First and foremost the company banfield is amazing and their health plans are affordable and life changing. The location at sandy though is a complete joke. Karen at the front desk is very rude and thinks she is a vet and gives medical advise over the phone when I’m not asking for it. Gwen has no idea what she is doing and can be rude. I had the most horrible experience at this location. My 2 year old lab needed to get a TPLO surgery done unfortunately and they made every emotion I was feeling worse by not communicating with me. We wanted to have his surgery done with a certain surgeon that has had 20 plus years of experience with the TPLO surgery so I wanted the best for my dog and not his associate. (Which we could have done the surgery sooner but I said no) We had to wait almost 3 weeks to get his surgery done which was not great but we had our dog on bed rest and kept him comfortable until then. The day of surgery finally came and a few hours later we get a call from the associate of the surgeon saying he did a great job and that we could pick up our dog in a few hours. I called banfield and was very angry that nobody told me that his associate was doing the surgery. The lead vet tech talked to me and was very nice and said that something happened with the scheduling and the surgeon was double booked. I told her that it would have been nice if they called and asked permission if the associate could do the surgery at least but no that didn’t happen. She said that their manager would call me and talk to me about my frustration.The manager never did and I think that is terrible business with your customers when you as a clinic made a mistake, make a promise and don’t follow through. I mean my pet could have had the surgery sooner but I waited so he could have the best and ended up with his associate anyways. I never got closure with this mess that banfield at sandy put me and my injured dog through and couldn’t go back at that location because of the anger that I felt. Do yourself a favor and go to the other banfield locations but sandy. Read Less

Hi, I'm Jenny, a beautiful 11.2lb A-Lhasa Poo. My Dad's said that the reason I couldn't pee is because I had 2 very large Bladder Stones. I'm not sure what that meant, but I soon found out. They took me to Banfield, the staff always treats me like the princess I am. Today, like every other, starts with Karen at the desk. She worked hard to find an appointment for me. Karen is so nice. I think she is just awesome, once in a while when I get nervous I piddle. Karen just smiles and cleans it up. I was nervous today, so I piddled. Karen smiled and told me it was ok and cleaned it up. She said she found a stone in it, I guess that's why it hurt so bad to pee. Thank you Karen. (I usually look around when I piddle and try to blame a cat, but another dog will do in a pinch. I'm sorry if that happens to be you.) My Dad's looked scared so I gave them kisses and tried to make it better. Angie, the vet tech put their minds at ease and then they left. I was sad, but they promised to pick me up later. Angie took me in the back where I saw my Doctor. Dr. Smith is so loving and kind. I had a spot on my leg shaved and they put a needle in. OUCH! They were all gathered around and someone said goodnight. I felt comfortable despite the cold fluid going in my leg. I got really tired and must have fallen asleep. When I woke up I was dizzy, my belly hurt a little bit, and I was wearing a ridiculous "cone of shame." I looked around and could see Karen, Angie and Dr. Smith. Each came and checked on me, then they gave me a shot saying it would help with pain, and it did. In no time at all (I must have slept because it didn't feel like any time passed) Angie came and got me and told me it was time to go home. I got a big hug from Dr. Smith and Angie and then the door opened and I saw my Dad's. Everything was ok from that point on. In the room Dad had 2 rocks in his hand, one was the size of his thumb and another was just a bit smaller (see picture.) He said that they came out of me. WOW, no wonder I hurt and of course I said the stone was the reason I was peeing on the carpet at home. I think they bought it. Everyone at Banfield treated me and my Dads so good. (Me especially). I don't want to go back unless it's just to see my friends. I don't make a good patient. I love you Dr. Smith, Angie and Karen. You are so kind. Sincerely, Jenny P.S. You seem to think that my temperature is important. Since my skin is warm can we just use a made up number? Like 62, cause I don't like the glass thing that you stick in my, um, irrr, um, well bum. I said it... bum, anyway, I don't like it and I don't think we should play that temperature game anymore. Nope, just not fun. Think about that okay? We can talk about it on my next visit. I also don't like the "cone of shame" and this is my formal request to never wear one again. Please put that in my medical record. Worst of all is that my Dad's said I have to wear it until Dr. Smith says I can take it off. But they won't call and ask her, they just tell me 2 weeks. 2 weeks is a year in dog, come on. Gezzz :( No more cone Dr. Smith, okay? :) I love you all, I will tell all my canines friends about how great you are. I would tell my feline friends, but I don't have any, thank goodness. They go to the bathroom inside, in a box, yuck. ;-) Read Less

