39 Reviews

Family Pet Hospital

Mapleton, Utah
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General Info
Family Pet Hospital is a full-service animal hospital providing the highest standard of veterinary care for pets where you will walk into a calm, welcoming, and friendly environment every visit, so that the experience is as comfortable as possible for you and your pet.
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Reviews
Eric Wintch
4 Jul 2018
REPORT
Our family dog broke her leg tonight so we rushed over to get some help from what we thought were people who care. Obviously that isn't the case. They seemed more interested in getting home for the ... Read More
Our family dog broke her leg tonight so we rushed over to get some help from what we thought were people who care. Obviously that isn't the case. They seemed more interested in getting home for the holiday than in the pain and suffering that our beloved Luna was in. Upon arrival they tried to turn us away as we walked in because they were closing in 30 minutes. When we finally started going though the process of how we were going to pay we told them that we wouldn't be able to pay them until the 5th when I got paid. At that time they immediately told us that it's their policy that if we can't pay them up front that they wouldn't be willing to see our dog. Ironically, as we waited before they refused to see a suffering animal. they have signs all over in the lobby claiming how much they care and love making sure that animals are taken care of and that it is there mission to insure that every dog or cat that comes though the door leaves feeling better. I guess that only applies if it's not the day before the 4th of July and only if it is convenient for them. Tonight this hospital failed a suffering animal. Shame on you and your business. I will never forget the feeling that I had walking away from your hospital with this poor broken puppy. I hope the doctor and the staff all enjoy there holiday... It really makes me sick. Read Less
Makayla Steiner
28 Jun 2018
REPORT
We had our 11 1/2 year old Shih Tzu put down today because of some inoperable tumors. The doctors and staff here were wonderful, and really went the extra mile to make sure that we and our little Rosi... Read More
We had our 11 1/2 year old Shih Tzu put down today because of some inoperable tumors. The doctors and staff here were wonderful, and really went the extra mile to make sure that we and our little Rosie felt comfortable before, during, and after the process. They massaged her paws and pet her while my mom held her, and everything was quick and painless. They were also very courteous with our burial requests and even helped get her situated with her blanket and toy in the box we'd prepared for her. I would recommend this pet hospital to anyone who really loves their pet. Read Less
Jon Richings
31 May 2018
REPORT
Dr.Lee and Jenny came out to our house to euthanize my border collie and best friend Kit. I pretended to be brave but they saw through that facade and were the kindest, gentlest and most caring peopl... Read More
Dr.Lee and Jenny came out to our house to euthanize my border collie and best friend Kit. I pretended to be brave but they saw through that facade and were the kindest, gentlest and most caring people I could possibly imagine. Both to Kit and me. If you have to go through this process, I recommend them unreservedly. Read Less
Candace Larsen
17 May 2018
REPORT
I love Family pet hospital. We had to put our dog down a yr ago and they were great with us my daughter now has a new puppy, we took in to get shots done. We will continue to go there they care about ... Read More
I love Family pet hospital. We had to put our dog down a yr ago and they were great with us my daughter now has a new puppy, we took in to get shots done. We will continue to go there they care about the animals and owners. Read Less
Megan St
9 May 2018
REPORT
We had to put our beloved dog Haggard down. It was a sad experience but the staff here made it as bearable as possible. They were super nice and provided snacks for him and let is take our time saying... Read More
We had to put our beloved dog Haggard down. It was a sad experience but the staff here made it as bearable as possible. They were super nice and provided snacks for him and let is take our time saying goodbye. They were sensitive and answered all of our questions. Read Less
Patrick Meinhart
5 May 2018
REPORT
We took our little female Pomeranian in them and they were awesome. She was old and was having a hard time. They were very caring I would tell everyone to go to them. Thank you
Stephanie Ashby
1 May 2018
REPORT
I love this office, they're always so friendly and helpful. They even called on my dogs birthday to wish her a Happy Birthday. :) So cute.
Tamra Sumsion
10 Apr 2018
REPORT
I've had a few issues with some of the vet techs there. But every one is so nice and welcoming, havent really jad a bad experience there. When the Dr had to give my dog shots and they freaked out they... Read More
I've had a few issues with some of the vet techs there. But every one is so nice and welcoming, havent really jad a bad experience there. When the Dr had to give my dog shots and they freaked out they were calm and understanding onstead of getting mad which I loved. I don't think I'll take my dogs anywhere else. I know my dogs will be taken care of here. Read Less
SoJayTay
1 Apr 2018
REPORT
The staff was friendly at first but my dogs surgery was botched I feel. Her intestines fell out after a routine spay surgery. They said she didnt need a cone when she obviously did. They didn't offer ... Read More
The staff was friendly at first but my dogs surgery was botched I feel. Her intestines fell out after a routine spay surgery. They said she didnt need a cone when she obviously did. They didn't offer to reimburse our emergency vet trip, they just followed up to make sure she was okay which is definitely not enough. They didn't even offer a free check up. If my dog needs any other medical attention I don't feel confident bringing her back here. She came back home way too soon after the spay in pain and wet. They also charged us an extra $50 because apparently my dog was in heat and I honestly don't believe that. It seems like they made that up to milk us for extra money. I've taken her home from other surgeries since and she was in much better shape. Won't be taking any of my animals back here again. I was hoping to build a long lasting professional relationship with my vet but I guess we will be going elsewhere. Read Less
Ann Strong
28 Mar 2018
REPORT
They are kind and caring and gentle. The facility is immaculate and smells so much better than any other vet facility I have ever been to. They helped me with the process of helping my old kitty pass ... Read More
They are kind and caring and gentle. The facility is immaculate and smells so much better than any other vet facility I have ever been to. They helped me with the process of helping my old kitty pass on with gentle kindness and concern. I trust them with all my fur babies! The staff is the best! Read Less
Junior Farms
19 Jan 2018
REPORT
The service was good but be prepared to pay a huge chunk of change for it. They through in a lot of hidden fees and then threaten you if you don’t pay them. They told us we would be sent to collection... Read More
The service was good but be prepared to pay a huge chunk of change for it. They through in a lot of hidden fees and then threaten you if you don’t pay them. They told us we would be sent to collections and then told us they don’t recommend us coming back here anymore. So if you need an honest vet who has the best interest in your animals life and your personal life, this isn’t the place for you. It’s all about the money to them. Read Less
hanna myers
20 Dec 2017
REPORT
This place use to be a great place to take pets. They use to act like they really cared. They use to not make it seem all about the money they didn't try to up sell you on unnecessary things. Unfortun... Read More
This place use to be a great place to take pets. They use to act like they really cared. They use to not make it seem all about the money they didn't try to up sell you on unnecessary things. Unfortunately that is not the case any more they now are just like PetSmart vets office. Very expressive. They also use to be good at communicating call to give up dates also getting back to you if you have questions and unfortunately that is not longer the case. We are now looking into other vets. Read Less
Zelma S.
