41 Reviews

Burch Creek Animal Hospital

Ogden, Utah
Reviews
Julie MacIver
6 Mar 2022
REPORT
I’d leave a 0-star review if that were an option. My dog was literally dying and they treated us very poorly. There’s so much more, but ultimately their practice manager is a hot piece of garbage. ... Read More
I’d leave a 0-star review if that were an option. My dog was literally dying and they treated us very poorly. There’s so much more, but ultimately their practice manager is a hot piece of garbage. Wouldn’t recommend if you care about your pet. Read Less
Sarah M
21 Jan 2022
REPORT
We had been taking out pets to Burch Creek Animal Hospital for years, but after a recent experience we will never return. At our most recent visit we had to bring a puppy in for a booster shot, after ... Read More
We had been taking out pets to Burch Creek Animal Hospital for years, but after a recent experience we will never return. At our most recent visit we had to bring a puppy in for a booster shot, after her initial appointment a month prior. When they came to get our dog (since we had to wait in our car for 15+ minutes after our appointment time) they asked what they were supposed to be giving her and what shots they were doing. I was surprised, since I assumed it was in their records of what the booster shot was. The vet technician informed me that "unfortunately" they forgot to make note of her records and age the last time I was in the office, so I had to call my husband and have him find a copy and send it to me so that they would give her the correct shot. On top of that, I was told I wouldn't be charged for the visit, only for the shot. However, when they went to bill me out they charged me for the appointment, and when I requested a copy of the records they gave me someone else's and I had to return to the receptionist to request my own records. After this frustrating appointment I was asked by Burch Creek to email a copy of our dog's records, and when I did I also requested a refund of the office visit. The following day I received a call from the manager, Dara Stanley, who said she wanted to know what happened, but every time I tried talking she would interrupt me, refused to apologize, and made excuses for all of the issues. She told me that "mistakes happen" and it wasn't their fault for not having our dog's age or a copy of her records. I told her I understood that mistakes happen, but it comes across as unprofessional and incompetent, at which point she yelled at me to find a new vet and hung up the phone. Needless to say, we will never be returning to this joke of an animal hospital again. They are blatantly rude to customers and have no idea how to run a functioning office. Read Less
Harold DeMar
31 Jan 2021
REPORT
We gave Burch Creek a try because our dog was sick, our regular vet had no openings, and Burch Creek could squeeze us in. We were very pleased with the compassion and skills veterinarian Laura Klar ha... Read More
We gave Burch Creek a try because our dog was sick, our regular vet had no openings, and Burch Creek could squeeze us in. We were very pleased with the compassion and skills veterinarian Laura Klar had on the first visit. Thirty days later we drove from across town for a follow-up, arrived eight minutes late, and called the front desk. With COVID, you are required to call the front desk to check in. We received a recording that said to try again in a couple minutes. We called back two minutes later only to be informed by the front desk clerk that since we were now ten minutes late, we could either pay a $20 late fee or reschedule. As new customers, we did not know about the late policy and hoped for a one-time exception. After all, they squeezed us in for our first visit and we drove from across town. We asked to speak with the office manager, Dara Stanley, to explain that we were actually only eight minutes late, that we received a recording the first time we called, and we were put on hold for six minutes when we called back. Ms. Stanley offered excuses and refused to apologize or make matters right. A heated discussion, that never should have happened, led to our gravely ill dog missing her appointment, inactivating her account, and banning us from Birch Creek Animal Hospital. We emailed Dr. Klar explaining what happened, asking for compassion. Silence was all we got. Read Less
Mackenzie Gamage
11 Jul 2018
REPORT
Dr Leavitt & the rest of the staff at Burch Creek are wonderful. I never feel pressured or judged and they're extremely helpful. I take my 16 year old & 1 year old dachshunds here for everything & wou... Read More
Dr Leavitt & the rest of the staff at Burch Creek are wonderful. I never feel pressured or judged and they're extremely helpful. I take my 16 year old & 1 year old dachshunds here for everything & would never go anywhere else! Read Less
qellez smith
24 Jun 2018
REPORT
I have an exotic animal. They were friendly and caring but only knew so much about my fur baby. They told me they had experience over the phone but in person they claimed they had never worked with th... Read More
I have an exotic animal. They were friendly and caring but only knew so much about my fur baby. They told me they had experience over the phone but in person they claimed they had never worked with the same species. Other than that they were simply AMAZING! Read Less
Frankie Larsen
21 Jun 2018
REPORT
The only thing that made me hesitant giving five stars was there is because we are never seen on time. With that being said, we keep coming back anyway. The staff is so great. We love Dr. Powell so mu... Read More
The only thing that made me hesitant giving five stars was there is because we are never seen on time. With that being said, we keep coming back anyway. The staff is so great. We love Dr. Powell so much!!! She has taken so much time and effort helping us with our animals. She shows she cares and never makes you feel rushed or like your concerns are ridiculous. Our senior dog has had a longer, more comfortable life thanks to Burch Creek and Dr. Powell. Read Less
J Lords
13 Jun 2018
REPORT
Sharon Klar is by far the best Dr. I could hope to find to take care of my fur family. She makes a point to know us and our needs and always provides top notch care and love.
Angela Sharp
23 May 2018
REPORT
I would give 10 stars if it let me. They saved my baby and her babies, all while keeping me calm and ensuring that I had options. Well never go anywhere else!
Adriana Van Vliet
4 May 2018
REPORT
Our go to vet. They have always been amazing with all of our animals. They always remember me and my animals, always very thoughtful and friendly. Very professional and trust worthy. I know my animals... Read More
Our go to vet. They have always been amazing with all of our animals. They always remember me and my animals, always very thoughtful and friendly. Very professional and trust worthy. I know my animals are getting top notch care at Burch Creek. Read Less
Stacey Street
2 May 2018
REPORT
The best vet clinic ever!! They took such wonderful care of our kitty while he bravely battled nose cancer. So friendly and compassionate. They are my vet choice for life!!