Great vet this is where I take both of my dogs. Customer service is really friendly. My dogs feel safe here . Only downside that I have not been happy with is the 20$ late fee for the puppy plan payment. Apparently they tried charging my account like they do every month and recently it didn't take they tried 6 days later and it took and they added a 20$!!!!! Charge for it being late. I never got a call when it was supposedly denied cause I would have handled it right then. So as far as any advice to the company not so much the vets late fees are understand able but 20$ is down right insane when I pay only 39 a month. And if someone does end up having a card denied maybe call them reach out give them a chance to call there bank and get a handle on things that would give you 5 stars. Read Less

Edit caused date to change. My mother and I took our 20 + year old cat in to get euthanized because she had gotten very ill and there was no other option but to end her suffering. The procedure itself was done seemingly according to protocol. That is not my complaint. My problem was with the vet herself. As I stood over my childhood pet I cried and apologized to Tabitha, my cat, for having to put her down. This was the first animal I had to help pass; all my other creatures went naturally. I know it was the right thing to do but I felt guilty nonetheless. When the vet came in the room and heard what I was saying, she snapped at me and said something to the effect of "stop saying sorry". I forget the actual wording but I remember her attitude. It was very disrespectful to reprimand a young woman on her last words to her furry friend. She should've kept her thoughts to herself and just did the job we paid her to do. I will have to live with the memory of being scolded over what I said to my dying fluffy in her last moments. There's nothing that they can ever do to make that right in my opinion. If it hadn't been a Sunday evening we would've gone elsewhere. She made that situation more difficult than it already was and so I recommend to others that they go somewhere more sympathetic to grieving caretakers. I really wish we had.. Read Less

My dogs and cats have been treated by this particular Banfield staff for a few years now. Some of the staff know my dogs by name now, and my dogs recognize them, too. The dogs get really happy when I bring them in, which is weird, but nice. Besides regular checkups, we've had a few more serious visits and the vets here have seen us through. Read Less

We've been coming here for years. I've gotta say, it's so nice to hear from the same person multiple times a year, Karen is about the nicest lady on the planet and she checks in with us regularly. Our dog loves going there! Read Less

Best vet in the area and best Banfield in Utah, great attitudes from people there, personalized attention and no matter how busy they are make you and your pet feel important, top notch care, we go here for routine checkups and emergencies - our dog's emergency surgery was performed perfectly and saved his life Read Less

This is not a complaint, it's a public service announcement. Banfield in Sandy killed my dog. He was healthy and happy before we took him there for his checkup and dental cleaning. Two days later he was dead. They never accepted any responsibility. If you love your pets do not take them to Banfield. Read Less

I really like this clinic. They have taken care of two of my dogs and are about to take care of my third. When my dog had to be put down they allowed me the time I needed. They did not charge me for the office visit and offered me options for cremation. The more positive visits were even better. I would recommend. Read Less

Banfield is the most amazing pet hospital we've ever been to. Dr. Smith and the staff there saved my dog's life. We wouldn't have her with us today if it weren't for them. All of the nurses, doctors, and assistants are AMAZING and so loving and caring towards all animals. We can't recommend them highly enough! The plan they offer is SO affordable and truly makes taking care of a pet easy and convenient. We LOVE Banfield! Read Less

Daisy LOVES pet smart. She also loves the vets who work at Banfield. We are truly impressed with their professionalism as well as the convince of one stop shopping for grooming, toys, treats, food and veterinary care. We would give them a ten star if it were an option.Read Less

The actual vets are educated and do a great job. Karen is also the best that works at the front desk. The last TWO times the new girls have used a slip leash around my dogs the throat despite she has a bad trachea. Which is noted in her file and I remind them every time we come in. The first time my dog was choking and the girl just sat their pulling while I was yelling "let go!" Today after spending $120 to get anti bio tics here comes another new girl with the slip knot around my dogs throat. For everyone that has a dog with a bad trachea you know how terrible this is to watch.  I ran over and removed the leash and asked her for my dogs leash (to attach to her harness that she was wearing... But for some reason she decided to still put a slip knot around her) while my dog was once again choking, She told me to wait as she sat down and typed on the computer while I had to hold my dog because they had my leash in the back.  This girl did not give me directions for the medication and seemed to only want the credit card.I had to sternly ask for my leash in order for her to get off the computer and get it. Although the doctors and Karen are excellent it is the supporting staff that build a bond with you. When the supporting staff obviously don't care about animals it is hard to trust that your family member will be under the best care when you are not their to watch.  Due to lack of training or perhaps mistakes in judgment of character when hiring I had to drop my stars from 5 to 2. Hope you reconsider your training methods/ or hiring criteria.Thank you Karen for being so great all these years, I wish there was 100 of you! Read Less

