I have a rescue chihuahua. It took 2 months to gain her trust. I took her in for her shots. As soon as the Dr came in all she talked about was how terrible the chihuahua breed is. I felt so uncomfortable. Will not be returning. I am sure she (the Vet) is happy to hear this. Read Less

I have been going to them for awhile - they helped with my elderly cats transition, and also one of my rabbits. They also helped one of my cats when he got stung by a wasp in his mouth, and cleaned my other elderly cats teeth. However, when we took in our cat Salem to see if he had ringworm on his leg, it cost $150; and they did not let us know the results for a couple of months! He didn't have ringworm so that was alot of money we spent and a long time to hear back from them. Now we have a sick cat, and all this time we have been paying by check, and now it appears you have to either use a credit card (which we don't have), or cash. To get the cash we have to go to our bank 20 miles away. We are not rich, and we have five cats that we would like to keep healthy, so we are at a loss as to what we can do at this point. I really liked the Vets and all their office help very much, but what can I do if I need to take a cat there and can't get to the bank? Read Less

Took my cat, Frac in for a checkup for a skin condition. Due to his behavior,(he turns into Satan around strangers) he had to be left at the office for a few hours and sedated to be worked on. The doctor and staff all did an excellent job with him and I received several phone calls to update me on his progress during the visit. And to top ot all off..... A staff member even called me a few days later after the visit to follow up on his progress. BEST VET EVER!!!!! Read Less

Dr. Scott and staff are some of the best vets out there. They truly know their stuff. The entire staff is like a family to us. We run a dog rescue and My Family Vet has seen over 300 of our dogs and we've never had a bad experience. They've been there for the simplest of things up to a dog who was hit by a train (Jack survived and now lives with his family in the Heights). If you are looking for experienced, knowledgeable, caring vets then look no further. Read Less

I am so pleased with the quality of service my pet has received since she was a puppy.  Dr. Scott is awesome.  She's knowledgeable and informative.  The staff is nice, friendly, caring, and polite.  In addition to their professionalism, they are Christians.  Great place. Reasonable prices. Convenient location.  Fast service. Read Less

My mothers little Boston Terrier was attacked and Dr. Scott tried everything for days to keep her alive. Unfortunately her sweet Harlie did not make it. Although Dr. Scott was not there the day she was put down the Dr. that was there prayed with us and the techs were exceptionally good to us. They went above and beyond afterwards and it was greatly appreciated in this difficult time. I use them for my boxer mix yearly and will always recommend them for minor to major things with your fur babies. Read Less

I can't say enough good things about Dr. Scott we bought A baby pug from a puppy mill we didn't know she was sick we   Got her on Thursday night     By Friday afternoon she was sick throwing up and diarrhea she has an appointment on Saturday morning with Dr. Scott I thought she had pargo we took her in at 7:30 and they went right to treatment on her they worked on her and she was very sick we had to treat her every hour on the hour for 24 hours they kept seeing her and training her and she. Thank God for Dr. Scott she kept calling us and see how she was and she is well now it's been a month she's learned how to go up and down the stairs and she is growing and doubling in size and I am so happy with Dr. Scott I don't think she would've loved all her littermates have died thank you Dr. Scott we won't use anybody else Read Less

Today was our first visit. As a whole they were accommodating,flexible personable, and on time.  Their pricing was fair. The front staff recommended getting the first exam for free coupon from the nearby Kroger's before we even got there. We enjoyed the garden on the way out which had beautiful statues. Read Less

I cannot believe the underrated service I got here. Heard some great things about this vet so I decided to try them for my pup. WRONG--sat in a back room for over AN HOUR AND A HALF for only a simple exam! Nobody even gave so much as a smile the entire visit. Ended up walking out at 12:05 after not seeing any doctor for my 10:30 appointment. Don't even know how long they would've had me sit in a room for a simple 5-10 min exam. Read Less

