I can not thank the amazing Dr's and staff at this location enough! My pup is a sensitive, snarky dog, who can be quite a handful. Dr. Knowlton, and every nurse, Dr and staff mbr (I seriously want to name them all), has stepped up so graciously in regards to my dogs needs. They have showed time and time again that they are not only skilled professionals, but also kind, compassionate, individuals who really care about my Pup, his heath needs and overall well being. I'm so grateful and highly recommend the staff at this banfield location. Read Less

The best place I can ever take my pets and know they are well cared for.. and treated. I can't say enough about the wonderful vets at any of the numerous Banfield Hospitals that we have visited across town over the years. Superb service.. caring staff.. and amazing veterinarians. Thank you Banfield!! Read Less

The doctors are good However, as stated in other reviews, it's quantity not quality. I pay monthly for a service and can never get an appointment when my animals are sick. The last few times that they could not get my pet in for an appointment, I left a message for one of the vets to call me back and never received a return phone call. It's poor business practices. Read Less

Always busy, long wait times, wrong diagnosos even though the issue was obvious... quantity not quality at this location. Now going to a dedicated animal clinic and couldnt be happier. *Banfield charged me in excess of 400 dollars for medication becase of inflamation in the dogs toe when clearly a thorn had punctued the toe and the dog was chewing on the toe cuz the thorn was still in there! They stated that it was a type of worm and made me put a cone on the dog with expensive medicine and soaps... I went back after a week of worsening results they finally realized that they messed up and charged me full price to dig out tge thorn and more medicine and another cost for visit... Awesome! I realize that we are troubleshooting issues with "best guess" using available knowledge, but when you make an EXPENSIVE miscalculation then at least wave the doctor consultation fee or a few percent of the cost of the next guess, dang.... Read Less

I was really impressed with the service I received here. Both employees at the desk were on the phone so the manager came out to help me. Due to some paperwork issues, the groomers in Petsmart weren't able to clip my dogs nails. Having already been turned away for something else from my vet previously that day, I was feeling a bit discouraged. They referred me to the Banfield desk as their protocol I suppose is a bit different. Needless to say, the manager Nick (?) was very kind and really went out of his way to accommodate me so that my errands weren't a total waste. I had previously been to the San Pedro location and had a bad experience so this definitely helped sway me back. May even consider changing vets! Read Less

So, my husband just took our dog in because he was squealing and in pain. As the dog is crying in pain in front of them they tell us that they refuse to see our dog without an appointment. Considering that I have been paying the monthly premium for over 7 years for visits and shots, I feel that REFUSING to see our dog was pretty INHUMANE of them. Will never return or recommend the facility! Read Less

Okay so I absolutely love the people who work here. They're amazing, very nice and very helpful. In the times I've been at banfield I've never had any negative or bad experiences. However, my pup recently got diagnosed with parvo and she was in their care for a few days. She wasn't showing any progress so they recommended we take her to the emergency room and have her put on aggressive treatment. Which I understand would cost quite a bit of money, $1500 quoted. We already spent hundreds on having her there and we didn't have that money to pay off the bat. They recommended we apply for the credit card so that we can pay it in payments, which is okay. But I knew that would be just another bill added that I know I couldn't afford to pay off in 6 months with no interest. The vet at the time told me that she didn't want to spend our money having her there anymore since she knew she wasn't making progress, she would rather have that money go as a down payment towards the aggressive treatment and I kept repeating that I just don't have that money and I can't afford it. I told her that I would just take my puppy home and see if we can treat her ourselves. And what she told me next really pinched a nerve......she said at this point it would "INHUMANE" to take her home and treat her ourselves because she only had a 20% of living at home as opposed to paying the money to treat her and if we can't afford it she recommends just putting her to sleep! As if that comment didn't already make me feel like crap. I was devastated that my puppy was sick but I had read stories about how treat a puppy with parvo at home and if we don't have the money then we were going to do just that. It's been a week since she's been diagnosed and within two days of treating her at home she's eating and finally drinking on her own :) she's running around and barking up a storm and just being her sassy crazy self like she was before she got sick. I understand that sometimes it's taking risks to treat the dog at home yourself but don't tell the owners of the puppies that it's Inhumane if we take them home knowing that we don't have the money to pay for treatment. Point of this review is to Be a little more considerate as we are already feeling horrible about their sickness. Read Less

