They care. They're not trying to sell you. Easy in/out. I have my hands full with two rescues, they didn't mind at all and helped me handle them while I did paperwork. They're very personal and bring you back with your fur baby to go over and discuss everything. They even were all for it when I asked if my other dog could come in and be courage support for the current rescue I needed to get checked up. And gave them treats. Pawesome. Read Less

Most amazing people. I've been taking my pets here as long as i can remember. They are always nice, always helpful and kind. Every last one of them. Recently i took in a small kitten that was hit by a car and they did absolutely everything they could. They kept me updated, let me see the kitten and spend a little time with him. This place is just truly amazing. Read Less

Where do I begin?:) This place is amazing. Everybody is so kind, and passionate about what they do. I bring my kitty here, and even though she does not like coming to the vet and struggles...they still know exactly how to handle her. They honestly care about their patients. Amazing vets, techs and front desk people! I would definitely recommend this place! Read Less

The employees were SO kind and the prices were fair. One of the only places in my area that takes exotic pets, and although the vets who see my type of pets were not scheduled to be in the day I had to bring my baby in, they came in anyways to see her and help us out. They were very knowledgeable and helped me feel at ease. I will defi itely be bringing my other animals here now too. Read Less

What a wonderful find.I had been looking for a vet for my dog for a couple of months as she needed her vaccinations and my neighbor recommended universal city animal hospital.I scheduled my dog in for her vaccinations, nails to be clipped and anal glands and they was able to get me an appointment quickly on a Saturday which was great as I expected to have a long wait for a Saturday appointment.The waiting area is very small but all of the ladies were so helpful and even saved me some money on tests my dog didn't need as she had them done last year. When they was ready for my dog someone came and got her from my car and returned her back to me when they was done which was wonderful as we sat in the cool car waiting and didn't have to be cramped in the waiting area.I will be taking my dog monthly to UCAH to get her nails clipped and anal glands done as it is so convenient.I highly recommend this vet clinic. Read Less

So far, I have been able to get next day appointments here. The staff is very friendly and compassionate, and the doctor is very thorough and good with our cats. He provided a lot of useful information and showed us how to give pills with the little syringe thing we had not used before. Highly recommend! Read Less

I just cannot describe how wonderful this vet is, they have taken my Weimaraner who seems to never be able to keep his staples in and treated him as though he was their own. This vet does it for the love of the animals and you could not ask for better people to take care of your pets. Read Less

I would like to say that this was the best experience that any pet owner could ever have but it was not for them or for me. I live out of the city-limits so my options are very limited on what doctors I would go to or trust. With that being said things got off on the wrong-foot but being in the customer-service business you have to be service with a smile whether your day started off wrong or you had a problem. I couldn't find that within myself After watching my cat get attacked by 2 dogs. I show up to their front door I get passed up by one doctor who (the one that drives the brown ford superduty)rushing to go in through the back-door I asked the ladies to open up the door my cat has just been attacked by 2 dogs can you help me they look at me with a nasty and rude face and say we're closed (7:30am) and then they start to walk around to have another lady walk up to the door after I yelled again I need help to give me a rude and nasty look is beyond what words can describe I used foul language I was a total jerk but my animal was dying I needed help and you refused to help me because I used bad language shame on You and your doctors "Robert McMillan Would-be rolling over in his grave" to know this is the kind of customer-service and care you get at this establishment. So me and my wife with tears in our eyes get back in the car and rushed to Kitty Hawk animal hospital only to find out that my cat is dead!!! I believe if you would teach your employees to respect And use better communication skills to customers no matter what and give service with a smile no matter what the outcome would have ended up a lot better but when you're in distress and you have a member of your family dying what would you do ? Read Less