This place used to be great, but it's going downhill fast. The staff is constantly flustered and they are always running behind. They overbook appoint times even if you come first thing in the morning and you end up sitting in a packed lobby for 30+ minutes past your appointment time Read Less

We have been  coming here for some years and they are the best... I can see that they really care about our babes and Hunter and Marley like to come here. Dr.Scott and Dr. Hees are great and all the team is awesome.Thank you for all the hard work and the care for our fur babes!!! Read Less

So I'm sitting here writing this review, the doctor is a little late but when she finally comes in, she's sooo sweet and super helpful.  She knew a ton about my pet, and they've not seen him before.  She not only explained her thought process but made sure I followed.  I can't remember her name, but she was an older, Caucasian woman.  I'll be back, and I'll make sure I go to her, as I've had run ins with other vets here that were not as helpful.This place is super busy and well known for a reason...And 9/10 of it are positive.  Remember, that we rarely leave reviews that aren't negative Bc it's human nature to want to complain... Read Less

Love all of the staff here. They always try to make the animals comfortable and help the humans understand what is going on. The vets and techs are right along on the floor with you and your pet. Wouldn't go anywhere else! Read Less

A month ago my 8 year old Schnauzer, Dash, became very ill. Dr Scott and the rest of the team were incredible in the care they provided him and the support they provided me through his diagnosis, surgery and eventual recovery. They saved my boy and I am forever grateful. I definitely recommend them. Read Less

They are very accommodating in getting a appointment when I needed it The staff was very helpful, supportive and compassionate for the support and care for our 3 yrs Yorkie. Our baby was very ill. They made the decision to have him put to rest less stressful. One of the ladies on staff took a picture for me of our Cooper and myself. I'd recommend them to everyone..they are the best to put your fears to rest. Read Less

I had a chocolate lab was very old and part of my family doctor Scott help my baby get through the holidays and when time came for me to let go her and her staff was wonderful it has been a year since then and now I have two more labs and plan to take them there. Thanks a lot my family vet:) Read Less

Amazing service, my chihuahua was not feeling good, it was available appointments, affordable prices and the team there is sweet, I love it, thank God my pet was not as bad as I thought, I recommend this place to anybody that loves pets! Read Less

Recently we had to get the right vet and clinic to address some issues with the elderly family pet. The service, follow up and care was excelkent. I highly recommend this business for those who are discerning about who provides services to your family pet. Please consider using them for your pet needs. Extraordinary service. Read Less

This vet is amazing. I wish I would have found them sooner! My poor baby had to be put down but the employees were so sweet and caring. They answered all of my questions and were very compassionate. I will definitely be recommending them to all of my friends. Read Less

Everyone at My Family Vet are so kind, caring, and attentive! From the front desk, to techs, to the vets they all make you feel welcome and that they're happy to be there and happy to see you and your pet. I've never had such a wonderful place to take my pets. I've never felt like I was an inconvenience for bringing my pets in. I've had a few emergency situations and it has always been a pleasant experience. Highly recommend them! Read Less

Everyone here at My Family Vet was beyond caring, patient, positive & pleasant! I showed up with my little one, in tears. I was worried costs would be beyond my means and/ or worst case, I'd be leaving without my baby. They took me straight to a room, talked me through everything and gave me options. Doctor Haes was amazing and would recommend her services to anyone! One business that knows the importance of proper staffing & client needs, five star! Read Less

We have been clients of My Family Vet for 13 years and right from the start realized that we had made an excellent choice. Dr. Scott, the other veterinarians, and staff have always treated us and our dogs with great care and compassion. One of our dogs has had numerous surgeries and is still doing quite well at 13. We will always be one of their clients as long as we have dogs. Read Less

