My family has been coming here for the majority of our pets for over 15 years. And on the last day of my dog's life, I could not have been more disappointed...
Weeks ago I scheduled our goodbye with ... Read More
My family has been coming here for the majority of our pets for over 15 years. And on the last day of my dog's life, I could not have been more disappointed...
Weeks ago I scheduled our goodbye with MW, and I picked today because I was assured Dr. Bott would be in town as he wouldn't be earlier this month. She loves Dr. Bott, and I wanted her final moments to be with her favourite and most familiar vet. I checked MULTIPLE times to ensure this and was told if anything changed, Id be informed in advance.
We show up today, and learn its with their stand in vet, Dr. King, because evidently Dr. Bott was gone today as well. They did not light the candle they usually do when people are saying goodbye so that the lobby can stay quiet, so we had to hear chatter while trying to say our goodbyes. This might not seem big but I've been there when the candle was lit and it hurt they didn't care to give that courtesy to us even after I asked about it.
And Dr. King had terrible bedside manner. Didn't even bother to check the info on our dog before coming into the room as he kept calling her a boy. It just showed how little he cared to even try and act like this was important on her last day. And then he ignored us when we told him her arthritis is horribly painful in her back legs, and instead of finding a different placement the way Bott would have since he knows her, he just gave her the sedative in her hind leg causing her to flip out from the pain in her final alert moments.
Just a terrible experience for the hardest day of my life as is. Our goodbye was ruined by these people, and my sweet dog didnt even get to see anyone she loved and was familiar with in office. Not Jordyn, the kind front desk girl, and not her favourite most trusted vet Dr Bott.
I'd recommend anyone to Dr Bott, but i wouldnt recommend anyone to do anything at this clinic otherwise. I will be finding somewhere else to go for my other pets and any future pets as well. Shame on everyone there today for their lack of effort put in to an already difficult situation. I am disgusted with everyone who was in clinic July 29th 2023. And if Dr King is the vet available when you go in for anything, I say turn around and leave. Disappointed beyond words. Read Less