Parrish Creek Veterinary Hospital And Diagnostic Center

DO NOT TAKE ANY OF YOUR SWEET PETS HERE. AVOID AT ALL COSTS. To say it bluntly, they killed our baby 5 month old bunny yesterday. We brought in our two baby bunnies to be spayed in the morning and within a couple hours received a very cold insensitive call that our baby Churro had died. She started by saying she had bad news about Churro, talked for 3 minutes about the surgery and how she “realized after awhile that Churro wasn’t breathing” … not right away, but AWHILE… which tells me they weren’t even monitoring her, they just left her in a room to die. Then ended with “Churro is dead”… there was no empathy and no apologies just cold “your pets dead” in a tone that felt as if she thought it wouldn’t matter since it’s a bunny. She also tried to tell me that Churro was “really old, and that’s probably why she died”. When I replied with “she’s 5 months old, We got her in April this year as a tiny baby bunny from the same litter the other bunny is from”… she argued with me TWICE more telling me that Churro was old. When I started asking questions, she immediately told me to hold and left me on hold for TWELVE MINUTES. The next person I spoke to couldn’t tell me whether or not I had to PAY the $500+ for the surgery they did that resulted in Churros death. Then she put me on hold. Then the dr got on the phone and started telling me the story from the beginning… she told me that they shaved Churros mats before the surgery and that she seemed “extremely stressed” before they put her under. I told her to stop right there, because I had advised the technician that took her into the vet to not shave Churro unless there was time while she was under… and I could schedule another time if not. So they went against my direct instructions on this, stressed her out completely, then did a major surgery. Her response to this is that “well crystal is new and doesn’t know how the surgery works and you can’t put a bunny under that long to shave them. Also because of Covid, many have left our clinic so we are short staffed”…. She basically told me the person that took our baby Churro into the clinic, not only didn’t know how the surgery worked, but didn’t know how to answer my questions or relay information correctly. If that’s how you describe your employees they should not be dealing with the pet owners at all, and especially not alone. At this point STILL no one has told me if we have to pay for Churros surgery and I’m on hold. I finally hung up after sitting on hold forever and the Director called me back. He was the FIRST interaction so far that started with “I’m sorry for your loss”….. when speaking with him he asked “so you know that shaving has stressed Churro out in the past?”… abs I replied with “YES, BECAUSE YOUR CLINIC IS THE ONE THAT GROOMED HER PREVIOUS AND COULD NOT FINISH BECAUSE SHE WAS AO STRESSED” unreal that he didn’t even know they had treated Churro previously. he told me everything I experienced so far with their clinic was unacceptable and seemed to actually care that I had to break my daughters poor heart telling her that her baby bunny had been killed. We drove there to pick up our other bunny as well as Churro. My husband had to go back and forth with them on whether we were paying or not for over 30 minutes. The Director came out as well as two others and it felt like ganging up on us to me. I stayed in the car because I had been crying all day with my daughter and was way too mad to interact. After we left I spoke to multiple places in SLC that spay and neuter and they all couldn’t remember the last time they had lost a bunny to that surgery and told me “they must’ve not known what they were doing somehow because that shouldn’t happen”. One specifically, spays about 3 bunnies a day and couldn’t believe my story. All in all, what it comes down to is they killed our baby bunny and the fact that we even had to ask and discuss payment was disgusting. We wanted to pay full price for two surgeries, not get half off and come home with one dead. We now no longer have our sweet Churro and can never hold her again. Read Less

I got ripped off by another vet in salt lake. I was very upset trying to figure out what to do for a suffering animal. Parrish Creek fit me in between appointments, helped me the DAY that I called, were fair and consistent with their prices, and very kind hearted. Thank you for helping me and my fur baby, I will continue to be a loyal Parrish Creek customer. I can’t thank you enough. Read Less