AS 8990
28 Apr 2018
REPORT
Went there 3 different times. 2 different vets...2 diagnoses...2 medications...200$ later and my cat is still not doing ok. They want me to bring him in for more test even though they said they knew... Read More
Went there 3 different times. 2 different vets...2 diagnoses...2 medications...200$ later and my cat is still not doing ok. They want me to bring him in for more test even though they said they knew exactly what it was. They said they want to fix this and make the customer happy...as long as I pay more money. I honestly think they over charge people and that’s how they stay in business. I almost walked out my first visit cause I waited so long, but I was worried about my cat, so I stayed. Big mistake on my part. I’d definitely call around and go else where. BEWARE!!!! Read Less
D'on Lazenby
10 Apr 2018
REPORT
If you plan on bringing your pets here for the kennel, I suggest you take them somewhere else. I choose this place because of my cats diabetes and with them having vets close, I felt she would be well... Read More
If you plan on bringing your pets here for the kennel, I suggest you take them somewhere else. I choose this place because of my cats diabetes and with them having vets close, I felt she would be well taken care of and boy was I wrong!! They missed four of her shots and now i have to give her antibiotics because she has a bladder infection. Not only that, when I asked how much it would be to have her kenneled, they quoted me $11 a night (knowing full well they would be giving her shots) so imagine my surprise when my bill had an additional $6 every time she did get her shots. Please....if you love your fur babies, take them somewhere else!! Read Less
Chelsea Richards
21 Feb 2018
REPORT
Our 3 month old puppy was diagnosed with Parvo and was very sick. She couldn’t keep any food or drink down and lost a lot of weight within a few days. Burch Creek Animal Hospital was so good to her an... Read More
Our 3 month old puppy was diagnosed with Parvo and was very sick. She couldn’t keep any food or drink down and lost a lot of weight within a few days. Burch Creek Animal Hospital was so good to her and helped teach us how to care for her at home by teaching us how to insert her IV and administer fluids. They even would come out to my Jeep to give her the daily anti nausea shot. The staff was very caring and friendly. Very glad to report our puppy made a full recovery and is back to her happy go lucky self. Thank you Burch Creek! Read Less
Lexii Wennergren
17 May 2017
REPORT
Burch Creek is seriously the best! Dr. Leavitt is the most amazing, compassionate and competent veterinarian that I have ever been to. About a year and a half ago, my sweet little Pomeranian had a sud... Read More
Burch Creek is seriously the best! Dr. Leavitt is the most amazing, compassionate and competent veterinarian that I have ever been to. About a year and a half ago, my sweet little Pomeranian had a sudden onset of paralysis on his right side. The vet I had been going to for years turned me away as they were "too busy". Even though when I went into Burch Creek they were also really busy, they were quick to make my emergency a priority and Dr. Leavitt saw us immediately (and even stayed late that night for us). He was able to figure out what was wrong and came up with a treatment plan to get my sweet boy back to being his healthy self. I was obviously distraught and the staff was so kind and caring and was there to support me in addition to taking the best care of my pup. Today he is as happy and healthy as can be and I will never take him to anyone but Dr. Leavitt. We recently came in for a yearly check up, vaccinations and teeth cleaning and of course had another amazing experience. Every single staff member here is so sweet and you can tell they all have a passion for animals. Dr. Leavitt genuinely cares about his patients and their families and I can never thank him enough for everything he has done for our family. I also know that price is a concern for some people, and Burch Creek offers very reasonable and affordable care. They will always give you an honest and straightforward estimate (itemized to the very last penny) so you know what to expect. Every aspect of care has gone above and beyond my expectations every time and I highly recommend Burch Creek and Dr. Leavitt to anyone and everyone! I cannot sing their praises enough! Read Less
Heidi Munson Nelson
12 Apr 2017
REPORT
Very caring staff. Dr. Leavitt is the best! Took my cat Mocha in after she was attacked by another cat, the progress she has made in a week is amazing! Thank you for taking care of her!
Tera Mart
12 Apr 2017
REPORT
Unfortunately we had to take our 1.5 year old German Shepherd in to be put down at Burch Creek due to severe medical conditions. The staff was very understanding and made the situation as best they co... Read More
Unfortunately we had to take our 1.5 year old German Shepherd in to be put down at Burch Creek due to severe medical conditions. The staff was very understanding and made the situation as best they could. They even planted a tree for him after the fact and the vet sent us a handwritten card with his condolences. I have and will go back. Read Less
Canyon Gale
2 Mar 2017
REPORT
They told me my dog would be fine just take him home with IV in him. He was vomiting and pooping in his kennel and wouldn't eat or drink and all they did was hurry cause they were about to close! They... Read More
They told me my dog would be fine just take him home with IV in him. He was vomiting and pooping in his kennel and wouldn't eat or drink and all they did was hurry cause they were about to close! They said here's an IV and he should be fine if he seems any different to take him to the ER. Next morning I woke up to my precious puppy dead! I paid over $300 for a visit that lasted 10min just for my dog to pass. Read Less
Pam Strickland
16 Feb 2017
REPORT
We started coming to Burch Creek when our veterinarian Dr Leavitt moved to this practice a few years ago. Dr Leavitt has always been amazing and gone above and beyond for me and my dogs, including hel... Read More
We started coming to Burch Creek when our veterinarian Dr Leavitt moved to this practice a few years ago. Dr Leavitt has always been amazing and gone above and beyond for me and my dogs, including helping us through a very rare disease with one dog all the way to the end. I'm very happy that the rest of the staff at Burch Creek shows just as much kindness and compassion. Their prices are fair and their care is top notch! Read Less
Wendy Alldredge Morgan
14 Feb 2017
REPORT
We love Burch Creek, the staff is awesome and our fur babies love them and Dr. Powell! Thanks so much for your patience for our little pack and the attention you give them medically and personally... Read More
We love Burch Creek, the staff is awesome and our fur babies love them and Dr. Powell! Thanks so much for your patience for our little pack and the attention you give them medically and personally! We love you guys, God Bless! Read Less
Katherine Holcomb
16 Jan 2017
REPORT
I spent 500 at this clinic 3 days ago for my son's dog which I have to say they did a great job with her. But now I have a very sick kitten that will die without a vet to help him, when I called and t... Read More
I spent 500 at this clinic 3 days ago for my son's dog which I have to say they did a great job with her. But now I have a very sick kitten that will die without a vet to help him, when I called and tried to explain the situation to them (that I was broke until payday) They told me that they wouldn't help without full payment at the time of service. Without help this kitten will die, what happened to caring about the pet more than the pocketbook? Read Less
Eva Ludwiga Szalay
5 Jan 2017
REPORT
We take our beloved Bichons to Burch Creek Animal Hospital and are very pleased, beyond pleased, by all that BCAH has to offer. Dr. Leavitt is fantastic in helping us take care of our precious pooches... Read More
We take our beloved Bichons to Burch Creek Animal Hospital and are very pleased, beyond pleased, by all that BCAH has to offer. Dr. Leavitt is fantastic in helping us take care of our precious pooches; he provides us with all the information we need, takes precious time from his busy practice to make sure we understand and are satisfied with every aspect of care. This also applies to the knowledgeable staff ..... The very, very best!! Read Less
Brandon Lee Hester
24 Dec 2016
REPORT
First class service at a reasonable rate, I would recommend these vets to anyone and we will be using them for all of our pet needs from this point on.