Our pet gets his shots and dental cleaning here. The staff seems to know what they are doing. This review is for the dental cleaning:Our dog came home and we immediately noticed a difference in his breath. Our friend said it was 100 times better. It is now a few weeks after the cleaning and his breath is still good. They did a good thorough job. We are now trying to keep his teeth cleaning by brushing his teeth twice a week.Our dog is aggressive and they handled him just fine. The staff is highly experienced. Other than the typical lethargy post-anesthesia, our pet dis not show any symptoms of adverse effects.Thanks for a good job Backfield Sandy! Read Less

The doctors. Assistants and staff are excellent. They treat my pet like gold. They literally saved his life. Facility is clean and pet friendly. The staff treats my dog as if he was their own dog. I can always get appointments and it is a pleasant experience.Read Less

We've been taking our 2 cats and my parents their 5 cats to Banfield since we switched from various local vets over 10 years ago and got the insurance. Really for us it's been the same service as any other good local practice but without getting ripped off into oblivion. Recommended for any responsible pet owner.Read Less

I wouldn't recommend any pet owner take their pet to the Banfield facilities. We took both our dogs there for over 11 years, paid tens of thousands of dollars for their insurance plans, surgeries, medication, etc. but at the end realized what a huge mistake we had made. Most recently we lost our lab of 11 years. When we needed Banfield the most, they turned us away even when they knew that we had insurance at their facility. Because it was an emergency situation, we called another Banfield location on Redwood Road and they turned us away as well because they said that the doctor was on a lunch break. We ended up at Lone Peak Vet in Draper and they took us in immediately and even went the extra mile to transport him to an emergency facility without charging us for it. It was the first time for us to go there and we feel that they treated us better than Banfield ever did in the 11 years. Don't waste your money and don't risk your pet's life in Banfield's hands. When Banfield heard that we lost our pet, they did call us and let us know that both of their centers should have never turned us away. However, when we needed them most, they refused to see us. Read Less

I absolutely LOVE this place! With 2 very needy kitties, we are here fairly often. They are all so sweet and can get you in at the last minute if needed. We use their kitty health plan and it has saved us hundreds.I highly recommend this place!! :) Read Less

I've been going to Banfield pet hospitals since I got my first dog in 2011.  This location in Sandy is by far the best. They staff does a great job with both of my dogs, they have great hours (7am to 7pm) and they aren't too busy so you can usually get in fairly quickly. If I drop my dogs off in the morning for comprehensive exams they make sure to keep them together (they don't like to be apart), they go over everything when I pick them up, and they leave little report cards for how they did. I've only had good experiences here, which makes me and my pups happy. Read Less

I have been brining my Service Dog Molly to this banfield location for 2 years now.  The staff are so great with Molly and they make her feel so excited to be there. Stephen is really great with Molly. She really likes him. I enrolled in their pet health plans which works great for Molly and I, because it covers all her vaccinations and checkups required for a service dog, and it spreads the costs out over the year. We get unlimited office visits and discounts on any meds we might need. I am giving a 4 star because there was billing issues, where banfield would continue to bill me at the end of the month when money was short. Even after I asked multiple times for them to fix, it would go back to the 25th of the month again.  I had to re-enroll in a new plan and it has worked so far. Read Less

We have 3 dogs and want to feel good about where we take them.  We also expect that when we find a professional that we will get good advice and help.  Banfield in Sandy is located in the Petsmart store.  The service here is unprofessional and purely profit motivated.  They alarmed us about symptoms that later turned out to be benign and they try to sell us huge treatment packages when most of our problems were dealt with through the use of over the counter aids.  They schedule future appointments through the use of fear tactics and insist that pets be treated with very expensive treatment regimens.  I will never take my pets there again and will let everyone I know what I think about their services. Read Less