27 Reviews

Gosling Road Veterinary Clinic

Spring, Texas
General Info
A great local veterinarian loves your pet (almost) as much as you do by providing the best preventive pet health care. From nose-to-tail veterinary medical exams to vaccinations, microchipping, dental care and surgery, you’ll find the vet your pet deserves at your neighborhood Banfield Pet Hospital®. We’re committed to partnering with you for your pet’s health and happiness, and your peace of mind with:• 900+ hospitals with convenient evening and weekend hours • Optimum Wellness Plans® for affordable and comprehensive care • Online access to your pet's medical records • And so much more! Banfield is here to take the best possible care of your furry family members. We hope to meet you and your pet soon!
Reviews
Kellye Turner
30 May 2018
REPORT
Been going to the vet for many many years. Dr. Rowe is very knowledgeable about what she does and her staff is awesome and friendly!!
Lyn Heuring
20 May 2018
REPORT
Dr. Rowe is wonderful as well as being a skilled, knowledgeable veterinarian. My dog recently required surgery and Dr. Rowe did a superb job. She also is fair and reasonable with her pricing. I h... Read More
Dr. Rowe is wonderful as well as being a skilled, knowledgeable veterinarian. My dog recently required surgery and Dr. Rowe did a superb job. She also is fair and reasonable with her pricing. I highly recommend her to anyone requiring veterinary care in the Spring area. Read Less
R Pehlman
16 May 2018
REPORT
Dr. Rowe has fair pricing and spot on with diagnosing. Been going to her since 2005
Veronica Pineda de Caudillo
4 May 2018
REPORT
Wondeful staff, great doctor and lovely place! 100% recommend to anyone whom is interested in having pets cared for as well as their pet owners!
Anthony Stevenson
9 Mar 2018
REPORT
The lady took good care of my little dog. ♥️
Cheeseballs McGyver
26 Nov 2017
REPORT
Personal and affordable pet care!!!! They've been taking care of my dog since she was born. I don't recommend anyone else
Jerry Hatchett
21 Nov 2017
REPORT
They always try to work you in, they're friendly, helpful, and great with my pets.
Brandon Smallwood
17 Aug 2017
REPORT
My wife JUST took our 2 dogs here as we just moved to this part of town, and this vet is literally minutes from our home. However, we will NOT come back. We just paid $142 for a 2 minute appointment t... Read More
My wife JUST took our 2 dogs here as we just moved to this part of town, and this vet is literally minutes from our home. However, we will NOT come back. We just paid $142 for a 2 minute appointment total for both dogs with the vet here, and 2 doses of heart worm/flea meds. She listened to their heart, partial lifted one side of their mouth to check teeth, and then she was on her computer... told me nothing about the health of my fur babies. Didn't even put us in an exam room.. we waited outside the exam room in chairs as my dogs are going crazy over the cats roaming around. After she was on her computer, she ran off to be with another patient... seriously THE worst service I have ever encountered. The front desk person could use some better customer service, and explain what she is talking about. Waste of money. I could have paid for meds online and got better service and not wasted $90 of that $142. We will be checking out MY FAMILY VET next!! Read Less
James R.
21 May 2017
REPORT
A little rude on the phone, but thats okay because there are other vets that are CHEAPER.
William Blackwood
10 Apr 2017
REPORT
Unfortunately there is not an option for zero stars because that is what this place deserves. To start off with the first impressions of this place (which I happened to see another review about how di... Read More
Unfortunately there is not an option for zero stars because that is what this place deserves. To start off with the first impressions of this place (which I happened to see another review about how disgusting it was but chose to ignore it). It was no more than a shack that looked awful as though it may fall apart with a stiff gust of wind. However the worst part was the AWFUL CUSTOMER SERVICE. The lady at the front desk was incredibly rude and could not seem to remember our phone conversation saying that my pets shot records were okay to use, then shoved them back at me when she said they would not take them. As I declined their service and left, apparently I did not close their door all the way on my way out so the lady decided to come all the way outside just to yell at me while I was leaving. Cannot get over how those are the people this vet chooses to be the face of their business... Read Less
Megan P.
