My dog means the world to me, so it's important for him to be treated as such when I take him to a vet. Thankfully the vet tech you guys have with the blue hair, Jessie, is on your team. She was so gentle and kind to him, even though he did growl at her, but it didn't freak her out or anything, she actually got him calmed down while he was hurt! She could probably be the next dog whisperer. Thank you for taking the time to care about my pup, I wish more techs could be like you. I will not be taking him anywhere else as long as Jessie is there. Read Less

Dr. Erickson was wonderful, and so were the other employees. My dog had a torn pad and our regular vet was all booked for a week. Glad I brought him in to the emergency care - the cut was deeper than I thought. And they even found an embedded fox tail in a different paw (that could have been a nightmare). So grateful for how thorough they were! The emergency care exam was more expensive than a regular exam but hey, they take walk-ins and they do a great job. I’m extremely happy with the service received Read Less

This review is being updated from 1 star to 3. I would give this clinic a better score as the service for our canine friends has always been caring and helpful, but we had a bad experience with billing issues on a very difficult day. Despite excellent treatment from the doctor and medical staff, billing was not handled well by the clinic, especially since the dispute was related to a tough decision to put our precious but very sick 5 year old yorkie down. It took a while but the clinic eventually honored what they had told us on that very difficult day. I can recommend this clinic for the care they provide, the doctor even sent us a personal condolence letter, but be very careful when it comes to billing. Read Less

I called at 4pm today to ask them a question about my dog. They told me if I was here, and being helped by 5, it would just be an urgent care visit, instead of ER visit. I arrived just after 430, was in a room and seen by a tech by 445, and at 450 was told I would be seen by a doc within 10 min. At 457 I heard the tech outside my door telling someone he was growling (no duh, he is in pain) and that if she waited until after 5 to do my paperwork then that was too bad so sad for me, it would become an ER visit and cost twice as much. Then somebody said they needed a drink of cold water before they came in here... It is now 615 and I still have not seen or heard from ANYONE. I've seen lots of pairs of feet come to out door, and look thru the peep hole and walk away.. I asked the front desk 25 min ago what was going on, and I was told I was "next in line." So here I am, almost 2 hours later and my dog is just laying here whimpering in pain. I've always had a great experience with the morning staff here, but this place is a complete joke and this makes me NEVER want to come back. Read Less

If my dog was in a very big emergency state, my dog would be dead by now. My mom and I with me carrying my dog into this "hospital" waited for OVER AN HOUR just to be told after that hour of waiting that it would take "15 to 20 minutes to be seen". That's a lie because we were NEVER seen by a "vet". When I questioned a supposed vet, she said and I quote "its like a doctors office. Everybody has to wait in line.". Good thing my dog was NOT dying!!!!! Honestly, this isn't a hospital... Thanks for wasting our time. NEVER AGAIN, WE WILL FROM NOW ON GO SOME PLACE ELSE. This place is a joke... If I could give a 0 star rating, I would. Read Less

Absolutely the best care for our four legged family members. Kind and caring staff, genuinely empathetic to feelings and issues. This last go round was so very hard for us and the true love and caring for animals that was given made it easier to deal with it. Thank you to your team! Read Less

I had to shop around for a while until I found a place we loved for our new pup! We’ve met with about three different vets here and every single one of them has been very patient and taken their time to answer all of our questions. I’m definitely a protective dog mom and I like my research, and they’ve never rushed me out. It took a little while to figure out some of his mystery ailments when we adopted him but they explored a few different causes and treatments with us and we feel like everything is under control. They’re great with him and his anxiety doesn’t seem to be so bad when we come here. Read Less

We have been going here for many years, and not just us. Our family has brought many of their beloved animal friends here for years. The service we have received from Cottonwood Animal Hospital has surpassed our expectations every time. The staff is friendly and always has the best in mind for our four legged family members. Thank you for your services. Read Less

Dr. Cox worked my kitty in for surgery urgently for a perineal urethrostomy. My kitty had been through so much discomfort because he kept getting blocked and his urine had to be removed repeatedly. The staff was so helpful and Dr. Cox met with me to explain everything and was so thorough. I knew my kitty Chester had found his specialist that would help him. Dr. Cox called after surgery and explained everything he found and what he did. I was able to visit Chester that evening. The techs were great 24/7 in the hospital caring for the animals. Chester is home recovering and I cannot speak well enough about this surgeon and his staff. Thank you so much. 😻 Read Less

Always request quotes before any work, as the price may be higher than you expect. My wife called in to schedule an appointment for our dog, however there were no availabilities in the evening. They informed her that she could do a "walk in" if she would like, but be aware that the price is higher after 7. We arrived at 5:55 PM, and waited in a waiting room until 6:50 to see the doctor. We finished with the eye exam by 7:15 and were charged $85. I felt like the price was high, and noticed that it listed "Urgent Care Exam". I asked the individual at the front desk if this was the day rate for an exam, and she stated that it was if you don't have an appointment. I felt like they are money focused, and that it is a high price for such little service. Read Less

