We had to bring our cat in who had really labored breathing, I called to make an appointment- they were booked until Monday (today being Saturday) After they heard about his condition they made an app... Read More
We had to bring our cat in who had really labored breathing, I called to make an appointment- they were booked until Monday (today being Saturday) After they heard about his condition they made an appointment for him despite being booked. The Vet, Dr. Conrad, was so very patient and kind to Dexter, Patient with our questions, and conscious of our relationship with our cat. She suggested x-rays and possibilities of what could be causing his issues, to help us decide if we wanted to take X-rays and if it was worth it. We decided to get them, after she explained what was seen in detail, and what it meant, with potential options. She gave her recommendation only after we asked- and we agreed, It was clear he was in pain, with no solution. (Enlarged heart 5 times the size of a normal cat's and fluid around all his organs) We ended up needing to help our family cat along and out of pain with euthanasia. She offered us time, didn't force paperwork, didn't force payment, anything at all and gave us time to say our goodbyes. She was so clear about letting us be with him if we wanted, and staying with him throughout the process. She was conscious about telling us about prices once she knew that was a concern of ours. The biggest thing she did for us in all of this was handling Dexter, communicating, and expressing empathy with the utmost tact. We could not have asked for better handling, or love toward Dexter, and ourselves in this situation while coming to terms with the outcome. It has helped the grieving process when losing our only family pet. I highly recommend this place, it is clean, the staff is so willing to listen, and happy to help. You can tell they have passion for your pets, and really do want what is best for them and for you. Thank you everyone there who helped us today, it has made the pain a little easier to handle. Read Less