9 Apr 2017
REPORT
DO NOT TAKE YOUR PET HERE. With how awful they treat their customers I can't image how bad they treat defenseless animals. Horrible customer service and rude employees.
Erielle Loa
3 Apr 2017
REPORT
I can't believe this place is even running. When I came in for my appointment I walked by 2 people on the front porch smoking cigarettes talking to each other, didn't even welcome me. When I walked in... Read More
I can't believe this place is even running. When I came in for my appointment I walked by 2 people on the front porch smoking cigarettes talking to each other, didn't even welcome me. When I walked in, there was no receptionist. Turns out she was on the porch smoking and wasn't very friendly either. There's mold all over the building and it's falling apart. Literally saw a roach while I was in the room waiting for the doctor and the doctor was very rude to me. Made it seem like I was in her way and was bothering her with my questions. Will not be coming back. I couldn't get out of there fast enough. Read Less
Constance Poutre
27 Feb 2017
REPORT
Love this vet's office!!! Very friendly staff!!
Cindy Haley
31 Jan 2017
REPORT
We've used this vet since the 80s. Dr. Rowe is an awesome vet and she always has young vet techs who love the animals. The building is in shambles but her prices are much lower than the vets in the ... Read More
We've used this vet since the 80s. Dr. Rowe is an awesome vet and she always has young vet techs who love the animals. The building is in shambles but her prices are much lower than the vets in the area. I wouldn't change vet's unless she retires. Read Less
Anona Moose
9 Jan 2017
REPORT
I love dr. Rowe and her staff they always take extremely good care of my animals including several litters of puppies that we have taken to her! We love you dr. Rowe
Lori p
23 Dec 2016
REPORT
Good vet care
Sheri McBride
29 Nov 2016
REPORT
This place is great. Doc always takes good care of my babies!
Debra P.
12 Jul 2016
REPORT
Dr. Rowe and her staff are all about your pets. She has been treating my pets since we moved here in 2004. There are times when you may have to wait a bit but I don't mind because she has always taken... Read More
Dr. Rowe and her staff are all about your pets. She has been treating my pets since we moved here in 2004. There are times when you may have to wait a bit but I don't mind because she has always taken excellent care of  my furry family members. Read Less
Suzanne Driskill
8 Dec 2015
REPORT
Close to home and I felt like they really cared about my dogs. It's been a good experience so far.
Jeff McLeroy
4 Sep 2015
REPORT
I feel comfortable here. We had an emergency and they were outside waiting for us. They do a great job
Clay D.
8 May 2015
REPORT
I'm sure this vet is very qualified and capable. However, she is cranky and gripes at her employees in front of customers. She doesn't explain anything and doesn't seem really care about her customers... Read More
I'm sure this vet is very qualified and capable. However, she is cranky and gripes at her employees in front of customers. She doesn't explain anything and doesn't seem really care about her customers. I don't mind the run down feel of the building...it's the interpersonal skills that are lacking. The employees are all very nice. Read Less
Paige C.
25 Feb 2015
REPORT
We got a new puppy in November and have been taking her here ever since. We are very pleased with the speed and price of the services we have received. When our puppy needed booster shots or simple ch... Read More
We got a new puppy in November and have been taking her here ever since. We are very pleased with the speed and price of the services we have received. When our puppy needed booster shots or simple check-ups, we were in and out of there in less than 10 minutes and for less than $60. The vacinnes are exceptionally cheap and everybody that works there is super friendly. We had an minor emergency on a Sunday when they were closed, so we were forced to take her to an Animal Hospital. They made us wait 45 minutes (we were the only people there) and then charged us over $100 just to look in our dog's eye. It was a miserable experience that only made Gosling Road look more like heaven. We will never go anywhere else. Read Less
Marna D.