This is my Ginger puppy and she is a great, sweet and loving dog. She became very ill over the weekend and by Sunday was in dire need of care. We have a great vet but they were not open on Sunday. We took her into Cottonwood and they immediately took her in and took care of her. After some testing it was found she had a large growth 10 lbs or more that required removal which they were able to take care of the next day. She would have certainly died within 24 hours without the help and care she received. She is my healthy, happy puppy again after recovery and we are so grateful! The staff was awesome, the doctors kept us informed all the time and they took such good care of her. Read Less

I love this place! I showed up without an appointment and they got me in in under a half hour. The staff are friendly and seem to enjoy being there. Dr. Thatcher was very kind and didn't seem to be in a rush, always willing to explain things if you had questions. You can call and talk to an available Dr/Vet tech anytime! I never questioned Dr Thatcher's suggestions, I felt that he truly had my cats best interest in mind. Will be taking my pets back here in the future! Read Less

We brought our wonderful dog Frankie in here in a state of panic. He had collapsed at home and was not doing well. They rushed out to our car with a cart to put him on (he could not walk and he weighed 150 lbs. The care they gave him was remarkable. They did CPR twice on him and I was able to be present for that. I saw firsthand their incredible focus and determination to give him his best chance. Although our guy didn't make it the sorrow that we feel is lightened knowing that these wonderful people did everything they could do to save our Frankie. These people are special and if ever I have a need for animal care in the future I will not hesitate to go here. Love you guys! Read Less

Do NOT go here unless you have to for emergency services that other vets do not have!!! I brought my kitten in for something wrong with his eye, otherwise fine, a doctor saw him for about two minutes, gave him a bunch of shots. That night he started vomiting all night. I took him back SEVEN more times in the two weeks following because he would not stop vomiting, spent over $2,000 trying all the different tests and treatments recommended. I saw a different vet EACH time I went to this place (not by choice) and none of them knew what was going on. One of them even forgot to take her notes on the visit so the doctor had to re-do the tests she had done. I finally ended up going to Mountain View Animal Hospital which is much better. Do not go here unless you are using their emergency services that your regular vet does not have. They cart people in and out of here like a fast food restaurant. All the vets I saw here were either incompetent or inexperienced, and extremely rushed. Read Less

Cottonwood Animal Hospital is beyond the best!! I wouldn't go anywhere else, recently I had 16 teeth pulled on little dog, they were so good to her and myself. I am so glad they were there to make her feel better and to make her feel better about herself. They are NOT out there to get your money or charge above, they care about your little or big furry friends. Thanks Cottonwood Animal Hospital for all you have done (for my 3 dogs) and others out there that have little or big furry friends!!! Read Less

We went to CAH for an emergency and we were treated so very well. Our dog is going to be fine, thanks to great care and kind people. Thank you, Dr. Wagner and staff, you are all amazing, we are all very grateful. Read Less

I stopped in to pick up a prescription for my dog tonight and it was so crazy and busy. Everyone needing something different - checking in for appointments, picking up food, visiting a pet that just had surgery, etc. In the middle of all of that, a woman walked up to the desk and was greeting immediately and was asked what she needed. She quietly replied that she was there to pick up her dogs remains. The amazing person helping her said she'd be back in one moment. When she returned, she came into the lobby area with beautifully decorated bag, gave it to the woman and offered her heartfelt condolences. She was crying the entire time. I didn't get a chance to get her name, but she had long blond hair and obviously a heart of gold. This is one of the many reasons why I have never taken my dog anywhere else the past 11 years. Read Less

Thank you Dr. Tracy and the Cottonwood Hospital staff. My senior dog Chief came in with a bad wound/hot spot that needed urgent care. From the moment we walked in, we felt welcome and well cared for. Throughout the diagnostic process, I was consulted and made aware of each procedure- my concerns were also listened to with empathy and assurance. An ER visit is rare for us- only the second time in his long life- (nearly 15)! I am so glad that I entrusted Chief's care with such a caring and competent staff. Read Less

Not my normal vet but I had to take my Lab in unexpectedly after hours due to vomiting. Dr Katie was incredible. She was very kind and considerate. She made sure my concerns were addressed and took things slowly and as low stress as possible for my dog. During a scary emergency, I felt that we were in capable and caring hands. Thank you! Read Less

