! This will be our permanent vet as I have not had a better experience anywhere else! Read Less

We took our dog here after he seemed anxious about visiting another vet clinic in the area. When I made an appointment for my dog for vaccines, after taking us to the patient room, they whisked my dog back to the doctor's area without explaining anything. I'm used to shots being done in the patient room with me. My dog was howling/crying and I felt helpless. Afterwards they stated it would probably be easier to do vaccines with me around. If they had talked to me in the first place, they would have known that. Another visit my dog was lifted by a vet tech to be on the examining table, she bumped his head on the table and didn't apologize to me or anything. The male veterinarian is unfriendly and doesn't voluntarily explain services. I had better luck with the female veterinarian with my cat. Overall, I am not impressed with their unfriendliness and giving services to my dog without explaining first. Read Less

Worst vet experience ever. They treated my cat like she wasn't a living thing. They were pushing her wherever they wanted, scruffing her (for no reason because she was fully compliant), and just overall being super unfriendly. I was sorely recommended here and I regret even considering it. I will never be back and I would literally choose any other vet than this place. Read Less

First time here after doing research for the best veterinarian in San Marcos. And I choose the right place with friendly staff and a professional doctor that knows best for my dog grace. It's affordable and close to home. I will be coming back, thanks guys! Read Less

I am a college student and I got a puppy over the summer, my dog's vet is in Dallas. I go to Texas State, so I needed to find a vet for my girl in the area. After reading reviews and getting recommendations from people, I decided this was the vet that I needed to take my dog to. She recently got spayed and this was my first experience at ACC. I only have one negative thing to say about this place. The Dr. was great, but the staff was quite rude. I feel like anytime I askthem a question, they seem annoyed or like I am an issue or inconvenience to them. I don't know if this is because I am young and they don't take me as seriously or what. I just know that every time that I have talked to someone other than the doctor, they just have not been as nice and welcoming as I would have hoped. Other than that, the whole experience was just fine and my puppy is healing up very well. Read Less

LOVE this clinic. I can't say enough good things about them but my top 5 are:1) Very friendly staff2) Usually minimal wait time and same day appointments3) Extremely fair pricing4) Their vets are willing to look beyond the super common ailments to find the true cause of a problem, rather than continue to treat the symptoms. (doesn't sound like a huge plus, but do you realize how many vets will treat for the super common ailments and then seemingly give up? way too many)5) they follow up and seem to have a genuine concern for your pets.Take your furbabies to them, you won't be disappointed! Read Less

We are so thankful for these folks. "Dr. J" and his staff are incredibly accommodating, and very kind. The few times we've needed appointments have been urgent, and they've gotten us right in.The clinic itself is quite small, and (frankly) a little messy... but these guys are super organized, and their experience shows. You can tell that Dr. J has  seen it all. He has a warm, informal approach, and will tell it like it is (feels like a country doctor).Aside from the good bedside manner from the doc and his staff, perhaps my favorite thing is that they only recommend diagnostics and treatments they deem necessary. THEY ARE HONEST! So refreshing, especially coming from one of the not so forthcoming places across town. The only thing is, Dr. J travels a lot  (mission work? ), and the guy that replaced him the first time we came in was a strange one, who had a really hard time with communication. So, stick to the original, when you can. Read Less

So incredibly friendly and helpful! I just moved here from a state that does not have flea and ticks, and after a bad reaction to an over the counter medicine, they were kind enough to promptly get me into the office even though they had a very busy day. Dr. Jorgensen also took the time to help me with a situation after hours. I am very grateful for their care and genuinely good service. I will continue to bring my dog here for regular vet visits! Read Less

I called all the vets in San Marcos and this is the only one who could help out the same day. The other vets want you to pay extra to see your pet that day but, I called them and they gave me an appointment on the same day. It was no extra charge. I was very happy with that and their service is amazing really nice people.Read Less

Dr. Jorgenson is amazing! After spending thousands on vet bills and going through multiple medications (none which worked) for my pup's allergies and skin issues, we finally found someone who understands what he's going through. On our first visit with Dr. Jorgenson, he prescribed him exactly what he needed to help him...and it actually works. He doesn't try to push extra tests/fees on you at all, he just does what he needs to in order to help your pet. Also, the front desk staff is the friendliest I have ever come across! I couldn't be any happier. Read Less

Half a star, The vet's are uncaring and cold. I brought my elderly dog and had never seen them before. I offered to call my pet's normal vet so that they could better understand his medical history. They took great offense to this and were very unprofessional in the manner they handled me mentioning that the other vet could help. They kept my poor buddy for a little over an hour and asked me to come back and pick him up. They said they could put him down there but instead they told me to take him home and go to my OTHER vet, in a very snooty tone. I kept my dog planning to take him to his normal vet in Lake Travis in the morning, however the pain was too much and he got worse, I had to rush him to New Braunfels and have him put down there at 1am, in much more pain than he needed. This is a terrible place and they care more about closing and going home at 6pm then putting a dog down in pain. RIP Malcolm 11-10-15Read Less