28 Oct 2013
REPORT
The veterinarian is very nice and great to work with. The people who work the front desk are not very helpful or personable. I felt like they overcharged for a lot of services and were quick to quote ... Read More
The veterinarian is very nice and great to work with. The people who work the front desk are not very helpful or personable. I felt like they overcharged for a lot of services and were quick to quote policies instead if really listening to the needs of the pet owner and trying to be helpful. We will find another vet that fits our needs better. Read Less
Aaron K.
6 Sep 2013
REPORT
They were great. We brought in a dog we found last night to check if the dog had microchip. The receptionist was very courteous and friendly. Then an assistant came with 2 types of microchip reader, d... Read More
They were great. We brought in a dog we found last night to check if the dog had microchip. The receptionist was very courteous and friendly. Then an assistant came with 2 types of microchip reader, didn't find any microchip. The vet then came by, checked the little mutt's teeth and gave us some advice. We were even told to get  rabies shot for the mutt tomorrow nearby HEB as they are giving discounted vaccines. Definitely friendly neighborhood vet. Thumbs up. Read Less
Belinda Manuel
25 Feb 2012
REPORT
Our beloved dog of 14 years passed away on 23 Feb 12. When my wife and son took our Cerb to Dr. Rowe's and made the decision that he needed to pass on, Dr. Rowe and her staff showed the utmost kindne... Read More
Our beloved dog of 14 years passed away on 23 Feb 12. When my wife and son took our Cerb to Dr. Rowe's and made the decision that he needed to pass on, Dr. Rowe and her staff showed the utmost kindness and empathy. The staff moved a party for one of the staff members so that my family would have a peaceful area for us to say our goodbyes. It took me an hour to arrive from work including getting my daughter from school. That whole time, Dr. Rowe and her staff, especially Ms. Sue did nothing but show my wife and son kindness and understanding. When I arrived with my daughter, more time was given to us to say our goodbyes. It wasn't until I requested it, that Dr. Rowe and Ms. Sue came and administered the medications that took our Cerb away. Afterwards, Ms. Sue called Fond Memories to take our Cerb away to be cremated. No matter what people may think of the outside of the Gosling Road Veterinary Clinic, it's the inside that matters. Dr. Rowe and her staff were wonderful. Period. My family will never forget the kindness shown to us and the dignity they allowed our beloved Cerb to have before he went to God. Thank you Dr. Rowe, Ms. Sue, and the Gosling Road Veterinary Staff. Read Less
A Google User
15 Sep 2011
REPORT
Dr. Rowe and her staff are fantastic and the most reasonably priced vet in this area. Years ago we had a rescued kitty that had multiple health issues including ever increasing seizures. Dr. Rowe was ... Read More
Dr. Rowe and her staff are fantastic and the most reasonably priced vet in this area. Years ago we had a rescued kitty that had multiple health issues including ever increasing seizures. Dr. Rowe was able to medicate "Scary Cat"; my little kids named her that because she was pretty scary when having seizures. The cat needed frequent meds and became too much for us to handle so I decided the cat needed to be put down. To my surprise Dr. Rowe offered to adopt the kitty and keep her medicated at her own cost. The reason her building is small and maybe a little "stinky" is that she does not charge enough for her services and probably puts alot of her revenues into care of the many animals she rescues like our cat. As far as the OUTRAGED girl from Northampton...How dare Dr. Rowe time her vacation to coincide with your dogs death and how dare her staff take the time to decorate your dogs footprint. Get over yourself and thank her for the 14 years of service which appeared worth your 60 mile round-trip. I have always found that when people say its not about the money...its about the money. Read Less
mfancher
28 Jun 2011
REPORT
I grew up in Northampton, the neighborhood that feeds most of this Vet's business and watched my parents take all of our animals there as a child. And for the last 14 years, as a young adult, I have c... Read More
