The staff is very professional. They saved my dogs life. I had very little money. They are kind souls and worked on my mama dog with babies. I can't thank them enough . They are in the right spot where God needs them. Read Less

After a routine spay operation at a clinic in the Salt Lake City area, my doberman was not showing good signs of recovery. I raised concerns before I left the clinic but they assured me she was recovering well. After I had her home for a short time, I went with my gut that something was wrong (she was extremely lethargic, her feet and ears were cold, and her gums where white) and called the Animal ER in Sunset. Based on our conversation on the phone they recommended I bring her in ASAP. When I got there, they took our puppy straight back to critical care and began diagnosing and shortly after administering fluids. They *did* make me sign a form authorizing a critical care path that noted it may cost as much as $600 depending on treatment, but in no way did I feel they were putting the money ahead of my pet's well being. They actually took her back and started work before I even signed. It turns out my concerns were correct, and my poor puppy's blood pressure was so low that it didn't even register. Dr Morrissey and the staff there administered fluids, managed pain, and took vitals and bloodwork through the night monitoring for any changes that might warrant any more involved procedures. They treated me with compassion and respect through the process and what matters most, they saved my dog's life. By morning her condition had improved beyond belief. I transferred her to her normal vet for a quick check and he confirmed she was in good health. Read Less

I want to thank Dr. Tina and her crew for helping my Sophie make it through the nigh after she was run over by a truck. She had skull, jaw and rib fractures, they kept an eye on her and kept her pain free for the evening until we could get her to our regular vet. You are all the best, she is doing really well back to herself. Read Less

The only reason I'm not giving them 5 stars is because of the wait times They are long if your pet is not in critical condition, however once you get into the exam room, these guys are really great. I took my family dog in late last night, and he ended up needing to be put down. They were extremely kind about it. They gave us all the time we wanted with him, we never felt rushed or pressured. When we were ready, they explained the process and were very sensitive and loving about it, both before and after. For an ER clinic, I'm sure they put down many animals a day, but they made it feel like ours was still important to them, and it made all the difference to my family and I. Read Less

The only reason I'm not giving them 5 stars is because of the wait times They are long if your pet is not in critical condition, however once you get into the exam room, these guys are really great. I took my family dog in late last night, and he ended up needing to be put down. They were extremely kind about it. They gave us all the time we wanted with him, we never felt rushed or pressured. When we were ready, they explained the process and were very sensitive and loving about it, both before and after. For an ER clinic, I'm sure they put down many animals a day, but they made it feel like ours was still important to them, and it made all the difference to my family and I. Read Less

Awful experience. Spent 5+ hours waiting. Came in with our dog, who could not even stand on her own. They immediately marked her as “urgent” and asked for a $600 deposit just to begin stabilizing her to maybe see what was wrong with her. They never gave us an answer on what was wrong with her. They just kept wanting to run more tests, they then ended up suggesting a $3,000+ Surgery that mostly likely wouldn’t save her. Anyway long story and $900 later, my sweet girl was later euthanized... Read Less

I took my 14 year old Chinese Crested in at 3:30 AM this morning to have him euthanized due to very old age and severe pain. Although he was in pain, he was quiet. Upon arrival at this clinic, they immediately informed me he required a catheter in order for the procedure to be simpler and smoother. They then proceeded to take my dog into the back where I heard him screaming and crying for 40 minutes. They informed me they were having problems finding a vein. When they finally brought my little dog back to me, he had a tube sticking out of his neck and was very agitated. They gave me a moment with him before injecting the medication. Rather than going to sleep peacefully, he began crying and screaming as soon as the medicine began to enter his body. The female veterinarian was haggard and had the appearance of a homeless meth head. Euthanasia was supposed to be peaceful. Instead, my dog suffered worse and cried until he died. He would have suffered less if I had shot him in the head. Read Less

My cat was at the end of life. She had hyperthyroidism & her legs had started to give out. She was in pain & I could tell. It was a busy holiday & I was able to take my little girl in to have her put out of misery. They were very kind & empathetic. I didn’t have any problems. The office is not very welcoming- meaning it’s stark & bland but they were good to me. I’m sorry there are others who didn’t have a great experience Read Less