I brought my pup in this afternoon for treatment for a UTI. I was a vet tech before I transferred to SM for college, so I'm pretty critical of veterinary clinics concerning staff behaviour, interaction, cleanliness, and interest in the pet and your concerns.This practice is so much more than I could have hoped for! The staff is energetic, welcoming, and so sweet. The techs are knowledgeable and attentive. The tech I was with wrote down all of my concerns and let me constrain the dog when checking for her temp and administering a medication. I'm not sure if they do that with everyone, but I was glad that they let me have a hands on experience in their care for my pet since I know what I'm doing.Dr. Jorgensen is a dream vet! He's "old school" in the way that he comes into the room to talk with you and interact with your pet. I loved this! This is how my old boss was, and I definitely feel like you get to know the patient and their specific issues better in a practice like this. It's refreshing to be able to see a tech and vet work on your dog and it gives you a lot more trust in them. Plus, when there's only one vet and they're hands on, you know they read through the files and you won't have to re-explain your pet's history to a vet that you haven't met before at the same office. This practice may be small, but I think think small practices have the leg-up in patient care.I was able to get a same-day appointment, and they were quite busy when I came in and left and I never had to wait.The prices are outstanding - I paid so much less than I budgeted for. My pup had to get an x-ray done, and then got three meds - It came out to a dollar less than what another vet in the area had charged me for a urinalysis and one medication.This is a fantastically impressive practice and I'd trust them with my pup 100%! Read Less

Update (19/08/2015): So we have moved to Canyon Lake, and this is still going to be our vet. Through the death in 2014 of my old Siamese coot, to Hopscotch's fight against all odds after we brought him home, to the handsome, paralyzed Mr. Guest we found in the street (who finally found a good home with his foster mother in Austin); the staff has been compassionate and understanding with the diverse needs of our furry family. Added to that that you can schedule multiple pets in one visit, as well as the staff's willingness to work with you on unexpected events, and there's no reason for us to go anywhere else! Original Post: This is the third vet I've used here in San Marcos, and I only wish I'd discovered them 5 years ago. The first vet I tried was okay at first. I assumed the prices were reasonable and tolerated the front desk (usually someone's daughter in high school) constantly putting me on hold and then ignoring me until 5 (when she hung up on me). Eventually, it grew to be too much of a hassle despite the convenience of it being right down the road. So I started using Four Paws. They were great, but crazy expensive and a bit too far out (practically in Wimberley). So then I started using this vet. Pros: Advantage II is about $15 cheaper here than the previous 2 vets I used. Extremely friendly staff. They'll remember you, too. Can schedule multiple pets (including different species) in the same visit for the cost of just 1 office visit. If you stop in for a quick checkup on a sick pet (like after finishing a round of medication), there's often not a visit fee. Vaccines are reduced on Wednesdays and Fridays. They don't push unneeded/unnecessary treatment/vaccines, especially on older animals. In fact, they'll recommend the opposite and give helpful advice, too. They will try to accommodate walk-ins as best they can. Cons: The office is a bit small, so the waiting room can get a bit crowded at times due to their popularity and that they will try to fit in walk-ins. Read Less

Update (19/08/2015):  So we have moved to Canyon Lake, and this is still going to be our vet.  Through the death in 2014 of my old Siamese coot, to Hopscotch's fight against all odds after we brought him home, to the handsome, paralyzed Mr. Guest we found in the street (who finally found a good home with his foster mother in Austin); the staff has been compassionate and understanding with the diverse needs of our furry family.  Added to that that you can schedule multiple pets in one visit, as well as the staff's willingness to work with you on unexpected events, and there's no reason for us to go anywhere else!  I should probably add that I am NOT the "Bri" mentioned in another review.  Wasn't actually aware that there was a "Bri" even.Original Post: This is the third vet I've used here in San Marcos, and I only wish I'd discovered them 5 years ago. The first vet I tried was okay at first. I assumed the prices were reasonable and tolerated the front desk (usually someone's daughter in high school) constantly putting me on hold and then ignoring me until 5 (when she hung up on me). Eventually, it grew to be too much of a hassle despite the convenience of it being right down the road. So I started using Four Paws. They were great, but crazy expensive and a bit too far out (practically in Wimberley). So then I started using this vet.Pros:· Advantage II is about $15 cheaper here than the previous 2 vets I used. · Extremely friendly staff. They'll remember you, too.· Can schedule multiple pets (including different species) in the same visit for the cost of just 1 office visit.· If you stop in for a quick checkup on a sick pet (like after finishing a round of medication), there's often not a visit fee.· Vaccines are reduced on Wednesdays and Fridays.· They don't push unneeded/unnecessary treatment/vaccines, especially on older animals. In fact, they'll recommend the opposite and give helpful advice, too.· They will try to accommodate walk-ins as best they can.Cons:· The office is a bit small, so the waiting room can get a bit crowded at times due to their popularity and that they will try to fit in walk-ins. Read Less

