we will be dropping our 2 pet plans with them IMMEDIATELY! Dog ate the basting brush at 8 pm the night before. next day we try to get seen at banfield where we have a pet plan to discuss option and severity with vet. we were turned away and told we needed a emergency vet. this is from the clerk behind the counter, not the vet. they would even let us see the vet. we sought out the vet across the street who did xrays but could do nothing more ( a total waste) they did suggest one option was to induce vomiting. so we called banfield again and see if they could do this and they said yes. we get there and the refused because it had been over 4 hrs. so we went to an emergency vet and they recommended inducing vomiting first to see if that would work before moving up to an endoscope. basically Banfield plan do little more than provide shots and a false feeling of protection for your pet. the staff in webster at least are unhelpful, and seem less knowledgable than other vets. I strongly recommend seeking more comprehensive coverage for your pet and skipping banfield. Read Less

Friendly and helpful staff. I have visited this location twice so far and had a great experience on both visits. They also call the next day to check up on the status of your lil pup. Very happy will highly recommend. Read Less

I've had a great experience with them in the last 8 months we've had the monthly membership. My dog has had a dental cleaning, ear infection, and something else go on. They love her and are very friendly, try to accommodate your schedule, and the vets really care about the wellness of your pet. Worth it! Read Less

Loved them until couple months ago. Came to get vaccines done. They did heart worm test, but then told me that it was not due yet and I will have to come back and bring my dog with me in two weeks . I was ok with coming back, but they would charge me extra since only one heart worm test included in our package ( I pay $29 monthly). I asked them why did they do test now if they knew it wasn't due yet. Still got no response . I called and ask doctor to call me back , still waiting for a call back. Read Less

I was ashamed that I hadn't taken mydog to the vet in years! But this year, my dog came across a skin infection that I couldn't treat with over the counter medicines. I was nervous to bring her in and felt I would be judged. When I got there, I explained my situation and they made me feel welcomed and like I had been coming there for years. The staff worked out a plan for me and my dog and she is now caught up and on a medicine plan to get better. This place is great and the staff is wonderful!Read Less

I would give them zero stars if I could. I took my dog to Banfield around November, and when I did, I mentioned that her eyes were looking cloudy and it was concerning me. The vet quickly glanced at my dog and said "hmm..they don't look cloudy to me. I'll check them in a bit". She took my dog to the back where they gave her her immunizations and I figured they were also taking a look at her eyes. She never mentioned anything else about her eyes, so I figured all was well with them. What she was concerned about was selling me unnecessary things that I didn't need such as a puppy pedicure, Greenies, oils for her skin, etc. Less than a month later, I woke up to find my dog's eyes swollen shut with green liquid coming out of them. I took her back to Banfield and asked that we see a different vet since the first obviously didn't care enough to give my dog the attention that she needed. We saw Dr Dougherty, who was amazing and actually seemed to care about my dog. She went above and beyond and did all she could for her there, but recommended that I go to an emergency vet asap to see the Ophthalmologist. The drs there informed me that she had a horrible infection that had eaten a hole though one of my dog's eye and that she would probably lose vision in it, while the other eye was more than likely to heal. I was given medications to alternate and giver her every. single. hour. for two days straight. I did that, and to everyone's surprise, her eyes were healing really well and her vision was back! I resumed her more relaxed medication schedule and all was going well. Well, she was running out of her medications and I scheduled an appointment for her to get more at Banfield. Now that I look back at it, I should have known better, but I thought that since I was seeing a different vet, and just getting a medication refill, all would be well. Dougherty wasn't in at the time so we saw someone else. We told her that her eyes were in great shape, healing well, and showed her the papers from the ophthalmologist so she would be up to date. She said she already read the files and knew what was going on and gave us what I thought were the medications we needed and we went home. I gave her her medications as prescribed and on the second morning I realized that my dog's right eyeball was swollen, bulging out, super dry, and looked like plastic. I went through the medications and googled what they were and found out that they mistakingly put an eye dilator in the prescription bottle instead of the artificial tears that I was supposed to be getting. I called them to let them know what had happened and the vet that I saw instantly became very defensive, rude, told me that was impossible, and basically called me a liar. She first claimed that they do carry the eye dilator but they didn't have any in stock that month, so there's no way they gave it to me. She later on changed her story when I arrived in person to say that they have never carried the medication there in the first place. Sounds a lot like someone trying to cover up their mistakes. How did I end up with that medication in my prescription bottle then? By the way, when I arrived in person to sort this out, the vet didn't talk to me directly. I had to speak with the receptionist, who was going back and forth like a ridiculous game of telephone. Based off of my experiences there, I wouldn't recommend this place to anyone. Ever. In this whole ridiculous situation that could have easily been avoided both times, I only had that one vet who seemed to actually care and love animals. It's a shame. Read Less

