This is the worst experience I have ever had at a vet before. We brought our two 4 month old baby bunnies had to go get neutered and this vet said that 4 months would be okay and that their check ups looked good. My mom brought them in, kissed them goodbye and we thought we would pick them up later. Bugsy the rabbit in the front went in first and they gave him the anesthesia and he was fine but then once the surgery was over his heart stopped beating. They gave him cpr and then got his heart up again but then left him and didn't check on him. He was dead. The bunny behind him came out fine. These vets didn't call my mom to let her know the bunny died. My dad went to the place thinking he was getting two healthy baby neutered bunnies. Nope- he was given the crate with one bunny, and a box with a dead bunny. They said "oh he didn't make it" THEY DIDNT EVEN SAY THEY WERE SORRY. On top of that they didn't give the bunny who lived ANY type of pain medication so now he's not even using the bathroom. I came home and I held bugsy when he was frozen solid from being in a freezer all day and I kissed him goodbye. He was the most kind hearted bunny and he woke up this morning thinking it was going to be another day. He didn't deserve to die and these vets don't deserve a job if they don't even care about this animal. Thanks for listening. I'm so heart broken. Do not go here. They don't care about their animals. Read Less

I think they over vaccinated my cat which almost killed her. They sent her home and she was barely functioning. I brought her back and they gave her IVs. Now she has renal disease at 6 years old. I wonder if the over vaccinating caused it. I'm devastated. Read Less

I rescued  my dog and the shelter recommend me this vet! Best election ever ! You can tell my dog loves to come and dont feel stressed after his visits , very proffessional and always very clean place ! Prices are good as well ! I refer all my friends and family already ! Because of excellent service ! Read Less

I took one of my cats for an exam/distemper vaccine , and I had a wonderful experience, it took more time to fill up the application than my cat than my cat to get vaccinated. The customer service is excellent and the staff is very nice Read Less

My dog has boarded here and was has been treated here for a broken paw. She is dog-aggressive, so I was really worried about boarding her, but the staff said she was great. When I picked her up, she seemed really happy, so I think they took great care of her! When she broke her paw, I got to know the doctors and staff really well, haha - 1-2 visits per week for a month. Yikes! But they took amazing care of her, explained everything to me clearly, and were just overall fantastic. I'm so glad I found this vet! Read Less

Brought my pet to get neutered last summer, everything went well and they offer laser cauterizing which reduced pain and recovery time.Very friendly and professional staff, I definitely feel more comfortable bringing my pet here. They take time to explain and offer a few options regarding care and treatment. Most recently put him up for 2-week pet boarding. I really appreciated the email updates, can't help but worry while we were away. Picked him up, as healthy and excited as ever to see his daddy! Read Less

We have being going to Hayfield Hospital since we moved to Alexandria , it will be 4 years ago. Very carrying, pleasant and friendly staff ,  starting at the front desk.  Kudos to Dr. Skorup , she is our Godiva (17 Years old poodle) doctor. I like that during appointment time ,i don't  feel rushed. Dr. Skorup is always patient,  listening, asking more question and than offer her advice and solution to treat the problem.  Thank you for being professional.Today i would like to say BIG THANKS to Brandon, he works at the front desk.  My dog need an eye drops and few weeks ago clinic did not have  medicine in stock ,it was on a back orders. They give me a prescription of this drops and told me I can get medicine at the regular pharmacy .The regular pharmacy quote me $112 for drops that usually cost up to 20 dollars , I said no and left . At that time I still had some at home. I decided to go  back to the clinic on Friday and i was really lucky that Brandon ask me how can he help me.I explained my ordeal and ask maybe they have drops  back in stock . He checks but no luck ,  some problem with distributor , and they don't know when they will have this medicine.After that he went on internet to try to find a better deal for me , than he called pharmacy in Giant store , asking how much they charge , than he ask if they will give me the price that he find in RX.com. He was awesome .  When  I went to fill in my prescription and I had to pay $22 . YAYYYYYY. Thank you so much for your  professionalism , patient and carrying. Read Less

An excellent, caring practice. I have used their services for my cats for over 25 years and recommend it highly. Multi-pet and military discounts available. Boarding and ample parking onsite. Separate inside entrances for cats/exotics and dogs. Great vets and techs. Read Less

