We've been with critter fixer for years, but we've noticed a big change in the last year or so and we had a decent visit before with one bad thing where they gave us a medicine we honestly didn't need (and cost WAY too much especially for not needing it), but today was just... well, the breaking point. I left not wanting to come back ever again. To explain: I brought my ~16-year old dog in to be euthanized, as he had had another seizure this morning and had lost function in his back legs, which only added on to other condition that had lessened his health over the years. I had to carry him to and from my car into the vet and he made absolutely no movement to get up when in the room. When the vet came in she began to ask what was going on, and, while I can't confirm it was her intent, she came off VERY condescending and telling me I was wrong about what was going on with him in his legs and that it was a different condition (arthritis) but that I was probably "too young" to know. She went on to suggest I treat my dog and criticize me, saying age is not a factor to put down a dog--that it's like saying I should put down an elderly person because they're old. She even had the gall to suggest I treat my debilitated, 16-year old dog for supposed "arthritis" he may have had (she did not actually confirm) as if to say he wasn't suffering, even though he was splayed out on the floor, unable to get up, and breathing in an obviously haggard way due to a condition he's had for a while. I'm not a vet, but that's incredibly rude to say to a pet owner (and customer) who has come here to put an end to their pet's suffering, which wasn't an easy choice to begin with. And this was after I explained his debilitated condition where he was in failing health to the point keeping him alive was more cruel than euthanizing him. I found her behavior appalling, and, honestly, she made me feel like I was a terrible owner--as if I hadn't considered all options or tried to make his life as easy going as possible to the end. I honestly wish I'd said something before, but I was too worried she was going to tell me she wouldn't euthanize my dog and let his suffering go on. I can't confirm that was her intent, and I would like to think a vet would NEVER actually purposefully intend to make a pet owner feel that way, but that is definitely how I felt after leaving. It was already difficult enough having to make this decision and bring him there and see him unable to walk, but then to have the vet talk down to me and make me feel even worse? That's unacceptable to me. I will say, though, that the vet techs were wonderful. Both young ladies were very kind and considerate and very understanding. I felt immensely better when they began the process and did their best to make it go as smoothly and comfortably as possible. Unfortunately, things were made worse yet again when given the bill. It might sound petty, but $300 for a euthanasia is ridiculous. It's bad enough losing your pet, but such a huge cost is like salt in the wound. I essentially have to keep telling myself it's okay because my dog is in a better place, but one can't help but feel the punch to the gut with having to pay so much to get my companion there. I can say without hesitation we will be looking for a new vet now. This hasn't been the first visit that's left us frustrated, annoyed, and disappointed with the vet. We used to be happy with them, but ever since things changed (I believe due to a new owner) Critter Fixer now feels more like a money grab than caring for pets or their owners. I get vets are a business, but there's a limit, and they've reached it for myself and my family. I hope others haven't experienced the same as me, and I don't want to spread blame to everyone there, as I know it's not all the vets, and the techs were wonderful, but if you've felt jilted by Critter Fixer know you're not alone. Read Less

Paid in full for my visit and was told to just come back in a month to get the second round of ear drops.. I’m pregnant and can’t touch the medication. I return and they want to charge me again for drops I already paid for and a fee for a whole new visit.. Read Less

They sent my pet home on her death bed, she should have never left the vets office in the condition she was in. It was on a Friday night, they closed, we had to take her to a 24 hour vet with absolutely no knowledge of her condition to tell the other vet. Pathetic excuses. I will never step foot in this place again, if you love your pets avoid this place. Read Less

They've taken care of my pets for 20 years,all vets are great but I have my favorite,she wears cow boy boots and was very compassionate when I had to let go of 2 of my cats,the whole staff is, check out their Saturday vaccination specials Read Less

This is a horrible place. From the moment I walked in, there was no one at the front and waited about 15 mins for someone to show up. I had an appointment at 3 and was seen until 4 pm!! Then I waited another 20 mins inside the room. The assistants kept saying that the doctor was going to take 10 to 5 mins and they kept me saying the same thing. Finally I was seen to end up paying 197 for a simple ear infection on my dog!. This was the first and last time I ever go here! Do not recommend Read Less

