Southlake Animal Hospital

You won't find this level of skill and compassion anywhere else. Everyone that works here genuinely cares about the animals they treat and it all comes at an affordable price. I would feel comfortable with Dr. Moore or Dr. C treating me for an illness. Read Less

Great clinic, I have a rat and it can be so difficult to find vets with good experience as to how to deal with these and other small/exotic pets. She had a mammary tumor, and it was safely removed and she made a complete recovery and is still running around happy and lively today! The vet even knew to recommend a hormonal implant over a full spaying as that would be as effective and less traumatic for an older rat to get. And it's worked as she has not developed anymore tumors as of yet! Very knowledgeable in general as to post op care as well. Definitely would recommend to any with small animal pets! Read Less

These folks are incredibly compassionate and caring. The entire staff is friendly and go out of their way to maker you feel well cared for. Our fur babies know and trust the whole staff and that alone speaks volumes. Read Less

They have expert vets working here. They have an extensive knowledge of a very large animal set. Ferrets, ducks, dogs, turtles are just a few. Don't let the places outside appearance fool you. They are super nice. We take all our animals here and they always know just what to do. Read Less

Marion Deras I recently experienced an issue with my bird "Sid" . Dr. Moore and his associates were wonderful and really helped me out. This little bird has been a companion since I lost my husband too cancer. I can't express my gratitude more. They were kind, caring, and understanding. Thank you so much. I will not hesitate to recommend this animal hospital. In my opinion your really a ten. Read Less

I've hemmed and hawed over writing a review about Southlake Animal Hospital for 2.5 years.  A friend recommended this place and Dr. D., who I think is no longer there, was GREAT!  I had a Westie with a severe liver problem.  She kept him in good health for a few more years.  Then, when he was 14, he took a turn for the worse.  He stopped eating, couldn't keep water down, and when his BMs were bloody, we knew it was time.  So we called and they did get us in that afternoon  It was a Doctor I've never seen before, which was okay.   AND THAT WAS IT!  Never received a card or any  sympathy from them ever.  I was dumbfounded.   We had been going there for years and we spent a lot of money.  Lately, all of my friends' dogs are getting older and they are passing.  They are telling about what thoughtful things their vets did when they lost their pet.  When I told my friends what Southlake Animal Hospital did for me they GASPED.  Then I found out I was told the wrong vet to go to in the first place.  My friend takes her dogs to Southlake "Crossing" on Davis/1709.  Go figure.  Maybe I was sent their because Dr. D. Gave me a special liver cleansing recipe that worked for my dog.  It was her personal copy from somewhere and it worked.  I have shared it with my previous vets and they are so thankful for it.  So, there is a silver lining to this story.  The liver cleansing diet is being shared in the animal world.  I would never recommend anyone going to this vet.  In fact, a friend of mine just got a new puppy and I told her to stay away from them! Read Less

I recently adopted a dog from a rescue shelter, I wanted him to checked to make sure he was healthy.I called to schedule an appointment, the staff was very nice and was able to go the next day for a visit.From the moment we walked in everyone was extremely nice, we felt welcomed.We saw Dr. C and she was amazing. I'm a new mommy and had a lot of questions, she was very thorough and helped me feel at ease. Bottom line- I highly recommend this vet, staff, and the place was very clean. Dr. C and staff, thank you so much for seeing Preston! Read Less

Took my bare eyed cockatoo to see Dr. Moore for the first time today.  I immediately liked him.  He was very helpful and informative.  He explained what I could do as a relatively new bird owner and I appreciated his tips.  Mr. Bigglesworth is turning 2 on 3/25 and we are new to raising a bird.  I felt everyone was very caring and they had a great team.  It was a. Bit of a wait but it was a Monday which is typically the busiest day of the week for vets.  I plan on bringing my two dogs there as well.  Very impressed and happy with the service! Read Less

Disorganized front desk staff! I've called in TWICE to make an appointment for my dying guinea pig and TWICE was I denied. "Hmm, you're not in the system. Come back next week when we're less busy" or "...yeah, we don't have anyone available for exotics right now", front desk gals would say. Staff didn't even bother what was going on, or if there's anything they could do to help while I waited for the next available appointment. No apologies or even a smile when I walked in. Also, there's a $150 deposit before your appointment. How can my name not be on appointment book but my credit card has been charged?Luckily, I was able to walk into another exotic clinic to save my poor little girl. Read Less