I've been reading through these reviews and am astounded at all the negative reviews. I have been using this practice for almost 9 years and i would not go anywhere else.  The girls on the desk are amazing, the nurses are very caring, everyone always greet me by name and know my dogs by name. When i rescued a senior 4 years ago we took him directly to the practice for an examination and Dr Chappell took him under her care, all the staff instantly fell in love with him. I have to say that all the Dr's are really great. I had a very sick diabetic dog that we almost lost before xmas, each Dr and nurse gave him the greatest care, yes it cost a lot but my dog's life is priceless.In defense of the front desk girl's recommendations of what your dog will need, doesn't mean you have to purchase it, however, how mad would you be if they didn't recommend an item and your beloved pet got sick.  Medical care for 2 legs or 4 legs is expensive, its part of the commitment you make when you have a pet.  Sign up for a Wellness plan, it gives you discounted medication and treatment with free office visits.Thank you to ALL the staff for all you do.Amanda, Riley and Hamish. Read Less

This location lied to me about cost on multiple occasions. I was told one price for 3 weeks and when the day of the appointment arrived they wanted $150 more than what I was told. We will not be taking any of our pets back to this vet, nor any other Banfield location. Read Less

Over-vaccinating and the overdosing of pet vaccines has become a global issue. 5 lbs dogs are receiving the same dose of the rabies vaccine as 150 lbs Great Danes, and vets are now witnessing terrible side effects. 16M Views This is what happened to Bellalia. I am just grateful she didn't die. Your Vets need to take a hard look into the amount of vaccines and dose they are giving the dogs, cats and other animals that walk through your doors each and everyday. Read Less

They never answer the phone and when they do they leave you on hold for 10 mins. Its also hard getting an appointment there. I'm starting to regret signing up on the wellness plan because now I'm stuck for a year. Read Less

I have been to many Banfield locations across Houston, and frankly, across the US. This is by far one of my favorite. The staff is absolutely amazing, from the technicians to the veterinarians, they go above and beyond for you and your fur baby. Thank you for taking such great care of our Emma! Read Less

The location near my house supposedly had lost their regular Doctor and Banfield has yet recovered from it. Currently they're open on Tuesdays and Wednesdays, but my schedule only allows me to take appointments on weekends. I called this location on Sunday and asked if they had any room on their schedule for my dog, Scooter, for a fecal exam. Knowing the situation of the location I normally visit, they insisted I come and take Scooter in for a drop-off on the same day--heck, they even offered to do his comprehensive exam, even though they technically had a full schedule! Now that's what I call great service! I just had to leave a review. Thanks for your help, Jessica (please thank your vet for me, as well!) 5 stars! Read Less

The best pet hospital I've ever been to. They have the most caring and considerate staff at this location. Most importantly, my dog loves them. Banfield also has incomparable prices for pet care when you sign up for a Wellness Plan.Read Less

My cat had some issue with his skin and we took him there and they did a skin test and gave him a pill and we paid $150 , after that..... issue didn't go away . He still has the same problem so I took him second time and they really ignored me and were trying to sell me all those products and different tests ( not related to the issue ) and its end up being another $120 .and they do not really say what's wrong with him ......all guess.....It's just rip off .i really think they don't even did a blood test to him or skin test ....i think they lied that they did ....PEOPLE .do not go there !!!!!!!!!!they don't care what you say and and your animal .... All WHAT "Doctor" sayS .......you can google your self ....seriously:....I am very disappointed ...have to find different vet .... Read Less

I brought my dog in earlier this week after he swallowed the handle of a plastic spoon. The office staff was accommodating, and called me every few hours with updates while I was at work. They decided against having a surgery ($1200) to remove the plastic, and instead gave me medicine to help him pass it through. I was really pleased with my dog's stay! Read Less

Unfortunately, I had to take my dog to be put down a few weeks ago. However, I was fairly impressed with the Banfield team! They just seemed like they cared. They weren't rude or trying to rush me. They told me to take my time and spend as much time as I needed with my puppy before I laid him to rest. I told myself when I got my new puppies, that I would make Banfield my primary pet hospital. They were so genuinely nice, down to Earth, AND open 7 days a week. (Also, can't complain that their prices on wellness plans are much more reasonable than most pet hospitals). Overall, extremely impressed with them!!!!!!!!! Read Less

My husband and I got a membership for our puppy a month ago and after waiting for more than 2 weeks for the appointment they called us the same day of the appointment to cancel and reschedule the appointment for today and today it happened the same thing,so we have been more than a month with the membership and our puppy is still without being taken care of. We called to another location and we got an appointment right away. I understand that sometimes things happen and you have to reschedule but not twice in less that 15 days and our puppy haven't received any medical examination yet Read Less