Everything about this vet is what I was looking for in a vet that was lacking at my old vet (Clocktower Animal Hospital). My aunt who lives in Arlington recommended it to me; she has been taking her d... Read More
Everything about this vet is what I was looking for in a vet that was lacking at my old vet (Clocktower Animal Hospital). My aunt who lives in Arlington recommended it to me; she has been taking her dogs to this vet for close to a decade and swears by them--particularly Dr. Hahn. I thought I would give them a try, even though they are farther than I prefer to go. Totally worth it!This vet is the antithesis to the big, polished, factory-style vets so common to this area (like my previous vet, Clocktower) that are cold, unwelcoming and care first and foremost about turning out pets and services to make the most profit possible. At Northside, if you didn't know it, you would think you were at some small-town, local, corner-side vet where everybody knows everybody and treats their pets like their own--the building is modest and unassuming, the staff remember everybody and their pets and could not be more warm or friendly if they tried, the vets are VERY good, experienced and completely reasonable, and the price is REALISTIC (another rarity in this area). When I come to this vet, I truly get the sense that:-the staff and vets care about my pets (dog and cat)-the staff and vets want to give me reasonable, honest and common-sense advice/treatment as their PRIMARY goal, and not to make money as their primary goal-the staff and vets do not want to rip me off--they keep cost in mind and are sensitive to thatI never feel here like I have to read-between-the-lines and try to figure out when I may be being scammed and when I'm not--I would trust this place with my pets' lives. When I call to make an appointment, they say, "when would you like to bring the baby in?" Other vets I've used act like they are doing YOU a favor by letting you do business with them. This place is the opposite. They also always manage to find an appointment for me reasonably soon after I call instead of putting me on some waiting list for weeks on end, and they will fit you in for emergencies rather than schlepping you onto some emergency clinic and washing their hands of it, or fitting you in but charging you some ridiculous "emergency fee". They spend as much time with you as you need and answer every question you have; you never get rushed out or made to feel like your concerns or requests of explanation are an inconvenience or unimportant. I value the quality of the experience and care I/my pets get at Northside--expertise, time, attentiveness, honesty--over the song and dance you get at other vets (pretty building, shiny and impressive facilities, reviews in magazines, waiting lists for appointments because they are oh-so-popular, etc.) At Northside they treat their customers with respect and decency and in return it seems to me they have VERY loyal customers.I have only been bringing my dog and cat here for a few months, but my aunt has taken 2 dogs here for almost a decade and only had positive things to say...I feel confident I will stay with this vet until I am no longer in the area because I trust them, which is the most important factor to me. Read Less