They sold me a half used bottle of medicine!
A week ago I would have given this clinic a good ratting. I've been with them for decades, through three dogs, even after they built their new building an... Read More
They sold me a half used bottle of medicine!
A week ago I would have given this clinic a good ratting. I've been with them for decades, through three dogs, even after they built their new building and raised the rates considably.
A month or two ago, I took my dog in to be groomed and reevaluate his medication. The doctor recommend a "staph spray" to treat the staph infection in his groin. They forgot to sell me the spray that day. A few weeks later, I called to get the medication, went back in, and after a bit of hassle, paid for a small spray bottle with instructions to use it on the infected area three times a day for two weeks. When I applied it, I noticed the bottle seemed only about half full, and I wondered if I had enough to finish the treatment. I didnt. So when I ran out of it after six days, I called them, expecting to hear, "Oh, sorry about that, come in and we will refill the prescription so you can complete the dog's treatment." That is not what the office person said. This is what I got from her:
1. I had used the spray wrong and wasted it on unaffected areas (I did exactly what was prescribed, and rather stingefully at that).
2. Since I had noticed the bottle was not full when I started treatment, it was my responsibility to take it back right away. This would provide proof the bottle was not full in the first place (How?). Since the bottle was now empty (after six days in a two week treatment), I had no proof. (Huh? What else could they think I was using it for? And why were they not responsible for filling the prescription correctly to begin with?).
3. To get the rest of the medication and continue treatment, I had to make an appointment for the dog to be reexamined. (That's an extra fifty bucks).
4. I was told to speak to the office manager. (Who was not there and didn't call me back).
Aqt that point, I had no choice but to stop treatment. I knew I probably would have to start it all over again. So I went in and complained to this same person who only repeated what she said on the phone. She was loud mouthed to me, so I was loud back to her. She told me to lower my voice. In the end I told her I was finding another vet. That's when she told me to "get out." I did, never to return. I should have demanded a refund on the medication, but didnt.
Intetestinly enough, another customer was there picking up her dog. She had paid in advance for six of her dog's treatments to get one free. They charged her for the "free" one. I doubt she was happy either.
Sandy Animal Clinic is not honest with their customers. I would not recommend you go there for services. Read Less