26 Jun 2017
REPORT
Heartfelt gratitude to Dr.Lee and all the staff.  When that time comes to say the finale farewell to your four legged family member the respect and concern that was given to our family is deeply appre... Read More
Heartfelt gratitude to Dr.Lee and all the staff.  When that time comes to say the finale farewell to your four legged family member the respect and concern that was given to our family is deeply appreciated. Read Less
joe wayman
29 May 2017
REPORT
Took great care of our pets. They really care and love pets
Levi Berry
26 Apr 2017
REPORT
A perfect experience every time. Nice clean offices, friendly staff, and Dr Madsen is gentle with my dog and honest with me.
Carina Jones
8 Apr 2017
REPORT
They really care about the health of my animals. They are up front about the treatment needed and cost associated with it. The staff know me by name and are always friendly.
Richard Thomas
13 Mar 2017
REPORT
They are a great place for your pet, I feel they really care for your pet. Our cat had an infection and the Dr. was great with her and helped pretty quick. I do think they are over priced, they told u... Read More
They are a great place for your pet, I feel they really care for your pet. Our cat had an infection and the Dr. was great with her and helped pretty quick. I do think they are over priced, they told us one price on the phone for a visit and then when it came time to pay the visit price alone was more then what they told us. They have little stupid fees for everything and I find that rediculous. However they are the best in the area from what I found. The care for the animal is great and warming, the pricing needs to be looked at. Read Less
Charlene Albano
10 Mar 2017
REPORT
They seemed knowledgeable, caring, and friendly, but over priced. To make matters worse they tried to suggestive sell too many additional services. If I took them up on everything they suggested, my n... Read More
They seemed knowledgeable, caring, and friendly, but over priced. To make matters worse they tried to suggestive sell too many additional services. If I took them up on everything they suggested, my next visit would have cost $1000!Read Less
Bret Van Leeuwen
21 Feb 2017
REPORT
This isn't your daddy's vet. With knowledgeable, friendly staff, and a veritable per so inside with decent pricing, you feel good about the care of your beloved family pet.
Amie Wilson Sweatfield
12 Dec 2016
REPORT
This hospital is the most friendly and loving place to take your pet. I had to take my 19 year old lab to be put sleep the doctor and the nurses were so loving and kind and gave me all the time I need... Read More
This hospital is the most friendly and loving place to take your pet. I had to take my 19 year old lab to be put sleep the doctor and the nurses were so loving and kind and gave me all the time I needed to spend with him and say my last goodbyes. They all signed a sympathy card and mailed it to me. I am so grateful for the compassion showed to me and my dog! Read Less
Fiona F.
29 Nov 2016
REPORT
Today (Nov. 29, 2016) was the first time that I was going to go to this place for our new puppy. We have 2 dogs and 1 cat, one of the dogs we just got a few days ago, and so we were doing the usual. W... Read More
Today (Nov. 29, 2016) was the first time that I was going to go to this place for our new puppy. We have 2 dogs and 1 cat, one of the dogs we just got a few days ago, and so we were doing the usual. We just moved so our other cat and dog hadn't seen the vet yet, but had recently seen their old one. But, when I went home to let the puppy out, I walked into a bloody murder scene in my kitchen. My oldest dog had ripped out his nail on one of his paws. Of course I was supposed to go in around 5pm today, but I called the Vet to let them know the situation and they worked with me to get in both of them at the same time. As I was on the phone, freaking out as any parent would, they were calm and understanding and as I was cleaning my dog's foot the blood wouldn't stop, so they bumped the time for me to 11:45 (at the time I was calling it was 11:20) talk about fantastic. I was soooo happy they could get me in with no notice. I went in with the puppy and my older dog, and were seen right away. The puppy was healthy and put on Heartguard (as they should be) and they gave me some pain killers and antibiotics for my older dog, and explained what I should be expecting over the next little while with his nail being completely gone. They also let me know that my puppy was doing fine and that his behaviors towards food is perfectly normal, and that he may not eat as much as the recommended amount says on most dog food bags. Over all a great trip. I hope that this keeps being positive as the time goes on. They were very attentive and kept asking if I had further questions. I came completely unprepared, no stool sample for the puppy or his last shot dates, things that I would have had without the emergency, and they worked with me wonderfully. Made sure I was reassured and for sure helped me calm down from a Mom about to cry to a Mom who could manage the rest of the day. So, so far so good, and let's hope it stays that way! Read Less
Mitch Washburn
22 Nov 2016
REPORT