I have been a customer for 2 years since moving back to the area. I have a "special needs" dog with regard to her medical issues and they are knowledgeable and so nice. I'm sure it's not the case but Dr. White and Dr. Anderson both treat my girl like a special patient and so do the staff. They even come out to visit her from the back when we stop by. Can't express how comfortable they make me.Read Less

I had a wonderful experience here on Sunday 4/19/2015. I made a same day appointment earlier Sunday morning, all of the other Banfield Pet Hospitals were booked solid and the girl who I spoke to at the Forum location actually checked with the veterinarian to see if there were any openings and they had one. Starting with the reception, they checked me in and verified all my information was correct, it wasn't so they fixed it. I arrived early in case of any paperwork to be filled out, there was none necessary even as a new patient. I was actually seen only 10 minutes after my appointment time so we were grateful for no long wait. I would like to take special notice that two of the vet techs actually came out before placing me in a room to verify that my dog had all his shots, most importantly his Parvo shots, because the puppy who was in the room prior to us was very sick with symptoms of Parvo. The first person we saw was a vet tech and she was extremely informative of their wellness plans, I asked about 50 questions about it and she answered them all, she recommended things based on what we were in for and by the time we saw the vet most of my concerns had be addressed. The vet went over our lab work and examined my dog thoroughly, recommended almost exactly what the tech did and we were on our way with a smile. All in all, we only paid $87 for full blood work, rabis shot, heartworm test, dewormer, and a full exam. We signed up on the wellness plan and were able to pay monthly for our year supply of Trifexis to treat and prevent fleas and heartworm. I am so glad we found a wonderful vet office who is efficient and not pushy with their products and don't recommend unnecessary tests. Read Less

The staff at this clinic are phenomenal! I've been taking all 3 of our dogs to this location for nearly two years now and have never once had any issues.  They always explain everything in detail before doing anything for our pets (shots, procedures, medications.. Etc).  We have occasionally had to wait for our appointments but this is a very busy location and any reasonable person would be able to see that instead of just slamming the staff for having to wait a few extra minutes. The techs have always been very professional and patient with us during every visit.  They're extremely kind to our babies and are very gentle with them.  The doctors are true professionals as well.  Friendly, competent, informative and thorough.  All in all...I am thankful to have such a great veterinary staff to care for our babies.  Keep up the great work and thank you for all your hard work!! Read Less

Wish I would have read the reviews first. This place is a perfect example of people that are just in it for the money. I called to make an appointment, asked how much the office visit was and was informed that it was 40$... I was expecting it to be that much. The girl on the phone knew I was bringing in 2 cats. She failed to mention to me that it would cost 40$ per cat... So that's 80$ to see a vet for about 5 mins who spent most of the time talking about flea meds Which I had informed her that I already ordered online (still tried to add them on my bill at the end after I already said no twice). My cats had something going on with their eyes, I went on a Sunday, it's been 3 days on Meds with zero change. I spent 180$. I called back up there today to see if I should bring them back in and she said to wait a few more days... But I would have to pay another 80$ office visit fee because the vet apparently doesn't know what she's doing. Total bs. Read Less

Worst Banfield experience. Very unorganized  crew.. After waiting 20 minutes after our appointment time we left and we will not be visiting this location again. Which is very inconvenient considering we live in Selma. We will be going back to the location off 281 & Evans that is way more efficient. Read Less