I called around to several vets near my place in uptown Dallas late one night after seeing that something was horribly wrong with my hamster, and everyone was so cold and rude and said they wouldn't look at her because she wasn't a dog or cat. I finally got referred to the Southlake Animal Hospital, and the receptionist was so kind and accommodating over the phone. She said yes, bring her on in, we'll gladly take care of you. It was worth the drive. They diagnosed her as having a terminal cancerous tumor, and I ended up having to put her to sleep that night. It was the hardest thing I've ever had to deal with, but I could not have chosen a better place to take my little Sophie. They treated me with the utmost respect even though she was just a tiny little hamster--they saw how special she was to me. Thank you to all the staff that was there that night for being there for me and consoling me in such a difficult situation. I was able to move forward easier knowing she was in good hands in her final moments.Read Less

Dr. C. Has been my vet for going on 25, 30 years and has always been there for my cats, offering the best care possible and making euthanasia as comfortable as possible when care just isn't enough. The staff have become friends I can rely on when emergencies happen, and who are always there to answer my questions. I am eternally grateful to call this clinic my safe place when life and disasters happen to my cats. Read Less

The receptionist put my phone number into the system incorrectly and my chameleon ended up dying because they couldn't contact me to authorize his treatment. The tech, Travis, said that is was a very treatable disease after he died. They just left him to suffer and die. They had my email address on file but didn't even bother contacting me through there. I'm so heartbroken and disappointed... I was told that this was the best vet for exotic pets in DFW.  Also, when I picked up my chameleon's body they took me to the parking lot. It was outside when they told me they entered my phone number into the system wrong after I complained about the lack of communication on their end. I suppose they did this so none of the customers in the waiting would hear. I had called the office everyday to check on his status. I had originally left a review on their Facebook page but immediately after they blocked all reviews on Facebook, luckily I took a screenshot of the review. I then posted my screenshot of the review on my Facebook and tagged the animal hospital in it. It was after doing this when they finally reached out to me. If possible I will be attaching the photos. Read Less

I love this place. The vets are extremely nice. I brought my pup here and the vet sat down in the floor to get to know my dog and myself before proceeding. I never feel rushed or slighted by any of the staff. It's a small building, but I think they do a great job with both pet's and owners. Read Less

I've been taking my pets here for years. First I just needed a vet for my quaker parrot and Dr. Moore was the only avian vet in the area. After the first visit, I immediately brought my dogs and cats here as well. I live in the Keller area and there are at least 4 or 5 other vets that are much closer to me, but I wouldn't bring my babies anywhere else. The care and compassion that my pets and I have been shown by all the doctors, techs, and receptionists has always far exceeded my expectations. During a regular check up Dr. Moore helped teach me how to train my bird and went out of his way to help me (a young first time bird owner) provide the best care for my Zazu. I've been able to be accommodated on multiple occasions during an emergency last minute without an appointment. They really take their time to talk to you and explain everything, you can tell they actually care about the animals in their care and their clients. When my pup passed away this week they were so helpful and compassionate. Dr. D, Dr. C, and Dr. Moore are all very kind and knowledgeable and even my less than friendly pets have loved them and allowed them to handle them. Plus, their prices are far more reasonable than the other vets we have seen. Whole heartedly reccomend them. Read Less

Dr Moore is an amazing doctor. He is knowledgeable in all areas of animal care. He is also a falconer who reaches out to bird's of prey and other wildlife in need of medical attention. Without any funding from government agencies he rehabilitates injured animals to be released back to their natural habitats. True compassion can be found at this clinic. I wouldn't choose any other place to care for my pet. Read Less

I took my beloved rescue cat to Dr. C for shots, de-worming, and general check-up. I told her that this pet had compromised health issues due to having a lung disease that I had treated him for --even getting TAMU veterinary school involved ( a total of seven vets reviewed his case). She gave him two worming medications and trotted out of the room. My pet became disoriented and frothing at the mouth. Dr. C returned and told me to take him home under air conditioning and everything would be alright. Approximately 25 minutes latter at home, my beloved cat was dead. Dr. C told me that she would follow up and determine what might have happened. She never offered any sympathy with my situation nor did she EVER follow-up on his previous issues as she stated. Needless to say, I will never go back ther and suggest to all that if they really care about their pet and getting good health care, avoid this place. I now take my seven cats to Dr. Sekar at the Banfield Animal Hospital located in the Petsmart in Addison. He is a much better veterinarian by any measure and truly cares about the health of your pet. Further, the front desk personnel are horrible--they apparently do not know what their role is in the process. the office manager is particularly poor at her job. I recommend that EVERYONE go to another veterinarian if you want quality health care for your pet!!! Read Less