I grew up in Northampton, the neighborhood that feeds most of this Vet's business and watched my parents take all of our animals there as a child. And for the last 14 years, as a young adult, I have continued to use this Vet, even driving over 60 miles roundtrip!I have to be honest with you and let you know that I agree with most of the positive comments posted, as I have had a good experience with them...atleast until now. My dog was quickly progressing downhill and I made an appointment to meet with Dr. Rowe to discuss the options and a timeline. It wasn't until I was take into the exam room that I was told that Dr. Rowe was out on vacation and a ""fill in"" vet has hired for this week. I was outraged that I had made the appointment in ADVANCE and told the office manager the reason for my appt and yet no one even considered to call and notify me that the vet who had been treating my dog for the last 14 years would not be seeing us today to dicuss her death. Two days later my dog was becoming non-responsive and I knew her time was coming to an end, so I scheduled at 10:30am appt to have her put down. Tragically, she died that morning around 8am. I made arrangements with them to have her creamated and also have a paw print made in cement as a keepsake. I picked up her pawprint today and was OUTRAGED to see that they had taken it upon themselves to ""decorate"" it with glitter, stickers, and rinestones. I was NEVER consulted with anyone about this. When I called to voice my complaint and to suggest that they atleast ask their customers if they would like their pawprint decorated, I was told that no one had ever complained before and I was being unreasonable for my unhappiness. When I stated that I would prefer to talk directly to Dr. Rowe about this, she got on the phone with me and said that under no circumstances would she be refunding my money (I NEVER ASKED HER TO DO THIS) and that maybe I should use another vet in the future, as it was her understanding that I was being unreasonable. When I asked her what was unreasonable...she said that since my appt was at 10:30am, I should have waited until then to bring my DEAD dog in...rather than coming in at 8:15am when she died. I am simply OUTRAGED at Dr. Rowe and her staff's lack of compassion and RESPECT for their dedicated customents and patients. Read Less
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Book an Appointment
Online booking unavailable
Please call
(281) 350-8488
22707 Gosling Road
Spring Texas 77389
Business Hours
Monday
Mon
08:00AM-18:00PM
Tuesday
Tue
08:00AM-18:00PM
Wednesday
Wed
08:00AM-18:00PM
Thursday
Thu
08:00AM-18:00PM
Friday
Fri
08:00AM-18:00PM
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Gosling Road Veterinary Clinic

Spring, Texas
(27)
22707 Gosling Road
Spring Texas 77389
A great local veterinarian loves your pet (almost) as much as you do by providing the best preventive pet health care. From nose-to-tail veterinary medical exams to vaccinations, microchipping, dental care and surgery, you’ll find the vet your pet deserves at your neighborhood Banfield Pet Hospital®. We’re committed to partnering with you for your pet’s health and happiness, and your peace of mind with:• 900+ hospitals with convenient evening and weekend hours • Optimum Wellness Plans® for affordable and comprehensive care • Online access to your pet's medical records • And so much more! Banfield is here to take the best possible care of your furry family members. We hope to meet you and your pet soon!
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Kellye Turner
30 May 2018
REPORT
Been going to the vet for many many years. Dr. Rowe is very knowledgeable about what she does and her staff is awesome and friendly!!
Lyn Heuring
20 May 2018
REPORT
Dr. Rowe is wonderful as well as being a skilled, knowledgeable veterinarian. My dog recently required surgery and Dr. Rowe did a superb job. She also is fair and reasonable with her pricing. I h... Read More
Dr. Rowe is wonderful as well as being a skilled, knowledgeable veterinarian. My dog recently required surgery and Dr. Rowe did a superb job. She also is fair and reasonable with her pricing. I highly recommend her to anyone requiring veterinary care in the Spring area. Read Less
R Pehlman
16 May 2018
REPORT
Dr. Rowe has fair pricing and spot on with diagnosing. Been going to her since 2005
Veronica Pineda de Caudillo
4 May 2018
REPORT
Wondeful staff, great doctor and lovely place! 100% recommend to anyone whom is interested in having pets cared for as well as their pet owners!
