This morning I brought my dog in to get her vaccines. This place gets busy on Saturdays, (the team has the best intentions but it is incredibly chaotic) So we decided to arrive early. We got there about 8:50 and noticed that there were people in the lobby and the sign was turned to open, so we went in. There were two others already being helped, so I sat and waited my turn. A gentleman came in the door with his dog and walked up to the counter and the owner, Terry, came out and helped him right away. I am thinking, well I guess I need to get in line. So I went up to the counter to wait. Terry came out and was muttering something about the vet wasn’t there yet and they weren’t open for another 7 minutes. Another gentleman walked in with his dog, while I am still at the counter, and Terry once again proceeds to help him, ignoring me. After Terry was finished with the second gentleman, he starts looking around and I say, “I haven’t been helped.” Terry replies, “We aren’t open for 3 minutes.” Up until now I thought maybe I was doing something wrong, but this man saw me, saw my dog and just overlooked us. Maybe something was going on that I didn’t know about but to correct that problem? Use your words! The first step to great customer service isn’t just communication with guest or patients it’s a sincere rapport. Terry, work on yours! Now the previous two gentlemen were getting vaccines, just like I was. One of the gentlemen that was at the counter even said to me, “Didn’t I come in after you?” I said,” Yes, but I am trying to be patient and wait my turn.” I finally had enough and turned around and walked out. Explain to me why if the doors are unlocked, you are helping people, and taking money, you aren’t open for business until 3 more minutes for me! I know that your business hours on Saturday are 9-12. I also know that just because you offer discounted services does not mean that you can treat people poorly or discriminate against them. Helping people in NO way gives you a right to mistreat people at all. I did not know that this gentleman was the owner until I started looking online. So yeah, I am calling him out by name. Sorry Terry, not sorry. I guess my business is not important to you, Terry! I am sure that losing my business will not affect you much, but I am hoping that all the people I tell about this and all the people that they tell about this will affect you. Cause I am going to post this as many places as I can. Terry may your business take a nose dive into the dirt. Read Less

Great people with inexpensive shots, spay/neutering and Davis county licensing. They are good to work with my dog who gets super nervous here but they are awesome and let me hold her whales she gets her shots and what not so she's less scared then I can take her back to the car and pay after . Always a fast and to the point visit. Read Less

Excellent place to get your dog fixed. That ate reasonably priced. And they offer some other services to that are reasonable prices too..my vet ( because it's close) is Parrish Creek animal hospital. And they are very expensive. I saved about $ 150 bucks going to heartsong. Read Less

The service that I received today was beyond amazing! The gentleman running the front was incredibly friendly, helpful and so thoughtful. I had my baby in a car seat and my small toddler with me to pick up our dog from his procedure. The gentleman kindly told me to put my children in the car and instructed me to pull up to the building. Then he walked my big lab out, in the rain, and lifted him into my suv for me. I am very impressed and even more thankful! I would recommend this clinic to everyone! Read Less

Took my 72lb collie mix here to be spayed. Everything went beautifully!! I was so nervous for her, but they treated her so well! I was even surprised when we got home to see that they had clipped her nails! They went over her after care with me and had a print out to bring home to go over with the family. I really appreciate the love the staff here has! ❤️ Definitely recommend!! Read Less

Heartsong is a god send. I recently took my two baby kitties in to get a spray/neuter. The staff was very friendly, knowledgeable and quick. I saw the way they worked together and I could tell it was a great team. A friend had recommended them to me telling me that they were the most cost efficient around and after calling a few other places she was right ( she usually is ). After picking my fur babies up I noticed that they even trimmed their claws without charging me which in and of itself is gift. Those things were daggers and they love to hunt my feet so THANK YOU!! Read Less

Today we took my sweet baby puppy to the Clinic. We made sure to ask that he was healthy enough and old enough to go. The vets responded "yes" the neuter service would be fast and an easy procedure.My Mother received a call later that my dog did NOT make it through the procedure. This is a neuter procedure, what this clinic is supposed to be a specialist at. My dog is dead. From the inattentive staff at this clinic and an overdose of anastesisa. My mom went to pick our puppy's body up and they wanted to charge her... for killing our dog. This is terrible. When she asked to go back and see him their "recovery" was to put him on a heating pad on the ground. I am extremely upset for our loss and I would like to share my experience to promote awareness to others to NEVER go to this clinic. It may be inexpensive, but there is a reason for that. No words can express the loss of my dear puppy, Ralphie. He was a member of my family and I loved him like a son.PLEASE DON'T HAVE THIS SAME EXPERIENCE! GO TO A DIFFERENT CLINIC!PLEASE PLEASE DO NOT GO TO THIS CLINIC!! Read Less

Worst place to take your pet! We took our cat to this place to get a vaccination but when we called in to get our pets vaccination records sent to a different facility because our first experience was less then mediocre. We were informed that our pet had been given the wrong shot! We called multiple times to get the records in the first place and the first two times they hadn't even been sent. The facility is small and overcrowded. The first and only time we went there, they took our cat out of his carrier and set him on the scale with a room full of at least 8 dogs. Honestly, save the money, take your pet to a place that actually pays attention to your requests and cares about animals. Read Less

I've had male pets neutered before, but this visit to Heartsong was my first time with my two little female kittens being spayed, and I was a little nervous since I knew it was a more invasive surgery. However, they did an amazing job and took great care of my kitties. The incisions were super small, and I couldn't even see the stitches, they were so tiny. Thanks to the vets and staff for their careful work that made for a really quick recovery. I've also used Heartsong for affordable heartworm tests and medicine and low-cost vaccinations. They help make taking good care of my pets affordable! Read Less

