My puppy attended her first appointment at Temple Veterinary Hospital of Western Hills on October 17, 2015. Her doctor gave me a list of shots she was due for and suggested a microchip that they offer... Read More
My puppy attended her first appointment at Temple Veterinary Hospital of Western Hills on October 17, 2015. Her doctor gave me a list of shots she was due for and suggested a microchip that they offer in case dogs get lost. I immediately asked what her total would be if I got all the shots, including the microchip and was told 46.50. I paid for everything. My puppy had another appointment on September 1, 2015 in which she got more shots, and i paid around 38 dollars. Today, I took her to yet another appointment, but was greeted with the most unprofessional behavior I have ever experienced. As I checked my puppy in the woman, whom refused to give me her name or anyone else that was involved name, informed me that she would be adding 55 dollars to my bill. I immediately questioned why, and she then told me that they had forgotten to charge me $55 for a microchip she received at her first appointment. I immediately was confused, because I had paid the total cost of everything the same day. They had told me that the total cost including the chip was 46.50. If I had known the chip alone was 55 dollars I wouldnt have gotten it or paid for it. I have gotten my previous dogs chipped for 20 dollars at the shelter. I asked for a print out of my previous invoices so that I can see what I paid for initially. She rolled her eyes and began to scroll the computer. I questioned her on why she hadn't contacted me about any billing issues, and she ignored me. I knew where this was going so I asked could I have my dogs records and we were leaving after she got the shots she was suppose to get that day. A heavy set woman then came from the back and asked what was going on. I explained to her the situation and she rolled her eyes and told the receptionist to give me my records, and then refused to treat my dog like this was ny fault. They refused to give me names. They handed me the charts and then everyone of them proceeded to the back laughing as my family left. This was an attempt to steal an extra $55 from me. Beware this vet office. They try and add cost that they never mentioned before to a bill months down the line. If I could give them 0 stars I would, and I have escalated my issue to the better business bureau. Read Less