I brought my cat in. She had about 475.00 worth of blood work done, it seemed she had a cold. She received fluids and antibiotics. A couple of days later, she wasn't doing well - not walking well and hiding more than usual. I stopped in to tell them in person she didn't seem right. They assured me that someone would call me. They never did so I called them over 24 hours later and arranged to bring her back. They said she didn't look well enough for them to do an exam using the gas needed (she was somewhat ferral) and sent me to the emergency vet on 2920. The vet there said she was very ill, likely a brain tumor that mimicked a cold. My poor girl was almost 15 years old, I couldn't see putting her through chemotherapy if it was determined she had brain cancer. I understand people making mistakes like not calling me after I stopped in to report her not doing well but to then not ever check up on her after that. . . I wouldn't say they treat your pet like family!!! My sweet girl died in my arms with the assistance of the emergency vet. They were very concerned and professional. I planned to start taking my diabetic cat there but after my first and only experience, I definitely will not.Read Less

This place is quite impressive.  We wanted to change vets, and they have taken superb care of our two small dogs.  I was really impressed with how professional the Dr. and his assistant were.  Super nice, clean facility, everyone I crossed paths with there was smiling and very helpful.  I highly recommend you consider this business if you are in the market for a Vet. Read Less

I love this place! I had to bring my yorkie in after a scary seizure. Dr. James Darden was so comforting and informative! My dog is very protective and acts out, but the Tech and Vet were very patient and friendly. It's a bit pricy but worth it to me! Read Less

My little kitty is 7 months old and he got declawed ( 2 front paws). Every one was so kind & caring One of the sweet girls held him when he wouldn't stop meowing. That really blessed me And he is doing sooo well He stayed over night after his declaw and when I picked him up the next evening he was very chipper! He is barely walking different and that was only 36 hrs later so I know they did a great job Thank you My Family Vet! Read Less

I love this vet! Everyone is nice and professional and the vets explain everything to you. They genuinely care about your pets. We had to put our dog to sleep a few months ago and Dr Scott was amazing. She prayed with us over our precious Ruffy and cried herself. I recommend this place to everyone. Read Less

Dr. Scott has been my doctor for many years. She is a conscientious and caring. You can tell she has a love for her patients. The Staff is caring and friendly. Recently I was forced to make the decision to put my beloved baby down due to a terminal illness and it was done with dignity and love. He passed in my arms very peacefully. I would recommend Dr. Scott to anyone. Read Less

I took my baby girl here to get emergency care after another emergency clinic pretty much ignored how badly intoxicated my cat was. They welcomed me and her with open arms first thing in the morning. They cared for her with great love and care. The dr. Reviewed my options as her intoxication was serious and we opted to put her to sleep. This process was extremely hard and the staff was extremely caring. They did everything to make the procedure as bare able as possible. The doctor even prayed for my Lily after she passed. I absolutely love led this place. I thank them for their great services. I am glad I came here. Read Less

I would give them 0 stars if I could. Please don't take your animals here. There are so many better options. They are close to my house so after adopting a dog from the shelter, I took her there for a check up and to discuss heart worm treatment. I had to wait forever and when the dr finally came in I never even got his name since there was no introduction and he wouldn't ever make eye contact with me. Very impersonal service and you can tell they only care about money. He wouldn't even discuss any other methods to treating heart worms, just wanted to charge me $1000 for the fast kill method. After an exam and some medicine for a cough they charged me $200. Double what any other vet would charge I bet. I will not be returning ever to my family vet. Read Less

Care about animals and people! Multiple doctors. Good enough to be a training station for credit at a local high school, so always plenty staff to help. Clean place! Happy place! In house pharmacy with pharmacist (for animals)! Equipped for equine as well as pets. From birth to beyond, they have state of the art training and equipment. Most Important : They all LOVE what they do!Read Less

The staff are very friendly and they care deeply about their patients. The doctors provide excellent care to Molly, my dachshund. The office is set up in a beautiful old house and it feels very homey. It is a very comfortable place to bring the babies for their medical needs. The prices are very affordable. I am so glad I changed vets.! Read Less