Blake Fowers
21 Dec 2016
REPORT
The Doctors are competent but this place is primarily about making money. They push extra services and tests and have clever mechanisms to extract top-dollar when they've got you over a barrel. Quoted... Read More
The Doctors are competent but this place is primarily about making money. They push extra services and tests and have clever mechanisms to extract top-dollar when they've got you over a barrel. Quoted $462 to remove a walnut-sized lump from dog's tail (already a ridiculous price for 20 minute surgery). Day of surgery, told bill would be a "range" between $503 and $837 "depending" on how it went. Nothing but a scam to extract as much money as possible. Total BS. Read Less
Donna E.
13 Dec 2016
REPORT
Really great staff and vets working here.  I had a fantastic vet for my two dogs in Los Angeles.  Then I moved here and was sort of prepared to be disappointed since I was so happy with my vet in Cali... Read More
Really great staff and vets working here.  I had a fantastic vet for my two dogs in Los Angeles.  Then I moved here and was sort of prepared to be disappointed since I was so happy with my vet in Cali.  However, I have to say I've been pleasantly surprised by the people working here.  They're very attentive and so gentle with my pups.  I'm glad I found them and I feel my dogs are in great hands at Burch Creek. Read Less
Eleanor Thompson
30 Nov 2016
REPORT
I have been taking my dogs to Burch Creek since 2007 for all health issues and boarding. Burch Creek is the best. When Skye was boarded this time over Thanksgiving, Burch Creek did a great job workin... Read More
I have been taking my dogs to Burch Creek since 2007 for all health issues and boarding. Burch Creek is the best. When Skye was boarded this time over Thanksgiving, Burch Creek did a great job working with allowing our neighbor to pick Skye up before close on NOV 29........ so that Skye would be home when we arrived 1.5 yrs later. GREAT JOB! Read Less
Josh Ashdown
28 Nov 2016
REPORT
I brought my 11 year old Mini Eskimo in for dental treatment last week. I thought her teeth were in terrible condition but Burch Creek did an outstanding job clearing out the plaque and cleaning her t... Read More
I brought my 11 year old Mini Eskimo in for dental treatment last week. I thought her teeth were in terrible condition but Burch Creek did an outstanding job clearing out the plaque and cleaning her teeth. They did have to extract four teeth but it was done with precision. My dog is already better, her teeth look great and we are very impressed with our experience at Burch Creek. On a related note, don't be dumb like me. Train your dog to let you brush their teeth and do it often. Read Less
Lesa C
24 Nov 2016
REPORT
Love Burch Creek. Took my dog to them from a puppy until he needed put down 16 years later. They were so good at that time to give me the time I needed to say goodbye. If I ever get another dog I know... Read More
Love Burch Creek. Took my dog to them from a puppy until he needed put down 16 years later. They were so good at that time to give me the time I needed to say goodbye. If I ever get another dog I know where I will be taking it. Read Less
Shauna Toronto Wolferts
3 Nov 2016
REPORT
Burch Creek has an amazing staff. I appreciate how they took the time to answer questions, concerns and give extra care for my dog when she was spayed. She healed amazingly fast. Dr. Leavitt is wonder... Read More
Burch Creek has an amazing staff. I appreciate how they took the time to answer questions, concerns and give extra care for my dog when she was spayed. She healed amazingly fast. Dr. Leavitt is wonderful and really loves animals and truly knows the best course of care for them. Read Less
Sara DeSalvo
19 Oct 2016
REPORT
Love! Love! Love! The staff is always helpful and friendly. We have taken all of our animals to them for years. We've brought in our cats and a dog. We even bring in our guinea pigs. We have brought i... Read More
Love! Love! Love! The staff is always helpful and friendly. We have taken all of our animals to them for years. We've brought in our cats and a dog. We even bring in our guinea pigs. We have brought in our water dragon (back when they did exotic pets) too. They have been great and professional each and every time! :D Read Less
Bette Bohman
14 Sep 2016
REPORT
Very compassionate and helpful staff. They are willing to spend extra time with you if necessary to make sure all your questions are answered or give you time to grieve over a loved pet who has gone t... Read More
Very compassionate and helpful staff. They are willing to spend extra time with you if necessary to make sure all your questions are answered or give you time to grieve over a loved pet who has gone to the rainbow bridge. We foster coonhounds and they were able to help with questions and help to treat them without hesitation. Read Less
Laurie Brouwer Chenoweth
12 Aug 2016
REPORT
Thank you Dr. Sharon Klar.... I appreciate the time you took to explain everything to me. All of the girls and men are great here. They really do care about not only your fur babies but also you as ... Read More
Thank you Dr. Sharon Klar.... I appreciate the time you took to explain everything to me. All of the girls and men are great here. They really do care about not only your fur babies but also you as a client. Read Less
Nico Parco
7 Jul 2016
REPORT
Watch out for these con artists!! Your pocketbook will thank you... I got a quote for the international health certificate three times, and each time they failed to mention the extra fees. Poor custom... Read More
Watch out for these con artists!! Your pocketbook will thank you... I got a quote for the international health certificate three times, and each time they failed to mention the extra fees. Poor customer service. There are better hospitals in Ogden (Brookside for example) who do not hide fees. Avoid Burch Creek! Read Less
Chenise Jackson
24 Jun 2016
REPORT
This place is amazing!!! I was so worried about my kittem today all day long, stressed he was going to die, and how was I going to pay for the vet. We ended up taking out a payday loan to get him in t... Read More
This place is amazing!!! I was so worried about my kittem today all day long, stressed he was going to die, and how was I going to pay for the vet. We ended up taking out a payday loan to get him in there, they were so sweet with him and us. The doctor gave us options on what we could do and cost wise. They were so willing to work it out with us and help us out! I left there feeling so much better and knew my kitten was well taken care of and we were able to pay the whole bill right there because of how well they worked with us. This will be our vet from now on for all of our pets. I highly recommend them. Thank you so much!! Read Less
Trevor Hightower
18 May 2016
REPORT
We had our dog boarded here during a trip and they did a great job. They give a bath to your animal as part of the boarding if it is over 4 days. They have very reasonable prices as well for boardin... Read More
