So so disappointed. Left my two boy pups over the weekend. The room is filled with small chain link runs and the noise and barking in that small room is DEAFENING. I had no choice but to leave them du... Read More
So so disappointed. Left my two boy pups over the weekend. The room is filled with small chain link runs and the noise and barking in that small room is DEAFENING. I had no choice but to leave them due to a tight schedule. No wonder my boys were nervous and unsettled for days afterward. Way too pricey for these meager, primitive boarding facilities. Saturday, after closing, I missed a call from the office, but I dont have vmail, so I called them back a minute later. No live people, only one phone # for another emergency vet, who told me they had no way calling the weekend boarding staff. No other option but to wait for Monday morning to see why they called me. (Had they escaped the back yard, and were laying dead on FM78?) So, if you board your pets, BEWARE because there is NO WAY TO TALK TO ANYONE DURING OFF-HOURS. I picked my boys up early Monday morning,and finally discovered the vet had called about a possible minor rash on one dog's legs. Because it was July, I specifically asked that they bring out the beds first, then let me pay before they brought the boys out, to avoid leaving them waiting unnecessarily in a hot car. Out came the dogs first. "No one told me!" "I called you!", "I never heard anything!" No one was accountable, lame apologies. But I didnt want to put the boys back in their dreaded runs, it would be like dumping refugees off the boat, back onto their native shore. So I reluctantly placed them in the car, lowered the windows, and told everyone to hurry. 25 minutes later I got out of there as the temperature was rising in my car. Poorly trained staffing, young, inexperienced, awful awful awful. Never again. The worst. Read Less