This place was highly recommended to us and we weren't disappointed. The staff was very friendly and cheerful. The vet was so nice and helped me out to my car because I had my hands full, trying to hold my squirming baby. They looked busy but he still took the time to walk me and my dog to the car. I was very impressed and will he going back in the future. Read Less

I love Heart song! I recommend them to everyone! I have had a cat and now a crazy dog fixed there and every time it was a good environment, I wasn't scared to drop them off and pick them up later. They were very good and kind to both my creatures! Read Less

My cat caught distemper after getting fixed. 2 weeks after being fixed one has already died, and the 2nd one is showing signs of distemper. Obviously they are not cleaning properly. We paid 900 to save the one that died. Go to your normal vet, it's worth it. My kids are heartbroken. I have a really hard time believing that you follow protocol! I brought in a completely healthy 9 month old cat and it died 10 days later! Maybe you haven't heard of any others yet, I have a hard time believing you're being honest when you say no others have contracted it. I don't care about the money. I care about my 12 year old best friend being dead! Read Less

Very afordable on dentals and shots. Very fast despite how busy they are. Friendly staff except the old guy. I have been in many times for dentals and they always do an excellent job (except for once teeth were still stained). You can tell the staff really enjoy their jobs and the animals. Highly recommend. Read Less

In and out super quick. They answered every question I had. Great prices. Three lady who worked there even helped walk my kid across the parking lot because I had to carry our pup. I will definitely be going back. Read Less

I have a new little dog and have never dealt with this clinic, in the past my husband has always done this, so was asking about how long the vet has been there, and the male person on the phone laughed at me, and when I said is that a funny question, he said it was a strange question. I am very protective of my animals, they are like my kids and I am not going to let someone I know nothing about operate on my tiny dog. Very very disappointed in his rudeness. I will stick with my vet, who knows us and my animals, we are just on a fixed income and it's the holidays so money is tight, I will just save my money and go to my vet! Read Less

Took my dog here for her shots, registration, and to get her spayed. They were so good with her! My dog didn't even flinch when getting her shots and had a very quick recovery after being spayed! They also found a retained tooth and took it out while my dog was under the anesthesia(with my permission). I was also having trouble getting my dog to eat, we tried many different kinds of food, and Heartsong gave me a sample bag of the food they have to try to feed my dog. I am happy to say that she is now eating and is starting to get back to a healthy weight! This clinic is awesome! Read Less

Great price for great service. I agree with some of the other comments made on here that the older gentleman, who I believe is the veterinarian, could work on his customer service, often sarcastic and makes you feel stupid for asking simple questions. But they treat the animals well and the rest of the staff is more then friendly. Read Less

I love this clinic. My senior needed her teeth clean. I took her in and they removed a skin growth and several teeth as well. Her health improved so much It is lower cost and I thought they were great with my animals. Read Less

I've fallen on hard times after a divorce, after 34 years, and my family vet felt to tell me about Heartsong where I could get my miniature poodle spayed. It'd save me $150 and my vet has decent prices. I appreciate him so much for letting me know about this place where even shots are offered for a minimal price. I need to now get my miniature poodles little baby girl spayed and I'm making an appt there, cause they treat animals so kindly, and drive all the way from the southern part of West Jordan. Believe me...IT'S TOTALLY WORTH IT! Read Less

They always take care of us as I pay and fill out papers. Very friendly staff. They make my dogs feel happy and excited to be there. The prices are great. They always compliment my cute dogs and any other animals for that matter. Just very happy with the care. Read Less

They did a great job with the neutering of my puppy but the old man who works up front was INCREDIBLY rude. Any questions asked were responded to sarcastically. I would recommend Heartsong but I work in customer service and if I treated a customer like he treats them I certainly would be fired. Read Less

Everything turned out good, but our dog (PEEWEE) was scared and pooped on himself, and they didn't even bother cleaning him up before they gave him back. Don't get me wrong the neuter service was low priced and top notch, but sometimes it good to do the little extras to show you care. Just my opinion. Read Less

I have not been to this place yet but I am stunned at the high cost of spaying a dog at other places. I called every vet in the Layton area to get quotes to spay my dog These vets quoted 200.00 to 400.00. Outragous !!!!!!!!!!!!!!!!!!!!!!!!!!! I called Heartsong and they quoted under 100.00. When you rescue an animal it shouldn't be so expensive to do the right thing and spay your pet. Think of how many more animals we could save if the cost to care for them was lower. After I visit the clinic I will post another review. Read Less

Very nice people! The prices are much more affordable than the vet clinics around town. I called ahead to make an appointment for my dog and was able to get one the next day. The front part of the clinic is very small! Leash, carry, or cage your pet. I was in and out in less than ten minutes, with a pickup time a few hours out. A+ I will be bringing my pets back for future services. Read Less

By far the worst experience I have ever had. My husband was recently killed while serving our country so being a new, single mother has it's learning curves. I entered the establishment with my dog and 1 year old daughter only to be yelled at by the manager asking me if I was "stupid" which excited the other patrons to yell at me telling me there were too many animals in the clinic at the time and I needed to stand out side. Because of the commotion my daughter started crying and since it was raining outside I didn't leave right away, instead I tried to console her while still in the building and one of the technicians came over to me and put her own leash on my dog but then walked away. I thought that odd. After sitting in the waiting room for about 20 minutes I had to leave because no one had said anything to me in regard to assistance and my daughter was then starting to get impatient. As I was driving away I called Heartsong and asked to speak with the manager and it turned out it was the lady yelling at me. I first asked if it would be better to make an appointment even though I had talked with someone earlier and they told me not to, to just come in. After I told her who I was and how I was just in there she said "what do you want?" I couldn't believe it. I normally never complain about much at all but I had to this time. All I could get out was "your customer services is just the worst" and then the manager told me to never come back and then she hung up on me. Read Less