I took my dogs to be boarded for a week while going to PA for my fathers funeral. I wanted to have both of their nails clipped and anal glands expressed along with some shots. I got them home and realized they never clipped their nails, or expressed anal glands even though I was charged for it! I paid over $500 for all this plus the week in the kennel. Will never take them here again!! Read Less

This review is related to their boarding services since I haven't taken my dog here for veterinary services before. I started using their boarding because I had been looking at different options in the area and think I found them through searches online. In the past I had used the pet hotel at PetSmart (one time and never again), my usual vet (which is pricey for boarding and they tend to prefer and prioritize dogs with regular health concerns staying with them for boarding over just general, healthy boarders; I only used them once because I needed someone last-minute and they had space. Unfortunately my dog isn't a fan of going to the vet so he ended up making himself sick with nerves once he was there so their vet services did come in handy), or my dog walker. My dog isn't always friendly and can be nervous or anxious with other dogs, so I couldn't put him anywhere with open playtime. Hayfield is not too far from where I live (about 10 minute drive) and is seconds from where my sister works, which makes the location convenient. They are open Saturdays in the morning and until 7 or so on weeknights, so their open times are fairly convenient as well. Whenever I take my dog here he is returned to me just as happy as he normally is, so I never worry that he will be dirty, upset, traumatized, anxious, or have any other emotional, physical, or mental issues when I pick him up. The staff is incredibly friendly and seem to genuinely enjoy having my dog board with them. They also give him everything he needs - walks, food, playtime - and would give more if needed. Since they are a hospital I know he is in good care not just with boarding needs but should any health issues come up. I have never once had a problem here and they are SO affordable compared to other pet hotels or boarding services or other options. I usually ask for their deluxe run, which should be the nicest boarding option and is still much less money than most other boarding spaces. If I ever know that I need help with overnight stays for my dog they are my first choice. I highly recommend them if you need boarding in the Alexandria area. Read Less

If only my doctor was as good as the doctors my dog gets here.We went there three days in a row because our dog has an affinity for eating toys. Every admin at the front desk was delightful and the care was top notch. Doctors Grimes and Vida for incredible, even coming In on their day off to perform emergency surgery for us.I also wanted to single out one of the assistant's Patrick. He was an amazing comfort to our dog, during the most difficult times of the pre and post surgery. Thank you!This is the place to bring your pets, no question. Read Less

My cat has been coming here for 12 years, before and after the expansion. She receives excellent medical and dental care. She also uses the boarding facility without any complaints. Once she had seizures and the doctor was able to creatively work with me to tailor the treatment to pinpoint the problem. The front desk gets busy early mornings and late afternoon evening. Read Less

I have taken my 2 geriatric dogs to this hospital since we moved here 2 years ago. I also boarded my dogs here which has always been a great experience. Recently, we lost one of my dogs due to illness/age. We had multiple visits at these end of days, and I must say, that Dr. Vida and team took such great care of her. We were given education, treatment options, and choices. This was the dog-love of my life and letting go was not easy. The team treated us with respect and care from beginning to end. Thank you. Read Less

My12 year old cat Tuna was failing rapidly with no detectable cause.  Our DC animal hospital suggested I have his teeth cleaned so I brought him to Dr. Blake Vida.  Dr Vida extracted multiple problem teeth which helped some but Tuna continued to decline.  I was leaving town for 10 days and decided to board Tuna at Hayfield so that he'd have access to urgent care if needed.  Frankly, I wasn't sure Tuna would make it through till my return.  While I was gone, Dr. Vida provided me with ongoing updates on Tuna's status.   I felt he watched over Tuna with the same level of continual care that I would have taken.  Its still unclear what caused Tuna's failing but  Im happy to report he is alive and thriving.  He looks better than he has in years and is once again back to being the pain the neck he's always been.  Thank you Dr. Vida for your care and concern.   Tuna wouldn't have made it without you. Read Less

