I took my dog in to be euthanized. We loved her to death but she is aggressive with my other dogs as well as people. After the last fight that morning we knew it was time. The girls at the desk were nice enough but I had to wait 10 minutes to pay my bill, standing there with tears streaming down my face. Then the doctor was very abrupt. This was one of our family members we were losing! I've had to do this several times over the years and most vets are very compassionate. After they get your pet sedated they give you as much more time as you want before the final shot. Not him--one right after the other! We felt rushed with him--he had a terrible bedside manner with this extremely sensitive issue. I won't be going back there. There are other vets who are much more compassionate and less expensive. I recommend Healing Hearts in Murray--compassionate and cheaper. More expensive is VCA in Taylorsville. We've known Dr. Maloof and Dr.Neville for years and I highly recommend them--they're wonderful. They have a wellness program too. Read Less

They are so rude, my dog needed to be seen today the doctor says take her some place else when we have a wellness plan and the sandy one always will take her in a heart beat but this West Jordan one is always rude every time we go in there and they don't wen care. Read Less

My experience with Banfield is a bit of a saga. If I could give them half a star, I would. I started using them because I lived nearby, my roommate used them, and they offered the monthly care plan, and I could drop my 2 cats off and pick them up after work. Then I moved and the staff changed and it went downhill. I now had to drive 30+ minutes to get to there and my favorite vet left. The first issue came when I'd asked for them to trim my cats nails too, and then was informed when I picked them up, that they couldn't take one of my cat's blood, because they had done the claw trimming first! So I had to take him back in later. To me, drawing blood was more important than trimming his claws. I started to wonder how they were treating my pets as they talked about one biting them. I also tried to schedule appointments where I didn't drop them off and just stayed there, because driving there and back and there and back didn't make any sense and stressed out my cats. They didn't have a lot of those appointments. My relationship really soured with Banfield last October when I took my cats in for their first dental cleaning. They called me later saying my one cat needed THREE teeth pulled and wanted to charge me $400! I asked if that could wait... it could... and was never mentioned again. So apparently it wasn't this great emergency. Here are the issues I have with Banfield. 1) I have stood at the front desk where one person was on the phone for 10 minutes without acknowledging me or asking someone to come help me. 2) I called a few months ago to change my plan back to the lower amount and was told that would happen that day. It didn't and, when I called later, I was informed it wouldn't change until October, when my contract was up (guess what, I didn't renew it)... I was mislead. 3) One of my cats escaped and had a cat fight. A couple days later, I noticed two deep scratch wounds that were leaking puss. I called to schedule an appointment and was told they were booked! They suggested another Banfield, which was also booked. So a cat with infected wounds is not an emergency to them. Luckily, I had a check up appointment scheduled (which had never been confirmed) and was able to take him in. But I had to pay extra for the meds and collar. They said they would call to check up in a few days. They called 3 weeks later. 4) One month later my other cat began throwing up and coughing. This lasted all night. I talked with two vet friends (who are out of state) and we figured he had swallowed something. He wouldn't eat or drink. When he woke me up at 4am with more foam vomit... I called Banfield and left a message to explain that I was coming in with my cat and why. When I arrived, just as they opened, the receptionist and staff treated me as the biggest inconvenience for coming in without an appointment! My cat was throwing up all night! Yet they didn't seem to care that I was stressed and worried. Of COURSE, I had to leave him there and drive back home. They called just as I walked in the door (seriously) and told me that they needed to take x-rays. I had to pay $160 for them. They found nothing! They suggested I take him to a specialist, because they didn't want to sedate him and find nothing. So I had to drive BACK, where the vet on duty told me that my cat was prone to bite and then admitted that animals hated him! Luckily, they referred me to AVC (Advanced Vet Care) which, if it weren't so far away, I would take my cats there all the time. They were wonderful! The difference was night and day. They were sweet, helpful, informative, and patient with my cat, who surprisingly does not bite when you don't manhandle him. They comforted me (by now it was about 24 hours since this all started). Turns out, he had swallowed a large piece of grass and it was stuck up his nose and down his throat. They took it out. I highly, highly recommend AVC. Unfortunately, I had to pay them, which was a lot, but worth it. My contract with Banfield ended this month, I've canceled it, and I will never use them again. Read Less