Tonight, as total strangers, we came to this clinic in the most vulnerable and emotional time of our lives to say goodbye to our first fur baby. We chose this clinic based on late night availability. Your staff was kind and compassionate. Your clinic is clean an welcoming. Dr. Erickson helped our kitty cross the rainbow bridge and she was gentle and sincere and I knew she felt sad for us even never having met us, just seeing our pain she showed great empathy. All your staff did. Thank you for being so professional and human in a moment I truly needed both! I gave four stars based only on a personal recommend of mine that I messaged the clinic about. Read Less

I did have the best experience here and was very pleased with their service. Our Precious dog was going to die and they did a surgery so she could survive and I appreciate them. The only problem I have is when your spending 2500 dollars and need to use your Care Credit Card in order to pay it, we need 24 month interest free option. I told them the only way I can afford to pay it is to use the 24 month interest free option, since I have several other medical bills and a missionary out. The front desk said they will speak to the Owner/Office Manager and it shouldn't be a problem. Just this morning, I got a rude call this morning telling me that they have a office policy. I don't care what your "office policy is" our family wasn't excepting this cost so we made the decision based on how we can afford it. I've worked as a Office Manager in the Dental field for 25 years and I use Care Credit daily and am very disappointment. Care Credit offers 6, 12, 18, 24 months interested free, also plans that are at 14.9 percent up to 5 years. The doctor and staff were amazing and were very kind and considerate to us and our situation, but having someone call me Monday who we didn't deal with is rude and you "CAN" run my card at 24 months. The gal from the front went and talk to the doctor before we even started surgery. I"m extremely sadden by this. Again I'm very please with Dr. and staff who help they were amazing. Brenda Skinner Read Less

I was at Cottonwood Animal Hospital twice in the last couple days. My pitbull injured his bicept tendon and couldn't walk without crying. I called and told them and they told me they could treat us as a walk in. First we seen Dr. Debbie Cartisano and she was so wonderful with my pup and me. They had to sedate my guy for x-rays, but nothing wrong with the bone, so she suspected the tendon as the problem. Gave us anti-flammatory/ pain meds and muscle relaxers for that night and got us an appointment the next day with Dr. Sherburne who is a orthopedic specialist. He was so great with my dog and fully explained the injury, his previous injury, the xrays from the day before, and what to expect of the next few days and if he did not heal, what was possible as alternative options. Both of these Doc's were unbelievably great with my dog. Cost was reasonable for the services performed. I might need to switch my vaccinations and everything over to them....even though they are 40 minutes away. They are worth the drive!Read Less

I have always loved this place. But this year my cat got sick and I took her in the day after Christmas. Of course it was a holliday but it was so busy. I waited and waited and waited. Finally I got in to see someone. They suggested I leave her there. I did. For two days. $2000 later they sent her home. She was back in the hospital in 12 hours. Her breathing was stressed. She had liquid on her lungs. She was anemic. They did all sorts of tests, and billed me, including an ultrasound and chest xrays. Not once but twice I asked them if they were too busy to take care of her. They assured me they were not. They did not return phone calls, I called them all but one time. Finally I took her to my Vet and we waited for two days to get the records she had requested. I finally called the manager and she sent the xrays. I really wish they had just said that they were too busy to take care of her. It would have saved me a lot of heart ache and alot of money. I am now paying extra for a new Ultrasound, emergency because the records did not come back in time. I find this whole thing incredible, and quite disturbing. I believe that if you are really too busy to do your job it is easier on everyone to say so upfront.Read Less

Katie McGee is the sweetest and most caring doctor I've met. She had just performed a spay on my bunny and I've never had another vet keep in touch with me and care as much as she did, during and post-op. The staff at this hospital is also very attentive and professional. Definitely going to recommend this hospital and come back in the future. Read Less

Thank you Cottonwood Animal Hospital! Early this morning (feels like an eternity ago), our sweet Nala was in labor and suffered some major complications. Our regular vet had mentioned your practice and stated this is who he would use in an emergency. At 3:30 AM we were met with kindness and absolute care for our little loved one. Dr. Wagner and the night staff are absolutely amazing! I honestly thought we would lose our sweet girl but your hospital saved her!! She is home now with her puppies as if nothing happened. Thank you from the bottom of my heart for saving our princess. If you are reading this review, rest assured that this hospital will take care of everyone (including you!) Read Less

I am so grateful that I found Cottonwood! I just moved to the area and had previously worked at a busy veterinary hospital for five years, so I had a lot of anxiety about choosing a vet where I wouldn't be "behind the scenes". Cottonwood is everything I hoped to find - honest, clear about what treatments should be done and what does not need to be done, trustworthy with my pets and always happy to see them (even though my pets are crazy). It can get crazy busy there and sometimes you end up having to wait a while, but that's a small price to pay for 24/7 phone availability and care for your animal. In our previous state, I have been in the situation too many times where I needed emergency care and I can't imagine not being able to reach my vet during that time. This hospital gives me peace of mind and flexibility in appointment times that I could not get anywhere else. LOVE it! Read Less

