Um, I am shocked that this banfield has a 3 star review. But I've only worked with Dr. Paiva, she did my 8 year old schnauzers dental( if I could only show you her teeth) as well as she is my preferred vet for her checkups, I've delt with vets that run you in and out quick but she truly cares and I have personally have had 30 min + convos with her over making my Heidi Ho's quality of life better. Also wellness plan has helped completely. Worth the $35 a month to know I have her in Heidi's health care team and all common test/procedures are covered ❤️❤️❤️ Read Less

If you care about your animal do not take your pet here. It's a typical endless pit of expenses & uneducated ppl that don't know anything. Their misdiagnosis & mistakes will cost you & the saddest part is our poor pets health suffering through all the mishaps. "I don't know" or "no one told me that" is the typical answer They said they wouldn't charge us for the 3rd attempted surgery to fix our dogs ear. Ignored voicedconcerns & poor healing progression that resulted in a deformed ear. They're overbooked & don't provide proper care to the animals. Came back months later & he's literally dying. It is due to the neglect of this terrible practice if you can even call it that. The worst vet I've even experienced. The multitude of 1 stars should convey how bad this place is. This place is about profit & not caring for your animal. Agree with many of the 1 star reviews. Read Less

Walked in. No appointment. My dog had a spot on her paw that I just wanted someone to give me some advice on. Immediately, they took he back. Two minutes later, the vet came out and told me it was infected and needed medical attention. They fit her right in their schedule with no hesitation. The vet called me a couple of hours later to let me know what they needed to do and how much each thing would cost. And, they gave me the free initial visit coupon. So I saved $40 right away! When I came to pick her up the technician walked over with me to find the right size cone for my dogs head so she couldn't lick the wound. We had to try a couple of different ones and they were hard to put on single handed. She was a huge help! Every single person I saw there was helpful and genuine and I could tell they loved people and animals. I am definitely switching my business to Banfield at PetSmart in Sunset Valley! They won me over this weekend ~! Read Less

We have been using Banfield vets all over the country when we were moving frequently, but this location is my favorite for both our cat and dog. Dr. Piper is extremely knowledgeable and approachable. I tend to be a worrier and she never makes me feel silly for asking a lot of questions. She takes her time to explain every test, vaccine, and diagnosis in detail. The techs have also always been very friendly and gentle with our animals.Read Less

I have been a wellness plan participant and have taken my dogs to Banfield since 2003.  Mostly I have been pleased with the vets that have cared for my dogs.  The reception/check-out process has always been an area where process improvement was needed, but due to the care my pets were given and the relatively affordable cost, I have continued to stay with Banfield.I will NOT be renewing with Banfield again and will never recommend Banfield to another person!  My dogs do not receive the same level of care or attention that Banfield used to provide.  I stopped doing drop-off appointments about a year ago because when I picked up my dogs, I didn't really get a report of how the exam went.  My dogs are old.  One of my dogs is nearly 17, one is about 15, and our big guy is over 9.  I believe it is very stressful for them to be in that environment for the whole day for a ten-minute exam.  So now I schedule appointments for all of my dogs because, and I want to know what the vet has to say - I won't get a report if I drop them off.  Over the past year, I have been very frustrated with the appointment process at Banfield.  I usually have to wait about 20 minutes after my appointment time before I am moved to an exam room.  Once in the exam room, the tech and vet usually are there within a few minutes.  The last two exams were over within ten minutes, but then it took 10 or more minutes to check out.  Why do I need to spend 40-60 minutes at Banfield for a 10 minute appointment?  I could tolerate the time wasted if I was certain that my dogs were under good care.  However, when I have asked about concerns or agreed to have further test run, I have not received timely follow-up.  Or ANY follow-upOn May 3, I took my 15-year old dog to a 3:00 appointment for a normal comprehensive exam.  She has a heart murmur and has had some abnormal blood work in the past.  We had been advised that dental exams would be very risky so she hasn't had one in a few years.  However, now this vet was very concerned about her teeth, as we are, and said that if we had a heart scan we could probably determine that under caution we could clean her teeth.  We scheduled a drop-off appointment for Tuesday, May 9 to have the heart scan.  An extra $360.On Tuesday, May 9, we dropped her off as instructed.  We were told that they would provide as much information as they could when they picked her up, and after cardiologist review, we would get full results within a few days.  We were also told at drop-off that she could be picked up by 2:00 and we would be called when she was ready.  At 4:00, we called to find out when she would be ready.  We were told that they were finishing, and we could go get her; she would be ready for pick-up when we arrived.  We had to wait for 20 minutes after we arrived before she was brought out to us.  We did not leave Banfield until after 5:00! Today is Monday, May 15 - I have called twice requesting the results/further information about her scan, to be told that the vet will have to call me back.In the meantime, on Saturday, May 6, I took the 9 year old dog to Banfield to have further testing done regarding his nose/face irritation and had his comp exam done at that time although a month early, since we were already there.  I had asked about this nose condition before, but told it was nothing to worry about.  However, his nose kept scabbing and bleeding, so I wanted to get him checked again.  The vet indicated that it could be a form of Lupus, and testing would be an additional $80 (approx.).  I agreed and had the blood taken.  I was told that I would get results on Wednesday or Thursday of the next week.  It is now Monday, May 15 - I have called twice requesting the results/further information.  On the first call (Sat. May 13), I was told result had been returned and the vet would return my call.  No one called.  Today when I called, the person who answered the phone said that all bloodwork was normal (from his regular comprehensive exam? Or from the Lupus test?  ???)  I have asked that a vet return my call, as this "result" provided me no information about what is happening with my dog.This clinic has gone downhill.  Customer service is not a priority, and now I am certain that animal care is not a priority either.  The clinic seems to be more concerned with scheduling as many appointments as possible rather than caring for the pets that they see (and have seen for over a decade!) Read Less