Pros: The service was great, they really care about the animals. The vet was friendly and knowledgeable and were able to help fix my dogs problems. Cons: They are notorious with up sellin... Read More
Pros: The service was great, they really care about the animals. The vet was friendly and knowledgeable and were able to help fix my dogs problems. Cons: They are notorious with up selling, they will perform tests that are not free without telling you of the extra cost. Simple dog vaccines ended up costing close to $300 dollars you the end of the visit. Follow up visit that The vet said would be free ended up being almost $40. All in all If you don't mind getting charged for all kinds of different things and you just want them to fix your animals problem they are really good. I just wish they were so shady and actually told you what they would be billing for before they charge you for all kinds of random upsells. Read Less
Ryan Ercanbrack
10 Oct 2016
REPORT
We recently adopted a kitten from the shelter, he got really sick within a few days of the adoption. We took him to an after-hours facility on Sunday and they helped by prescribing antibiotics, but he... Read More
We recently adopted a kitten from the shelter, he got really sick within a few days of the adoption. We took him to an after-hours facility on Sunday and they helped by prescribing antibiotics, but he continued to worsen through the week. We are new to the south county area and weren't sure where to go... We read reviews and feel very fortunate we decided to try Family Pet Hospital in Mapleton. They helped us, despite not having an appointment, and likely saved our Oliver. They did such a great job, we took our 11 year old cat in the next day for his booster shots and a checkup. We hope to be clients for as long as we live near by. Highly recommended! Read Less
Sally Walker
22 Sep 2016
REPORT
My little chug, Lucy, was attacked by a pack of roaming dogs. One dog bit through her left shoulder and did an incredible amount of damage to the muscle, tissue and nerve bundle to the leg. I called... Read More
My little chug, Lucy, was attacked by a pack of roaming dogs. One dog bit through her left shoulder and did an incredible amount of damage to the muscle, tissue and nerve bundle to the leg. I called ahead and although I had yet to take my dogs to this vet whom I had seen in passing, they were able to squeeze me in and as I arrived, Lucy was immediately taken to the back and stabilized. One of the staff members cared for me as I was emotionally distraught. She took down the needed information and comforted me - just what I needed. As Dr. Lee worked on patching her up, a hole in her chest cavity was discovered and Lucy's lungs began to collapse. Dr. Lee plugged the hole and called Dr. Madsen who was off duty. Dr. Madsen immediately came back to the office and assisted in the surgery to save Lucy's life. It was after 8pm when she was able to be transported to an over-night urgent care facility. Dr. Lee and two of the staff members had stayed well past closing to care for Lucy until she was stable. Lucy survived the night and is back in the care of Dr. Lee for another day. She is determined to keep Lucy out of pain so she can rest and heal. I am so grateful to the dedication and skill of the members of this hospital. They have saved the life of my beloved little Lucy.Read Less
Ozzy Fredes
13 Sep 2016
REPORT
I love them!!! My cat Stevie got fixed yesterday and I can see they took good care of my cat! Thank you Family Pet Hospital!
Kevin Wood
23 Jul 2016
REPORT
I think they are unprofessional and unrespectful. My dog got fixed on a Tuesday and the Thursday after her eye was swollen like a golf ball so my wife took her back and they gave us some pills and lef... Read More
I think they are unprofessional and unrespectful. My dog got fixed on a Tuesday and the Thursday after her eye was swollen like a golf ball so my wife took her back and they gave us some pills and left it at that. And it kept getting worse and worse so we took her to another vet cause it's always better to have more then one look at problems. And they said she either got hit or kicked or fell. And we don't hit our dogs! So we went back to family pet hospital just to ask if any accidents happen and the secretary said everything went good. But we wanted to know more so she went to ask the vet and she/he wouldn't even come talk to us I think they are hiding something! So they lost our business. I will NOT recommend them to anyone! Read Less
Melissa Meeks
1 Jun 2016
REPORT
Took my dog her to have a lump removed off her face. She looks amazing now! Also cleaned her teeth and removed some bad ones. She is like a new dog now! So happy and energetic. They did an amazing job... Read More
Took my dog her to have a lump removed off her face. She looks amazing now! Also cleaned her teeth and removed some bad ones. She is like a new dog now! So happy and energetic. They did an amazing job. So so happy we went here. Communication was great too. Great vet assistants. Read Less
Kyle Nielson
17 May 2016
REPORT
The staff was friendly, empathetic, and professional. They took care to make sure my cat was healthy and comfortable. Excellent experience. This is now my go-to vet.