Love these guys. I have been taking my pets here for years! And now my new pets. They are so sweet and friendly with them. I couldn't ask for a better place!! And the wellness plan make its more affordable for me! Best place out there.Read Less

We had adopted a dog from the Humane Society and brought her into this location for a rabies shot. Unbeknownst to me they also did a wellness check and then had me sign up for the banfield plan. Well, the next day the dog and my original dog started to really go at it and we had to take her back to the Humane Society. We are still paying $200+ for a wellness check that would have been covered for free because we had a coupon for a free wellness check -- but nobody mentioned this. Read Less

I have been taking my dog here for the last 2 years, and shame on me for not realizing that they were robbing me blind! I hated how cold and clinical it is there... and the fact that you can spend $200 and not even talk to the vet..... All they want is your money. I have never actually felt like they cared about the health of my pet. I have just adopted another dog, and i'm glad to say I have found a good vet (healing hearts animal hospital) and banfield has lost 1 current client and an opportunity for another! Find a local vet! I promise you will be way more satisfied! Read Less

This place is a joke. 3 months ago my husband took our dog to the vet, he saw him and prescribed prednisone eye drops with 3 refills, 2 weeks ago they stated they are out of medication and it will be in for about a week, and now 2 weeks has passed, and they are saying they have to see the dog again. They are just intrested in making money, and putting extra dye in his eyes so i would pay another 180 bucks instead of just paying 30 bucks for eye drop...they lie and are full of shit.When we brough him in they stated he only has to be seen every 6 mon to 1 year in order to get his rx. so sick of liers and shitty ppl who work in this hosp. Taking my bussiness somewhere else. ThanksRead Less

I have had an overall wonderful experience with my 13 year-old pug. Doctors and nurses have been kind and considerate of my finances and her future needs. I like the wellness plans (not insurance). I'm really happy with my multiple visits. They ARE expensive for my college budget ($200/visit), but the wellness plan I just registered for will help with that in the future. Read Less

When we lived in West Jordan we came here for our kitties. We love all the staff here - they are so sweet. We now live in Sandy and go to their location, but I HIGHLY recommend both locations. Best vet we've ever been to! Read Less

I would recommend this location to everyone! Very friendly and helpful staff. Now we went on a Sunday and had to drop our dogs off and come back later so we never met the vet. They just needed a bordetella shot though so it was no big deal.Go to the internet and get the free exam coupon for first time customers. I brought it and they took it on Sunday no problem.They called about three hours later and let us know they were done. They also gave us a exam report from the vet with a full work up. Thankfully, They were just fine. They also called the next day to check to see how they were doing.I will say you are going to pay a little more than other vets but the care and service are worth it. They also have online access to your pets records. Great place to go for pets! Read Less

We have had some financial issues and I was relieved when I found the coupon for Banfield. That way I could get our dog looked at and only had to worry about cost of care.When we took our 4 year old Catahoula in with obvious anal irritation they took one look at our coupon and gave her a clean bill of health. Every day post appointment they were calling to get her back in but we could no longer use the coupon. I took her in to another Vet. They advised me her problems were visually obvious and deeply concerning. She also has small mass that might be cancerous. Banfield is negligent and money hungry. Take your pet elsewhere!!! Read Less

After five vets and a year of a smelly, draining ear, we took our dog to Banfield. They were the FIRST ones to take a prolonged look at his ear and the first ones to take a sample of the nasty drainage to look at it for parasites, yeasts, or other signs of infection. After being told by five vets that our dog had allergies, it was nice to finally find a vet who could see that our dog had a raging ear infection. They sedated him to get a better look and to clean out his ear. His ear is cleaner and the vet has found the source of the problem; after countless untreated infections, our dog's ear drum is completely gone. We wish we'd gone there first. The staff took the time to look at the dog and to listen to us. He's got a long road to recovery, but we'll be headed back to Banfield for our care. Our dog is finally feeling better, but he will never hear out of that ear. Read Less