Anthony Stevenson
9 Mar 2018
REPORT
The lady took good care of my little dog. ♥️
Cheeseballs McGyver
26 Nov 2017
REPORT
Personal and affordable pet care!!!! They've been taking care of my dog since she was born. I don't recommend anyone else
Jerry Hatchett
21 Nov 2017
REPORT
They always try to work you in, they're friendly, helpful, and great with my pets.
Brandon Smallwood
17 Aug 2017
REPORT
My wife JUST took our 2 dogs here as we just moved to this part of town, and this vet is literally minutes from our home. However, we will NOT come back. We just paid $142 for a 2 minute appointment t... Read More
My wife JUST took our 2 dogs here as we just moved to this part of town, and this vet is literally minutes from our home. However, we will NOT come back. We just paid $142 for a 2 minute appointment total for both dogs with the vet here, and 2 doses of heart worm/flea meds. She listened to their heart, partial lifted one side of their mouth to check teeth, and then she was on her computer... told me nothing about the health of my fur babies. Didn't even put us in an exam room.. we waited outside the exam room in chairs as my dogs are going crazy over the cats roaming around. After she was on her computer, she ran off to be with another patient... seriously THE worst service I have ever encountered. The front desk person could use some better customer service, and explain what she is talking about. Waste of money. I could have paid for meds online and got better service and not wasted $90 of that $142. We will be checking out MY FAMILY VET next!! Read Less
James R.
21 May 2017
REPORT
A little rude on the phone, but thats okay because there are other vets that are CHEAPER.
William Blackwood
10 Apr 2017
REPORT
Unfortunately there is not an option for zero stars because that is what this place deserves. To start off with the first impressions of this place (which I happened to see another review about how di... Read More
Unfortunately there is not an option for zero stars because that is what this place deserves. To start off with the first impressions of this place (which I happened to see another review about how disgusting it was but chose to ignore it). It was no more than a shack that looked awful as though it may fall apart with a stiff gust of wind. However the worst part was the AWFUL CUSTOMER SERVICE. The lady at the front desk was incredibly rude and could not seem to remember our phone conversation saying that my pets shot records were okay to use, then shoved them back at me when she said they would not take them. As I declined their service and left, apparently I did not close their door all the way on my way out so the lady decided to come all the way outside just to yell at me while I was leaving. Cannot get over how those are the people this vet chooses to be the face of their business... Read Less
Megan P.
9 Apr 2017
REPORT
DO NOT TAKE YOUR PET HERE. With how awful they treat their customers I can't image how bad they treat defenseless animals. Horrible customer service and rude employees.
Erielle Loa
3 Apr 2017
REPORT
I can't believe this place is even running. When I came in for my appointment I walked by 2 people on the front porch smoking cigarettes talking to each other, didn't even welcome me. When I walked in... Read More
I can't believe this place is even running. When I came in for my appointment I walked by 2 people on the front porch smoking cigarettes talking to each other, didn't even welcome me. When I walked in, there was no receptionist. Turns out she was on the porch smoking and wasn't very friendly either. There's mold all over the building and it's falling apart. Literally saw a roach while I was in the room waiting for the doctor and the doctor was very rude to me. Made it seem like I was in her way and was bothering her with my questions. Will not be coming back. I couldn't get out of there fast enough. Read Less
Constance Poutre
27 Feb 2017
REPORT
Love this vet's office!!! Very friendly staff!!
Cindy Haley
31 Jan 2017
REPORT
We've used this vet since the 80s. Dr. Rowe is an awesome vet and she always has young vet techs who love the animals. The building is in shambles but her prices are much lower than the vets in the ... Read More
We've used this vet since the 80s. Dr. Rowe is an awesome vet and she always has young vet techs who love the animals. The building is in shambles but her prices are much lower than the vets in the area. I wouldn't change vet's unless she retires. Read Less
Anona Moose
9 Jan 2017
REPORT
I love dr. Rowe and her staff they always take extremely good care of my animals including several litters of puppies that we have taken to her! We love you dr. Rowe
Lori p
23 Dec 2016
REPORT
Good vet care
Sheri McBride
29 Nov 2016
REPORT
This place is great. Doc always takes good care of my babies!