We had our dog boarded here during a trip and they did a great job. They give a bath to your animal as part of the boarding if it is over 4 days. They have very reasonable prices as well for boarding and have better kennels and facilities than most of the dog boarding places around. There was a sense of peace of mind as well knowing that he was being taken care of by an animal hospital because if anything happened they could take care of them. Great place and I highly recommend them for anything. Read Less
AJ Y
16 May 2016
REPORT
My family would like to take a moment to express our heartfelt gratitude for the generosity, compassion and intelligence of Dr. Leavitt, Laci , Shelbie and the entire Birch Creek Animal Hospital staf... Read More
My family would like to take a moment to express our heartfelt gratitude for the generosity, compassion and intelligence of Dr. Leavitt, Laci , Shelbie and the entire Birch Creek Animal Hospital staff. As a family, we were so fortunate to have one of the best veterinarian duos walk us through - and maybe even literally hold up our spirits as we said goodbye to our 25 year old cat, Spook. We feel the experience that was delivered to us by everyone involved was so far above what anyone would normally expect- it will never leave our hearts. Laci treated our departed family member in such a way that we will always remember the feeling of being truly comforted and respected. The entire experience defined the HUMANE treatment of animals and their humans! Please accept our most sincere Thank You! Read Less
Sean Nielson
15 May 2016
REPORT
Dr. Klar saw my dog. He addressed my concerns about my dog's limp/arthritis and seemed competent in his profession. However, he gave her a bunch of shots without telling me what he was doing. I didn't... Read More
Dr. Klar saw my dog. He addressed my concerns about my dog's limp/arthritis and seemed competent in his profession. However, he gave her a bunch of shots without telling me what he was doing. I didn't know what had even happened until I got the bill. Rabies was given at 2 years (3 year vaccine). Communication was very poor and I won't be back. Read Less
Trae Chappell
8 May 2016
REPORT
My dog had a hematoma on her ear and I had to take her down for vet care and surgery. They performed surgery the day of and the expense wasn't too overpriced. They bandaged her ear poorly and that nig... Read More
My dog had a hematoma on her ear and I had to take her down for vet care and surgery. They performed surgery the day of and the expense wasn't too overpriced. They bandaged her ear poorly and that night the bandage had worked it's way around her throat and was choking her in the night. I could not go down for a follow up visit without being sold something. Whether it was a new round of pills, ear cleaner, ointment, new cone, etc. The worst part was when I brought my dog down 3 weeks later to have her stitches out. They took them out as far as I was aware until a week after I felt a stitch still in her ear, along with 4 others that were partially healed over and never removed. I called down and they offered to to bring her down again to take them out. No apology and I can only assume it would have been to sell me something again. I've only been to a few vets but this was absolutely the worst. Read Less
Shauna Wolferts
27 Apr 2016
REPORT
Jason Leavitt and the staff at Burch Creek Animal Hospital are so friendly and helpful. They were great at putting my dog at ease and always take such great care of her. I highly recommend them!
Angela J.
22 Sep 2015
REPORT
Beware.  The grooming department of Burch Creek just cut off my schnauzer's beard and expressive eyebrows!!  I asked "Kat" for a "trim" and my dog came out looking like I have never seen him before, e... Read More
Beware.  The grooming department of Burch Creek just cut off my schnauzer's beard and expressive eyebrows!!  I asked "Kat" for a "trim" and my dog came out looking like I have never seen him before, even when he was five weeks old. Read Less
Devin S.
17 Mar 2015
REPORT
We have two Shih tzus, age four, that have been coming to Burch Creek Animal Hospital for the past few months. Our little girl was pregnant and Burch Creek was very helpful during that time so for tha... Read More
We have two Shih tzus, age four, that have been coming to Burch Creek Animal Hospital for the past few months. Our little girl was pregnant and Burch Creek was very helpful during that time so for that I will give them two stars. However, our last 3 visits have been irritating to say the least and have put a bad taste in my mouth about this facility.    We had to bring in our boy in November for what we thought was an ear ache. He yelped when you would touch his ears, pick him up, when he jumped off our bed, etc. we took him in a few days after symptoms started showing because they didn't have any immediate availability despite our dog being in extreme pain, but were told that after the Dr did an ear test (that was heartbreaking to watch) there was no sign of infection so the pain must be caused by a pulled muscle in his neck. He was put on pain pills that made him sick and we were told to come back into the hospital when his rx was empty if he was still showing signs of pain. 10 days later our poor guy was still yelping, and our usually very active dog was now to the point of not even picking up his head and would only lay around. When I brought him back in a new Dr did another ear exam (again, it was heartbreaking to watch) and told me he DID have an ear infection. Actually, 2! One extreme case in his right ear and one in his left as well that wasn't quite as bad. I was furious. Burch Creek then charged me for the entire second visit, as well as an ear ache rx on top of the pain killers and the ear exam from our previous visit. Our poor guy was in pain for almost two weeks because their Dr didn't do his job when we took him in the first time and I was out a few hundred dollars.    I forgave this, hoping it was just a bad occurrence because I was so happy with them during our girls pregnancy. However, today I brought in both of my dogs for grooming at Burch Creek (they have been there before) and was told I needed to provide vaccination reports for one of my dogs. Both of my dogs have been groomed there for vaccinations and groomings, and on their first grooming visit I paid for them to both be fully vaccinated in the Burch Creek System because I knew I would lose the hard copy proof. Well, they had no record for one of my pups in the system so now I had to pay another $100 for vaccinations AGAIN.    After these past few visits I will not waste any more time or money bringing my dogs here again. It seems to me as if lately they have cared less and less about the welfare of your pets and more about how much money they can get you for. It is a shame because I truly enjoyed the convenience of this place and recommended it to many of my friends as well as four different families who adopted the liter of puppies. I am so frustrated about my last few visits, and very frustrated that I left visibly unhappy and was never spoken to about any of these matters. I will take my dogs to a facility that cares enough to keep record and thoroughly does their job correctly from now on. Read Less
Bridget F.