I just have to comment on this company (this store in particular) - the other two reviews are far from fair and give the store a terrible overall score.Banfield is a chain - and are run differently then private companies - but this does not mean that every person there is out to get money from people. The vets there DO care about your pets. Pets are like children - they aren't cheap - sometimes their medical care costs more than anticipated (this is the same even with human insurance and medical care, sometimes you just have to pay more).That being said, this is my story before I comment on what others have said. My dog is13 years old and has always been in good health - no medical emergencies, always passes any tests given and up to date on her vaccines. Not a month from the date of this review, my father gave her table food which consisted of some Church's Fried Chicken - and it upset her stomach and caused her to vomit. - that is where the problem began. She aspirated her vomit and it gave her pneumonia and she almost died.Not only did my primary vet (Dr. K) SAVE MY DOG, she was CARING and UNDERSTANDING the entire time. I took my dog in 5 times in one week. She was concerned for both my pet and wallet - and I assured her every time I didn't care how much it costed - and to do what she needed to. Some vets would take advantage of that - she DIDN'T. She insisted on telling me the prices for everything to make sure I was still okay with it. (At the time, my dog was on the Wellness plan for 32.95 a month and some of the testing and things were not covered under the plan - I have since upgraded). As of right now, my dog goes in once a week for her arthritis treatment - which will be lowered to once a month soon.Yes, after all was said and done, I spent money, but it was far less than an emergency vet clinic and private vets. I spent just shy of 500 out-of-pocket (I had x-rays taken which are not covered under the general care plan - but are under the special care plan) The other reviews are older - but I still feel need to comment and show people looking this company up sees a newer review. The wellness plan is the way it is because, yes, the services can be expensive. Office visits are 39.95 - which you do NOT pay for under the plan. Thus, if you go for emergencies or more than once in a month - it pays for itself. You also get certain services covered (usually twice a year type things - almost all vaccines are covered) and additional services for a percentage off based on the plan level - I get 20% off additional Services like meds, tests, ect. And that being said - this IS A CONTRACT - it's something you should think before doing, and make the conscious decision that it is a commitment and the girls at the counter CAN ONLY DO SO MUCH for you before you have to call the customer service line. But, trust me, if you actually use the plan the way it was intended - it pays for itself.This all being said - in relation to the other two comments - And forgive if I come off rude:If you plan on moving overseas - or even just taking your dog on a flight (kennel size requirements) I do not believe it's the employees job to know the standards for plane travel or vaccination requirements. Banfield does not have a specialty in overseas travel- vaccinations or otherwise. It's the pet owners responsibility to seek out this information before making an apt - as, even IF they did know this information - It's far better to know the information yourself just in case the information be wrong or outdated.Now - whoever the woman was that had the customer remove the cat from the crate did not think the situation through - that is obvious - but the scale is not rocket science. Now - they normally leave the pet in the crate and subtract a pound or two for the size of the crate. It's not hard. Nor is it hard to walk 15 feet from the counter to the scale to put your pet on it. Why stress out your pet more by handing them to a stranger when you can easily do it yourself?Also? It's a medical facility - sometimes you just have to wait. They have a limited staff and sometimes have to multi-task when it's busy - and this store is located in a VERY BUSY SHOPPING CENTER. 10 minutes is hardly a deal breaker. And those nurses also juggle multiple rooms - so the visit may take longer. Deal with it.All that being said: This office IS WORTH IT, and so is the wellness plan they offer. The people working in that office CARE for you and your pet and are there to help you - not swindle you. The world is run on a transfer of money - sometimes it's not cheap. They learn your pets name - they learn your name. People that don't care wouldn't bother. Go to this clinic if you want fantastic care for your pets at a good price. There's no such thing as a cheap or free pet.  There's nothing wrong with looking for a deal - but sometimes you can't avoid high costs. This clinic does the best they possibly can to help you in every way!! Read Less

Being new to the area, I wanted to find a good vet for my dog. I made an appointment with Banfield and as soon as i showed up they were so friendly and attentive. The nurse talked with me at length about what my dog needed prior to doing anything, and also gave me a running total of how much it would cost me, BEFORE anything was done which was great. The costs for all that my pet had done today, were very reasonable. The vet, and nurse both were great at calming my Dog as she was really nervous and had to receive 3 vaccines and get her blood drawn. We were in and out when we were supposed to be and provided with great documentation for my dog's care that I can take home and keep track of. If you want a competent vet with caring employees, please visit Banfield on Agora Parkway (inside PetSmart). Read Less