I first came to NOVA cat clinic to get a second opinion as to why my cat was throwing up so frequently. A previous vet had some ideas, but wasn't able to nail down a problem. Nova cat clinic was able ... Read More
I first came to NOVA cat clinic to get a second opinion as to why my cat was throwing up so frequently. A previous vet had some ideas, but wasn't able to nail down a problem. Nova cat clinic was able to give me a next day appointment, and generally proved easy to schedule with. As many others have said, the building is an old home. There are two parking spots in front, and a lot out back (although, I'm not sure if it's for the clinic or Dharna next door, I parked there anyway and was always fine). Inside, there are a few vet cats that roam around. During my time at Nova cat clinic, overall, I was pleased, but there were a handful of things I didn't love. Mainly: the front desk staff didnt' seem entirely with it. On my first visit, they had never called my old vet for my cat's records like they said they would, so, my first appointment was almost useless. Luckily, they were able to get them while I was still in the appointment. Additionally, when they gave me some liquid meds, they forgot to add in the water and give me a dropper, so I had to go back. The office manager was apologetic, and basically yelled at the staff infront of me, telling them it was "unacceptable" that I had to come back. I did also feel as though I waited a fair while for my appointments. As for the Doctors - I met with Dr. Health. She seemed to know more than other vets I'd been to, perhaps because they focus solely on cats. She seemed to know what my cat likely had almost immediately, which is no small thing. Unfortunately, Dr. Heath is too smart for her own good, and had a lot of difficulties explaining things to me in a way that I (someone with no understanding of science) understood them. I had actually asked her to dumb things down a bit. She certainly tried and was patient with me, but it still didn't quite work. Eventually, I just googled everything she said. Also, Dr. Heath wasn't quite as forthright as some of my past vets about the costs/benefits of certain tests, but she certainly wasn't pushy. One day, I called and my cat really wasn't doing well and I was horrified. Dr. Heath let me come in ASAP to check her out. I really appreciated that. Over the next few days, I called daily, and always got a call back the same day.Unfortunately, my beautiful baby girl didn't make it, and got so sick, I had to put her down. It's been a heartbreaking experience, but, I feel as though Nova Cat Clinic has been very compassionate. The day after, Dr. Heath sent me an e-mail to say how sorry she was for my loss, a week later, I got a card signed by the whole staff, and after that a letter about a donation they had made in my cat's honor. It was a lovely gesture that I appreciated. Nova cat clinic overall had some issues, but, I believe that the vets there are all really smart, and really love cats. Read Less