29 Aug 2014
REPORT
They are so friendly at Birch Creek animal Hospital. My little Puggle was throwing up in the morning so I took her in as a walk-in and they got me in and out within 30 minutes. They are so loving and ... Read More
They are so friendly at Birch Creek animal Hospital. My little Puggle was throwing up in the morning so I took her in as a walk-in and they got me in and out within 30 minutes. They are so loving and caring! Thank you! Read Less
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(801) 479-4410
4847 Harrison Boulevard
Ogden Utah 84403
Business Hours
Monday
Mon
08:00AM-18:00PM
Tuesday
Tue
08:00AM-18:00PM
Wednesday
Wed
08:00AM-18:00PM
Thursday
Thu
08:00AM-18:00PM
Friday
Fri
08:00AM-18:00PM
Saturday
Sat
08:00AM-12:00PM
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Burch Creek Animal Hospital

Ogden, Utah
(41)
4847 Harrison Boulevard
Ogden Utah 84403
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Saturday
08:00AM-12:00PM
Julie MacIver
6 Mar 2022
REPORT
I’d leave a 0-star review if that were an option. My dog was literally dying and they treated us very poorly. There’s so much more, but ultimately their practice manager is a hot piece of garbage. ... Read More
I’d leave a 0-star review if that were an option. My dog was literally dying and they treated us very poorly. There’s so much more, but ultimately their practice manager is a hot piece of garbage. Wouldn’t recommend if you care about your pet. Read Less
Sarah M
21 Jan 2022
REPORT
We had been taking out pets to Burch Creek Animal Hospital for years, but after a recent experience we will never return. At our most recent visit we had to bring a puppy in for a booster shot, after ... Read More
We had been taking out pets to Burch Creek Animal Hospital for years, but after a recent experience we will never return. At our most recent visit we had to bring a puppy in for a booster shot, after her initial appointment a month prior. When they came to get our dog (since we had to wait in our car for 15+ minutes after our appointment time) they asked what they were supposed to be giving her and what shots they were doing. I was surprised, since I assumed it was in their records of what the booster shot was. The vet technician informed me that "unfortunately" they forgot to make note of her records and age the last time I was in the office, so I had to call my husband and have him find a copy and send it to me so that they would give her the correct shot. On top of that, I was told I wouldn't be charged for the visit, only for the shot. However, when they went to bill me out they charged me for the appointment, and when I requested a copy of the records they gave me someone else's and I had to return to the receptionist to request my own records. After this frustrating appointment I was asked by Burch Creek to email a copy of our dog's records, and when I did I also requested a refund of the office visit. The following day I received a call from the manager, Dara Stanley, who said she wanted to know what happened, but every time I tried talking she would interrupt me, refused to apologize, and made excuses for all of the issues. She told me that "mistakes happen" and it wasn't their fault for not having our dog's age or a copy of her records. I told her I understood that mistakes happen, but it comes across as unprofessional and incompetent, at which point she yelled at me to find a new vet and hung up the phone. Needless to say, we will never be returning to this joke of an animal hospital again. They are blatantly rude to customers and have no idea how to run a functioning office. Read Less
Harold DeMar
31 Jan 2021
REPORT
We gave Burch Creek a try because our dog was sick, our regular vet had no openings, and Burch Creek could squeeze us in. We were very pleased with the compassion and skills veterinarian Laura Klar ha... Read More
We gave Burch Creek a try because our dog was sick, our regular vet had no openings, and Burch Creek could squeeze us in. We were very pleased with the compassion and skills veterinarian Laura Klar had on the first visit. Thirty days later we drove from across town for a follow-up, arrived eight minutes late, and called the front desk. With COVID, you are required to call the front desk to check in. We received a recording that said to try again in a couple minutes. We called back two minutes later only to be informed by the front desk clerk that since we were now ten minutes late, we could either pay a $20 late fee or reschedule. As new customers, we did not know about the late policy and hoped for a one-time exception. After all, they squeezed us in for our first visit and we drove from across town. We asked to speak with the office manager, Dara Stanley, to explain that we were actually only eight minutes late, that we received a recording the first time we called, and we were put on hold for six minutes when we called back. Ms. Stanley offered excuses and refused to apologize or make matters right. A heated discussion, that never should have happened, led to our gravely ill dog missing her appointment, inactivating her account, and banning us from Birch Creek Animal Hospital. We emailed Dr. Klar explaining what happened, asking for compassion. Silence was all we got. Read Less
Mackenzie Gamage
11 Jul 2018
REPORT
Dr Leavitt & the rest of the staff at Burch Creek are wonderful. I never feel pressured or judged and they're extremely helpful. I take my 16 year old & 1 year old dachshunds here for everything & wou... Read More
Dr Leavitt & the rest of the staff at Burch Creek are wonderful. I never feel pressured or judged and they're extremely helpful. I take my 16 year old & 1 year old dachshunds here for everything & would never go anywhere else! Read Less
qellez smith
24 Jun 2018
REPORT
I have an exotic animal. They were friendly and caring but only knew so much about my fur baby. They told me they had experience over the phone but in person they claimed they had never worked with th... Read More
I have an exotic animal. They were friendly and caring but only knew so much about my fur baby. They told me they had experience over the phone but in person they claimed they had never worked with the same species. Other than that they were simply AMAZING! Read Less
Frankie Larsen
21 Jun 2018
REPORT
The only thing that made me hesitant giving five stars was there is because we are never seen on time. With that being said, we keep coming back anyway. The staff is so great. We love Dr. Powell so mu... Read More
The only thing that made me hesitant giving five stars was there is because we are never seen on time. With that being said, we keep coming back anyway. The staff is so great. We love Dr. Powell so much!!! She has taken so much time and effort helping us with our animals. She shows she cares and never makes you feel rushed or like your concerns are ridiculous. Our senior dog has had a longer, more comfortable life thanks to Burch Creek and Dr. Powell. Read Less
J Lords
13 Jun 2018
REPORT
Sharon Klar is by far the best Dr. I could hope to find to take care of my fur family. She makes a point to know us and our needs and always provides top notch care and love.
Angela Sharp
23 May 2018
REPORT
I would give 10 stars if it let me. They saved my baby and her babies, all while keeping me calm and ensuring that I had options. Well never go anywhere else!
Adriana Van Vliet
4 May 2018
REPORT
Our go to vet. They have always been amazing with all of our animals. They always remember me and my animals, always very thoughtful and friendly. Very professional and trust worthy. I know my animals... Read More
Our go to vet. They have always been amazing with all of our animals. They always remember me and my animals, always very thoughtful and friendly. Very professional and trust worthy. I know my animals are getting top notch care at Burch Creek. Read Less
Stacey Street
2 May 2018
REPORT
The best vet clinic ever!! They took such wonderful care of our kitty while he bravely battled nose cancer. So friendly and compassionate. They are my vet choice for life!!