Debra P.
12 Jul 2016
REPORT
Dr. Rowe and her staff are all about your pets. She has been treating my pets since we moved here in 2004. There are times when you may have to wait a bit but I don't mind because she has always taken... Read More
Dr. Rowe and her staff are all about your pets. She has been treating my pets since we moved here in 2004. There are times when you may have to wait a bit but I don't mind because she has always taken excellent care of  my furry family members. Read Less
Suzanne Driskill
8 Dec 2015
REPORT
Close to home and I felt like they really cared about my dogs. It's been a good experience so far.
Jeff McLeroy
4 Sep 2015
REPORT
I feel comfortable here. We had an emergency and they were outside waiting for us. They do a great job
Clay D.
8 May 2015
REPORT
I'm sure this vet is very qualified and capable. However, she is cranky and gripes at her employees in front of customers. She doesn't explain anything and doesn't seem really care about her customers... Read More
I'm sure this vet is very qualified and capable. However, she is cranky and gripes at her employees in front of customers. She doesn't explain anything and doesn't seem really care about her customers. I don't mind the run down feel of the building...it's the interpersonal skills that are lacking. The employees are all very nice. Read Less
Paige C.
25 Feb 2015
REPORT
We got a new puppy in November and have been taking her here ever since. We are very pleased with the speed and price of the services we have received. When our puppy needed booster shots or simple ch... Read More
We got a new puppy in November and have been taking her here ever since. We are very pleased with the speed and price of the services we have received. When our puppy needed booster shots or simple check-ups, we were in and out of there in less than 10 minutes and for less than $60. The vacinnes are exceptionally cheap and everybody that works there is super friendly. We had an minor emergency on a Sunday when they were closed, so we were forced to take her to an Animal Hospital. They made us wait 45 minutes (we were the only people there) and then charged us over $100 just to look in our dog's eye. It was a miserable experience that only made Gosling Road look more like heaven. We will never go anywhere else. Read Less
Marna D.
28 Oct 2013
REPORT
The veterinarian is very nice and great to work with. The people who work the front desk are not very helpful or personable. I felt like they overcharged for a lot of services and were quick to quote ... Read More
The veterinarian is very nice and great to work with. The people who work the front desk are not very helpful or personable. I felt like they overcharged for a lot of services and were quick to quote policies instead if really listening to the needs of the pet owner and trying to be helpful. We will find another vet that fits our needs better. Read Less
Aaron K.
6 Sep 2013
REPORT
They were great. We brought in a dog we found last night to check if the dog had microchip. The receptionist was very courteous and friendly. Then an assistant came with 2 types of microchip reader, d... Read More
They were great. We brought in a dog we found last night to check if the dog had microchip. The receptionist was very courteous and friendly. Then an assistant came with 2 types of microchip reader, didn't find any microchip. The vet then came by, checked the little mutt's teeth and gave us some advice. We were even told to get  rabies shot for the mutt tomorrow nearby HEB as they are giving discounted vaccines. Definitely friendly neighborhood vet. Thumbs up. Read Less
Belinda Manuel
25 Feb 2012
REPORT
Our beloved dog of 14 years passed away on 23 Feb 12. When my wife and son took our Cerb to Dr. Rowe's and made the decision that he needed to pass on, Dr. Rowe and her staff showed the utmost kindne... Read More
Our beloved dog of 14 years passed away on 23 Feb 12. When my wife and son took our Cerb to Dr. Rowe's and made the decision that he needed to pass on, Dr. Rowe and her staff showed the utmost kindness and empathy. The staff moved a party for one of the staff members so that my family would have a peaceful area for us to say our goodbyes. It took me an hour to arrive from work including getting my daughter from school. That whole time, Dr. Rowe and her staff, especially Ms. Sue did nothing but show my wife and son kindness and understanding. When I arrived with my daughter, more time was given to us to say our goodbyes. It wasn't until I requested it, that Dr. Rowe and Ms. Sue came and administered the medications that took our Cerb away. Afterwards, Ms. Sue called Fond Memories to take our Cerb away to be cremated. No matter what people may think of the outside of the Gosling Road Veterinary Clinic, it's the inside that matters. Dr. Rowe and her staff were wonderful. Period. My family will never forget the kindness shown to us and the dignity they allowed our beloved Cerb to have before he went to God. Thank you Dr. Rowe, Ms. Sue, and the Gosling Road Veterinary Staff. Read Less
