*Please take the time to read this if you're looking for a [new] place to take your pet.*Let me preface this by saying that I am not usually one to write a review about anything. My husband and I are ... Read More
*Please take the time to read this if you're looking for a [new] place to take your pet.*Let me preface this by saying that I am not usually one to write a review about anything. My husband and I are both very laid back and understanding people, but I felt the need to reiterate and reinforce his review of this veterinary hospital.When we got our puppy, this place initially offered decent services for good prices. Last November, our one-year-old retriever fell ill; he stopped eating and he wasn't really acting like himself. They did blood work to see if anything came back abnormal. We were told that they weren't sure why he wasn't eating, but "everything appeared to be fine" and in fact, he was good to undergo surgery (neutering). So, we went forth with the surgery in November 2016. It wasn't until recently, that our dog started displaying signs of lameness and limping -severely at times. When we took him in, Hybla checked his hips and his knees, and then recommended that we see a specialist, since they couldn't really give us an answer. Fast-forward to May 2017.When we arrived, the new vet immediately questioned our dog's blood work from NOVEMEBER. The paperwork that Hybla Valley forwarded over showed our retriever tested positive for Lyme (twice), Anaplasma (once negative, once positive), and Ehrlichia (once positive, once negative). WE WERE NEVER CONTACTED ABOUT THIS AND HIS CONDITION. And for what it's worth, we were never even made aware of a Lyme vaccination. The new veterinary hospital is the one that graciously informed us about the blood work testing positive for Lyme and the other possible tick-borne diseases...6 MONTHS later! Lyme disease can be life threatening and it can cause KIDNEY FAILURE...and somehow this was overlooked? Rightfully so, we were distressed. We left a few well-mannered messages asking to speak to someone regarding the blood work they performed. We were not looking to assign blame; we were looking for essential information regarding his health and well-being. It took us almost a week to get ahold of someone. At first, we needed to speak to so and so. Then, another so and so would call us back. The callbacks never came. So, we politely persisted. I was told that I would receive a call on Monday. It never came. So when I called for the 4th time, a few minutes before closing, they picked up, left me hanging on hold. They hung up at 7:01. I tried calling back immedieatly, but they let it go straight to voicemail. I followed up the next day, and no one was available to talk to me around 11 a.m., so I called back one more time after work. When I finally got ahold of someone, one of the nurses or receptionists told me I was looking for the wrong person (after I was specifically told to ask for this particular person) and then had the audacity to tell me it would be another FEW DAYS before a doctor could talk to me about his blood work and health. I became upset and I said that was unacceptable (rightfully so). This was uncovered in NOVEMBER by them, and it's now the beginning of JUNE. I had called 5 separate times over the span of almost a week. As I tried expressing my genuine concern and frustration on my 5th attempt to reach out, (instead of listening) she spoke over me, and then proceeded to hang up on me. Needless to say, that didn't help.It was very clear they were passing the buck and evading the issue. The whole thing was shady. When the office manager finally called me back (after attempting to gather information), she couldn't tell me anything either - accept for the fact that this should NOT have happened, and more extensive testing SHOULD HAVE been done (like a C6), but they couldn't offer any more than that...It gets better. At the end of the phone call, I was even asked why I needed to speak to the Dr., and if it was because we (my husband and I) wanted to "talk about results" or "move forward" with wanting to "know who dropped the ball?" or "who was at fault?" It was never, "What can we do to help" or "I sincerely apologize for this oversight." I'm sad to say that this place has no professional courtesy, communication, and in this case, care. If I were you, I would look elsewhere. For the sake of your pet(s), please don't make the same mistake we did. Read Less