I brought my furbaby in for a "state of health" appointment. He was old a day not doing well and I knew we needed to discuss next steps. The staff and the doctor were extremely professional and truly caring. They were respectful of what I was going through as well as did everything they could to keep him comfortable. The doctor was very clear on options and expectations for each. I highly recommend Critter Fixer! They are amazing and definitely animal lovers and pet care advocates. Read Less

Absolutely terrible service. I went for a second opinion for my dog that could not lift his neck, and was crying in pain. Doctor Robert Lee Rogers, walked into the room while the technician was holding the dog on the table, and lifted his left ear and said the dog had an ear infection and was going to prescribe some medication. The technician was dumbfounded and proceeded to try to cover for him, saying that infections can infect the vistibular nerve and cause neurologic symptoms similar. I told the technician that he did not even touch my dog, or even listen to his heart, and the technician agreed with me that he did nothing of the sort. When I asked the technician if I could get my second opinion exam for free since no exam was done, he left the room, and I heard Dr. Rogers yelling at the technician calling him "a useless Mother F***er saying that his job was to make his life easier" and "to get back in there and tell them to go to hell and take their ear medication or you are FIRED!" The technician came in and tried to cover for his boss even though I heard him being screamed at through the thin walls, and tried to pawn off medication for me for a problem that I was not being seen for. I paid the bill so the technician because I was afraid the technician would be fired if I didn't. No exam was done on my animal and when I went to another vet for a TRUE second opinion they immediately took an X-ray and found a herniated disc which was causing him to be lame in the back end. I called to try to get my money back for the exam and could hear Doctor Rogers yelling at the poor technician in the background as he tried to cover for his incompetent, uncaring boss. I will never see Dr. Rogers again and I tell everyone I know not to go anywhere near that conceited, angry, greedy, fool. Read Less

I would NOT take your pet here unless you feel like spending a good amount of money! I spent $380 on blood work and medicine that wasn't even helping my dog at all. Then I was quoted $900 for a IV treatment.... found a different vet in Tomball who was way more fair and treated my dog correctly at 1/3 the cost of critter fixer. Read Less

I absolutely adore this entire staff. I have never seen a clinic to have such beautiful, kind, and very knowledgeable staff as Critter fixer. I WILL ALWAY BRING MY PETS HERE. They explain every detail, very helpful and friendly. They spent 3 days saving my little Pekingese life. NO WORDS, NO AMOUNT OF MONEY CAN EXPRESS MY GRATITUDE TOWARDS CRITTER FIXERS AND THE STAFF. They saved my fur babies life. THANK YOU SO MUCH TO ALL OF YOU AT CRITTER FIXER Read Less

I would recommend this place to all my friends and neighbors. From the moment I called and talked to the lovely receptionist who was very professional and informative, and when it came to my appointment they where able to get me in within 10 minutes of getting there. Of course it was mostly me since I wanted to make sure I filled out my primary reason why I was there. Then when they got me into a room they offered me and my pet some water! I was so surprised to hear them ask me that. And then I got to meet a young female doctor who not only answered all my questions but even found a lump I had never noticed! The veterinary technicians were great as well in between my pets diagnostics they offered me more water and even came in to update me about how much longer it was going to be. In all my years of going to a vet hospital I have never seen such good service and prices until I came here! Read Less

The BEST place I have been to! So nice and attentive and it was discount shot day on a Saturday! I came prepared to wait forever and there was no wait at all! They even fed my dog some peanut butter while she received her shots! It's the little things that count with me. I LOVE IT! Read Less

Not a good experience. Unorganized scheduling both times. 1 Tech does not know where to put the thermometer and another apparently does not know how to read a prescription label and give correct dosage amounts. Overdosing instructions are very scarey for your pets, thank goodness I know how to read. Read Less