We went to a number of Vets before settling on Banfield more specifically with Dr. Michelle Broecker. She is such a knowledgable and attentive Vet who gave our puppy incredible care and attention from day 1. She is extremely kind and warm as well. If you decide to go with Banfield, go with Dr. Broecker! Read Less

Horrible service, I've been taking my dog here for 10 years and the last 12 months have been nothing but missed diagnosis, incorrect medical treatment and horrible customer service. They would rather let your dog suffer then stay an extra 5 minutes but they will always keep you waiting upwards of 30min for your appt. This place has seriously gone down hill and even their new practice manager,  Who was apparently brought on to fix these problems is even worse than the last practice manager. Due to a traffic accident I was 10 minutes late for my appointment, the appointment right after me went in early in my place but they refused to let me take the later appointment stating the only reason the other person got to bump up to my time was because they were scheduled and I would technically be considered a missed appointment and a new walk in and they don't take walk-ins. This manager stood on the floor in front of other patients, customers and even a trainee arguing with me, raising his voice at me even when I asked him not to, and refused to provide a solution other than one that was not viable for me. As I'm writing this message the manager was walking out the door clocking out for his shift... The truth more likely is that he didn't want to provide a solution because he wanted to get off on time and couldn't ask a provider to stay an extra five minutes if he wasn't willing to. Absolutely atrocious, I will never come back here again I highly recommend you find another place for your pet care! Read Less

Dr. Paiva (sorry if I misspelled that) has been excellent. She's very to the point but wants the best for the animal. I've never felt that she wanted to do anything unnecessary for him and she always had my interest at heart too. When I adopted my dog he was very sick, unknowingly. She took him in and figured out what was going on with him. Turns out he has a liver shunt and instead of just referring me out she took care in treating him and consulted the surgeon at the specialized animal hospital. This saved the fee of talking with a surgeon and she spoke with him for me. For there the three of us decided that medications and diet was a better solution than an expensive risky surgery. He's doing amazing and such a new dog! Read Less

This Banfield lied about the health of my dog's liver, I presume to extort more money from me. The doctor insisted that I remove her front teeth when I took her in for a cleaning, which I refused. Again, I believe this was an effort to charge me more. When I returned to pick up my dog half of her front tooth was broken off. The next time I brought her back for her annual, she was so scared and nervous she actuality pooped herself. I decided to never go back for pet care. When I went there to purchase her food, I day the grooming department pulling a dog's ear, and pulling is hair, because it wasn't cooperating. It looked terrified. Now I will no longer go to Petco or Banfield. Read Less

I feel like I need to write after having such great care lately! My little Chihuahua has been struggling with belly bloat and weak knees, and these ladies have been amazing with her. We've been on a wellness plan for 10 years, since I got her, and being able to get an appointment at any time has always been great. This location stands out to me though, since both Dr Pocernich and the vet techs have been so loving to her. She HATES going to the vet, but the last few times I've taken her in, they've carried her away without her having a panic attack. That's huge to me! She's currently waiting for a diagnosis, but I feel confident that we are getting the best care possible in this trying time. Thanks for all you do :) Read Less

I have loved other Banfield vets, but not this location. Here's the reasoning for my poor review and fact that I'll be changing vets. I should note that everyone is nice and obviously loves pets, most of this seems to be caused by understaffing or overbooking:-wrong worm medication given (they caught error and apologized, but still...I had already administered) This was after my husband was told that HE needed to provide medication name (shouldn't that be in the file!?) I had to call and explain that it was whipworm...and we still we're given wrong meds.-no cone given post stitches, petsmart out of size, so I had to take my upset and injured pup who hates dogs to yet another pet store...very traumatizing for him. Vets should at least provide temp cones!-no written next appointment information-no explanation of basic comprehensive exam process (unless you request it, you'll never actually talk to a vet or tech for drop-off appointments, but they don't tell you that).-information in paperwork about recommendations/findings, not discussed or acknowledged verbally.-they simply cannot get contact information correct for some reason, have an old neighbor on the account from years ago that is somehow listed as the co-owner, rather than my husband!! Read Less