Worst vet I have ever been to. Dr. Skorup should lose her license. She doesn't care about a person's pet. She is just a used car salesman trying to sell you expensive procedures. She told me my cat had a tumor on his toe and needed surgery. Also that he was anemic and needed $1000 in tests. After she amputated his toe, she told me it was unnecessary, that he was polydactyl and it wasn't a tumor. She new before she did the surgery, but did it anyway. Instead of the $1000 in tests, I wanted to start with the one lab test that would verify if he was really anemic. It came back negative, yet she still wanted to do the other $800 in tests. Why I asked. Her response - well some people just want to know. Know what? The first test said he wasn't anemic, so the other tests would be useless. DO NOT trust your pet to a low life, scumbag like Dr. Skorup. Read Less

Saw they had a good rating on yelp! Dropped dogs off for boarding for couple weeks while I was out of the country. Vet came out and talked to me at drop off. Dogs were very excited when dropped them off. They got a bath before I picked them up. Dogs seemed very happy when I Ickes them up. Both good condition. Will be using them again Read Less

Worst vet I have ever been to. Dr. Skorup should lose her license. She doesn't care about a person's pet. She is just a used car salesman trying to sell you expensive procedures. She told me my cat had a tumor on his toe and needed surgery. Also that he was anemic and needed $1000 in tests. After she amputated his toe, she told me it was unnecessary, that he was polydactyl and it wasn't a tumor. She new before she did the surgery, but did it anyway. Instead of the $1000 in tests, I wanted to start with the one lab test that would verify if he was really anemic. It came back negative, yet she still wanted to do the other $800 in tests. Why I asked. Her response - well some people just want to know. Know what? The first test said he wasn't anemic, so the other tests would be useless. DO NOT trust your pet to a low life, scumbag like Dr. Skorup. Read Less

Dr. Embre is the best! I won't see anyone but her. I ask a ton of questions and she never make me feel rushed or that I am a bother. She does what's best for all 4 of my babies and takes my wallet into consideration. I don't feel at all that she is doing anything unnecessary. She truly cares about the furbabies and their parents. She has been amazing to work with and I highly recommend her!. Read Less

We took our two kitties to the hospital because one of them have been seeing them from the Kings Street Cats.The staff is friendly, and they have provided good service. But hoping before recommending any drugs, they can inform us the cost. Because we ended up coming home with 3 types of medications for $500, because we were asked: "you can try this". Read Less

I took my dog who has a very large cancerous tumor on his leg to get X-rays here before his amputation to make sure the cancer hadnt spread and paid $500...that is fine though a bit pricey...however, when the surgeon who is doing the amputation (out of state, his lifelong vet) requested that they write a prescription for a fetinol patch so that my dog can begin the pain management process before the surgery, they refused. This was not me requesting, my Vet called and spoke with Hayfield and they stubbornly and arrogantly refused. I will not go back here and pets well-being is not their first priority. Read Less

By far and away one of the best vets I've had. The doctors and staff are fantastic and take great care of my pup. The vets and techs spend time with me - it's not a quick meet-and-kick-you-out-the-door type of visit. Everyone is very kind, they have worked with me dealing with pet insurance, new puppy issues, scheduling, always without issue. I have a very large dog and they have just been great with her. I'm so grateful to have not only quality medical care for my pup, but also great people to work with. Read Less

Took my 8 month old dog here to have a scratched nose and red eyes checked out that he's had for a few months.  I called right after they opened and was able to drop my dog off for which I was impressed.  I left two phone numbers to call because one I might not have access to if I was busy at work.  I was told the dog would be available in a couple of hours.So I called at 11:30 am to check on my dog and was told the vet would see him soon.  Later when I had a chance to check my other phone I noticed I had received a voicemail from the vet asking to treat my dog at 9:15 am.  So left 2 phone numbers and only received a call on one of them.  When I did call at 11:30 am I wasn't informed I needed to approve a test for the dog.So at 3:45 pm I was able to go to the animal hospital.  I sat there for 10 mins before I was able to tell them to treat my dog.  One of the 2 people behind the counter was busy, but the other seemed to ignore me.  This was only the beginning of my waiting.  I sat there for another hour and one the of technicians asked me who I was waiting for.  I told them my dogs name and they never returned.  Finally I about 30 mins later I asked someone at the front desk and they returned with my dog about 15 mins later. It appears to me my dog wasn't treated until the last time I asked.  I ended up waiting two hours and no one there seemed to care I was sitting in their office for so long.  In the end I got my dogs nails trimmed and a $12.50 retail bottle of ointment for $166.  Worst part of this 1/2 conditions I brought the dog in for were addressed.  The other being a scratch on his nose received no attention or instructions for care during an all day visit.  Based on the other reviews this might be an ok vet, but the lack of customer service and appreciation for my time makes me not want to recommend or return with my dog to this animal hospital. Read Less