I would like to say that this was the best experience that any pet owner could ever have but it was not for them or for me. I live out of the city-limits so my options are very limited on what doctors I would go to or trust. With that being said things got off on the wrong-foot but being in the customer-service business you have to be service with a smile whether your day started off wrong or you had a problem. I couldn't find that within myself After watching my cat get attacked by 2 dogs. I show up to their front door I get passed up by one doctor who (the one that drives the brown ford superduty)rushing to go in through the back-door I asked the ladies to open up the door my cat has just been attacked by 2 dogs can you help me they look at me with a nasty and rude face and say we're closed (7:30am) and then they start to walk around to have another lady walk up to the door after I yelled again I need help to give me a rude and nasty look is beyond what words can describe I used foul language I was a total jerk but my animal was dying I needed help and you refused to help me because I used bad language shame on You and your doctors "Robert McMillan Would-be rolling over in his grave" to know this is the kind of customer-service and care you get at this establishment. So me and my wife with tears in our eyes get back in the car and rushed to Kitty Hawk animal hospital only to find out that my cat is dead!!! I believe if you would teach your employees to respect And use better communication skills to customers no matter what and give service with a smile no matter what the outcome would have ended up a lot better but when you're in distress and you have a member of your family dying what would you do ? Read Less

If it weren't for Dr. Proctor I would give it two stars. Friendly front desk staff and Proctor knows his stuff. Parking is minimal, very minimal. Indoor seating for waiting is even more minimal. Expect to wait outside on a bench. Office visit fees seem to increase every year as well. Hopefully they take those added fees and expand parking and seating. Read Less

The staff here is great. The Veterinarians are terriffic . Dr Proctor, Dr Gates have both seen my furry kids and Dr Proctor has been seeing them for eight years now. They have grown so much with clientele they need a much bigger place but that does not in any way decrease the attention to my kids. Love my Vets and Vet Assistants...Denise Cunningham Read Less

It's very hard to find a good (insert profession here) in this day in age, either their really good at what they do, but they have absolutely terrible bedside manners and keep you in the dark like you're a lab rat or they suck and are absolutely very nice when dealing with you.I was taking a chance going here via referral from a friend and I'm glad I went based on his recommendation, It's a semi small office and the parking is always packed, I've taken my cat (who had a severe allergic reaction) & my dog who had a rash and both times, the people who were working the front desk were absolutely very understanding, caring and patient. I heard one lady over the phone go over flea medication prices and brands with an elderly person over the phone and had the patience's of a saint, as I heard her repeated explain it over and over again. The vets were great and even literally took the time to show me how to empty a dogs anal glands and answering any of my concerns I had. I'd highly recommend this place, but call ahead for an appointment as they don't do walk ins. Read Less

This is, by far, the best clinic I have ever been to with my animals. I had to put down my 18 year old cat and they made it so much easier. They treated sassy with respect and took very good care of him. They took the time to write cards before they even asked for payment. All of my animals will go here from now on and I strongly suggest anyone else to do the same. This place really cares about the animals. Read Less

For years now, UC Animal Hospital has taken care of our two pets with compassion and immediate, responsive care. Dr.'s Proctor and Gates personify the best of their practice, and their staff diligently cares and build relationships with patients and families. What a privilege to know them. Read Less

Been using UCAH for about ten years. They are extremely busy, for a good reason. Staff and vets love and care about you and your furbabies. Mine have always seen Dr. Gates (Mr.) AND Dr. Proctor, from what I hear the others are great also. The vets are so caring and compassionate, and this is the best place to get Advantage Multi Oh February is dental month they always get packed so make those dental appointments early! Oh the waiting room is small, but there is a bench outside so can always check in and wait outside when it's full. Leash/harness or carriers requiredRead Less

An awesome place to go! I highly recommend this place. The receptionist is super super sweet and The Doctor is amazing gave us all these tips and samples and introduced us to new puppy food that I'm so impressed by. My puppy was such a good sport with everyone. Thank you for everything. Read Less

Each time I've been there it's been affordable, less than $100 with medication. Eye problem one time and bumps on dogs back another which ended up with a quick extraction and medication. Pleasant staff and short wait. Read Less

I've been bringing my chi babies here since day one, when I lived nearby. The staff is always friendly and helpful, and so sweet to my dogs. Better prices than most vets, and even when the waiting room is crazy full, I've never had to wait a huge amount of time. A couple years ago, I bought a new flea collar for one of my dogs (it was fairly new on the market) and she had a bad reaction. I called UCAH, and they had me bring her in immediately, refunded my money and treated her at no cost, including a prescription to help with the rash she got. It was such a relief to see they were as concerned as I was for her...I've now moved to downtown SA, and still take them there. They're the best! Read Less

