Use to love taking my dog's and cats here but after my last two visits I won't go back. After diagnosing my cat after not taking any blood and eyeballing an injury on her foot he diagnosed my cat with a flesh eating disease. He said he would either need to amputate her leg or put her to sleep. He also said it could be cancer and went to the extremes. Then when we took our cat in to get a memorial service done we were not told they changed who they went through for ashes and didn't inform us and instead gave us half assed paw print and a memorial box that was not at the quality for what we paid. Read Less

I am always very hesitant to give bad reviews, but I have realized that the care that we were given here was unacceptable. We have a few dogs and a cat and were previously very content with the services rendered at this office. We had various shots, spayings, and other wellness checks here and were content with the quality and price of this vet. The real issue came when our tiny chihuahua had a bad jump and broke her leg. Because we considered Ribbonwood to be our main pet provider, we called them as soon as they were opened, hoping to get an appointment to help our baby ASAP. Unfortunately, we were told that they didn't have any appointments available for a COUPLE of days. We were very upset because we felt this was a place that we could trust, but they didn't put our pet who was in a lot of pain as a top priority. We have changed vets and will never be back. Read Less

I love this place. I've taken 2 dogs here and had a fantastic experience both times. My first dog that I took here was unfortunately to he put down due to very old age. The vet and staff were very professional and gave me and my family ample time to say good bye and walked us through the whole process. After the fact, they sent us a thoughtful condolences letter in the mail. The second dog I took here was simply for a check up and to get his shots done. The temp vet was great and very friendly and informative. I will always recommend this place. Read Less

We love Dr. DeGering and his staff at Ribbonwood. He consistently goes out of his way to find the best possible solution to our dog's health issues. He is kind and patient and knowledgeable. His staff is friendly and efficient. I have and continue to recommend this office to others. Read Less

Whatever you do, do not take your pets to this place. We unfortunately had to put our beloved cat to sleep because he was sick and old. When we got there they treated us like they were super happy to see us even though we were bawling and cradling our cat. They were loudly chatting and laughing next to us about going to a concert and playing computer games. Very insensitive to our situation. When they called us back at least 20 minutes later they already had the casket cardboard box sitting on the counter waiting for him. It made me sick. The vet tech with red curly hair was super perky and happy the whole time. We waiting for a long time in the waiting room again. When Dr. DeGering arrived he made jokes about my brother and I and had a smile on his face. My cat was scared to death and he asked if we wanted to muzzle him after we told him he was fine over and over. He gave him a shot and disappeared. When he came back in to administer the final medication he made me move and let go of him, which was unnecessary. He twisted his body in an unnatural position and not with any sensitivity. He poked and prodded at his front leg over and over again to find a vein and made jokes about it. He had to give him 3 doses of the medication. In the middle of him ending my cats life he yelled out into the hall "have a good weekend!" It took about 10 minutes for my dear cat to pass and I was absolutely devastated! He offered no support or sympathy and left the room as fast as he possibly could after. The box they gave us was way too small which was really hard emotionally after I tried to put him in and had to take him out again. It was seriously the worst day of my life. They are all terrible and insensitive. This vet needs to retire right away because if he ever liked animals, he obviously sees them as objects and money now. These vets techs (the blonde one in the room with us was nice) should be ashamed of themselves for losing their drive to care about animals and for letting this vet wear off on them. In the end I am absolutely devistated, because after reading these other reviews I question if he was even sick enough to be put to sleep at all. He was my best friend, and I had him for 16 years, he deserved better. Read Less

