My husband and I recently adopted two kittens. When we brought them home, one was extremely ill. We took her to Utah Veterinary Hospital and they treated her for the myriad of illnesses she had. Withi... Read More
My husband and I recently adopted two kittens. When we brought them home, one was extremely ill. We took her to Utah Veterinary Hospital and they treated her for the myriad of illnesses she had. Within a couple of days of bringing her in, she was doing so much better. I am grateful they were able to help my sweet kitty to get better so quickly.
That being said, I do not plan on going back to Utah Veterinary Hospital. I was incredibly unimpressed with the staff. We were the last appointment of the day when we came in last week. The staff seemed irritated, like they just wanted to leave, and it felt like we were an annoyance.
In addition, they seemed irritated with and unwilling to answer our questions. This is our first time having cat and the one was very, very ill. Naturally, we had various questions because we wanted to help our sick kitty. She was prescribed multiple medications. The directions for which were not explained to us. Our questions regarding these medications were also met with minimal response and with irritation. Everyone was just in a hurry to leave.
Also, while we were at the clinic, we asked about cutting my kitty's nails. We decided against getting her nails clipped, though. However, when we got home, we examined the copy of the invoice they had given us and found they had, in fact, charged us for a nail trim that was not done. My husband called about this discrepancy and was told by the receptionist that she would talk to her office manager. We haven't heard back and it's been several days.
I am grateful they were able to treat my sick cat and help her get better. But I'm very displeased with the staff and the overall customer service we experienced. We will be taking our cats elsewhere. Read Less