Amazing board! Totally coming back here anytime I need care for my dog. I am also coming back, from across town, for all his medical needs. That's how great this place is, and how much I trust it. I took my Akita to Rob Carey on my last trip, and they made my dog sleep in his own pee, get sick, and dehydrated (and it cost way more). Here, my dog was in super shape. Overall, he was really healthy and really happy. Didn't even loose an ounce of weight. The staff is really friendly, and genuinely cares about animals. I am finally resting easy now, knowing that I can always rely on this place for boarding. Read Less

I was just referring this clinic to a friend of mine and thought I should really write a review because I pretty much talk about them like they are Gods. I haven't been to UC in probably 10 years, but the same doctors (Dr. Gates and Dr. Proctor) are still there and I can tell you, they are the best. I used to work in the animal rescue field so I have been to MANY clinics, seen MANY vets, and learned a lot about how to find a good one. For the 10 years I worked in animal rescue, felt like I lived at this clinic. I kept trying out other clinics closer to my house, but NEVER found a quality and integrity equal, so I kept going back to UC (even when I lived close to 50 miles away). I was probably there like once every two weeks. I owned ferrets first and that is how I found Dr. Gates. He is the local guru of ferret care - and most likely a national expert in the area as well. But I also trusted all my dogs and cats to them as well. Here is what I can tell you about the mark of a great vet:1) If the office staff and vet techs have been working there more than a couple years, it is great sign. Those jobs don't pay super well, and there are vet offices on every corner in SA, so the only reason to stick around is because you like where you work and are treated well. The office staff at UC are the BEST in the business, and have been there as for like 20+ years! 2) If the clinic is small and "well worn", you can bet that the owner cares more about animals than money. If the vet who opened the clinic cares more about money than animals, his/her clinic will be big and beautiful and always have shiny new stuff. The best vets in the business literally work out of "hole in the wall" places because they care about taking care of animals and being fair to their customers, not about making a profit. I have seen some of the reviews comment about this, so I wanted to make sure you all understand this is a PLUS, not a bad thing about a clinic. The vet I go to these days, because I literally live down the street (Castle West Animal Hospital, Dr. McGehee), has a clinic very much like UC, and I would consider him the 2nd best vet I have ever known.3) If the local non-profit animal rescue groups recommend and use this vet clinic, you can bet you are in good hands there. Rescue groups seek out and find the best vets, because they rely on them so much for high quality care (not diagnostic guessing and money gouging), they HAVE to have fair prices, and they need someone who really cares about the welfare of animals, as they will WANT to help out the rescue groups, and often (like UC) bend over backwards to do so. UC is the exclusive vet for the local ferret rescue (SAFE) and works with several other cat and dog rescues. I hope this helps you make a valid judgement on a quality vet, and if you are considering UC, look no further. Read Less

Dr. Proctor is the absolute best! I have been taking my pets to Universal City Animal Hospital for 13 years or more. The staff has always been caring and friendly, making my husband and I feel appreciated and our animals cared for. Their tenderness, compassion and understanding during the loss of a pet is amazing. If you have a Chineses Shar Pei, I highly recommend Dr. Proctor as your go to care giver for your dog. He is very noligable with this special breed and truly cares. The staff is awesome. If they are busy, it's because the office is busy, but they will always make you feel like you and your pets are important to them. Read Less

My dog has 3 vertebrae and arthritis on his back, so far he has been there 6 days, Dr Proctor has been very honest, he is paralyzed! do only has an 80% chance of recovering, Dr Proctor has been there for me and answ we ed all my questions, the facility are very helpful and done mind me coming in every day to spend time with Beau. Thank you for all your help and kindness Read Less

Dr. Gates of Universal City Animal Hospital is a wonderful veterinarian and human being. I've been taking my animals to him for years. Our dachshund had cancerous tumors removed and he let us make payments. Most vets wouldn't do that these days. I've heard nothing but good things about the other vets at this practice. Also very fair prices! Read Less

The staff is very friendly (to both man and beast), and knowledgeable about animal care. I have seen animals as small as hedgehogs to as large as an Irish wolfhound (one of the vets has one), and many sizes in between. For regular visits, this is probably 5 stars. On the other hand, the parking area and lobby are small. More than once I have just parked on the grass. There are probably also better places to board your pet if you will be gone long. Large dogs are penned (individually) on cement floors. They provide sheets, but those are definitely not enough padding. There also does not seem to be a very large area for outdoor play. Read Less