AS 8990
28 Apr 2018
REPORT
Went there 3 different times. 2 different vets...2 diagnoses...2 medications...200$ later and my cat is still not doing ok. They want me to bring him in for more test even though they said they knew... Read More
Went there 3 different times. 2 different vets...2 diagnoses...2 medications...200$ later and my cat is still not doing ok. They want me to bring him in for more test even though they said they knew exactly what it was. They said they want to fix this and make the customer happy...as long as I pay more money. I honestly think they over charge people and that’s how they stay in business. I almost walked out my first visit cause I waited so long, but I was worried about my cat, so I stayed. Big mistake on my part. I’d definitely call around and go else where. BEWARE!!!! Read Less
D'on Lazenby
10 Apr 2018
REPORT
If you plan on bringing your pets here for the kennel, I suggest you take them somewhere else. I choose this place because of my cats diabetes and with them having vets close, I felt she would be well... Read More
If you plan on bringing your pets here for the kennel, I suggest you take them somewhere else. I choose this place because of my cats diabetes and with them having vets close, I felt she would be well taken care of and boy was I wrong!! They missed four of her shots and now i have to give her antibiotics because she has a bladder infection. Not only that, when I asked how much it would be to have her kenneled, they quoted me $11 a night (knowing full well they would be giving her shots) so imagine my surprise when my bill had an additional $6 every time she did get her shots. Please....if you love your fur babies, take them somewhere else!! Read Less
Chelsea Richards
21 Feb 2018
REPORT
Our 3 month old puppy was diagnosed with Parvo and was very sick. She couldn’t keep any food or drink down and lost a lot of weight within a few days. Burch Creek Animal Hospital was so good to her an... Read More
Our 3 month old puppy was diagnosed with Parvo and was very sick. She couldn’t keep any food or drink down and lost a lot of weight within a few days. Burch Creek Animal Hospital was so good to her and helped teach us how to care for her at home by teaching us how to insert her IV and administer fluids. They even would come out to my Jeep to give her the daily anti nausea shot. The staff was very caring and friendly. Very glad to report our puppy made a full recovery and is back to her happy go lucky self. Thank you Burch Creek! Read Less
Lexii Wennergren
17 May 2017
REPORT
Burch Creek is seriously the best! Dr. Leavitt is the most amazing, compassionate and competent veterinarian that I have ever been to. About a year and a half ago, my sweet little Pomeranian had a sud... Read More
Burch Creek is seriously the best! Dr. Leavitt is the most amazing, compassionate and competent veterinarian that I have ever been to. About a year and a half ago, my sweet little Pomeranian had a sudden onset of paralysis on his right side. The vet I had been going to for years turned me away as they were "too busy". Even though when I went into Burch Creek they were also really busy, they were quick to make my emergency a priority and Dr. Leavitt saw us immediately (and even stayed late that night for us). He was able to figure out what was wrong and came up with a treatment plan to get my sweet boy back to being his healthy self. I was obviously distraught and the staff was so kind and caring and was there to support me in addition to taking the best care of my pup. Today he is as happy and healthy as can be and I will never take him to anyone but Dr. Leavitt. We recently came in for a yearly check up, vaccinations and teeth cleaning and of course had another amazing experience. Every single staff member here is so sweet and you can tell they all have a passion for animals. Dr. Leavitt genuinely cares about his patients and their families and I can never thank him enough for everything he has done for our family. I also know that price is a concern for some people, and Burch Creek offers very reasonable and affordable care. They will always give you an honest and straightforward estimate (itemized to the very last penny) so you know what to expect. Every aspect of care has gone above and beyond my expectations every time and I highly recommend Burch Creek and Dr. Leavitt to anyone and everyone! I cannot sing their praises enough! Read Less
Heidi Munson Nelson
12 Apr 2017
REPORT
Very caring staff. Dr. Leavitt is the best! Took my cat Mocha in after she was attacked by another cat, the progress she has made in a week is amazing! Thank you for taking care of her!
Tera Mart
12 Apr 2017
REPORT
Unfortunately we had to take our 1.5 year old German Shepherd in to be put down at Burch Creek due to severe medical conditions. The staff was very understanding and made the situation as best they co... Read More
Unfortunately we had to take our 1.5 year old German Shepherd in to be put down at Burch Creek due to severe medical conditions. The staff was very understanding and made the situation as best they could. They even planted a tree for him after the fact and the vet sent us a handwritten card with his condolences. I have and will go back. Read Less
Canyon Gale
2 Mar 2017
REPORT
They told me my dog would be fine just take him home with IV in him. He was vomiting and pooping in his kennel and wouldn't eat or drink and all they did was hurry cause they were about to close! They... Read More
They told me my dog would be fine just take him home with IV in him. He was vomiting and pooping in his kennel and wouldn't eat or drink and all they did was hurry cause they were about to close! They said here's an IV and he should be fine if he seems any different to take him to the ER. Next morning I woke up to my precious puppy dead! I paid over $300 for a visit that lasted 10min just for my dog to pass. Read Less
Pam Strickland
16 Feb 2017
REPORT
We started coming to Burch Creek when our veterinarian Dr Leavitt moved to this practice a few years ago. Dr Leavitt has always been amazing and gone above and beyond for me and my dogs, including hel... Read More
We started coming to Burch Creek when our veterinarian Dr Leavitt moved to this practice a few years ago. Dr Leavitt has always been amazing and gone above and beyond for me and my dogs, including helping us through a very rare disease with one dog all the way to the end. I'm very happy that the rest of the staff at Burch Creek shows just as much kindness and compassion. Their prices are fair and their care is top notch! Read Less
Wendy Alldredge Morgan
14 Feb 2017
REPORT
We love Burch Creek, the staff is awesome and our fur babies love them and Dr. Powell! Thanks so much for your patience for our little pack and the attention you give them medically and personally... Read More
We love Burch Creek, the staff is awesome and our fur babies love them and Dr. Powell! Thanks so much for your patience for our little pack and the attention you give them medically and personally! We love you guys, God Bless! Read Less
Katherine Holcomb
16 Jan 2017
REPORT
I spent 500 at this clinic 3 days ago for my son's dog which I have to say they did a great job with her. But now I have a very sick kitten that will die without a vet to help him, when I called and t... Read More
I spent 500 at this clinic 3 days ago for my son's dog which I have to say they did a great job with her. But now I have a very sick kitten that will die without a vet to help him, when I called and tried to explain the situation to them (that I was broke until payday) They told me that they wouldn't help without full payment at the time of service. Without help this kitten will die, what happened to caring about the pet more than the pocketbook? Read Less
Eva Ludwiga Szalay
5 Jan 2017
REPORT
We take our beloved Bichons to Burch Creek Animal Hospital and are very pleased, beyond pleased, by all that BCAH has to offer. Dr. Leavitt is fantastic in helping us take care of our precious pooches... Read More
We take our beloved Bichons to Burch Creek Animal Hospital and are very pleased, beyond pleased, by all that BCAH has to offer. Dr. Leavitt is fantastic in helping us take care of our precious pooches; he provides us with all the information we need, takes precious time from his busy practice to make sure we understand and are satisfied with every aspect of care. This also applies to the knowledgeable staff ..... The very, very best!! Read Less
Brandon Lee Hester
24 Dec 2016
REPORT
First class service at a reasonable rate, I would recommend these vets to anyone and we will be using them for all of our pet needs from this point on.