I took my beloved rescue cat to Dr. C for shots, de-worming, and general check-up. I told her that this pet had compromised health issues due to having a lung disease that I had treated him for --even getting TAMU veterinary school involved ( a total of seven vets reviewed his case). She gave him two worming medications and trotted out of the room. My pet became disoriented and frothing at the mouth. Dr. C returned and told me to take him home under air conditioning and everything would be alright. Approximately 25 minutes latter at home, my beloved cat was dead. Dr. C told me that she would follow up and determine what might have happened. She never offered any sympathy with my situation nor did she EVER follow-up on his previous issues as she stated. Needless to say, I will never go back there and suggest to all that if they really care about their pet and getting good health care, avoid this place. I now take my seven cats to Dr. Sekar at the Banfield Animal Hospital located in the Petsmart in Addison. He is a much better veterinarian by any measure and truly cares about the health of your pet. Further, the front desk personnel are horrible--they apparently do not know what their role is in the process. the office manager is particularly poor at her job. I recommend that EVERYONE go to another veterinarian if you want quality health care for your pet!!! Read Less

Just took my bird, Sam, in for his first visit. This was my first time at Southlake animal hospital. Dr. Moore was absolutely fabulous. I'm a first-time bird owner and he really took his time with me letting me know what they were going to do on Sam's first visit and some wonderful suggestions for me to do at home to better care for Sam. Sam is a 15-year-old rescued Macaw, Who can be difficult to handle. Dr. Moore reached right down and picked Sam up without any hesitation. Sam responded really well to him and it went a lot better than I expected. We will be back.  No lie... It was pricey though. Lol Read Less

I've been going to Southlake Animal Hospital for fifteen years and have taken 4 dogs there as patients and referred multiple friends to them.  The first few years, I went to Dr C and she was awesome but I haven't seen her in years.  And since I have a baseline and know how good it used to be, I could tell when it started declining in service so I quietly changed clinics.  Unfortunately, the new Vet passed away so I went back hoping it had improved.  Sadly, my experiences have been worse than when I originally left.  Appointment times are not respected.  The wait time is ridiculous so I have to pay extra to drop them off before I go to work and pick them up at the end of the day.  The clinic feels dated.  It looks like something out of the 80's.  The staff seems miserable, they take way too long to check you out and are very robotic and unfriendly.  I'm disappointed with how poor my last five years and especially my last two experiences have been.  This month, I took my two dogs in (they both have been patients for their entire lives so their entire history is on file) and I clearly said I suspected one has some sort of yeast infection (the smell was strong) and I told the doctor that the other dog was mutilating his feet and I suspected he was in pain.  Neither dog was diagnosed with anything specific, so only the symptoms were treated.  I went back twice to get the same problems addressed.  In two visits, I have spent over $1000 and nothing was effectively diagnosed or properly treated. The last time I went, I never even saw, spoke, or heard from a Vet.  I finally took them to another doctor and (as I suspected and verbalized), one dog was diagnosed with a yeast condition on her skin (which has been cured in a short period of time with proper medication by the new vet).  But what has me really angry is that the new Vet quickly told me that the dog that had been mutilating himself, had a broken tooth and just had his roots exposed.  He has been in horrible pain for months.  My new Vet pulled the tooth and my dog was back to his old self immediately.  How would you feel if you realized that your dog was in pain for months unnecessarily due to an oversight by your Vet?  Did he even look in my dog's mouth?  If so, why did the new Vet immediately catch it and Dr Moore did not?  I'm not sure what is going on but as an owner, I have expressed my concerns to the Vet directly and he told me to feel free to find a new Vet!  Wow!  If you are going here and suspect something doesn't feel right, take the advice Dr Moore gave me and go to another vet.  I'm so happy that I did.  I will never go back to Southlake Animal Hospital and I will never recommend them to anybody ever again. Read Less

Being new to the area I went to SAH and both times were horrible. Did not see Dr. Moore or Dr. Cloninger but one of their associates who had terrible bedside manner and told me he was "certified" in exotics. From what I understand now there is no certification only classes. He over anesthetized my rabbit the first time killing him. I took a second rabbit in and he could only say he did everything he could. I heard him on the phone the entire 5 minutes he was gone. Then he said, "I guess you're having a bad year for rabbits". I had to hold my husband back from punching him. I wish I would've let him do it. Read Less

This is the most caring veterinary clinic I have ever been to. Dr Moore and Dr Cloninger are fantastic and really have a talent and their hearts are for the wellness of our animals! If you live near the Trophy Club Southlake area, you should definitely utilize this practice for your pet care. Unfortunately, I don't live near anymore however when something out of the norm happens regarding my dog's health, I never hesitate to consult Toni and Greg (doctors) and I will make the 40 mile drive. That's how much I trust them and they are truly amazing ppl.Read Less

We took our VERY sick bird to this place.  The staff informed us that they were closing in 15 minutes and went back to check with the vet I presume.  We were then told that they couldn't help us because they were closing soon.  I can't believe that not one dr. could see fit to stay a bit late to help us.  We were told to try a different after hours vet.  Our bird died shortly after arriving at the other place---which we were given wrong instructions on where it was located.  It makes me sick that people who are supposed to care for animals were unwilling to take some time to help what was clearly a very sick animal.  It was more important for them to get out of there.  Disgusting. Read Less