Tammy Sommer
5 May 2016
REPORT
I took my Beau Harley here to start laser treatment for his bad hips and elbow. The laser treatment is very affordable and I'm really hopeful that it will give Beau Harley a better quality senior life... Read More
I took my Beau Harley here to start laser treatment for his bad hips and elbow. The laser treatment is very affordable and I'm really hopeful that it will give Beau Harley a better quality senior life. Everyone was so wonderful, caring & knowledgeable!! I'm so glad I found them and look forward to working with them to help improve my baby's health. Thank you Family Pet Hospital!! Read Less
Billie Thomas
28 Apr 2016
REPORT
We are truck drivers and were on our way through the area when we had a possible problem with our 4 month old pomeranian puppy. Not wanting to take a chance, we found a vet to take her to to get check... Read More
We are truck drivers and were on our way through the area when we had a possible problem with our 4 month old pomeranian puppy. Not wanting to take a chance, we found a vet to take her to to get checked out. The people at Family Pet were great. They got her in within 2 hours of my call. We were able to park our truck across the street. Everyone there was concerned, sympathetic and professional. The doctor saw her at her appointment time and was very thorough in his examination and explanations. The pup will be fine and we are so happy to have found a great vet in Springville we can take our pets to when we are in this area. Read Less
Ren Thompson
31 Dec 2015
REPORT
My pal Lucy was hit by a car & injured so badly she could not walk, I was hand feeding her & carrying her outside to potty. I was led to believe by the Dr at the animal ER that unbelievably expensive ... Read More
My pal Lucy was hit by a car & injured so badly she could not walk, I was hand feeding her & carrying her outside to potty. I was led to believe by the Dr at the animal ER that unbelievably expensive imaging & surgery were her only hope. Then I found this place, very affordable & non-invasive laser treatments from Family Pet Hospital have done wonders for her spinal injury. Family Pet Hospital saved my best friend. Read Less
Lauren Hart
18 Dec 2015
REPORT
So grateful to have Family Pet Hospital. This place is full of amazing people who truly care about your little babes. I will always drive the hour to come here for my cat now. They have cutting edge t... Read More
So grateful to have Family Pet Hospital. This place is full of amazing people who truly care about your little babes. I will always drive the hour to come here for my cat now. They have cutting edge technology and were willing to give my cat the surgery he needs when numerous vets denied me. They did an amazing job and my little guy is doing so well. He loves everyone there so much! Read Less
Alexis Williams
4 Dec 2015
REPORT
Nice people, very clean clinic and they are very friendly and knowledgeable about pet care. Great place, and they have been very patient with us first time kitty owners! (and everyone else, i'd imagin... Read More
Nice people, very clean clinic and they are very friendly and knowledgeable about pet care. Great place, and they have been very patient with us first time kitty owners! (and everyone else, i'd imagine).Read Less
Jill Harper-Smith
12 Nov 2015
REPORT
They seem to genuinely care about what is best for their pet patients! Dr. Madsen is thorough and the nurses are sweet. Also, they have payment plans!
Helen Whitaker
30 Aug 2015
REPORT
Recently I needed to have my 18-year-old cat released from this life as she had stopped eating and was emaciated. This decline happened in a matter of days and by the time I had called a few veterina... Read More
Recently I needed to have my 18-year-old cat released from this life as she had stopped eating and was emaciated. This decline happened in a matter of days and by the time I had called a few veterinarian offices in the north end of the county, where I live, and was told that I would need to make an appointment to determine if she needed to be put down, it had been 3 days. Out of desperation and through many tears in watching my old cat suffering because nobody would take her in on an emergency basis, I found Dr. Madsen and his staff through my sister who had used their service for many of her pets. I called, explained the situation, and they had me bring her in within the hour. Not only did they fit me into their busy schedule that day, the compassionate care for me and my poor cat were incredible! These people are the epitome of what you would want as a human companion to a loving animal. I can't sing their praises enough. I have already informed them that I will make the 30 minute drive to take my other cat to them when she needs medical help. The staff and the doctor are amazing people! Read Less
Tamra S Ostler
19 Jul 2015
REPORT
I love this place a lot better than the one I went to before! All together really nice and professional and knows what they are talking about! There's just one vet tech I wasn't too fond of..
IVIE & YOUNG
16 Oct 2014
REPORT
I took my 4 month old kitty Tabitha Tallulah in to be spayed. Best vet experience I have ever had. They even found ear mites, which I didn't even know about!) The office is clean, bright and cheerfu... Read More
I took my 4 month old kitty Tabitha Tallulah in to be spayed. Best vet experience I have ever had. They even found ear mites, which I didn't even know about!) The office is clean, bright and cheerful. The staff is very friendly and efficient. The exam room was immaculate. The procedure went off without a hitch. The staff kept me well informed. Dr. Madsen spoke to me personally to explain how everything went. I also got a follow up call 2 days later to find out how Tabbie was doing. Prices were very reasonable. I would definitely highly recommend you bring your pets here!Read Less
Rebecca C.
24 Mar 2012
REPORT
This is a caring environment with a wonderful responsive staff.  We brought our kitten Nala in for her first check up and then for her to be spayed when she was older.  The vets took excellent care of... Read More
This is a caring environment with a wonderful responsive staff.  We brought our kitten Nala in for her first check up and then for her to be spayed when she was older.  The vets took excellent care of her, treated us with the utmost professionalism, and we would highly recommend them.  Also - just a comment about the friendliness of the staff - they have been amazing every time we've been to see them.  We're new to town, and they went out of their way to be helpful not only in regard to Nala, but in offering good advice about where to go to eat, or to take a nice hike.  They are just really nice people! Read Less
Brian H.
24 Sep 2011
REPORT
We brought our cat, Hobbes, in for a fairly serious problem that easily could have required that he be put to sleep. Fortunately, the vet was able to recommend a course of treatment that literally sav... Read More
We brought our cat, Hobbes, in for a fairly serious problem that easily could have required that he be put to sleep. Fortunately, the vet was able to recommend a course of treatment that literally saved his life. All of the staff were helpful, friendly, and genuinely concerned about Hobbes throughout the whole process. He is now better than ever. We will definitely be bringing all our pets here for care in the future. Read Less
448 North 1600 West
Mapleton Utah 84664
Business Hours
Monday
Mon
07:30AM-18:00PM
Tuesday
Tue
07:30AM-18:00PM
Wednesday
Wed
07:30AM-18:00PM
Thursday
Thu
07:30AM-18:00PM
Friday
Fri
07:30AM-18:00PM
Services
Allergies
Dental
Dermatology
Deworming
Euthanasia
In-House Blood Analysis
Isolation Unit
Laboratory
Lameness Locator
Laser Declawing
Microchipping
Nutrition
Ophthalmology
Radiology (X-Rays)
Surgery
Thermal Imaging
Ultrasound
Vaccinations
Incorrect information? Let us know

Family Pet Hospital

Mapleton, Utah
(39)
448 North 1600 West
Mapleton Utah 84664
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Online booking unavailable
Please call
Family Pet Hospital is a full-service animal hospital providing the highest standard of veterinary care for pets where you will walk into a calm, welcoming, and friendly environment every visit, so that the experience is as comfortable as possible for you and your pet.