Dr Gates was amazing!! We took our dog here for the first time and felt really comfortable. He was extremely compassionate and understanding. We felt like he had our best interest at heart. He found a way for us to get our dogs medication cheaper which will be more convenient for our family. We didn't feel rushed and overall it was a great experience!Read Less

I have been going to these fine vets for 35 years. We are a cat family and I love these people. Every one of them love animals. They carry all vet supplies too like cd food, heart worm meds and flea medicines. I have had one cat live to be 23 and my oldest now is 17. Very good care from these fine folks!  I hope I never have to find another vet. Yes the waiting room is extremely small but we all manage to check in and check out. They keep the office very clean too!  I really don't know how with all the hair and animals. I do believe dr gates is the premier ferret dr too. I trust every vet there!!! Read Less

I called today to get an appointment for my dachshund-beagle mix because I suspected she had an ear infection. I was able to get an appointment within 45 minutes (I called at opening). Once I got to the office I didn't have to wait long before being seen. The waiting room is tiny but I'm not considering that in my critique because I had an umbrella stroller with my toddler in it with me. Like others have said, the place is small and lacks updates but it's really not needed and they seem to know their patients as regulars. That's important. Once we got in the exam room I saw the vet within two minutes and he diagnosed and began treating my dog immediately. He didn't push anything else on me but instead asked if I needed anything else. This is refreshing because vets often try to sell extra stuff to you. The office visit was around $50 and the cost of ear infection medicine was $25. VERY reasonable. Earlier in the month we went to a 24 hour hospital with our reptile and spent over $300 so to come out under $75 was a relief. This will be our regular vet now. Read Less

This is the best bet I have ever been to. I have been taking my golden there for 7 years and they are always super friendly, knowledgeable and caring. Very fair on their prices too. I would highly recommend this clinic to anyone! Read Less

This entire office is compassionate, loving, caring, courteous and with a reasonable price, I would give 1000 stars if I could.God Bless my neighbor Dr. Danny Proctor, he answered my text  at  6am  and picked up the cat and took him to Universal City Animal Hospital and immediately took outstanding care of him which continues today. I found a cat with fish hooks in its mouth, he couldn't open his mouth at all.  He would have starved to death if Dr. Proctor and his staff had not taken excellent care of him.  I just found out today (4 weeks later) my neighbor put the trap out for the cat. He has been at the hospital for 4 weeks. He couldn't eat or drink for a few days and ultimately had to have a rear leg removed due to an infection.  Neighbor has another trap out, I have called the Sheriff.  Hopefully they will prosecute for animal Cruelty. It is up for adoption.  God Bless and thank you everyone for your outstanding work. Read Less

We have been using them for more than 10 years.  Always caring and thorough.  The Dr.s here also don't take advantage of the customers' love for their animals like some vets do.  Don't get me wrong, they will do anything for your animals that you want them to, but on the other hand they don't push unnecessary procedures that just end up costing you $$ and your pets agony in the long run.  These vets are honest, realistic, and upfront with you about your older pets' conditions.  Again, they will help your pets in any way you want them to, but the bottom line is they do not seem to be in it for the money - they seem to be in it for their customers and their customers' pets.  The ONLY reason I gave them 4 instead of 5 is because of the facility.  The parking lot and the lobby areas are usually pretty packed.  However, it is something we are more than willing to deal with. Read Less

we recently moved to this area from KY...our shih tzu, chloe, was ill when we arrived & we knew something was very wrong with her, so i found the universal city animal hospital quickly. they got us in straight-away & upon exam and tests, found that chloe had severe kidney problems and that her kidneys were failing...after some in-patient treatments and TLC, we brought chloe home...she didn't live very long afterwards, but she was happy and not in any pain that we could tell...thank God for people like the vets & staff that work at this facility...we have 2 other shih tzu's and will be using the UCAH for all shots, preventative treatments and anything else that comes up with them...HIGHLY recommended and rated 5 stars because their office is quaint, but their service & care is top-notch!! Read Less