Blake Fowers
21 Dec 2016
REPORT
The Doctors are competent but this place is primarily about making money. They push extra services and tests and have clever mechanisms to extract top-dollar when they've got you over a barrel. Quoted... Read More
The Doctors are competent but this place is primarily about making money. They push extra services and tests and have clever mechanisms to extract top-dollar when they've got you over a barrel. Quoted $462 to remove a walnut-sized lump from dog's tail (already a ridiculous price for 20 minute surgery). Day of surgery, told bill would be a "range" between $503 and $837 "depending" on how it went. Nothing but a scam to extract as much money as possible. Total BS. Read Less
Donna E.
13 Dec 2016
REPORT
Really great staff and vets working here.  I had a fantastic vet for my two dogs in Los Angeles.  Then I moved here and was sort of prepared to be disappointed since I was so happy with my vet in Cali... Read More
Really great staff and vets working here.  I had a fantastic vet for my two dogs in Los Angeles.  Then I moved here and was sort of prepared to be disappointed since I was so happy with my vet in Cali.  However, I have to say I've been pleasantly surprised by the people working here.  They're very attentive and so gentle with my pups.  I'm glad I found them and I feel my dogs are in great hands at Burch Creek. Read Less
Eleanor Thompson
30 Nov 2016
REPORT
I have been taking my dogs to Burch Creek since 2007 for all health issues and boarding. Burch Creek is the best. When Skye was boarded this time over Thanksgiving, Burch Creek did a great job workin... Read More
I have been taking my dogs to Burch Creek since 2007 for all health issues and boarding. Burch Creek is the best. When Skye was boarded this time over Thanksgiving, Burch Creek did a great job working with allowing our neighbor to pick Skye up before close on NOV 29........ so that Skye would be home when we arrived 1.5 yrs later. GREAT JOB! Read Less
Josh Ashdown
28 Nov 2016
REPORT
I brought my 11 year old Mini Eskimo in for dental treatment last week. I thought her teeth were in terrible condition but Burch Creek did an outstanding job clearing out the plaque and cleaning her t... Read More
I brought my 11 year old Mini Eskimo in for dental treatment last week. I thought her teeth were in terrible condition but Burch Creek did an outstanding job clearing out the plaque and cleaning her teeth. They did have to extract four teeth but it was done with precision. My dog is already better, her teeth look great and we are very impressed with our experience at Burch Creek. On a related note, don't be dumb like me. Train your dog to let you brush their teeth and do it often. Read Less
Lesa C
24 Nov 2016
REPORT
Love Burch Creek. Took my dog to them from a puppy until he needed put down 16 years later. They were so good at that time to give me the time I needed to say goodbye. If I ever get another dog I know... Read More
Love Burch Creek. Took my dog to them from a puppy until he needed put down 16 years later. They were so good at that time to give me the time I needed to say goodbye. If I ever get another dog I know where I will be taking it. Read Less
Shauna Toronto Wolferts
3 Nov 2016
REPORT
Burch Creek has an amazing staff. I appreciate how they took the time to answer questions, concerns and give extra care for my dog when she was spayed. She healed amazingly fast. Dr. Leavitt is wonder... Read More
Burch Creek has an amazing staff. I appreciate how they took the time to answer questions, concerns and give extra care for my dog when she was spayed. She healed amazingly fast. Dr. Leavitt is wonderful and really loves animals and truly knows the best course of care for them. Read Less
Sara DeSalvo
19 Oct 2016
REPORT
Love! Love! Love! The staff is always helpful and friendly. We have taken all of our animals to them for years. We've brought in our cats and a dog. We even bring in our guinea pigs. We have brought i... Read More
Love! Love! Love! The staff is always helpful and friendly. We have taken all of our animals to them for years. We've brought in our cats and a dog. We even bring in our guinea pigs. We have brought in our water dragon (back when they did exotic pets) too. They have been great and professional each and every time! :D Read Less
Bette Bohman
14 Sep 2016
REPORT
Very compassionate and helpful staff. They are willing to spend extra time with you if necessary to make sure all your questions are answered or give you time to grieve over a loved pet who has gone t... Read More
Very compassionate and helpful staff. They are willing to spend extra time with you if necessary to make sure all your questions are answered or give you time to grieve over a loved pet who has gone to the rainbow bridge. We foster coonhounds and they were able to help with questions and help to treat them without hesitation. Read Less
Laurie Brouwer Chenoweth
12 Aug 2016
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REPORT
Thank you Dr. Sharon Klar.... I appreciate the time you took to explain everything to me. All of the girls and men are great here. They really do care about not only your fur babies but also you as ... Read More
Thank you Dr. Sharon Klar.... I appreciate the time you took to explain everything to me. All of the girls and men are great here. They really do care about not only your fur babies but also you as a client. Read Less
Nico Parco
7 Jul 2016
REPORT
Watch out for these con artists!! Your pocketbook will thank you... I got a quote for the international health certificate three times, and each time they failed to mention the extra fees. Poor custom... Read More
Watch out for these con artists!! Your pocketbook will thank you... I got a quote for the international health certificate three times, and each time they failed to mention the extra fees. Poor customer service. There are better hospitals in Ogden (Brookside for example) who do not hide fees. Avoid Burch Creek! Read Less
Chenise Jackson
24 Jun 2016
REPORT
This place is amazing!!! I was so worried about my kittem today all day long, stressed he was going to die, and how was I going to pay for the vet. We ended up taking out a payday loan to get him in t... Read More
This place is amazing!!! I was so worried about my kittem today all day long, stressed he was going to die, and how was I going to pay for the vet. We ended up taking out a payday loan to get him in there, they were so sweet with him and us. The doctor gave us options on what we could do and cost wise. They were so willing to work it out with us and help us out! I left there feeling so much better and knew my kitten was well taken care of and we were able to pay the whole bill right there because of how well they worked with us. This will be our vet from now on for all of our pets. I highly recommend them. Thank you so much!! Read Less
Trevor Hightower
18 May 2016
REPORT
We had our dog boarded here during a trip and they did a great job. They give a bath to your animal as part of the boarding if it is over 4 days. They have very reasonable prices as well for boardin... Read More
We had our dog boarded here during a trip and they did a great job. They give a bath to your animal as part of the boarding if it is over 4 days. They have very reasonable prices as well for boarding and have better kennels and facilities than most of the dog boarding places around. There was a sense of peace of mind as well knowing that he was being taken care of by an animal hospital because if anything happened they could take care of them. Great place and I highly recommend them for anything. Read Less