Monday
07:30AM-18:00PM
Tuesday
07:30AM-18:00PM
Wednesday
07:30AM-18:00PM
Thursday
07:30AM-18:00PM
Friday
07:30AM-18:00PM
Allergies
Dental
Dermatology
Deworming
Euthanasia
In-House Blood Analysis
Isolation Unit
Laboratory
Lameness Locator
Laser Declawing
Microchipping
Nutrition
Ophthalmology
Radiology (X-Rays)
Surgery
Thermal Imaging
Ultrasound
Vaccinations
{{staff.biography}}
Eric Wintch
4 Jul 2018
REPORT
Our family dog broke her leg tonight so we rushed over to get some help from what we thought were people who care. Obviously that isn't the case. They seemed more interested in getting home for the ... Read More
Our family dog broke her leg tonight so we rushed over to get some help from what we thought were people who care. Obviously that isn't the case. They seemed more interested in getting home for the holiday than in the pain and suffering that our beloved Luna was in. Upon arrival they tried to turn us away as we walked in because they were closing in 30 minutes. When we finally started going though the process of how we were going to pay we told them that we wouldn't be able to pay them until the 5th when I got paid. At that time they immediately told us that it's their policy that if we can't pay them up front that they wouldn't be willing to see our dog. Ironically, as we waited before they refused to see a suffering animal. they have signs all over in the lobby claiming how much they care and love making sure that animals are taken care of and that it is there mission to insure that every dog or cat that comes though the door leaves feeling better. I guess that only applies if it's not the day before the 4th of July and only if it is convenient for them. Tonight this hospital failed a suffering animal. Shame on you and your business. I will never forget the feeling that I had walking away from your hospital with this poor broken puppy. I hope the doctor and the staff all enjoy there holiday... It really makes me sick. Read Less
Makayla Steiner
28 Jun 2018
REPORT
We had our 11 1/2 year old Shih Tzu put down today because of some inoperable tumors. The doctors and staff here were wonderful, and really went the extra mile to make sure that we and our little Rosi... Read More
We had our 11 1/2 year old Shih Tzu put down today because of some inoperable tumors. The doctors and staff here were wonderful, and really went the extra mile to make sure that we and our little Rosie felt comfortable before, during, and after the process. They massaged her paws and pet her while my mom held her, and everything was quick and painless. They were also very courteous with our burial requests and even helped get her situated with her blanket and toy in the box we'd prepared for her. I would recommend this pet hospital to anyone who really loves their pet. Read Less
Jon Richings
31 May 2018
REPORT
Dr.Lee and Jenny came out to our house to euthanize my border collie and best friend Kit. I pretended to be brave but they saw through that facade and were the kindest, gentlest and most caring peopl... Read More
Dr.Lee and Jenny came out to our house to euthanize my border collie and best friend Kit. I pretended to be brave but they saw through that facade and were the kindest, gentlest and most caring people I could possibly imagine. Both to Kit and me. If you have to go through this process, I recommend them unreservedly. Read Less
Candace Larsen
17 May 2018
REPORT
I love Family pet hospital. We had to put our dog down a yr ago and they were great with us my daughter now has a new puppy, we took in to get shots done. We will continue to go there they care about ... Read More
I love Family pet hospital. We had to put our dog down a yr ago and they were great with us my daughter now has a new puppy, we took in to get shots done. We will continue to go there they care about the animals and owners. Read Less
Megan St
9 May 2018
REPORT
We had to put our beloved dog Haggard down. It was a sad experience but the staff here made it as bearable as possible. They were super nice and provided snacks for him and let is take our time saying... Read More
We had to put our beloved dog Haggard down. It was a sad experience but the staff here made it as bearable as possible. They were super nice and provided snacks for him and let is take our time saying goodbye. They were sensitive and answered all of our questions. Read Less
Patrick Meinhart
5 May 2018
REPORT
We took our little female Pomeranian in them and they were awesome. She was old and was having a hard time. They were very caring I would tell everyone to go to them. Thank you
Stephanie Ashby
1 May 2018
REPORT
I love this office, they're always so friendly and helpful. They even called on my dogs birthday to wish her a Happy Birthday. :) So cute.