I foster for a rescue and was worried about some puppies that had been pulled from a shelter. They all had diarrhea and then two of the four started having runny noses and coughing - one was pretty lethargic which was also a new symptom since bringing them home.I had to walk-in because they did not have any appointments for the next few days, but they made sure that I was able to see a doctor. The desk staff are nice in person and on the phone.The office is interesting - it's very clean/organized and the exam rooms look like rooms in a house. It's definitely a more comfortable environment than a typical vet's office.The puppies did not have fevers (among other symptoms for parvo, coccidia, or any of the other scary illnesses puppies can get) so the diagnosis was all sorts of intestinal worms/parasites based on the fecal exam and upper respiratory infections. I was already in the process of deworming them, but got antibiotics for their coughs. The doctor did warn that the respiratory infection could be viral in which case we'd have to wait it out, but the antibiotics would help fight anything bacterial they might pick up in the meantime. We're not out of the woods yet (some are still coughing) but since they are eating/drinking/playing which they were not all doing before, I am confident in MFV's diagnosis at this point. Read Less

Bought my new puppy into this clinic whom had drainage from his nose, informed me it was upper respiratory infection. This puppy I adopted from a shelter; they were fully aware of it. Mentioned could be Parvo or distemper, however, since he was eating and drinking he was fine. I asked more than once to be checked for both just in case, they just blew me off. Gave me antibiotics, and dewormer for his round worms. I take him home less than a week later got extremely sick, went hospital he had Parvo died 4 days later. Did you know a chemical dewormer and parvo is an instant death? Why didn't the Vet know? Why didn't she check when it's a puppy from a shelter? I blame this vet for his death. Worst care ever! Read Less

I would recommend this vet to everyone! I've never once had a problem or thought they were charging me to much. My dog had a brain issue and I had to keep going back, but they didn't keep charging me and were exceptionally helpful and genuinely seemed to care. I had to eventually put him down and they made it as pleasant of an experience as it could have been. If I get another animal I will definitely be returning to this vet. Read Less

Dr. Scott, today was more than likely just another typical day for you (although I hope it was extraordinarily wonderful). However, today means the world to our family and I would like to take the opportunity to say thank you (although, the phrase simply cannot adequately display our appreciation.) Two years ago today, you took two Grade II mast cell tumors out of our beloved boxer, Skylar, two weeks short of her 7th birthday. I remember the day, and the events leading up to it, like it was yesterday:~Although it wasn't necessary, I remember my 6 yr old daughter and 9 year old son offering up their Christmas money the night before the procedure to help save their best friend. Further, I remember making the phone call to my children while they were in school, as I promised, to tell them your surgery was successful. I cannot thank you enough for your efforts. ~I recall Jennifer (a wonderful member of your staff who lost her boxer to mast cell tumors the year before) staying in constant contact with me while Skylar was with y'all that day. That afternoon, we were given the "ok" that we could come and get her. There were several people waiting in front of us and Jennifer saw my 6 yr old daughter standing between my husband and me. She was bravely fighting the urge to cry while she grasped our hands. Jennifer urgently and apologetically announced to everyone that she had to skip the line so she could "get this little girl's dog back into her arms." As I recall, there wasn't a dry eye in the place as Skylar was brought out to us all bandaged up. Finally, as you may recall from our visit a few weeks ago, I will never forget the words that came out of your mouth as you told me that our Skylar (9 years old on February 8th) is in exceptional health. Words cannot describe our excitement considering the fact that we were incorrectly told by another vet (during an unrelated emergency visit) earlier last year that a few benign bumps were a reoccurrence. Simply put, your dedication to our girl has brought more to our family than you will ever know, Dr. Scott. You have become a household name. Our children often speak of you and recall the time that Skylar's life was saved in your hands. Read Less