I have my dog there for boarding, I called in first thing in the morning at 9:15am to communicate to them I will be picking up my dog up at 11:45am Saturday before they close at Noon. I also paid over the phone for services rendered. We came at 11:40am and the doors were locked. Despite seeing workers inside the store and knocking on the doors, they just ignored it. Left without my dog. Now it is Sunday, despite the place being closed, I've waited 3 hours in hope to meet the worker that is supposed to come in the mornings to take care of all the dogs being boarded (in hopes I can get my dog)- the staff previously communicated they take care of the boarded dogs daily between 8-9am and 5-6pm and get walks during that time. I've waited from 730am to 10am in my car with no signs of any employee taking care of any dogs. Basically my dog is being denied water, food and the care that was promised to the point I don't know if my dog or other dogs are alright. Because of their failure of staying open on Saturday and coming on time, I will now have to wait over a long weekend to get my dog back on Tuesday. I left voicemails to no success and they don't provide any emergency number. They absolutely lost a consistent customer and will NOT recommend them ever. Can wait until I get my dog back from this terrible place.Read Less

I have been to so many vets and this place is the best! Other places marked her as a mean dog (which she is not) and were so rude to my husband and I every time we brought her in. She has Addison's disease and has to have treatment every month. We finally out of desperation found this place. There have been no problems. Everyone there is so kind and genuinely care for my dog. My chihuahua loves them as well! Highly reccomend this place. Read Less

My family and I have been taking our dogs to Ribbonwood for a number of years and, until recently, have had wonderful experiences. The location is clean, safe, convenient, and even has a bathing service next door. Unfortunately, the customer service has deteriorated severely to the point that we don't feel like the staff cares about us or our beloved pets.One of our dogs, who is 9 years old, has been receiving monthly steroid shots to treat arthritis. For these shots, we've always been able to show up and get them done in a timely manner. However, a few weeks ago we were turned away because there is a new policy that requires an appointment and vet consultation for all visits. From our perspective, the policy is silly because some procedures, such as the arthritis shots, are so minor and quick that the receptionist has done them! Moreover, it's not easy going to the vet because we have to take time off work and because our dogs suffer from car anxiety. We practically begged to be "squeezed in" (there were no other patients or customers at the time) since we had already made the trip. The receptionist, unmoved and quite rude, refused to make any accommodation. The hospital is certainly within its rights to change its policy, and we would have been happy to schedule appointments in the future. But given the fact that we had made the trip, panicky dogs and all, and that the shot was so minor, it was quite disappointing that the staff would not make an exception for good customer service. Not to mention the fact that we never received any kind of notice of said policy change. It felt like they didn't care about us at all.This new policy accomplishes nothing other than allow Ribbonwood to charge a vet consultation fee even for services that shouldn't need one. This hospital's core strength was its convenience and efficiency. Unfortunately, a quick visit when a free moment arises, or the ability to have the dog get bathed and get his shot in a single day, are apparently no longer possible. Oh, and when we did return a couple weeks later for our appointment, we found out that prices for the medicine had inexplicably jumped by 40%. Isn't that great? We hate to lose this hospital, but we'll be looking elsewhere where our business is appreciated. Read Less

The staff at the front desk were pleasant and nice to deal with. The vet himself however couldn't have been less interested in my animal. He came in for no more than 2 minutes and told me that my kitten had leukaemia and needed to be put down. He didn't run any tests and left the room as soon as he came into it. Overall my visit cost me $75 for absolutely nothing. I took my kitten to a different vet that same night and they actually got down to the root of the problem. I would never go back to this clinic and will be advising others to stay away as well. Read Less

The staff was very helpful and friendly. The procedure was explained to me in detail along with all the expenses so I would have no surprises at checkout. This made me feel at ease leaving my dog with them. My dog was taken care of by capable hands and came away happy. Happy Dog = Happy Owner Read Less