AJ Y
16 May 2016
REPORT
My family would like to take a moment to express our heartfelt gratitude for the generosity, compassion and intelligence of Dr. Leavitt, Laci , Shelbie and the entire Birch Creek Animal Hospital staf... Read More
My family would like to take a moment to express our heartfelt gratitude for the generosity, compassion and intelligence of Dr. Leavitt, Laci , Shelbie and the entire Birch Creek Animal Hospital staff. As a family, we were so fortunate to have one of the best veterinarian duos walk us through - and maybe even literally hold up our spirits as we said goodbye to our 25 year old cat, Spook. We feel the experience that was delivered to us by everyone involved was so far above what anyone would normally expect- it will never leave our hearts. Laci treated our departed family member in such a way that we will always remember the feeling of being truly comforted and respected. The entire experience defined the HUMANE treatment of animals and their humans! Please accept our most sincere Thank You! Read Less
Sean Nielson
15 May 2016
REPORT
Dr. Klar saw my dog. He addressed my concerns about my dog's limp/arthritis and seemed competent in his profession. However, he gave her a bunch of shots without telling me what he was doing. I didn't... Read More
Dr. Klar saw my dog. He addressed my concerns about my dog's limp/arthritis and seemed competent in his profession. However, he gave her a bunch of shots without telling me what he was doing. I didn't know what had even happened until I got the bill. Rabies was given at 2 years (3 year vaccine). Communication was very poor and I won't be back. Read Less
Trae Chappell
8 May 2016
REPORT
My dog had a hematoma on her ear and I had to take her down for vet care and surgery. They performed surgery the day of and the expense wasn't too overpriced. They bandaged her ear poorly and that nig... Read More
My dog had a hematoma on her ear and I had to take her down for vet care and surgery. They performed surgery the day of and the expense wasn't too overpriced. They bandaged her ear poorly and that night the bandage had worked it's way around her throat and was choking her in the night. I could not go down for a follow up visit without being sold something. Whether it was a new round of pills, ear cleaner, ointment, new cone, etc. The worst part was when I brought my dog down 3 weeks later to have her stitches out. They took them out as far as I was aware until a week after I felt a stitch still in her ear, along with 4 others that were partially healed over and never removed. I called down and they offered to to bring her down again to take them out. No apology and I can only assume it would have been to sell me something again. I've only been to a few vets but this was absolutely the worst. Read Less
Shauna Wolferts
27 Apr 2016
REPORT
Jason Leavitt and the staff at Burch Creek Animal Hospital are so friendly and helpful. They were great at putting my dog at ease and always take such great care of her. I highly recommend them!
Angela J.
22 Sep 2015
REPORT
Beware.  The grooming department of Burch Creek just cut off my schnauzer's beard and expressive eyebrows!!  I asked "Kat" for a "trim" and my dog came out looking like I have never seen him before, e... Read More
Beware.  The grooming department of Burch Creek just cut off my schnauzer's beard and expressive eyebrows!!  I asked "Kat" for a "trim" and my dog came out looking like I have never seen him before, even when he was five weeks old. Read Less
Devin S.
17 Mar 2015
REPORT
We have two Shih tzus, age four, that have been coming to Burch Creek Animal Hospital for the past few months. Our little girl was pregnant and Burch Creek was very helpful during that time so for tha... Read More
We have two Shih tzus, age four, that have been coming to Burch Creek Animal Hospital for the past few months. Our little girl was pregnant and Burch Creek was very helpful during that time so for that I will give them two stars. However, our last 3 visits have been irritating to say the least and have put a bad taste in my mouth about this facility.    We had to bring in our boy in November for what we thought was an ear ache. He yelped when you would touch his ears, pick him up, when he jumped off our bed, etc. we took him in a few days after symptoms started showing because they didn't have any immediate availability despite our dog being in extreme pain, but were told that after the Dr did an ear test (that was heartbreaking to watch) there was no sign of infection so the pain must be caused by a pulled muscle in his neck. He was put on pain pills that made him sick and we were told to come back into the hospital when his rx was empty if he was still showing signs of pain. 10 days later our poor guy was still yelping, and our usually very active dog was now to the point of not even picking up his head and would only lay around. When I brought him back in a new Dr did another ear exam (again, it was heartbreaking to watch) and told me he DID have an ear infection. Actually, 2! One extreme case in his right ear and one in his left as well that wasn't quite as bad. I was furious. Burch Creek then charged me for the entire second visit, as well as an ear ache rx on top of the pain killers and the ear exam from our previous visit. Our poor guy was in pain for almost two weeks because their Dr didn't do his job when we took him in the first time and I was out a few hundred dollars.    I forgave this, hoping it was just a bad occurrence because I was so happy with them during our girls pregnancy. However, today I brought in both of my dogs for grooming at Burch Creek (they have been there before) and was told I needed to provide vaccination reports for one of my dogs. Both of my dogs have been groomed there for vaccinations and groomings, and on their first grooming visit I paid for them to both be fully vaccinated in the Burch Creek System because I knew I would lose the hard copy proof. Well, they had no record for one of my pups in the system so now I had to pay another $100 for vaccinations AGAIN.    After these past few visits I will not waste any more time or money bringing my dogs here again. It seems to me as if lately they have cared less and less about the welfare of your pets and more about how much money they can get you for. It is a shame because I truly enjoyed the convenience of this place and recommended it to many of my friends as well as four different families who adopted the liter of puppies. I am so frustrated about my last few visits, and very frustrated that I left visibly unhappy and was never spoken to about any of these matters. I will take my dogs to a facility that cares enough to keep record and thoroughly does their job correctly from now on. Read Less
Bridget F.
29 Aug 2014
REPORT
They are so friendly at Birch Creek animal Hospital. My little Puggle was throwing up in the morning so I took her in as a walk-in and they got me in and out within 30 minutes. They are so loving and ... Read More
They are so friendly at Birch Creek animal Hospital. My little Puggle was throwing up in the morning so I took her in as a walk-in and they got me in and out within 30 minutes. They are so loving and caring! Thank you! Read Less
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