Do NOT bring your animal here. I used My Family Vet about 5 years ago and remember being unsatisfied with the doctor's diagnosis, but after returning to Houston and needing an emergency visit, I went back. I have, after all, known parents who were satisfied. Side note: My dog is a 70lb shar pei mix who is 6 years old. She, at the time of the visit, could not even move. I was carrying her everywhere, including in and out of an SUV (not an easy task), and up and down the home stairs. My dog was experiencing fever, vomiting, lethargy, not eating, not urinating or defecating, and a HUGE swollen leg. She was seen by Dr. Torrance, who immediately says he doesn't believe it to be a broken leg (in fact, he said it's "highly unlikely"). They said all those symptoms were caused by her pain. He decided to stick a needle in her to see if he could get puss to see if it was an abscess. After the test, he said he could not get any puss, and that it was likely not an abscess. He then said we should get an X-ray done just to rule out a broken leg. The fun part is that their X-ray machine was down, so I had to load up my dog and take her to another clinic. (NOT INCONVENIENT AT ALL! They could have mentioned that when I called to schedule the appt and said my dogs leg might be broken). I was told the X-ray would be $150. I came back to the clinic, and after reviewing the X-rays, he concluded that it was not a broken leg. He then said it HAD TO BE an abscess. When we asked questions like "how does this happen?" "what causes this?" "what can we do?' His response was that something EXTERNAL did this to her. He prescribed amoxicillin and rimadyl, and told us to feed her chicken to get her to eat so she doesn't become dehydrated. I asked a million questions about how long before her symptoms improve, and he said "As long as her mood is better, she should be fine...but it could take up to 4 weeks for her leg to go down." 4 weeks??? Seriously?? Within 3 hours of leaving the clinic, the receptionist called me to tell me they forgot to bill me for the X-rays, which she said would cost $178 (what happened to $150???). I gave her the medication, and within 4 hours, another symptom occurred-- panting. As I was worried that she could be having an allergic reaction, I called MFV to see if that could be it. The receptionist, who clearly knows nothing, told me immediately to rush her to the ER (who tells a worried parent that???). Finally a vet tech told me that she could be euphoric from the rimady and not to worry. Within 24 hours after taking the medication, her symptoms got even worse. Her leg was getting bigger and bigger. And I went ahead and emailed MFV some photos so they could see how it had progressed. MFV had also sent me ePetHealth registration so I logged on. I clicked on "Breed Info" to start my own research. I saw "Shar-Pei Fever," and immediately started reading up on it. The symptoms are: fever, swelling of a joint, reluctance to move, mild vomiting, panting, etc...ALL OF HER SYMPTOMS. She had every single one. And after looking at pictures online, I knew that's what she had. I took her to the Emergency Clinic.Turns out, yes, she does have Familial Shar-pei Fever. The doctor said this is the worst case she's seen. The doctor told me that she should be on a protein-restricted diet (thanks for the chicken recommendation, MFV!). This is a hereditary disorder (INTERNAL, NOT EXTERNAL!!) that if left untreated can lead to amyloidosis (essentially kidney and liver failure). Test results show her kidneys are not working properly. She should be on Colchicine to prevent amyloidosis. It took a second opinion and almost $500 to figure this out. I understand Shar-peis are a rare breed. But a simple google search on the breed could have helped the doctor at MFV figure this one out. Every single one of her symptoms matched up! Every one. While I understand he is a young doctor, there are several other doctors at the clinic, and he could have asked for a second opinion. And if none of them would have caught this, then that tells you something!If you're going in for vaccinations, they are fine, but otherwise, find somewhere else. I am so disappointed in this place. I've spent almost $1000 in the past 3 days trying to find her diagnosis. Now I have to take her back to a doctor so I can find her a primary that will write her Colchicine (this is a medication she has to be on for life). I am searching for a shar-pei specialist now. Good luck everyone. Skip this place though!! Read Less