The staff wasn't very friendly at all! And the Male vet didn't seem to know what he was talking about. I have a 5 month old cocker spaniel and my fiance and I have done EVERYTHING we can to make her more social with other people and dogs; like take her everywhere we go, go to dog parks, take her to family functions, but she is just very timid AT FIRST, she just needs to warm up to you. The vet assistant went to pick her up and my dog peed all over (I warned her that she would do that, because she sometimes does that when she's AFRAID). She got mad and told me that I don't socialize my dog enough. This really irritated me, because as I was cleaning up my dogs mess, she proceeds to tell me how unsocialized she is. I apologized and tried to explain why she was like that and how I have been trying to work with her and she shot me down and continued on with what she was saying. I understand that she knows more than I do about animal behavior, but she could have gave me her ADVICE instead of her criticism. As for the vet; my dog had an issue with eating rocks and I didn't know this until she started throwing little pebbles up. I waited a few days to see if she would stop and after about 3 days she did, but I wanted to make sure that she got them all out and why she started eating them in the first place. He wasn't even going to give her an xray until I requested it (which costed 70 freaken dollars! I'm not sure what the normal price goes for, but that to me just seemed ridiculous). The xray showed that she was okay, so I asked him why she started eating them in the first place, and all he said was "I don't know, she probably doesn't like her dog food." But I guess he did alright with giving her her final shots. So here I am, 170 dollars short just to find out that "my dog is unsocialized" and doesn't like her food. I'm pretty pissed off, I would NOT go here. Read Less

The customer service is horrible! They are not friendly and the Male vet doesn't seem to know what the hell he is talking about! I would go into more detail but you're only allowed to use 1000 characters to describe your experience on this website, and sadly I need more than that just to tell the story of what happened. Just trust me, they're horrible and under qualified to run an animal hospital, I wouldn't recommend this place to anyone. Read Less

I took my 12 year old cat here to get a check up and blood work done. The vet handled my cat roughly for no reason, she never hissed or clawed at him but he held her by the skin on her back, not neck, back. He had to leave the room over and over, didn't know how much they charged for blood work. I had to repeat what was wrong with my cat an excessive amount because he couldn't remember, switched what I was saying around, it was a mess. When they finally got her diagnosed with hyperthyroidism the vet didn't seem to know what it was, he read from some book to me some VERY basic details of what it is. He told me I only had two options and that I would forever have to buy her prescription from them. I googled her condition to know more about it and found out nearly everything they had told me was a lie, I have multiple options, I can buy her prescription from lots of places. I also found out hyperthyroidism is extremely common in elderly cats so why did this vet no nothing about it?!? I thought this is were my frustration would end with them but a week later when I had to buy more of her prescription I found out I needed a medcard to get it from anyone other then them, so I went back there and they had no idea what I was even talking about. So if you want uneducated, half assed care were they try to trick you into buying stuff from them for the rest of your pets life and give you sass if you ask any questions this is the place to go!Read Less

I took my 12 year old cat here to get a check up and blood work done. The vet handled my cat roughly for no reason, she never hissed or clawed at him but he held her by the skin on her back, not neck, back. He had to leave the room over and over, didn't know how much they charged for blood work. I had to repeat what was wrong with my cat an excessive amount because he couldn't remember, switched what I was saying around, it was a mess. When they finally got her diagnosed with hyperthyroidism the vet didn't seem to know what it was, he read from some book to me some VERY basic details of what it is. He told me I only had two options and that I would forever have to buy her prescription from them. I googled her condition to know more about it and found out nearly everything they had told me was a lie, I have multiple options, I can buy her prescription from lots of places. I also found out hyperthyroidism is extremely common in elderly cats so why did this vet no nothing about it?!? I thought this is were my frustration would end with them but a week later when I had to buy more of her prescription I found out I needed a medcard to get it from anyone other then them, so I went back there and they had no idea what I was even talking about. So if you want uneducated, half assed care were they try to trick you into buying stuff from them for the rest of your pets life and give you sass if you ask any questions this is the place to go! Read Less

I ended up working with them on a kitten adoption.  What kind hearted people that love animals.  If you are looking to adopt an animal, check their facebook page or call them to see what animals they may have available. Read Less

Make sure that you know the price before any procedure or boarding takes place. They are not up front and honest. They will take advantage of you if possible. Slow service and you can tell they feel uncomfortable because they are not honest! Read Less

I have been very impressed with these wonderful people! They are the kind of people that don't just care about making the money. They care about your pet, also how much damage it is going to do to you and your small children. People like vets should deserve an award, because so little people actually care about their pet's life until they are about to loose it. Read Less