Terrible customer service! Don't take dogs out, while under care. Have problems filling prescriptions, that they have prescribed. To many appointments and not enough veterinarians. Poorly run, do not bring your pet here for service. Read Less

I been taking my now 15 week old German Shepherd to them since he was 6 weeks old for vaccines..the one time I actually needed them for an emergency they were worthless! Last week my pup suffered from diarrhea and loss of appetite. I put a call into their office that morning and they put me in on a walk in list for 2 days later.. that afternoon I had noticed blood in his poop and I called again PRACTICALLY BEGGING for an appointment sooner but she tells"HE NEEDS TO BE SEEN BUT YOU HAVE TO WAIT UNTIL SUNDAY! LUCKILY a vet around the corner from my house was able to see him as soon as I called.. I attempted to cancel my plan but Banfield said it would cost over 300 dollars to do so..they also stated that they were there just for wellness and not for emergencies. I told the guy they shouldnt be called hospital nor advertise walk-ins if they are not available to us for such events.. Read Less

Almost killed my friends dog by misdiagnosing him with heartworms. Then gave him trifexis even though he supposedly had heartworms. That could have killed him! Had my friends convinced their dog was dying. I took the dog to my vet to have the dog put down and explained why. They heartworm tested him and he's negative! This perfectly healthy beautiful dog almost died because of whatever scam this place has going on. If you love your pet don't take them here! Looks like I'm not the first review where heartworms were misdiagnosed! Read Less

Let me start this by stating that is 100% my fault that after the vets at Banfield did not do their job I foolishly brought my dog back ... My Basset hound puppy was brought in for a routine neuter. The staff fitted him with the wrong cone - he was able to lick the wound causing an infection that led to blood and puss pouring down his legs. I rushed him for them to fix the problem. After paying for everything the staff noted it was their fault (no refund or care for the pain and discomfort they caused my dog but a "oh sorry). After that I was given the wrong medication and the wrong treatment causing me to bring him back in again for another procedure (this one was covered by Banfield). Since the 3 procedures I have been given 4 different recommendations for how to care for my dog - all different and all in some way wrong. They all preach they love animals and want to provide care but the reality is that the team of vets there are junior at best - even a vet with 30 years experience can be junior and Dr. Andrews is junior from her advice to how she communicates with clients. DO NOT send your dog or cat here. You may get good service but at some point you will get burned and by you I mean the animal you love so much. Read Less

I will start by saying I LOVE the convenience of their pet plan and ability to take your pup anywhere in the nation. However, it comes at a price (like most things). I don't want to go into extreme rant here but I think the doctors are under qualified and just like the reviews here say, in properly diagnose their patients. This can can me heart wrenching for no reason to owners! Please work on how to deliver/diagnose patients and communication with their owners. Also yes, the staff are sometimes rude or unwelcoming, I believe this is because they are always so busy. Please staff your techs better. After years of being a patient I am contemplating cancelling my plan and yelping another vet for my baby boy. Read Less

If you love your animals don't take them here. I have never experienced any issues until I recently brought my dog in to get his tooth extracted. This is my first time having any major health issues with my dog and Banfield has failed miserably. So they send my dog home with no instructions from the doctor. I get a voicemail from a vet who hardly speaks English so I cannot understand the directions. I've called back and was told the vet would call me back ASAP but it's been 2 days and still no word. Now the people who answer the phones are getting an attitude with me. It's not fair at all that they insisted that my dog get this tooth pulled and now they send him home with no regards to his health and the after care. Obviously they have no respect for the fact that my dog's health is in jeopardy and they have no customer service skills.Read Less

This location was able to get my dog in on short notice for her vaccinations. I was going out of town, and instead of requiring shots every 12 months, the kennel required a specific shot (I believe it was for kennel cough) every 5 months. While I was there I went ahead and got her full yearly vaccinations and heart worm test. They were wonderful with my little skittish pup! I will say that their "package" deal is kind of a bad deal. I just paid outright for her vaccinations. While it's always possible that any animal can become ill, I just couldn't stomach paying a monthly fee for services she probably won't need. If you have an animal requiring frequent visits the package may be worth it. Read Less

I stayed in town for the weekend to make a 4:15pm appt on Sarurday. Nan field says we were 10min late& the vet would no longer see us. They would do& charge us for everything else, so my dog has no vet medicine and they won't see him. The worst experience I have ever had and the most unfriendly people to say that you are a few minutes late on a Saturday afternoon and you will have to reschedule. Read Less