Dr. Ainsworth and Annie and Hillary, along with the front desk staff were incredible. Our two dogs had cancer and one had kidney failure. They were all compassionate and knowledgeable until the end. I can't recommend Hayfield highly enough. Read Less

I love bringing my ddg to HAH. The vets spend time with you and your animal to learn about concerns; they ask questions that will help narrow the scope for diagnosis; they are knowledgeable and experienced; and they are always friendly. The facility is easy to get to and is always clean. As long as I'm in the area I'll never take my dog anywhere else. Read Less

I have been very impressed with Hayfield Animal Hospital, especially Dr. Mertes. As a whole, the staff is very friendly and welcoming. I appreciate the friendliness, attentiveness, and helpfulness from the staff out front. A special shoutout goes to Dr. Mertes though who I feel goes above and beyond her job. She is what I have always wanted from a vet yet could never find until now. I love that she genuinely cares about the animals she sees and she is very knowledgeable. I feel confident having my dogs see her. She takes the time to explain things and is so willing to answer any questions. I have never felt rushed during my appointments. With my situation regarding my move, she took the time to ensure everything was in order for me which was more than I could have asked for but just what I needed. I only wish I had found Dr. Mertes and Hayfield Animal Hospital sooner as I am moving from the area. I highly recommend going there!Read Less

Where to begin. We had two little chihuahuas. One has a bad liver. Dr Bowling and the staff here were incredible. Genuinely cared for our pets and helped us make the best decision for our budget. Even went out of their way to recommend us for treatment at a vet school which was at a better rate. They are by far our favorite vet and as a military family who has always owned dogs, we've had a lot of vets. So very thankful for them. Would HIGHLY recommend this vet! Read Less

I LOVE this place! My dog is my baby and they understand that. Everyone here has been so kind, professional and genuinely caring! I have never wanted to board my dog, but I'm considering this place while I'm away on an upcoming work trip...I know she would be well-cared for here. I can't recommend them enough....FANTASTIC experience, every time I've been here! Read Less

I am one of those "I typically don't write a review" people. But I will for Hayfield. We came from a smaller town in Texas with an amazing, caring vet so our standards were high. Hayfield has met those standards. We have had a good experience taking both our dog and cat there. Our beloved dog was found to have to heart issue and Hayfield was very thorough but could not be sure so they sent us to the proper care facility. Though he didn't make long after that, Hayfield was very kind through the process. When our cat stated having problems a short time later Hayfield stepped up with quick and personal service and has not only taken care of our cats problem but they have had awesome follow up to make sure he is getting better. When he was not improving as expected they were great about getting him on the right track. They didn't try to shove a ton of expensive treatments at us. I understand that they have to pay their bills and yes some of the treatments are expensive but they really worked with me to keep the cost down without making me feel like I was a bad person and trying to kill my cat. Although it is more expensive than it was in Texas I feel like they give personal service and we are not just another number to them. Read Less

I absolutely loved the care my dog received and the love we received when his diagnosis was not good at all. The whole staff was so loving and so helpful during our process of having to put our dog down. And they were loving enough to get a stamp of 3 of his paws before they had to send him off. And then they all wrote a heartfelt letter to us including the paw prints and a seed paper for us to plant. It really brought tears to my eyes the amount of compassion they have. We still miss our baby very much but because of the wonderful staff at Hayfield we were able to put him at rest without feeling guilty. Read Less

