I have taken my 2 cats and 1 dog here for the last 6 years. My oldest cat, who was 19, just recently had to be put to sleep. We took her in prior to this, and Dr. Ponce along with her staff were so sw... Read More
I have taken my 2 cats and 1 dog here for the last 6 years. My oldest cat, who was 19, just recently had to be put to sleep. We took her in prior to this, and Dr. Ponce along with her staff were so sweet and sensitive to what a hard thing this was to have to do. They even offer a service to come to your home and do it, which we opted to do. However, my history with this place is even more amazing, the same kitty (19 years old) a few years ago developed an allergy to litter!!! She chewed her paws open, and sores on her face, it was awful. Dr. Ponce and her staff took extra good care of her, my poor kitty ended up in the cone of shame for nearly a year while we got all of her allergies under control. During this time, we were in the office once a week with her, and the staff was always sweet. Not to mention, Dr. Ponce never charged us for those visits, just for the medications we needed to refill during some of these follow ups. They truly care about your pets. One last experience, a friend of mine had a dog that had eaten something and was non-stop vomiting and we were nervous. I told her to call Avenues Pet Clinic, this was at almost 6pm on a weekday. They agreed to stay open to see my friend's dog! Turns out the dog was totally fine, but it was a good thing they brought him in because Dr. Ponce and her staff were able to give him a anti-nausea medication to keep him from continuing to vomit and become dehydrated. I truly can't say enough for this clinic. It is true that sometimes you have longer than normal wait times, but if you bother to ask, 99.9% of the time it is because they have had an emergency come in. If that bothers you, you can always ask to reschedule, but for me personally, it brings me comfort that they will take these emergencies in and treat them as a true priority. I hope to not be in those shoes, and in a perfect world, no one would ever have to be in those shoes, but it's nice to know that if I was, I can trust this vet to make me a priority.
Update: We received the sweetest condolences card from everyone in the office after we had to put our 19 year old kitty to sleep. Just the thoughtfulness of the staff at this place is amazing.Read Less