A Google User
15 Sep 2011
REPORT
Dr. Rowe and her staff are fantastic and the most reasonably priced vet in this area. Years ago we had a rescued kitty that had multiple health issues including ever increasing seizures. Dr. Rowe was ... Read More
Dr. Rowe and her staff are fantastic and the most reasonably priced vet in this area. Years ago we had a rescued kitty that had multiple health issues including ever increasing seizures. Dr. Rowe was able to medicate "Scary Cat"; my little kids named her that because she was pretty scary when having seizures. The cat needed frequent meds and became too much for us to handle so I decided the cat needed to be put down. To my surprise Dr. Rowe offered to adopt the kitty and keep her medicated at her own cost. The reason her building is small and maybe a little "stinky" is that she does not charge enough for her services and probably puts alot of her revenues into care of the many animals she rescues like our cat. As far as the OUTRAGED girl from Northampton...How dare Dr. Rowe time her vacation to coincide with your dogs death and how dare her staff take the time to decorate your dogs footprint. Get over yourself and thank her for the 14 years of service which appeared worth your 60 mile round-trip. I have always found that when people say its not about the money...its about the money. Read Less
mfancher
28 Jun 2011
REPORT
I grew up in Northampton, the neighborhood that feeds most of this Vet's business and watched my parents take all of our animals there as a child. And for the last 14 years, as a young adult, I have c... Read More
I grew up in Northampton, the neighborhood that feeds most of this Vet's business and watched my parents take all of our animals there as a child. And for the last 14 years, as a young adult, I have continued to use this Vet, even driving over 60 miles roundtrip!I have to be honest with you and let you know that I agree with most of the positive comments posted, as I have had a good experience with them...atleast until now. My dog was quickly progressing downhill and I made an appointment to meet with Dr. Rowe to discuss the options and a timeline. It wasn't until I was take into the exam room that I was told that Dr. Rowe was out on vacation and a ""fill in"" vet has hired for this week. I was outraged that I had made the appointment in ADVANCE and told the office manager the reason for my appt and yet no one even considered to call and notify me that the vet who had been treating my dog for the last 14 years would not be seeing us today to dicuss her death. Two days later my dog was becoming non-responsive and I knew her time was coming to an end, so I scheduled at 10:30am appt to have her put down. Tragically, she died that morning around 8am. I made arrangements with them to have her creamated and also have a paw print made in cement as a keepsake. I picked up her pawprint today and was OUTRAGED to see that they had taken it upon themselves to ""decorate"" it with glitter, stickers, and rinestones. I was NEVER consulted with anyone about this. When I called to voice my complaint and to suggest that they atleast ask their customers if they would like their pawprint decorated, I was told that no one had ever complained before and I was being unreasonable for my unhappiness. When I stated that I would prefer to talk directly to Dr. Rowe about this, she got on the phone with me and said that under no circumstances would she be refunding my money (I NEVER ASKED HER TO DO THIS) and that maybe I should use another vet in the future, as it was her understanding that I was being unreasonable. When I asked her what was unreasonable...she said that since my appt was at 10:30am, I should have waited until then to bring my DEAD dog in...rather than coming in at 8:15am when she died. I am simply OUTRAGED at Dr. Rowe and her staff's lack of compassion and RESPECT for their dedicated customents and patients. Read Less
Is this your business?
CLAIM IT HERE
Incorrect information? Let us know