Dr. Clara Scott and her team deserve praise for their compassion and diligence when dealing with an older dog. Our dog, Buster was very sick and needed emergency attention, which he got from them. Buster did not make it unfortunately, but the staff was very sympathetic and caring.Would reccommend to anyone! I have been going to Dr. Scott ever since she opened. When we get another buddy in our lives again, we will take him to Dr. Scott and her amazing team.Mike and Sharyn Jackson Read Less

It is my opinion that if you love your dog do not bring it to My Family Vet aka Clara Scott. I believe that she does not care about the pets only the money. In my experience she was extremely negligent in my dog's care. I took him there for care, but he ultimately died because she didn't look for the CAUSE of his problem--only treated his symptoms. I believe her lack of care resulted in his death, and I'm sure I'm not the only pet owner who has had this experience. She loves to rant about how many hours a week she works. Don't like your job? Get another one. Talks about bringing her children to work. Doesn't she know how lucky she is? Greed is quite the motivator. IMHO, Dr. Scott is now a liability to what once was a good practice. And no, Clara, I don't work for any other vet nor am I married to one.. I'm just a sad, heartbroken pet parent who loved my dog and made the mistake of trusting you. I would advise anyone looking for a vet to learn from my experience and STAY AWAY FROM MY FAMILY VET! Your pet will love you for it! Read Less

I WILL NOT GO BACK TO MY FAMILY VET EVER!!! I took my dog in 2 1/2 weeks ago, I told them that she had loose stool, she was lethargic, and she wasn't eating normally. When I got there, they asked me if she was spayed, I said no, and they immediately assumed that maybe she had some sort of vaginal infection and this was the cause of her problems, even though there were no signs of an infection, and they said she seemed fine, they asked me to check her pee that evening and if her pee seemed abnormal to bring her in for some blood work, and sent me on my way. Her pee that evening was normal, so I did not take her back in for blood work. Well today (2 1/2 weeks later), my dog vomited up a pig/cow hoof that I gave her just a few days before I took her to the vet. I had forgotten that I gave her the pigs hoof, so I did not inform the vet about it. I called the vet freaking out about it, angry that the vet didn't try to do more to find out what was causing my dog's lethargy, they said I should bring her in for another visit ($) and an xray ($). When I finally spoke to Dr. Scott, she was very angry and defensive and said that I was to blame for them not finding out about her stomach, that I was basically a terrible pet owner (parent as she put it) for not bringing her back in (which she seemed slightly better then before so of course I didn't take her in), and they were at no fault. She also described what I had told them during the first visit and no where in what she read did it say she had loose stool, wasn't eating, and was lethargic. She accused me of not saying things that would have been "key" to find out what was wrong. WHAT MORE ELSE DO I NEED TO SAY THEN MY DOG ISN'T EATING, HAS LOOSE STOOL, AND IS LETHARGIC?!?!?! This is ridiculous, and I will not put up with this. The last time I took a dog to a vet, (my last dog) and they assumed something that was incorrect, she ended up dying the next day. So what I learned about this vet is they only want your money, and they DO NOT listen. Read Less

I went to "My family vet" with my 15 years old beautiful and suite dog (Chou Chou) in extreme pain due to a tumor and we were very worried that we had to put her to sleep because she would not survive any surgery because of her age. Dr Scott was wonderful and very professional explaining to us all the options we had and this helped us to decide to go on with the surgery. She perform it and guess what... my dog is running as a teenager happy dog.We are extremely grateful to Dr. Scott.......... Clara we love you!! Read Less

This vet is just amazing. My husband brought a stray home on Friday night and it was clear we needed to get this dog to a vet asap. I looked at reviews on-line and found My Family Vet. I called Saturday morning and they told me to head over there and they would work us in. Dr Scott came in and began to asses our poorly stray. Immediately it was clear that she is incredibly smart, competent and caring. I was taken aback as I had never met a vet that 1. spent so much time with us and 2. explained absolutely everything so thoroughly. They were also very cost conscious and gave me pricing to review before we did anything and she discouraged any type of unnecessary testing and vaccinations until we get him healthy again. I have been to VCA vets before where they push every product imaginable on you and this was an entirely different experience. I will never take my animals anywhere else from here on out and as for Dr Scott, well what a great human being to have in this world! Read Less