We've had generally positive experiences at Hayfield Animal Hospital over the years, though I don't know if we'll return there with our future dog(s). Prior to leaving town for a trip out of town for Easter weekend, I dropped off our 12-year old Labrador retriever, Drake -- who was lively and in excellent health at the time -- on Thursday, 3/24/2016 for a three-day boarding stay in one of their "deluxe" kennels (which included daily walks), with basic instructions that he could be fed once in the morning and once in the evening using their food. I indicated a Monday, 3/28/2016 afternoon pickup for Drake, and left without another thought about his well-being. (Drake had stayed at Hayfield several times over the past five years without issue.) I received a terse call at 8:30 a.m. the next morning (on Friday, 3/25/2016, the morning of my 50th birthday, no less) from a Hayfield Animal Hospital vet that our Lab was in severe pain with a distended abdomen, that his gums were turning blue, with a suspected case of bloat (extremely fatal in large breed dogs), and that the vet was awaiting results of an x-ray. She called me back within minutes to confirm the worst -- our Lab was indeed suffering from bloat, where the stomach is twisted around from a too-fast ingestion of food, water and/or oxygen, cutting off circulation to other organs and causing permanent damage. The vet quickly explained that they could engage in an invasive/exploratory surgery to attempt to diagnose and fix the damage (with a likely long and painful recovery for our dog), or that we could opt for the admittedly more humane route of euthanasia. To say we were shocked was an understatement. It took me only several seconds to realize that the right thing to do was to put poor Drake out of his misery...which is just what I asked the attending vet to do, through a blur of tears and paralyzing grief. My hope for you and for any pet owner is that you NEVER need to make that horrible decision when you're four hours away from your dying pet, and can't physically be there for their final moments, which were full of pain and fear. Call it dramatic if you wish...but I'll be processing that guilt for a very, very long time. I do not know what transpired in the Drake's final 24 hours at Hayfield Animal Hospital, and I'm certainly not implying Drake was mistreated by the staff...but I do wonder about the onset of bloat, and just how long my dog might have agonized/suffered in his condition before it caught a staff member's attention. For my part, I'm also willing to admit that perhaps a kennel stay was just too much excitement and departure from normal routine for our admittedly senior (and occasionally spazzed-out) dog...whose breed. age, physical makeup and mental state (unfortunately) made him a prime candidate for bloat. However, as I mentioned before, Drake had NO issues with previous kennel stays at Hayfield Animal Hospital over the years, and he WAS in excellent health at the time of his death. One gesture of special note -- we received a sympathy card from the Hayfield Animal Hospital staff today in the mail. Many of the staff, including the vet attending Drake in his final hours, left a variety of heartfelt notes in the card, along with two of his paw prints taken after his death...which will remain priceless to us, particularly because we couldn't be present at the time of his passing. This was an extremely kind gesture on the part of the staff, and we appreciate it greatly. In any event, I'm not sure if we'll return to Hayfield Animal Hospital again with our future dogs -- too much bad mojo at this point. But please realize this is a personal feeling, and NOT a wholesale dismissal of Hayfield Animal Hospital's staff -- if you choose to take your pets to this animal hospital, I can heartily recommend Dr. Skorup, who saw Drake several times in recent years, and who is a thorough, efficient and quite caring vet. I will also say that the office staff and all of the vet assistants we've dealt with at Hayfield have ALWAYS been kind and caring. Read Less

This place is expensive and the front desk support can be slow. They are good for those who live close by and do not want to travel a long distance. They have cats available for adoption in the lobby most of the time. I really just use them to pick up food and prescriptions becasue of the proximity to my house. I look for another animal hospital with batter rates when i can. Other then that they do not recomend options that are not needed or to extreme. They are always up front with the cost before they do anything. Read Less

I just brought my 13 week old Golden Retriever to Hayfield Animal Hospital for her second vet appointment with Dr. Mertes this past week. From the moment we walked in the door, the staff at Hayfield was personable, knowledgeable, and extremely professional. I felt welcomed from start to finish; I left knowing my Logan is in good hands at this establishment. Our appointment was with Dr. Mertes and Ms. Hilary Knuth--both of whom provided answers to all of my questions and made us feel like number one priority. I can't say enough about our visit...I know I would be happy to refer anyone to Hayfield! Read Less

We are new to the area and we have had to visit Hayfield a handful of times already. I felt very welcomed by the staff. The veterinarians are very knowledgeable and I feel very comfortable with them taking care of my pups! I definitely recommend this facility! Read Less

The attendants treated my rabbits with kindness and tenderness. One was terminal and the vet recommended the treatment they would use if it was their animal. I was very grateful. I have been there several times and every animal seen gets their utmost care and attention. Read Less