They've always been very helpful to my dog and cat. Knowledgable and upfront about the costs. No experience with other Banfield Hospitals, but can recommend the one on Brodie in Sunset Valley. Their facility has is able to run many tests instantly onsite. Read Less

I have been taking my dog to Banfield for the last 7 of my dogs 13 years. They have always been helpful with vaccinations accurate treatments. Recently, I had to put my elderly dog down. I had the best ever experience with the staff. First of all they did not have an appointment available when I called, but they took me at the time I requested. They did not try to talk me out of my decision even though my dog could still walk on his own. They gave him a thick blanket to lay on the cold floor. They answered my questions, put him to sleep in under a minute, then injected the medication to stop his heart. It was fast and painless. The staff was apologetic, caring and professional. They even offered for me to check out from the exam room, prior to euthanizing my dog. This was my first experience to euthanize an animal. I've heard stories with bad experiences so I was a little scared but everything went smoothly. Read Less

My little bear woke up last week unable to open his eyes. HIS. EYES. His eyeballs were swollen. His poor ojitos were bloodshot and it broke my heart into every piece of sadness that can happen to the mama of a fur baby.No worries, right? Because I have my little buddy on a Wellness Plan® at Banfield, paying around $32 a month to secure my pup's place on Healthy Dog Row. His plan covers a laundry list of bi-annual checklist items: bordatella and rabies vaccines, blood work (most costly item), heartworm test, flea testing, internal organ function check, and fecal exam deworming.Ha! Laugh at yourself, concerned dog parent, for as surely as you are harassed twice a year to bring your dog in for his bi-annual exam, so, too, are other concerned parents, who schedule Banfield out for days for these things. Translation: NO ONE WILL SEE YOUR DOG FOR THREE DAYS WHILE HIS RED EYES LOOK AT YOU WITH BOTH LOVE AND INCOMPREHENSIBLE SADNESS. His inability to communicate with me about his pain level and my anger at Banfield resulted in me taking him to a local vet and paying full price for immediate help. AND when this angry mama called to cancel that Banfield plan? What then? I'll tell you what: that first bi-annual check up he had this year apparently cost a ton of money by their accounts, and if I wasn't going to keep him on the plan I'd have to pay the difference (the annual fee minus what I've paid with the membership in the past 6 months). Moby's been to the vet at Banfield for his eyes before, perhaps 2 years ago. I was told he was having seasonal allergies and the white spot on his eye was nothing to worry about. My new vet did a density test on his eye and determined he has eye ulcers. I believe her: his eyes are more dense now with treatment (I'm so relieved) and the ulcers have shrunken down.The moral of the story: don't pay monthly insurance fees for a relatively healthy dog. Your buddy might actually have an urgent health issue and you might be unable to get him in soon enough for a visit at Banfield. I'm not sure what all that money is for if I can't get him in to see a vet at a discount when he needs it most. Read Less

Our 15 yr old cocker was struck by a car this past Sunday. She had catastrophic injuries. We immediately called Banfield where we had been patients for 7 years. We have spent thousands here as parents of 3 dogs. Unfortunately, this did not matter as we were told to take our critically injured dog ""some place else"" because they we TOO busy to help us. Fortunately, we found an emergency vet hospital that took care of us immediately. We received the kindest, most compassionate care from this staff as we made the decision to allow our beloved pet to be given her final nap. Banfield seems to be a ""mill' for new vets. We NEVER saw the same vet twice. It also has a very high ancillary staff turn-over, not the best for consistency of care.They nickel & dime you to death. I am surprised they don""t charge for the air you are breathing while sitting in their waiting room. We will NEVER be going back and have requested that all of our pets records be transferred to our new provider. Read Less

i can't speak on other people's behalf but everytime i go in i deal with the male receptionist micheal and for nurses my favorites are micheal, jennifer, carly, or calib and have always had excellant helpful service. dr. reesor is great with my 3 cats, and dr. mike & dr. tooley usually see my dogs and i have never had a problem with them. theres sometimes a wait but they are open 7 days a week and you dont need an apt. for than conveniounce when i need it im willing to wait a little bit. plus its a pet hospital and i have never gone to a hospital without having to wait. my favorite part are the dropoffs. i have a plan with them so i pay monthly which helps with most my pets, plus i just drop them off and pick them up when there done, they dont even charge me for the pet sitting. My pets that are not on a plan go to their clinic where there are free office visits. all in all i would def recomend them... way better than my last vet, it used to cost me 50 everytime i wanted to talk to him and now with my plan its free. Read Less

Not friendly or honest. I called and was told to bring my cats in. When I got there the receptionist told me the vet wasn't seeing walkins. She was very snide and seem to take pleasure in my delima and sick cats. I will never go there again. Read Less