We all love our pets! They are part of the family! They take care of us more than we do with them. They are a true blessing. This place will treat your companions with the utmost respect. Our little girl had 3 knee surgeries. They have the best surgeons and would not go any other place. It's worth the drive for us! If you have someone you love and needs help this is the place! Trust me! Read Less

Very good experience. My sweet Harley got so sick and I took him to the hospital on a saturday. They tried so hard but he couldn't be saved. They were able to help me let him go. I so appreciate Dr. David Payne for his professionalism, love and support. He really helped the process so much. He even sent me a card days later to express his condolences. They realize that these furry buddies are a huge part of your family. I love this hospital. Read Less

I would like to thank Dr. Payne and all the staff for taking such good care of my dogs. An unfortunate incident happened while I was out of town on business, requiring two of my dogs needing emergency vet care. After calling two emergency clinics seeing who could see my dogs on such short notice, Cottonwood was quick to accommodate my dogs. Unlike the other clinic, they did not require ridiculous signed forms and two copies of identification to be faxed back to them to accept payment to treat my dogs. I don't know many people who travel with printers, scanners or have access to them late at night. I highly recommend Cottonwood Animal Hospital and appreciate them for making me feel at ease when I was 2,000 miles away from my dogs. Read Less

One of our dogs had ingested something she shouldn't have. We called ahead of time to ask what could be done for her. They gave me a fair estimate over the phone, and an explanation of the different forms of treatment to expect. When we got there it cost even less than expected. We were given options at different pay scales both on the phone, best to worst case scenario, and again when we arrived. They even suggested the least expensive option because of her symptoms they didn't see the need to keep her overnight. We were seen quickly and everyone was very kind to us and our very scared puppy.Read Less

Our mastiff had his leg amputated by Dr. Wright because of an osteosarcoma. We were able to schedule the surgery less than a week after contacting her. Dr. Wright responded quickly and thoroughly to our questions and concerns over email, even over the weekend and at night. When we brought him in, Dr. Wright was happy to answer all of our questions, and assured us that before surgery she would re-do x-rays and bloodwork to be 100% sure that it was still the best option. After surgery, he stayed overnight for two nights, and during that time the staff allowed us to visit him regularly, even in the middle of the night, and bring him food and ask many, many questions. It was clear that all of the staff really cared about him while he was there, and during one visit 6 different people came over to tell me how he'd been doing. Dr. Wright called us any time there was an update, and was very thorough and reassuring. Once he was able to stand and walk with the support of two people and a towel sling, the staff had us practice supporting him with a towel while he walked, and he was able to come home. They told us he would need a bandage change in 24 hours, and that they would do it for a small fee without an appointment if we brought him into the hospital. We called the next day hoping to find someone to do a house-call since he's still pretty exhausted by moving, and learned that they do house-calls! Three of the care staff who had been working with him during his stay came to our house, re-did his bandages, checked the incision, and took blood to run a PCV. Since they'd been working with him before, they were able to recognize improvement in the weeping of his incision and the inflammation surrounding it. They gave us instructions for how and when to remove the bandage, and answered more questions. The house call cost only $80, even though it required three staff members and the drive itself is 15 minutes each way - we'd been expecting and willing to pay over $200, considering the quality and convenience of the service. In the past, we've had multiple experiences bringing dogs to their emergency room, and were able to visit those dogs in recovery in the middle of the night as well, which was one of the reasons we decided to have the amputation done here. Our family always has 3-4 dogs, so we've had experience with many of the vets and animal hospitals in the Salt Lake, Murray, and Bountiful areas. This is one of our favorites and I would recommend Cottonwood Animal Hospital to anyone. Read Less

3/6/16 We had to make the decision to put down out 15 yrd old Chocolate lab. Cottonwood is not are normal vet and we have never been there as my vet was closed. Cottonwood treated us as if we had been going there for years. I will never forget their compassion and comfort they gave us. The staff was incredible and did everything to make my Girl and us as comfortable as possible. It was not an easy thing to do as we were devastated. Thank you from the bottom of my heart for your kindness. Read Less

They're awesome! Two years in a row my boy got fox tails stuck between his toes(with in a week to the day), both times surgery was needed, both times were successful and he was back running around in no time. And at a prices I think are extremely fair and affordable. I felt/feel that they really cared about my dog, and called to check up too. Read Less

We took our cat Salem in last week after he had been coughing for awhile. Dr Petty was awesome! He took the time to listen and address all of our concerns. Salem loved him and purred every time he came into the room, and didn't even know when Dr. Petty gave him a shot he was that good. Salem is feeling much better and my roommate and I will recommend this clinic to anyone who need a vet. It was a great experience and Dr.Petty was so reassuring and so much better than our last vet! Read Less