I should have posted a great review of Critter Fixer a while ago. They are focused on what is best for your pet and your family. Let me preface this next paragraph with the fact that we love and care for our pets. We always vaccinate on schedule and never balk at buying the meds needed for keeping pets safe and healthy. We spend the extra ER fees when pets get into trouble without complaint and so on... In short, we don't skimp on our beloved pets. We came from a different vet in the area that seemed to overcharge for everything and try to shame pet parents into doing things that just didn't make sense for the pet or the pet parent. Case in point, a dachshund who had a sudden back issue that went from likelihood of survival of 80% to 40% in an hour... and the 40% would have meant $7000 surgery and months of painful recovery, if it worked... They made us feel guilty for not putting her through that. Critter Fixer is not like that at all. They truly care for the pets and the people that love them. They do low cost walk in pet vaccines every Saturday. Their office visit charges are very reasonable. They do everything that is needed, but don't, ever, do things that are unnecessary or will put a pet in more pain than needed. All, and I mean all, of the people that work there have been incredibly loving to us and our pets. They work hard to make it easy for someone to do what is right for their pet. Now, the icing on the cake... It is never easy to make the decision that it is time for a beloved pet to move on. We recently had to do that with a dog that has been with us for over 16yrs. We loved that dog so much and we did all kinds of things, without putting her in pain, to try to help her get better, but it just wasn't going to happen no matter what. When we showed up to euthanize her, everyone was incredibly respectful. They made sure we could chose whatever options we wanted to (stay in the room or not... cremate or not... if cremating individual cremation or not... etc...) After we expressed our wishes, they made it very clear that everything would move at our pace. And, in different phases of the process, we got hugs from folks helping her. All of that alone was more than we'd ever experienced (and I'm 50 yrs old). Today, to really cap off how much they care, we got a sympathy card with heartfelt wishes from everyone in the practice. We are so glad to have these wonderful people caring for our remaining pets. Read Less

Not a place to take your pet in an emergency situation. They made my daughter sit in the car with our dog for 45 minutes while the dog struggled to breathe. I told her to take him somewhere else. I will no longer use this vet for any of my pets. Read Less

After my dog was spayed (huge scar) she got an infection at the site. I had to take her in 4 times prior to them giving her antibiotics. As soon as she got them surprise the infection went away. It was so frustrating and expensive we will not be back. Read Less

I've been taking my cats and dogs here for years. I really like the low cost vaccines offered Saturdays, on first come, first served basis. When my 15 year old dog passed earlier this year and I used a different vet, closer to home, for the arrangements, Critter Fixer was notified and their staff sent a nice condolence card to the house, with the Rainbow Bridge poem; which I really appreciated. Staff at the front desk could be improved, significantly. Read Less

I can't speak any more highly of Dr. Rogers. He is the best. His heart is golden. But the last few years, that's been the problem. Thinks were great for a decade, then Critter Fixer began bringing a LOT of college grads. I tried to be patient last year, but after the third try fishing for a vein in my dogs leg and never hitting one, I demanded she get someone else. He hit it on the first try. My dog didn't yelp or cry when he did it. This year, same thing. New people. Except this time, she's trying to draw blood from the neck, fishing around as my dog struggles with the pain from being internally stabbed repeatedly. She pulls on the needle and gets what I thought was air because it was just emptiness filling the syringe. She does it again. And again. Each time with the needle in my dog's neck fishing around inside trying to hit something. I told her maybe she should ask for help. The shaggy haired vet tech said it was fine, it was just a vacuum she was pulling, not air. Like that matters from a pain standpoint? She fished again, and this time my dog struggled to pull away. She asked the shaggy haired boy if he was ok holding her tight. He said yeah, that my dog was just being difficult. I told him to let me stick a needle in his neck and fish around, pulling vacuums, and see if HE struggles. After that, I took my dog and left. I will never go back. Dr. Rogers had NOTHING to do with this. He went leaps and bounds above and beyond to save my Murphy when he had ehrlichia, apparently the first case he'd seen in Houston, he said. But I am fed up with these under trained vet techs. Poor education in college? I won't go back. Read Less

