We usually use Southeast on an urgent care basis because their location isn't near us. Otherwise, they would be my regular vet. The staff have been overwhelmingly nice to both us and our dog, Mesa. I want to tell you about an experience when I didn't go to SVVH so you can see the contrast. I didn't go to SVVH the last time I had an urgent problem and it was a nightmare!!! At this other place in Cottonwood, we waited over two hours and were repeatedly told "because you're a walk-in, it may be a little bit because we need to see our appointments first" (though we were told to come in when we called). Okay, I understood and was fine with this....at first. After two hours of waiting, I realized this vet in Cottonwood was not about priority level, but more about how many pets they can fit in their schedule. Our dog threw up blood. That's why we called. I even brought in a sample of the bloody vomit to which they looked at and said, "Yep, that's blood. That's weird." No further testing. My husband is a doctor and I can tell you from experience, any time a doctor has so many patients that it takes them two hours from the time you arrive at their office until the time they see you, it's because they overbook their patients and it's about money, not patients. If they don't overbook their patients, urgent care does not turn in to a two-hour ordeal. They had three vets on duty. Obviously there was no priority level when it came to a dog who needed a regular check-up and a dog who is throwing up blood. We went to this other facility (not SVVH) because it was the number provided for urgent care from our regular vet and it was a Saturday. We sat at this other place (in Cottonwood, which has a great rating on line, go figure) for two hours before the vet came. I wish I had gone to SVVH in the first place. The Cottonwood vet was nice, but spent five minutes with us, gave our dog an anti-nausea, charged me for pills to coat her stomach in case it was an ulcer, sent us out to sit for 10 more minutes while we waited for pills, and then the assistant came out and said, "We don't have the pills. If she's still vomiting blood tomorrow come back for another anti-nausea injection." Ummm okay. If she's not vomiting then I get to call and ask them to refund the money I paid for the pills they don't have. That's what you can expect from that particular facility in Cottonwood. Other places may charge a bit less, or no urgent fee at all and you can wait for two hours with a staff that isn't very personable while seeing many, many pets come and go, end up with a mystery diagnosis and a charge for pills you didn't receive or you can go to SVVH, pay the urgent fee, have them do a thorough work-up, see you in a reasonable time, and actually care about your pet. By the way, you can always turn down a test you aren't comfortable with so if a vet is testing for something you don't like, by all means speak up. Don't blame them if you agreed with the test to be done. I've never quite understood the previous negative reviews for SVVH, because I've never once had a bad experience there. Some of us do want the vet to be thorough like SVVH and are willing to pay for testing and urgent fees to get the best treatment. The best vets are not always the cheapest vets or the vets with "frills." I have never had a single problem with SVVH and they have diagnosed and treated all of our pets with 100% success so far. Read Less

Excellent service ! On Saturday December 12 in the morning my little puppy mini schnauzer dawned with problems urinating , immediately call a friend and he recommended me take the dog to Southeast Valley Veterinary Hospital clinic and ask for Dr. Carlos Clavijo. I am very happy with the attention we received from the team of doctors at the clinic especially Carlos who made my dog surgery and he is recovering satisfactorily. I want to say thanks to the team of doctors and nurses who participated in this process they are very professional. I recommend everyone, if you have a problem with your pet take it to this clinic and ask for the Dr Carlos he is the best. Read Less

I took my dog to Southeast after hours as she was having a hard time breathing. After checking us in the nurse said that she was going to go wake up the doctor. I don't know about you, but I don't want a half asleep doctor looking after my girl. The doctor only listened to her lungs, and immediately told me that she had kennel cough. I kept discussing her symptoms with him as I was sure she didn't have kennel cough. Several times he said things along the lines of "Oh, she has diarrhea?" "Oh, she hasn't been eating much?" Shouldn't they ask these types of questions before diagnosing your pet? After a long discussion he decided she had either kennel cough, bronchitis, or a bacterial infection and was at risk for getting pneumonia. He did nothing to determine which one and only touched her once the entire visit. He recommended I buy 5 prescriptions (in hopes one of them would take care of whatever she might have) for a total bill of $260. I refused to buy prescriptions from them and took her to Petcare Animal Hospital the next day, they actually spent time with us and discovered that she had a parasite. I debated on giving Southeast a two star rating, as they seemed like decent people (aside from being terrible vets) and didn't mess up anything on the administrative side. However, I felt that would be misleading to people deciding if they should take their pet to Southeast. I would never recommend that anyone goes to Southeast valley.Read Less

My Boston Terrier was injured when a Lab bit his eye and face. It was a Sunday and I had no idea where to take him. The owner of the Lab recommended Southeast Valley Vet hospital. They phoned ahead and followed me there. We were greeted promptly and waited a reasonable amount of time. I was impressed with the whole experience. The staff was caring and the vet was very detailed in his explanation of the injury. They stitched him up, prescribed some medications. The bill was just under $300.00, this included medications and an emergency visit. I felt that the charge was fair. Read Less

I took my sweet pup in with a 1 inch laceration on her leg. The wait time was long, but they told me that over the phone before I went in. There were several life-threatening emergencies before us, (and it was a holiday), but I was grateful they were open and could take us. The staff, vet techs, and vet were all kind, sympathetic, and knowledgeable. I will definitely return here, and might even switch from my regular vet!Read Less

We have been to Southeast Valley Vet twice so far and had a great experience both times. The first time, our cat had an infected injury and instead of recommending expensive treatment options like other vets at different offices had in the past, they were realistic and affordable with what we came up with and he recovered fully and quickly. (I'm not sure what the vet's name was but he was male and had a slight southern-sounding accent.) The second time we went we saw a different vet (not sure of her name either but she was blonde). Our cat had digestive issues. She was very friendly, spent plenty of time with us, answered questions, and offered different treatment plans with a range of prices, but didn't pressure us into expensive options where other vet offices had. They were even willing to collect a stool sample for me but my cat wouldn't cooperate. However, I was grateful for their willingness. They are currently renovating so I'm sure their office will look great when it's done. Read Less

I LOVE this veterinary hospital. They are super nice and you can tell they love animals; they talk to them just like a pet owner would. They have always fit me into the schedule fairly quickly on a normal day and I love that they are open 24 hrs for those emergencies. Most of all, they have always been super helpful over the phone. They answer any questions they can and try to help as much as they can over the phone. I never feel unsatisfied or lost after speaking with them. I have used these guys for 5 years now and within that time my small dogs have had a handful of emergencies and I have never had a bad experience with them. One time, they even helped me decide that I did not need to come in at all but told me what to watch for so that I did not have to come in on emergency hours (and fees). I may not have come in and paid that one time but I will always use them in the future. Read Less