If I could give more than 5 stars I would. Where do I begin? I'll start small. The staff is very knowledgeable, warm, and kind-hearted, and the atmosphere of the building is cozy. During my visit, bef... Read More
If I could give more than 5 stars I would. Where do I begin? I'll start small. The staff is very knowledgeable, warm, and kind-hearted, and the atmosphere of the building is cozy. During my visit, before we even left the lobby to go to the back for exam, I was given an invoice of scheduled services upfront so that if I wanted to refuse or hold off on any of the services, I could. I was very impressed with this, what was clearly the protocol at Westridge. It's not only professional but incredibly considerate. You won't find any surprise fees here.
I saw Dr. Sovereign and I can not say enough good about this woman. I came to this place to explore their "fear free vet visit" services, as I have a very fearful dog whose fear sometimes manifests as aggression. My expectations were exceeded. Not only is the staff knowledgeable about proper body language and conditioning to use around a fearful dog, they also hold a philosophy that gives fearful dogs what they so desperately need. Time. They are willing a prepared to go at the dog's pace. I was not only able, but encouraged, to let my dog take the time she needed to be comfortable. My appointment for vaccines took an hour and a half (much longer than standard, I'm sure - remember, my dog is very very fearful), and I never once felt like a burden. In fact THEY apologized to ME that it was taking so long, when I couldn't have thanked them enough for doing everything in their power to make my dog as comfortable as is possible for her. If it weren't for the fact that I needed the vaccines that day, they were prepared to let me come back on another day if that's what Arden needed. They encouraged me to come back as often as I want for "social" visits (free of charge) to get Arden accustomed to the environment, and Dr. Sovereign herself will straight up sit with your dog and feed him/her treats in what I'm sure is limited downtime, even if you don't have an appointment scheduled. There's no rushing you or your dog and they are willing to work with you as often as you need so your dog's vet visits become a positive experience. I couldn't have asked for better service today, and I'll definitely be going back, for both "social" and veterinary visits. If your dog hates the vet, people like Dr. Sovereign and the rest of the staff are a massive blessing. Do yourself and your dog a favor and make Westridge your regular vet. (P.S. I live in Helotes and my drive time is at least 30 minutes, and 1604 is the worst, but THAT is how worth it it is to go to this Pet Hospital. It's unlike any other vet that I have ever been to.) Thank you, Westridge! Read Less