Saved my boxer, and saved me a ton of money! I rescued a boxer pup that someone abandoned at an event parking lot. He had an acorn sized lump on his leg. A really beautiful pup, sweet and clever- but it turned out the lump was cancer. It grew from an acorn to an apple, so I took him to the vet by my home (at that time VCA Countryside was the one I went to- never again) After I paid $380 for a biopsy VCA told me it would cost $2500 to remove the mass and that was no guarantee it wouldn't come back... We as a family decided at that point the humane thing was to put him down. I took a chance and chose a different facility to do that, The docs (2 of them) looked him over and said that was not a difficult thing to remove from his leg, cost me $800 including aftercare and he is fine years later. I had to have my 20 year old cat put down when his lungs began to fail, and they were very considerate. All the techs came in to say goodbye to him and see if I was ok. Its a hard thing and they handled it well. I trust these guys explicitly. I would however recommend calling ahead to see what times are booked. While they are very good about appointments, the walk ins may have to wait a while. They offer a discount shots clinic on Saturdays which we also take advantage of. There may be a less expensive option for shots somewhere, but here all the techs take the time to look for any health warnings or symptoms before they administer vaccines.Read Less

Beware of Dr. Rogers! Our dog started to get ill. He was breathing rapidly; constantly panting, stopped eating, started lying around & started throwing up. We took him to Critter Fixers and the Vet didn't even check his lungs all he did was blood work at a note of $210.00. No X-ray was done, he never listened to him with a stethoscope and blood results showed that it was within the normal range. Checked for heart worms and it was negative. He told us that our dog was depressed and that he was the healthiest "sick" dog he has ever seen. He just added a years’ worth of heartworm preventative (2 packages -at 6 months of dosages each package at the tune of $70 each package) without asking if we wanted to buy both packages. By the time we left the bill was $544.00 just to tell us our dog wasn't ill. Once home he was still acting funny, his breathing go worse every day and he started sleeping a lot. Every day we spent more time giving him extra affection and he kept withdrawing. I was getting more worried by the day. We took him to another vet and in they listened to his lungs & heart and said his breathing was extremely labored so she took an x-ray and found that his lungs and chest cavity were filled with fluid and she couldn't even see his heart in the x-ray as there was so much fluid surrounding his heart. The x-ray also showed a mass of abnormal cells. He was slowly drowning in his own fluid and suffering. She withdrew 4 large syringes of fluid from his lungs and chest only to find that there was also blood in his lungs and chest and the urine specimen showed high amounts of protein and blood in it as well. We called the vet to ask for our money back as he didn't perform his job properly and misdiagnosed his problem. He argued and lied to us saying that he did listen to his chest and offered an ultrasound and that we chose not to. I CAN'T BELIEVE HE LIED TO US LIKE THAT....WE WERE THERE AND HE NEVER LISTENED TO HIS CHEST OR OFFER AN ULTRASOUND OR WE WOULD HAVE DONE THAT! We were already $500. into him, why wouldn't we go through the rest! He refused to return even a partial amount of the money. At first they said we could bring back the heartworm preventative and after we spoke to the vet, they wouldn't let us return the medicine. $140.00 for a years’ worth of medicine and no pet to give it to. The reason for this review is that the 2nd vet we went to did her due diligence and we had to euthanize poor Camo. However if Dr. Rogers would have done his due diligence the result would have been the same only Camo wouldn't have suffered drowning in his own fluids for another week. I am filing a complaint with the BBB and any veterinary association I can! Beware of this vet. I am not the only disappointed customer and a heartbroken one at that. Read Less