Went today for the first time and as soon as I walked in I was greeted right away and put in a room. Fast and great customer service, the whole staff was happy and friendly. Dr. Jorgensen showed interest and cared about my pet, he'll even throw in some free samples! In addition Dr. Jorgensen will let you know that he is available after hours in case of an emergency, he even said and I quote "I'll try to walk you through the situation that way you won't have to go to the after hours hospital if it's not needed" I would recommend anyone who is barley getting a pet or isn't happy with their current Veterinarian to come here. You won't be disappointed!Read Less

If I could give this office more than 5 stars I would. They are reasonably priced, and always friendly and understanding. The people there are so lovely, caring and reasonable to work with. They go above and beyond to help their clients in every instance. For example:The other day my dachshund was suddenly screaming in pain and couldn't walk so I rushed him over. It was a Saturday and they had closed 30 minutes earlier, but I was panicked so I knocked on the door anyway. A tech named Bri dropped everything to help me. Unfortunately Dr. Jorgensen was out of town, but Bri looked at my dog, gave me some advice and then proceeded to sit there and call every vet in the area to find someone who could see me immediately. She even called back on Monday to check on my little guy. I am so grateful for the team at this office, and would recommend them to anyone! Read Less

I don't use the vet services, per say, but have used Missy as my dog's groomer for the last five years. She is the absolute best. She knows what she is doing and gives my dog a fancy poodle cut. She's so sweet with my dog and even asks about him when I drop in to pick up heartworm medication. The ladies at the front desk don't know my name but they know my dog's name and that's what is important! My dog has a very soft temperament and doesn't do well with loud people. Missy is the sweetest with him and my dog loves her right back! Read Less

If you care about your pets, do not bring them here. The only thing I can chalk the positive reviews up to is the friendly staff here. The women who work at the front desk were always helpful and kind. My experience with Dr. Jeff almost cost my cat his life after he developed diabetes due to a medication the vet prescribed. When his symptoms worsened I was told to up the dosage despite the medicine being known to cause diabetes and the symptoms being indicative of the disease. When I brought him again (skin and bones, close to death) I was charged hundreds of dollars for blood tests to determine that he had diabetes- which could have been discovered through a simple and significantly cheaper urinary test. I was told to take him off the medication (which I then researched and discovered was at fault) and had to pay hundreds more to purchase and administer insulin. I moved to another clinic where the vet was kind and listened to all of my questions and concerns, unlike Dr. Jeff who was brisk and uncommunicative. She told me that the drug my cat was on (ovaban) was not generally prescribed at any vet clinics anymore because of the high risk of diabetes development. Thankfully my cat made a full recovery under her care. Read Less

Even though my trip was to find out some  tragic news about my cat, every person I spoke with here was kind and knowledgable.I took my 4 month old kitten here because he was sick. They needed to take his blood for testing and he was very stubborn. They offered to sedate him with minimal gas for free to be able to take his blood. After confirming that my kitty has feline AIDS, the doctor was completely understanding about my broken heart. He put my cat to sleep, offered to bury him for me, and discounted my visit far more than I expected. This crew is fantastic and I will take my next pet to see them. Read Less

My wife and I have been taking our pets to Dr. Jorgensen for about a year now (two dogs, four cats). Each time we've gone, we've found the treatment to be very thorough and gentle, with plenty of the right questions being asked. It's really a pleasant change to be able to be looked after quickly in a clinic that's relaxing--far from the chaotic one we frequented until first venturing into the Animal Care Center. Highly recommended. Read Less

I have 7 dogs and 2 cats.  Close your mouth - a fly will get in.  My dogs are my babies; I love them very much.  I wouldn't put them in the care of just anyone.Dr. J., as I fondly call him, is amazing with animals; a regular Dr. Doolittle.  You can immediately tell that he cares very much for animals and will answer any and all your questions.Dr. Jorgensen will give you plenty of options with any issues you might be having with your animals.  He and his staff are caring, wonderful people.Dr. J has been caring for my animals for about 8 years now and I have never left his office or hung up from a phone call and felt anything but grateful to have found him.Living in Austin, there are many vets to choose from, but I still make the drive to San Marcos to see Dr. Jorgensen and will continue to do so.Two dogs have had knee surgery, one has had surgery for a ruptured disc, heartworms for two that we "acquired" and all shots and vaccinations.  Dr. J lets us pay over time, when needed and is truly in this line of work because he cares; not to make a dollar from those of us that love our animals.There are never any unnecessary tests or meds administered or pushing of items not needed.The one time I took one of our dogs to another vet to get a city tag when we moved here, we needed to draw blood.  Now, Bosco has had his blood drawn with Dr. J several times and never even made so much as a whimper.  With this vet, he was screaming and struggling.  It was heart wrenching.  I'll never again take any of my animals to anyone else.  Even my grandparents use Dr. J for their pet needs.While you're there, might as well go get a chili dog!  *see my Chili Dog review. Read Less