Tamra Sumsion
10 Apr 2018
REPORT
I've had a few issues with some of the vet techs there. But every one is so nice and welcoming, havent really jad a bad experience there. When the Dr had to give my dog shots and they freaked out they... Read More
I've had a few issues with some of the vet techs there. But every one is so nice and welcoming, havent really jad a bad experience there. When the Dr had to give my dog shots and they freaked out they were calm and understanding onstead of getting mad which I loved. I don't think I'll take my dogs anywhere else. I know my dogs will be taken care of here. Read Less
SoJayTay
1 Apr 2018
REPORT
The staff was friendly at first but my dogs surgery was botched I feel. Her intestines fell out after a routine spay surgery. They said she didnt need a cone when she obviously did. They didn't offer ... Read More
The staff was friendly at first but my dogs surgery was botched I feel. Her intestines fell out after a routine spay surgery. They said she didnt need a cone when she obviously did. They didn't offer to reimburse our emergency vet trip, they just followed up to make sure she was okay which is definitely not enough. They didn't even offer a free check up. If my dog needs any other medical attention I don't feel confident bringing her back here. She came back home way too soon after the spay in pain and wet. They also charged us an extra $50 because apparently my dog was in heat and I honestly don't believe that. It seems like they made that up to milk us for extra money. I've taken her home from other surgeries since and she was in much better shape. Won't be taking any of my animals back here again. I was hoping to build a long lasting professional relationship with my vet but I guess we will be going elsewhere. Read Less
Ann Strong
28 Mar 2018
REPORT
They are kind and caring and gentle. The facility is immaculate and smells so much better than any other vet facility I have ever been to. They helped me with the process of helping my old kitty pass ... Read More
They are kind and caring and gentle. The facility is immaculate and smells so much better than any other vet facility I have ever been to. They helped me with the process of helping my old kitty pass on with gentle kindness and concern. I trust them with all my fur babies! The staff is the best! Read Less
Junior Farms
19 Jan 2018
REPORT
The service was good but be prepared to pay a huge chunk of change for it. They through in a lot of hidden fees and then threaten you if you don’t pay them. They told us we would be sent to collection... Read More
The service was good but be prepared to pay a huge chunk of change for it. They through in a lot of hidden fees and then threaten you if you don’t pay them. They told us we would be sent to collections and then told us they don’t recommend us coming back here anymore. So if you need an honest vet who has the best interest in your animals life and your personal life, this isn’t the place for you. It’s all about the money to them. Read Less
hanna myers
20 Dec 2017
REPORT
This place use to be a great place to take pets. They use to act like they really cared. They use to not make it seem all about the money they didn't try to up sell you on unnecessary things. Unfortun... Read More
This place use to be a great place to take pets. They use to act like they really cared. They use to not make it seem all about the money they didn't try to up sell you on unnecessary things. Unfortunately that is not the case any more they now are just like PetSmart vets office. Very expressive. They also use to be good at communicating call to give up dates also getting back to you if you have questions and unfortunately that is not longer the case. We are now looking into other vets. Read Less
Zelma S.
26 Jun 2017
REPORT
Heartfelt gratitude to Dr.Lee and all the staff.  When that time comes to say the finale farewell to your four legged family member the respect and concern that was given to our family is deeply appre... Read More
Heartfelt gratitude to Dr.Lee and all the staff.  When that time comes to say the finale farewell to your four legged family member the respect and concern that was given to our family is deeply appreciated. Read Less
joe wayman
29 May 2017
REPORT
Took great care of our pets. They really care and love pets
Levi Berry
26 Apr 2017
REPORT
A perfect experience every time. Nice clean offices, friendly staff, and Dr Madsen is gentle with my dog and honest with me.
Carina Jones
8 Apr 2017
REPORT
They really care about the health of my animals. They are up front about the treatment needed and cost associated with it. The staff know me by name and are always friendly.
Richard Thomas
13 Mar 2017
REPORT
They are a great place for your pet, I feel they really care for your pet. Our cat had an infection and the Dr. was great with her and helped pretty quick. I do think they are over priced, they told u... Read More
They are a great place for your pet, I feel they really care for your pet. Our cat had an infection and the Dr. was great with her and helped pretty quick. I do think they are over priced, they told us one price on the phone for a visit and then when it came time to pay the visit price alone was more then what they told us. They have little stupid fees for everything and I find that rediculous. However they are the best in the area from what I found. The care for the animal is great and warming, the pricing needs to be looked at. Read Less
Charlene Albano
10 Mar 2017
REPORT
They seemed knowledgeable, caring, and friendly, but over priced. To make matters worse they tried to suggestive sell too many additional services. If I took them up on everything they suggested, my n... Read More
They seemed knowledgeable, caring, and friendly, but over priced. To make matters worse they tried to suggestive sell too many additional services. If I took them up on everything they suggested, my next visit would have cost $1000!Read Less
Bret Van Leeuwen
21 Feb 2017
REPORT
This isn't your daddy's vet. With knowledgeable, friendly staff, and a veritable per so inside with decent pricing, you feel good about the care of your beloved family pet.
Amie Wilson Sweatfield
12 Dec 2016
REPORT
This hospital is the most friendly and loving place to take your pet. I had to take my 19 year old lab to be put sleep the doctor and the nurses were so loving and kind and gave me all the time I need... Read More
This hospital is the most friendly and loving place to take your pet. I had to take my 19 year old lab to be put sleep the doctor and the nurses were so loving and kind and gave me all the time I needed to spend with him and say my last goodbyes. They all signed a sympathy card and mailed it to me. I am so grateful for the compassion showed to me and my dog! Read Less
Fiona F.