We began taking 2 of our dogs there about 3 years ago and they said they don't recommend bordatella or distemper. And that you only need that if you board them and if we needed to board they have a list of places to call. Well we usually always have a house sitter so it was no big deal. But we had a family event out of town and no one to house sit and no kennel would take them. So I called the vet to ask for the list they said they had and after having to call me back they only had one name. It cost $120 for one night for 3 dogs. So now 2 years later we brought our dogs in less than 4 months from when we were going out of town for their yearly shots and tests so I called and told them we need to board for a week since our house sitter backed out and I need the other vaccines. I was told over the phone that they would do the bordatella shots for our dogs even though they didn't want to but they wouldn't do the distemper and it would be $9 each but we had to be there by 2 on Saturday to get the low cost vaccines prices. They also offered to give us an exempt letter for the distemper.  I called the kennel we would be using to see if the time frame was ok and let them know we couldn't get distemper. They said weird but when she asked which vet she understood. We show up to get shots and they tried to talk me out of bordatella shot again and I said sorry but we need it. She then told me about the list and I said one kennel is not a list and she said they have 2 kennels to call now!! I told her I could not afford to pay $120 each day for 6 days. She than ran around for 10 mins to let me know it would be $67. I said no she said 9 each, she said she misquoted over the phone and I said how much are the shots each and she said 11. So I asked how did it get into the 60's she said for exams too. I said they were just here for everything less than four months ago and all I need is the shots that they talked me out of getting. She said no matter what as long as you come in, there is an exam fee. So I called kennel to tell them what happened and got them there for $15 each. And they lie to your face. I saw them lying to an angry customer and when I was there for their vaccine and heartworm test they tried to sell me a new heartworm med with flea prevention. I said no because my one dog threw up the comfortis every time. They did a hard sale and I said fine but you save $20 if you buy a 12 month supply so I asked can I just buy one 12 month supply for 2 and if it didn't agree with one of them the other could keep it for the year and I could come get something else. They told me no and gave me some bogus lie. So I bought them both 2 six month packs and I actually love it but will buy it elsewhere do to them being shady. Read Less

Put simply, Dr Rogers killed my cat.He misdiagnosed her with a obstructed bile ducts and said she needed to either be put down or be on IV fluid everyday all day for 3 or 4 days.We obviously went for the fluids and when she didn't improve, he offered to put her down again.We went to an emergency clinic and got an ultrasound done, turned out she had a fatty liver and wasn't eating.Back at Critter Fixers, we spoke to another vet who decided to put a feeding tube in her and prescribed a lot of medications.I found her dead in the bathroom at the end of that week.It appears now that if "Dr" Rogers had done his job and diagnosed her correctly her liver would have had time to recover.Mr Rogers was rude and dismissive all the way and it pains me to admit that I should never have gone there again after it took him several visits and hundreds of my dollars to partially treat my dogs ear infection. Read Less

This clinic staff and doctors esp Dr. Penney are wonderful. Dr. Penney took care of my calico cat that had seizures her whole life for many many years. She had several other problems as well but thanks to the great care that she received I was able to have her with me for 13 years before I had to make the decision to let her go 2 years ago. Even when I moved I traveled the hour and a half to 2 hour drive to take her to Dr. Penney; no matter when we called or if they were closing Dr. Penney was always there when she had one of her many spells. Thank you so much. She is greatly missed! Would rec this clinic to anyone and I have sent several people that way when asked. Read Less

Place is awesome! Called & brought my male cat in with a partially blocked bladder and they immediately worked him in and got him in the back to start working on him. Completely explained everything about the condition to me, what causes it, how to check him in the future, and stressed the severity of it. My old vet - "oh it's typical for male cats just watch him" put him on a special diet and said once it passed, then put him back on his regular cat food (which is what causes the problem to flare up!!) I wish I brought him here a year ago when this happened the first time and we wouldn't have had to take him in today. Reasonably priced - I was thinking it was going to be much more expensive when they told me all the tests they were running - I was shocked when I got the total! I will be taking all my animals back to Critter Fixer and not going back to their old vet! Thanks to the awesome staff and vet today for saving my kitty's life! Read Less

Here is another raving review of Critter Fixer Pet Hospital:I just want to thank all of you at Critter Fixer for all of the years you have promised me and my pets. Your love & concern for animals is particularly important during times of stress. My pets and & I are very grateful. There are no words that can fully express the gratitude your kindness deserves.Gail FuselierIn loving memory for Sweet Pea, Mini Pea, Sweeti & Chewi Read Less

Here is a sweet Client Appreciation letter we received last week: To the doctors and staff, Thank you all for the care, kindness, and compassion you have shown to our family. This has been a difficult time for us, and you have all helped us to cope, not just with the medical treatment, but also through your personal touch and genuine concern. Whatever happens from here, your kindness will always be remembered and very much appreciated. Sincerely, The Matte Family Read Less