I think my My Family Vet is a great vet! I have been to many others and they do not even compare to the compassion they have for the pets. I have told so many people to go there and they have been so happy with every vet they have seen. They are a very busy clinic and I can see why! I would wait all day to see them if I had to. Every person that works there is always smiling and as nice as could be! I will never go anywhere else Read Less

My Family Vet is phenomenal! All the Doctors are great. They take the time to make sure I understand my pets needs. Some times they can be super busy but what do you expect from a clinic that make such a great impression. I have always had an animal in my life and I have been to several vet clinics. This clinic is the only one that doesn't just take my money and expect me to google my problems. Read Less

I was a client for years. Dr. Scott is great only if you need your annual shots. She was negligent in my dogs care, this is confirmed by several other vets, and now he is gone. The worst part is that when she realized she dropped the ball with his care she wouldn't return calls or e-mails. She abandoned us in our time of need. If you love your pet go somewhere else! Read Less

I've been taking my 4 pets to My Family Vet since 2008 and can't imagine going anywhere else! The staff and doctors are amazing and treat my pets like they are a part of their own family. Whether its general exams or an upset tummy I always feel like I get the best care possible and that I'm never taken advantage of with pricing. I always ask for a medical care plan so that I know ahead of time what the cost will be and they try to keep my bill where I can afford it. I tell all of my friends and family about My Family Vet and anyone I've recommened to has never been dissapointed. Read Less

I have known these people for several years. All the staff, I mean ALL of them are tender, caring people. I drive from the Galleria with my ""son"" and his cousins just so I can count on getting the BEST care. Read Less

Before I started working at My family vet 3 1/2 yrs ago, I was a client of 3 yrs. I loved bringing my dog's to see Dr. Scott and Dr. Ashmore so much I just had to work there. Since I have started working here I have to say that this is the best place I've ever worked! We are a very close family and work very close together. We love and respect everyone. I love talking to the clients that come through the door. I have met so many neat people, and animals. I can't imagine taking my pet's to any other place. I'm so proud to be a part of My Family Vet!Read Less

I brought my cat here last month for the problems he was having. Dr. Morrissey was his vet. She said my cat had a very high blood count. She also found that he was constipated and may have some other issues. She called me back and said that they had taken care of his issues and that he was ready to go home. She said that he was much better, he ate all of his food, he was cleaned out, and ready to go with his prescription and his recovery food. She also said that she had given him a steroid shot which was not indicated on his bill they gave me. When I brought him home I found that he was no better than when I took him in. He ate nothing and he was miserable the entire next day and the following morning. I wonder if they did anything? I really have my doubts! I called her back and told her that I was going to have him put to sleep so that he wouldn't have to suffer any more. She had no objections or even wondered what went wrong since she just released him with such a clean bill of health just two days before. I took him in to have him put to sleep the following day. In the past I've had 3 other cats put to sleep in my time. None of which I was expected to pay for their funneral upfront. Why do that to someone? That is so "Tacky" and so inconsiderate! It's even sickning!! This Dr. Morrissey wasn't even there. They instead put me with this Dr. Ashmore. She couldn't get done with the euthanasia fast enough. She comes in and tells me to leave the room. I told her that I wanted to see my cat through this and wanted to be with him until it was all over just as I had done in the past with all of my other cats and the long lives they had all lived. She looked at me really strange turned around and left and slammed the door behind her. She came back in and while I was getting myself ready for the procedure this Dr. Ashmore started examining my cat while he was still alive and said out loud that he was still very constipated and said that she felt a tumor. Does this Dr. Morrissey know what she's doing? I wonder? Rest In Peace "Booty"!! You were The Very Best!! You lived one long and healthy life! I will always Love You!! Sorry you had to deal with such morons as this in the end!! Read Less