Dr. Curry and Dr. Sweeney have been great every time we've been in. They and the rest of the staff seem to genuinely care for our animals. Definitely recommend for pet emergencies. Only downside is the high cost of everything. However, they always make sure you know the price of things before they perform any procedures. Read Less

The staff was really friendly! They took good care of my pup and got him all bandaged up after he was hurt by another dog. The cost was to me a little high for what they had to do, but for an ER clinic it could have been worse. My biggest complaint would be the wait time to see the vet. It took over 2 hrs to get into a room. My dog is going to be ok and they were available to help so I'm grateful for that. Read Less

if I could rate this place any lower I would. The staff and customer service was a joke. While filling out the paperwork, one of the staff members looked like she had been using meth. She would ask us a question and then ask it again moments later. She was NOT on her A-game for working in an ER clinic. Said she "was sorry and was just tired". After our visit and not many thorough answers, Stephanie was very rude while we were checking out. Was snippy and disrespectful to her own coworkers in front of us while asking a question. If we ever have to go back there, I will make sure those 2 are not working. I felt like the care of our fur baby was not the treatment he deserved, as well as the poor lack of customer service they provided last night. I suggest looking into better staffing!!! Read Less

For a cut foot or straightforward pet emergency, these people are great. But for my 7yr old retriever with unexplained fluid in her abdomen, their ultrasound was too low fidelity and they recommended I go to AVC in SLC for advanced diagnosis. Cost me twice as much. Should have gone to AVC first. Read Less

We are very grateful for all of the services they provide. Most of our interactions have been positive, even if they did not have happy outcomes. One major concern, they recently changed the company they use for cremation and memorial services. The Animal ER limits what is offered to the client. This was not helpful and increased our grief when we saw that our beloved Lola's remains were not memorialized in the way we were told. We will be asking for a refund of some of the items and will go with another company. In a time of such pain and loss, the Animal ER should truly consider offering more healing and loving memorial options. Here is the review I left on the memorial company's site: I spoke with Sean regarding our concerns. He explained their processes and the difficulties in having the Hospitals show all offerings to clients. We have decided to return the urn and bags. He was very kind and understood the depth of the loss and unmet expectations. I will leave a review with Sunset Animal ER to inform others of the miscommunication and lack of options they allow to be offered. Very frustrated and disappointed! We ordered a cedar urn and paw print for our sweet Lola. The ribbon was Brown, not PINK. Her name was misspelled on the metal plate! We asked for the engraving to be on the box itself, but were told it was not possible. Worst of all.... her ashes were in a white plastic bag in a see through bag! Really?? Most others offer a velvet bag, not see through! I was not prepared to see my sweet Lola's remains in such a tactless, disrespectful, and uncaring, way!! I hoped that the pain of losing her would lessen upon receiving her remains, but their treatment of her memorials increased it! Read Less

If I could rate this place any lower, I would. We took our dog in for severe diarrhea and we were the ones basically asking them for different tests to be done. Nothing was recommended and nothing good even came from going here. It was a complete waste of $250, to wind up having to go to our regular vet a few days after. The staff at the counter was very friendly, but the vet David Sweenie I would NEVER let see my dog again. He definitely does not seem like he should be a vet. Do your self a favor and steer clear of this place if at all possible! Read Less

I simply cannot express how incredible the staff and vets are! My dog was sick, and Banfield couldn't find the problem - they did. She was about 48 hour away from starving to death, and they put together a plan that saved my dog's life. 2 months afterward, (feeling better) my dog was lost. They helped me find her again! Dedicated staff who won't sell you bullshit to make you feel better, just the truth. I absolutely recommend them!! Read Less