I rescued a green iguana last summer.... only she wasn't green. The three foot lizard was grey and sad and weighed only two pounds. Doctor Moore worked with me to bring her back to the world of the living, and she is now happy and healthy and *stunning.* Many thanks to Doctor Moore and the fine staff at Southlake Animal Hospital! :) Read Less

We have had 4 Great Pyrenees dogs over the past 15 years since we moved to Texas, and found Dr. Moore and Southlake Animal Hospital the first week we moved here. We could not be happier with their skill, their love and treatment of our pups, through the loss of two of these gentle giants, and their continuing maintenance of these members of the family. You will not be able to find anyone who could do a better job, and the personalities of both Dr. Moore and Dr. C makes the relationship that much more special.Read Less

So.... I don't like the fact that I had to sit out in the waiting room while my puppy had an exam. For one.  I didn't get to talk to the doctor himself or herself.  I've never even met any of the doctors there. I work in the health field and know parents or owners should be back there. You can miss information or something can happen and they do not tell you.  2nd- I don't trust the fact that I can't be back there. What do you have to hide?  The doctor might not even had examined my dog and I might be given wrong or diluted info through the tech. 3rd-  PRIVACY! The tech talked to me in the waiting room. And I do not feel comfortable discussing my puppy's illness in front of other patients sitting 3 ft next to me listening to everything I say.Most importantly.  I want to talk to the veterinarian. Not the tech.  No offense.  But I've been given many false information by a tech and when the vet comes in, they tell me the opposite. I'm going to listen to the vet who went to school for 8-10 yrs.  not the tech who maybe had a few classes one semester or none at all. (I'm not saying that the techs here are not smart. I'm just saying out of experience, I've noticed this at multiple vet offices. Techs giving wrong info that is not backed up by the doctor.) Plus this place is too expensive. I know of MANY vet offices which are great and not this overpriced. I wonder if it's because this place is in Southlake. After two visits, I'm finding another place. Read Less

although the care at Southlake Animal Hospital is good, I am outraged that they charge $6.50 / animal to write a prescription for Heartguard!  No other vet EVER has charged a fee to write a prescription especially after we paid almost $200 for an annual physical for each dog.  I will be finding another vet immediately. Read Less

This is about as close to the perfect vet office as you can get, in my opinion. I take my pet rats here for all of their needs (check ups, spay/neuters, URI flares, surgery). The vets here are extremely knowledgeable when it comes to exotics/small animals. Dr. C and Dr. Moore are very caring and always take the time to do a thorough exam and answer all of my silly questions. The office staff are also very friendly. I have never had a bad experience here. They have been able to squeeze me in when I had an emergency and spared me the $100 fee just to walk in the door of the emergency hospital. The only ONLY reason I gave 4 stars instead of 5 is because the prices are a bit high. But I will pay them because of the awesomeness of this place. I fully trust that my animals are in the best hands with them. Read Less

Not the cheapest vet in town but this is a place where if you need to see a Dr they can usually get you in. They can and will take all steps to ensure your pet will live as long as possible. If money is no object I believe your animal will be around much longer then the normal lifespan if you take them here. They have some of the most up to date technology available to take care of your pet. You will even get a smile as they take your credit card for the services you receive here. Read Less

I took my Timneh African Grey to Dr Moore for a general health check & trims. I was quite impressed with the way he communicated with my bird. I felt very comfortable knowing that she was in good hands. Dr Moore took plenty of time to explain everything & answer all of my questions. I am thrilled with his service & also with his Tech & office staff. I will gladly keep their number for future reference. I highly recommend their service. Read Less

I'm a humane volunteer so I always see to have some animal that needs good vet care. I've been using Dr. Moore and Dr. ""C"" for 15 years and have always felt confident that Dr. ""C"" is the finest vet I've ever had take care of my critters. The office gets quite busy and sometimes appointments run a little late or a lot late but I still rate this clinic 9+ because I've seen what they can do with sick animals. The staff at the clinic is wonderful, friendly, upbeat, supportive when you need support and always helpful. Over the years I've seen patients form friendships with the staff, I know I have one with them. They see me coming with a cat and they all run!!! These truly are excellent vets. Dr. Moore is more into exotics and is known all over the US for his work. Dr. Clonninger is amazing in her own rights. She always listens and goes the extra mile to help save a furkid. You know how good they are by how busy they stay. Be patient and you'll have the best vets in town keeping your pets in tip top health. I have a world of confidence in them. Kat Read Less