29 Nov 2016
REPORT
Today (Nov. 29, 2016) was the first time that I was going to go to this place for our new puppy. We have 2 dogs and 1 cat, one of the dogs we just got a few days ago, and so we were doing the usual. W... Read More
Today (Nov. 29, 2016) was the first time that I was going to go to this place for our new puppy. We have 2 dogs and 1 cat, one of the dogs we just got a few days ago, and so we were doing the usual. We just moved so our other cat and dog hadn't seen the vet yet, but had recently seen their old one. But, when I went home to let the puppy out, I walked into a bloody murder scene in my kitchen. My oldest dog had ripped out his nail on one of his paws. Of course I was supposed to go in around 5pm today, but I called the Vet to let them know the situation and they worked with me to get in both of them at the same time. As I was on the phone, freaking out as any parent would, they were calm and understanding and as I was cleaning my dog's foot the blood wouldn't stop, so they bumped the time for me to 11:45 (at the time I was calling it was 11:20) talk about fantastic. I was soooo happy they could get me in with no notice. I went in with the puppy and my older dog, and were seen right away. The puppy was healthy and put on Heartguard (as they should be) and they gave me some pain killers and antibiotics for my older dog, and explained what I should be expecting over the next little while with his nail being completely gone. They also let me know that my puppy was doing fine and that his behaviors towards food is perfectly normal, and that he may not eat as much as the recommended amount says on most dog food bags. Over all a great trip. I hope that this keeps being positive as the time goes on. They were very attentive and kept asking if I had further questions. I came completely unprepared, no stool sample for the puppy or his last shot dates, things that I would have had without the emergency, and they worked with me wonderfully. Made sure I was reassured and for sure helped me calm down from a Mom about to cry to a Mom who could manage the rest of the day. So, so far so good, and let's hope it stays that way! Read Less
Mitch Washburn
22 Nov 2016
REPORT
Pros: The service was great, they really care about the animals. The vet was friendly and knowledgeable and were able to help fix my dogs problems. Cons: They are notorious with up sellin... Read More
Pros: The service was great, they really care about the animals. The vet was friendly and knowledgeable and were able to help fix my dogs problems. Cons: They are notorious with up selling, they will perform tests that are not free without telling you of the extra cost. Simple dog vaccines ended up costing close to $300 dollars you the end of the visit. Follow up visit that The vet said would be free ended up being almost $40. All in all If you don't mind getting charged for all kinds of different things and you just want them to fix your animals problem they are really good. I just wish they were so shady and actually told you what they would be billing for before they charge you for all kinds of random upsells. Read Less
Ryan Ercanbrack
10 Oct 2016
REPORT
We recently adopted a kitten from the shelter, he got really sick within a few days of the adoption. We took him to an after-hours facility on Sunday and they helped by prescribing antibiotics, but he... Read More
We recently adopted a kitten from the shelter, he got really sick within a few days of the adoption. We took him to an after-hours facility on Sunday and they helped by prescribing antibiotics, but he continued to worsen through the week. We are new to the south county area and weren't sure where to go... We read reviews and feel very fortunate we decided to try Family Pet Hospital in Mapleton. They helped us, despite not having an appointment, and likely saved our Oliver. They did such a great job, we took our 11 year old cat in the next day for his booster shots and a checkup. We hope to be clients for as long as we live near by. Highly recommended! Read Less
Sally Walker
22 Sep 2016
REPORT
My little chug, Lucy, was attacked by a pack of roaming dogs. One dog bit through her left shoulder and did an incredible amount of damage to the muscle, tissue and nerve bundle to the leg. I called... Read More
My little chug, Lucy, was attacked by a pack of roaming dogs. One dog bit through her left shoulder and did an incredible amount of damage to the muscle, tissue and nerve bundle to the leg. I called ahead and although I had yet to take my dogs to this vet whom I had seen in passing, they were able to squeeze me in and as I arrived, Lucy was immediately taken to the back and stabilized. One of the staff members cared for me as I was emotionally distraught. She took down the needed information and comforted me - just what I needed. As Dr. Lee worked on patching her up, a hole in her chest cavity was discovered and Lucy's lungs began to collapse. Dr. Lee plugged the hole and called Dr. Madsen who was off duty. Dr. Madsen immediately came back to the office and assisted in the surgery to save Lucy's life. It was after 8pm when she was able to be transported to an over-night urgent care facility. Dr. Lee and two of the staff members had stayed well past closing to care for Lucy until she was stable. Lucy survived the night and is back in the care of Dr. Lee for another day. She is determined to keep Lucy out of pain so she can rest and heal. I am so grateful to the dedication and skill of the members of this hospital. They have saved the life of my beloved little Lucy.Read Less
Ozzy Fredes
13 Sep 2016
REPORT
I love them!!! My cat Stevie got fixed yesterday and I can see they took good care of my cat! Thank you Family Pet Hospital!
Kevin Wood
23 Jul 2016
REPORT
I think they are unprofessional and unrespectful. My dog got fixed on a Tuesday and the Thursday after her eye was swollen like a golf ball so my wife took her back and they gave us some pills and lef... Read More
I think they are unprofessional and unrespectful. My dog got fixed on a Tuesday and the Thursday after her eye was swollen like a golf ball so my wife took her back and they gave us some pills and left it at that. And it kept getting worse and worse so we took her to another vet cause it's always better to have more then one look at problems. And they said she either got hit or kicked or fell. And we don't hit our dogs! So we went back to family pet hospital just to ask if any accidents happen and the secretary said everything went good. But we wanted to know more so she went to ask the vet and she/he wouldn't even come talk to us I think they are hiding something! So they lost our business. I will NOT recommend them to anyone! Read Less
Melissa Meeks
1 Jun 2016
REPORT
Took my dog her to have a lump removed off her face. She looks amazing now! Also cleaned her teeth and removed some bad ones. She is like a new dog now! So happy and energetic. They did an amazing job... Read More
Took my dog her to have a lump removed off her face. She looks amazing now! Also cleaned her teeth and removed some bad ones. She is like a new dog now! So happy and energetic. They did an amazing job. So so happy we went here. Communication was great too. Great vet assistants. Read Less
Kyle Nielson
17 May 2016
REPORT
The staff was friendly, empathetic, and professional. They took care to make sure my cat was healthy and comfortable. Excellent experience. This is now my go-to vet.