So my dog ate 3.7 pounds of delicious chocolate chunk brownies. We're not talking fluffy morsels of goodness, I'm talking heavy rich chunks of toxic cocoa. This happened at about 9PM on a Sabbath Sunday evening so I knew that my vet options were limited to extract the brownies. Luckily this godsend of a location is open. I called ahead and let them know what happened and that I was on my way. Upon arrival there was a line, but they got my pup back first because he was obviously in a bit more of deep water than a Yorkie with anal gland issues. They let me know cost, which was higher because of it being after hours, but you know what? I didn't care, maybe I shouldn't of let my dog eat an entire tray of brownies on a Sunday afternoon. I find it pretty ridiculous people giving bad reviews because of price. This is an after hours vet so I expected a premium price. I just wanted the dog to be ok. They also let me know how much the shot to make him vomit was. Again, didn't care. They got me back in a room to wait while my sweet pup was hurling his guts out, and were even kind enough to show me the finished product of all the brownies from his system in a puke bowl. They let me know of some treatment options that were only a precaution but weren't necessary in my circumstance so I declined them honoring their advice. I paid up, yep you have to pay right there, no payment plans, not a crazy concept, and me and my furry little guy went on our merry way. They were great. Yes, I'll still go to my regular vet for the routine stuff, but if brownies ever come in the picture again I would have no hesitation coming here. Read Less

There are only two places to go for pet emergencies around here. This one was fine but it's small so the wait was long. They are more limited on the services they can provide, as well. Keep in mind this is an emergency room for pets and the charges reflect that. Read Less

They took great care of my cat when we brought him in with suspected poisoning. They told me exactly what they were going to do, told me how much it would be, and were wonderful at keeping me updated. I left him there for a few hours before picking him up in the morning to take him to our normal vet. They were so sweet when I called once an hour to check up on him. The vet, I'm unsure of her name, but a younger woman, was absolutely amazing. It is expensive, and they do make you pay for services while you are there. That's the reality of going to an emergency vet. I'm very happy they are there and will gladly pay the extra money to be able to have somewhere available to take my babies in the event of an emergency. Read Less

My dog might have a broken leg. They told me I might have to go to slc to see a vet there. I told them this is my baby and what kind of er is this if you have to turn away people when this is an er clinic. So they took me back but took a long time to take her back for x rays. While I was there a lady came in with her Yorke that has a stick stuck in its mouth and they turned her away. The was very upset about this. And you could tell her dog is in pain. And now they are telling me that my dogs x rays have to be viewed by a specialist and it could be up to 2 hrs before they can tell me what is going on. On top of that they want me to go home then take my dog to my vet in the morning. All they did was send her home with pain pills and her leg is broke. Very very disappointed in this place that calls them self a vet. Read Less

I hate giving three stars because I really liked the veterinarian. She was very helpful and gave us what we needed and listened to our concerns. The wait was over an hour but that's expected at a walk in er. The first girl who checked us in was great. After our puppy was checked they wanted to give her a shot for pain and nausea. The doctor had her technician come in and give it. She warned us that our dog would yelp because it stings really bad. Our dog obviously yelped and tried jumping off the table. After she finished the shot she said to us 'wow that dog needs puppy training, she shouldn't act like that'. I was super pissed and offended. I wanted to tell her she needed to go to technician training because she shouldn't act like that!! She shouldn't be working with people and saying things like that to people with sick pets. I won't be going back just to avoid ignorant people like her. Read Less