I took my cat here as he had blood in his urine they charged me $261 and was a COMPLETE incorrect diagnosis. We;ve gone here 2 or 3 times the male vet is a jerk he could care less, never friendly does not care about your animal. They told me my cat had kidney failure and said that there ""is not magic pill to cure this"" meaning he may die soon. They gave me the meds which were the wrong ones for kidney issues, they put him on a 60 day diet for kidney failure which is incorrect as well, kidney diets are for life not 60 days. My current vet within 2 minutes found they were completely WRONG. My cat has a UTI and hyperthyroid which can be treated. Critter Fixer found NONE of this the new vet says his diagnosis is easy to find he had all the symptoms, swollen neck, fever, 300 heart rate a decaying tooth and UTI that's the reason for blood in his urine which is why we went to critter fixer. They did not ask questions and don't care my cat lost 9 pounds in 3 months they said ""older cats just lose weight"" If you care for your pet don't go here I have filed a BBB and will continue to file complaints and make people aware. Read Less

Great service coupled with great staff. That Cindy L. behind the counter really knows her stuff!I've always felt safe and happy to bring my dog here for his treatments and checkups, having a deaf dog is a huge responsibility, yet I wouldn't trade the little guy in for any other dog. He's a part of the family and its nice to know there is a place that will treat him just as well as I would if not better. Read Less

Called and asked if I could get rabies shots only at the clinic, that I didn't need exam, heartworm tests, other shots etc. Told ok fine, come to Sat. clinic and get Rabies vaccination for $7.00 each. I get there and there's an additional $18.00 ""Exam Fee"" per dog. Some exam... they pat the dogs head, give them a shot in the rear and away you go. Totally LIED about it only being $7.00 per shot. I was going out of town and had no choice but to pay. They did waive one exam fee, but the manager was rude and condescending. Read Less

This review is based on the low cost vaccination Saturday experience I had in February of this year. I had recently adopted a puppy that was approximately 7-8 months old.  I had heard about Critter Fixer from a coworker and figured I go there since it was just down the street from my house.  My husband and I got there around 9am and there was a line of around 4-5 people outside the door waiting to get paperwork filled out before allowed in to see the vet.  We waited about 30-40 minutes outside in the cold!  I understand that they do not want to let too many people and animals in the place, but it was really cold that day and there was ALOT of room inside to wait.  The teenagers filling out the forms were nice and I did sympathesize that their fingers were getting frozen as they had to fill out forms for everyone. The set up for the low cost vaccination clinic is simple.  You get in line, have a form filled out, and all the shots that your pet requires will be selected and put in a bag for you to take in to the vet.  They also put in the rabies tag too.  When you get your bag of shots and pay, you take the forms and bag and pet inside and a vet and vet tech will see you.  I was seen by Dr. Bob but he was training another vet so my dog was really examined by the vet or vet tech he was training.  It did not take too long to get examined, bloodwork for heartworm test drawn, and shots administered.  I say I spent probably less than 5 minutes for the whole exam and shots to be done.  I was given deworming medicine for my dog as well.I feel that if you need to get the first year dog pack of shots and tests done, then go here.  It is a good deal, but do not expect a thorough physical exam.  My dog had one deciduous (baby) tooth that did not fall out and Dr. Bob or his techs did not catch that when they looked at her teeth.  I found about the tooth later when I went to now my primary veterinarian.  Also, make sure you check the expiration dates on the medications that are given to your dog.  My deworming medicine had expired since 2009!  I called and was told to come back and get a newer one.  Good thing I live nearby but it can be a pain if you live far and have to drive back for deworming medicine you can by over the counter.  After finding my primary veterinarian, I can look back and realize that you do get what you pay for.  In this case, I wanted to pay little for vaccines and I got very little attention for my dog. So go here if you want low cost vaccines for your pet, but search around  and  you can find other places that offer low cost vaccine clinics on Saturdays as well. I now take my dog to the Four Seasons Veterinary Hospital and they offer low cost vaccines on Saturdays.  Convenience and cheap are good reasons to visit Critter Fixer. Read Less