I found a medium sized dog at a gas station on my way out of town in September 2006. I picked her up and soon realized she was extremely timid, but my family became very attached to her as soon as she came home with me. I had her for just over a year when suddenly (within 2 days) she became very ill. I took her to My Family Vet and Dr. Scott immediately told me that there was something very wrong with her and that we needed to run bloodwork. Turns out she was in complete kidney failure and had many other vague symptoms. Dr. Scott and Dr. Ashmore teamed up and figured out very quickly that my dog had Addison?s disease (a condition with her adrenal glands). They treated me and my dog with such compassion and care. They even stayed at the clinic until 8:00pm one night running a 2 hour blood test to confirm the diagnosis. They saved her life during that critical issue, tended to all of her changing needs and still continue to see her monthly to administer her necessary medications. Although she is still a very shy, timid dog, the vets at My Family Vet treat her like their own pet. She is a great dog and I?m so appreciative that they saved her and that she?s still a huge part of our family. I love this clinic, the whole staff and will always trust them to take care of all my furry kids. Read Less

The receptionist and vet tech were very nice. There was a wait; dislike being on time and waiting for someone who isn't. I didn't feel the vet explained what the shots being administered were preventing. I also didn't like how the heart worm medicine (in treat form) was shoved down my dogs throat. I was given a vile of pills to give my dog, but she didn't explain what they were, or what they were for. If she did it was at 8000 words per minute and I was unable to follow. It's possible my pup's appointment was on an over-booked day for the clinic, but I felt like a number in the herd; rushed through the line. That was the first time she and I had been to My Family Vet, and we won't be going back for her spay or more shots. Maybe sometime in the future I will try them again, but for now I will keep looking for a more patient vet. Read Less

I've rarely seen a more compassionate, caring veterinarian and staff than that of Dr. Scott's. I have taken hundreds of rescue dogs to her clinic and received nothing but top-knotch, care. She has to be one of the best veterinarians in the city. Read Less

I have never met more compassionate, caring people in our area that love what they do. This veterinary hospital has a team that shines. I had heard that they were busy and I can see why; they are good at what they do! The place is clean and the staff is friendly. My dogs loved it there! They were given treats and hugs and kisses by the staff! Thank God I found this place!!! Highly recommend... Read Less

DO NOT TAKE YOUR PET TO THIS CLINIC!!!!!We have a diabetic cat who needs insulin twice a day. I made an appointment to have his glucose level checked and dropped him off in the morning. I called later to check on him and they said that they had not performed the test because I had not brought his insulin with me. I was not told that he needed it. We made a second appointment to have him checked and my husband received a call later to inform him that the test had not been done because they were "too busy". I asked if he had received his insulin in the morning and they said that he had not. When I asked the clerk why she said she did not know why.These people are supposed to be in the business of HEALING animals, not putting them in danger of diabetic shock, coma or organ failure.If they are "too busy" to perform a test scheduled days in advance then they need to stop taking appointments until they get their calendar in order.DO NOT TAKE YOUR PETS TO THIS CLINIC!!!!!! Read Less

DO NOT TAKE YOUR PET TO THIS CLINIC!!!!! We have a diabetic cat who needs insulin twice a day. I made an appointment to have his glucose level checked and dropped him off in the morning. I called later to check on him and they said that they had not performed the test because I had not brought his insulin with me. I was not told that he needed it. We made a second appointment to have him checked and my husband received a call later to inform him that the test had not been done because they were ""too busy"". I asked if he had received his insulin in the morning and they said that he had not. When I asked the clerk why she said she did not know why. These people are supposed to be in the business of HEALING animals, not putting them in danger of diabetic shock, coma or organ failure. If they are ""too busy"" to perform a test scheduled days in advance then they need to stop taking appointments until they get their calendar in order. DO NOT TAKE YOUR PETS TO THIS CLINIC!!!!!! Read Less