My family and I are very concerned about the lack of care for my brothers cat. My brother is only 22 and had his cat from the time he was 14. He is autistic and his cat was his life. He spent all of his tax return, around $1500.00, on his cats care with this vet. The cat never got better. The vet, for this much money, only gave antibiotics and saline solution. My brother, now without money, took it upon himself to contact the humane society seeking out free care. The humane society told him that in order for them to treat his cat he would have to sign over his rights to them. With a very heart my brother did what he had to do and gave them his cat. The next day the humane society was so very kind to contact my brother and inform him that his cat had full-blown wide-spread cancer and that they had to put his cat to sleep. I am very concerned about this vet and that their practice is driven primarily for financial gain only. It is strange to me that the humane society could diagnose cancer in one visit but yet this vet, seeing this cat multiple times, NEVER mentioned or diagnosed cancer. Avoid this place. Read Less

Excellent experience! I brought my dog in to diagnose some pain he’d been having in his hind legs. Very short wait before we were taken back to a room and the vet came in moments later. She diangnosed the issue and gave me some meds and supplements. A couple weeks later and he was back to his old self again. I also received text messages from them asking how his recovery was going. There was a definite sense of personalized care that We hadn't received from other vets. Read Less

Called ahead and told it would be a $50 visit. Had immediate availability. Clean new looking office. Charged $159. Dog left practically the same as we brought her in. Waste of time and money. She came in with a very dirty ear and still had all the discharge and hair in it when we left, even though they charged us for the hair removal which Bridgette said she couldn't do. Very expensive and bad experience. We were given an ear cleaner and ottic solution to go home to clean & remove hair ourselves. Go elsewhere where they will actually try to resolve the problem. I suppose that is why there was only one other client when we got there and no one as we left abt 3pm. I am unhappy with undone work and high cost. Follow up: Telephoned today per lack of written instructions. Stickers on each medicine bottle contraindicated what tech told us to do. If they were unable to treat her with hair removal, ear cleaning nor medications at the office- then how should I know when to begin? Her ear is not swollen shut. Yes it has brown discharge-don't vets ordinarily try to remove it so the medications can do their job? I called to get some questions answered about the medications. A female clerk corrected me by saying, "gentamyacin is NOT an antibiotic" and put me on hold. A male tech picked up to say it is an antibiotic and told me to wait until the swelling went down to start. I asked how to tell when to begin (with the brown discharge it's hard to see deep within but the tissues that can be seen are the same size as the unaffected ear. The skin is pink with no excoriation nor apparent ulcerations; see pic after first dose from home). Brigette had told us to wait a week before using the otic drops- the bottle says, "flush the ears once a week or when ears get inflamed." I asked for clarification over the phone. The male said to use it AFTER the ear inflamation goes away. Good thing I asked because that isn't what the label says. Also Bridgette told us to give the otibiotic 3x a week when the label says "twice a day..." My concern...why did the vet leave both treatment and instructions to techs? In past experiences my vet both treated and gave the instructions. Getting verbal instructions from technicians that contradict the medication labels is confusing especially when no other written instructions are available. I had clipped her back toenails earlier that day and chose not to do the ones in front because she was guarding because of her ear. Millie is a rescue. She is a happy toy breed who is doing well with our family. We love her and care for her. Our old vet would have both treated and taught and included the treatment in the office charge plus the cost of medications. When I called for an estimate none of the added charges were mentioned. Of course you pay for the medications. The two 2oz. meds cost $36. But as to others saying this is a reasonably priced vet I disagree. Additionally minimal effort was made by the technicians to alleviate the problem the dog was being seen for... No one in our party of three recalls an offer to sedate and treat -only that we should use benedryl at home 20" before treating. I pointed out the longer dewclaws and requested the clip. I was very put off that my dog left with her same ear full of brown discharge. We were nearly $160 the poorer from the experience. There is good reason other vet practices are crowded and busy. Caring comes from doing. When little is done and much is charged pretty new vet offices can be found with many empty seats. We miss our newly retired vet. Hopefully we will find another; equally invested in hands on animal care who doesn't leave the work to techs who tell the owner to do it themselves, dismiss performing the basics of cleaning and medicating a discharging ear, and provide confusing medical instructions. No labs were done to detect the cause, no cleaning of debris nor were any medications applied. $160 for this level of care in my humble opinion is a farce. Read Less