I am never bringing any of my animals to this ER. EVER. I had found an injured, lost dog on my way home from work and after about half an hour of coaxing, I finally got her to get in my car. I was calling every place I could think of and everywhere else was closed. I finally just called them (being the only place opened and all) to see if they could find a microchip. When I called them, I explained the situation and the first thing they said was "Well you can bring her in to be euthanized if you want." I was seriously stunned. She had a few cuts on her legs that were making her limp but she was perfectly fine!! And she wasn't even my dog? That was the first problem. Secondly, when I went in, it literally took 15 minutes for someone to even look at me. The people in line in front of me were casual talking to the vet tech about colleges for around five minutes. They even helped someone who came in after me just because they knew her. And they didn't even have a problem, they were just picking up prescriptions. I decided to go bring the poor dog in while I was waiting and then it took another ten minutes for someone to come talk to me. So their customer service was terrible. It's good I didn't have a serious emergency! They didn't even seem to care. Thirdly, when they couldn't find a chip, they started telling me about her legs and what could've happened and what's wrong. As soon as I mentioning that I didn't have much money to do anything for her, the tech shut down emotionally, stopped talking and said acted like she no longer cared about the dog at all. When j started to ask for tips of what I could do to help her wounds at all, all she said was that I'd just have to keep her "sound and alive" until Monday when I could take her in to see who licensed her. She took my name and number down and when I went to leave I said "thank you, bye!" And I didn't even get a response. I wasn't once rude, whatsoever. All-in-all, the whole experience was a joke. I have my own animals and I would NEVER take them to this place. If there ever was an emergency I would try every other option I could before taking them here. Maybe not even then.Read Less

I feel like you people that are giving a bad review should know the facts about an animal ER. To the people that have their pet 'taken to the back'. This happens because: first, they are short staffed and super busy, just because you don't see a lot of activity in the front, they are dealing with a whole lot of things at the same time in the back. That does not mean your pet doesn't get the best it deserves, it means you don't get people. Your pet gets all the people they need. Another example the chocolate eater - when ingesting toxins the first thing the staff need to do is to get it out of the system before it becomes an issue. To do this an injection is needed and a few minutes to wait for it cause the intended reaction. What kind of professionals would they be if they sat with you talking instead of getting to the task at hand? And there are always cases that are critical and they need to start working on your pet immediately. Having an owner there is counterproductive in those situations as it is hard not to react to things when your pet is struggling. Not to mention how hard it is to keep focus on a critically ill patient when they are worried about you. They care about you, but their priority is on the safety and wellness of the pet as it should be. When you go rushing to the back to 'save' your pet because you heard them yelp, guess what that does? It makes the animal even more anxious. If they need to get an IV catheter in your pet and he/she objects to it by vocalizing, what is more important? Your need to be by them or quick access to a vein so that you can be with your pet. And to the woman that said they made darn sure the credit card was good first. The reason this is done is they don't want to ask you for your credit card while you are crying and mourning your loss. It's easier on YOU to get it taken care of first. To the people that say veterinary staff are not compassionate and they don't care about animals, do you have ANY idea what veterinary staff has to go through on a daily basis? Do you have any idea how many people come in and yell at them that they can't do payment plans? This happens all day/night long in most clinics. Would you like to be the one to decide who gets help and who doesn't? The reason that it is not offered is this: most clinics do not have the staff or means to start up collections on all of the accounts that owe them money - it's a full time job. Most clinics offer to put through an application for CareCredit, it is a credit card for the sole purpose of getting your pet taken care of without putting up a large amount of money right then and there. That staff is staying up all night long, most of the time with no break, very little time to eat/drink, all the while seeing much sadness. MUCH sadness. Do they get paid a lot of money? Not even close. There are no insurance companies backing veterinary clinics that will pay for those that cannot afford service like in human hospitals. Everything is out of pocket from the doctors and/or owners. Do they make a profit? Of course they do, it is a business. But it's not as much as the general public thinks it is. All the while paying elevated school loans. Do most vet clinics wish they could offer free service to those in need? YES! That would be a fantastic world to live in, but it is not reality. Hopefully some day it will be. Sure you can rate the 'human' experience as less than desirable at some places during 'some' times, but that is not to say that your pet is not getting fantastic care. Are there places that aren't as good as others? Yes, absolutely, just like in human medicine. Ultimately it is up to you to decide after you look at all the facts. Did your pet get medical attention, did the staff recommend further treatment if needed, did your pet go home on medicine, etc. I do not have an affiliation with this clinic other than the fact I have seen the treatment area, listened to intelligent conversations and overhead some nurturing by the technical staff. Read Less

My heart was broken the night my baby died and they did everything they could, gave me my space to decide, let me hold him when he went, and let me hold him for as long as I needed after he was gone. They were amazing and kind. I feel very lucky that they were with me through this awful time. Read Less