Tammy Sommer
5 May 2016
REPORT
I took my Beau Harley here to start laser treatment for his bad hips and elbow. The laser treatment is very affordable and I'm really hopeful that it will give Beau Harley a better quality senior life... Read More
I took my Beau Harley here to start laser treatment for his bad hips and elbow. The laser treatment is very affordable and I'm really hopeful that it will give Beau Harley a better quality senior life. Everyone was so wonderful, caring & knowledgeable!! I'm so glad I found them and look forward to working with them to help improve my baby's health. Thank you Family Pet Hospital!! Read Less
Billie Thomas
28 Apr 2016
REPORT
We are truck drivers and were on our way through the area when we had a possible problem with our 4 month old pomeranian puppy. Not wanting to take a chance, we found a vet to take her to to get check... Read More
We are truck drivers and were on our way through the area when we had a possible problem with our 4 month old pomeranian puppy. Not wanting to take a chance, we found a vet to take her to to get checked out. The people at Family Pet were great. They got her in within 2 hours of my call. We were able to park our truck across the street. Everyone there was concerned, sympathetic and professional. The doctor saw her at her appointment time and was very thorough in his examination and explanations. The pup will be fine and we are so happy to have found a great vet in Springville we can take our pets to when we are in this area. Read Less
Ren Thompson
31 Dec 2015
REPORT
My pal Lucy was hit by a car & injured so badly she could not walk, I was hand feeding her & carrying her outside to potty. I was led to believe by the Dr at the animal ER that unbelievably expensive ... Read More
My pal Lucy was hit by a car & injured so badly she could not walk, I was hand feeding her & carrying her outside to potty. I was led to believe by the Dr at the animal ER that unbelievably expensive imaging & surgery were her only hope. Then I found this place, very affordable & non-invasive laser treatments from Family Pet Hospital have done wonders for her spinal injury. Family Pet Hospital saved my best friend. Read Less
Lauren Hart
18 Dec 2015
REPORT
So grateful to have Family Pet Hospital. This place is full of amazing people who truly care about your little babes. I will always drive the hour to come here for my cat now. They have cutting edge t... Read More
So grateful to have Family Pet Hospital. This place is full of amazing people who truly care about your little babes. I will always drive the hour to come here for my cat now. They have cutting edge technology and were willing to give my cat the surgery he needs when numerous vets denied me. They did an amazing job and my little guy is doing so well. He loves everyone there so much! Read Less
Alexis Williams
4 Dec 2015
REPORT
Nice people, very clean clinic and they are very friendly and knowledgeable about pet care. Great place, and they have been very patient with us first time kitty owners! (and everyone else, i'd imagin... Read More
Nice people, very clean clinic and they are very friendly and knowledgeable about pet care. Great place, and they have been very patient with us first time kitty owners! (and everyone else, i'd imagine).Read Less
Jill Harper-Smith
12 Nov 2015
REPORT
They seem to genuinely care about what is best for their pet patients! Dr. Madsen is thorough and the nurses are sweet. Also, they have payment plans!
Helen Whitaker
30 Aug 2015
REPORT
Recently I needed to have my 18-year-old cat released from this life as she had stopped eating and was emaciated. This decline happened in a matter of days and by the time I had called a few veterina... Read More
Recently I needed to have my 18-year-old cat released from this life as she had stopped eating and was emaciated. This decline happened in a matter of days and by the time I had called a few veterinarian offices in the north end of the county, where I live, and was told that I would need to make an appointment to determine if she needed to be put down, it had been 3 days. Out of desperation and through many tears in watching my old cat suffering because nobody would take her in on an emergency basis, I found Dr. Madsen and his staff through my sister who had used their service for many of her pets. I called, explained the situation, and they had me bring her in within the hour. Not only did they fit me into their busy schedule that day, the compassionate care for me and my poor cat were incredible! These people are the epitome of what you would want as a human companion to a loving animal. I can't sing their praises enough. I have already informed them that I will make the 30 minute drive to take my other cat to them when she needs medical help. The staff and the doctor are amazing people! Read Less
Tamra S Ostler
19 Jul 2015
REPORT
I love this place a lot better than the one I went to before! All together really nice and professional and knows what they are talking about! There's just one vet tech I wasn't too fond of..
IVIE & YOUNG
16 Oct 2014
REPORT
I took my 4 month old kitty Tabitha Tallulah in to be spayed. Best vet experience I have ever had. They even found ear mites, which I didn't even know about!) The office is clean, bright and cheerfu... Read More
I took my 4 month old kitty Tabitha Tallulah in to be spayed. Best vet experience I have ever had. They even found ear mites, which I didn't even know about!) The office is clean, bright and cheerful. The staff is very friendly and efficient. The exam room was immaculate. The procedure went off without a hitch. The staff kept me well informed. Dr. Madsen spoke to me personally to explain how everything went. I also got a follow up call 2 days later to find out how Tabbie was doing. Prices were very reasonable. I would definitely highly recommend you bring your pets here!Read Less
Rebecca C.
24 Mar 2012
REPORT
This is a caring environment with a wonderful responsive staff.  We brought our kitten Nala in for her first check up and then for her to be spayed when she was older.  The vets took excellent care of... Read More
This is a caring environment with a wonderful responsive staff.  We brought our kitten Nala in for her first check up and then for her to be spayed when she was older.  The vets took excellent care of her, treated us with the utmost professionalism, and we would highly recommend them.  Also - just a comment about the friendliness of the staff - they have been amazing every time we've been to see them.  We're new to town, and they went out of their way to be helpful not only in regard to Nala, but in offering good advice about where to go to eat, or to take a nice hike.  They are just really nice people! Read Less
Brian H.
24 Sep 2011
REPORT
We brought our cat, Hobbes, in for a fairly serious problem that easily could have required that he be put to sleep. Fortunately, the vet was able to recommend a course of treatment that literally sav... Read More
We brought our cat, Hobbes, in for a fairly serious problem that easily could have required that he be put to sleep. Fortunately, the vet was able to recommend a course of treatment that literally saved his life. All of the staff were helpful, friendly, and genuinely concerned about Hobbes throughout the whole process. He is now better than ever. We will definitely be bringing all our pets here for care in the future. Read Less
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