Bedford Animal Hospital

On Saturday, May 26th, 2018, my boyfriend and I took a stray cat that we are taking care of to the Bedford Animal Hospital for an injured paw. My boyfriend was told that if we arrived by 11:15 am, we would not have to pay the afterhours fee which is around $70.00 additional to the normal vet visit pricing (they close at 12:00 pm on Saturdays and understandably have an afterhours fee). Upon arrival to this vet, we noticed there was a calf laying down in the back of someone's truck, visibly suffering from some form of illness. We asked the owner about the animal and he was unsure what was wrong, but said that he was waiting for the vet. Upon arriving into the vet's office, we were told that we needed to be there by 11:00 am to not pay the afterhours fee, not 11:15 am (which is when we arrived). They had us wait for around 20 minutes while checking to see if they could waive this fee, and in the end, they were not willing the wave the fee in order to help an injured stray animal. While we were there we encountered another displeased customer and another customer whom said he had been waiting since 9:00 am that morning for his dog to be seen! During this time of us waiting I kept looking outside to see if the calf in the truck had been helped yet, and he/she had not. Upon us leaving this vets office (as we were not going to pay an additional fee of that nature when we could go to the Emergency Vet if needed for cheaper), I inquired with the front desk worker if they were going to help the calf outside, and she said that they were waiting for an opening. I let her know that assisting the calf was top priority and we left. My boyfriend and I witnessed a dog being taken back to have its nails clipped before this poor calf was assisted. When we left, the calf was still suffering inside of the back of the owner's truck, who was patiently waiting with his calf friend, trying to keep him comfortable. A company whom truly cares about animals would never allow an animal to suffer for that long, regardless of if other people had appointments first. A suffering animal ALWAYS comes first, and I will not be returning to an office whom does not value an animal's life and quality of life first. A suggestion for this company would be to no longer accept walk ins, and to only accept appointments and emergency walk ins. When you accept any kind of walk in, that is when you begin to become over-crowded and are unable to assist the animals who truly need your assistance, in a timely manner. I am sure there are good vets as a part of this business (as we were dealing with the front staff), but the vets play the most important role in making sure that this business is being run to assist animals in the most humane and fair way. I hope to see changes in this company in the future, for the betterment of ALL animals (suffering and non-suffering), who do not have a voice, but need your help. Read Less

On Saturday, May 26th, 2018, my boyfriend and I took a stray cat that we are taking care of to the Bedford Animal Hospital for an injured paw. My boyfriend was told that if we arrived by 11:15 am, we would not have to pay the afterhours fee which is around $70.00 additional to the normal vet visit pricing (they close at 12:00 pm on Saturdays and understandably have an afterhours fee). Upon arrival to this vet, we noticed there was a calf laying down in the back of someone's truck, visibly suffering from some form of illness. We asked the owner about the animal and he was unsure what was wrong, but said that he was waiting for the vet. Upon arriving into the vet's office, we were told that we needed to be there by 11:00 am to not pay the afterhours fee, not 11:15 am (which is when we arrived). They had us wait for around 20 minutes while checking to see if they could waive this fee, and in the end, they were not willing the wave the fee in order to help an injured stray animal. While we were there we encountered another displeased customer and another customer whom said he had been waiting since 9:00 am that morning for his dog to be seen! During this time of us waiting I kept looking outside to see if the calf in the truck had been helped yet, and he/she had not. Upon us leaving this vets office (as we were not going to pay an additional fee of that nature when we could go to the Emergency Vet if needed for cheaper), I inquired with the front desk worker if they were going to help the calf outside, and she said that they were waiting for an opening. I let her know that assisting the calf was top priority and we left. My boyfriend and I witnessed a dog being taken back to have its nails clipped before this poor calf was assisted. When we left, the calf was still suffering inside of the back of the owner's truck, who was patiently waiting with his calf friend, trying to keep him comfortable. A company whom truly cares about animals would never allow an animal to suffer for that long, regardless of if other people had appointments first. A suffering animal ALWAYS comes first, and I will not be returning to an office whom does not value an animal's life and quality of life first. A suggestion for this company would be to no longer accept walk ins, and to only accept appointments and emergency walk ins. When you accept any kind of walk in, that is when you begin to become over-crowded and are unable to assist the animals who truly need your assistance, in a timely manner. I am sure there are good vets as a part of this business (as we were dealing with the front staff), but the vets play the most important role in making sure that this business is being run to assist animals in the most humane and fair way. I hope to see changes in this company in the future, for the betterment of ALL animals (suffering and non-suffering), who do not have a voice, but need your help. Read Less

Choking horse. Vet had another appt. She came to triage and needed to stay and work on horse. Said Cleared his throat. Had tons of trouble tubing. Didn't listen to our experience with needing to drug him. She left quickly. He started choking again. Could not swallow. Coughing and fluids pouring out of his nose. Took her hours to come back. Could not tube him. I still don't understand why not. Said if he didn't get better would have to send him to hospital to be scoped. Call another vet all the hours we waited for her to come back.  Bedford vet even went back to her office and called from office instead of coming right here. We couldn't get her cell number just to ask questions and send pictures. Telling staff it's a true emergency didn't matter. They just say we will leave her a message. Client there for  12 yrs for small pets.  Never again. Read Less

5++++ I found a poor little tabby kitty hit, curled up on the side of the road Monday bleeding and in shock, I couldn't just leave it and honestly did not expect it to live. Bleeding from rectum and nose and a badly broken leg....I called April and she told me to bring her in, not only did they assess her damages, the treated her, amputated the leg and are now keeping her so they can find her a perfect furever home! I am at a loss for words! I am so grateful to have this practice here in Bedford. They are angels for treating this car so humanely and not just putting an injured "stray" down. My faith in humans has been a little restored today!!! Read Less

Since I was a kid, we have been taking our pets and when I had horses we took them here to. Bedford Animal Hospital is the best, most caring place around. All the vets, staff, especially Mary, I believe there are two Mary's, but this one works in office i believe, in her fifties maybe??? But she is amazing and so caring!! Dr. Adam's is also excellent. Dr. Dawson left, but I liked her also. Although very busy, everyone is caring, compassionate, and professional. Whenever I have had to make that dreaded decision, they are compassionate and understanding. I always get a caring card, which means so much! 10 stars if I could for Bedford Animal Hospital!!!! Read Less

Very chaotic experience. Had an appointment to get blood drawn. It took 2hrs for a 5 minute blood draw. Called ahead of time, twice, about starting a puppy on heartworm meds. Told us we did not need to bring the puppy. When we were there, without the puppy, told us we would need to come back with the puppy to get heartworm meds. Read Less

The staff is amazing. They took us in on their doorstep right after they walked through the doors for the morning for an emergency. Our Boston terrier was not breathing well after a seizure and his tongue was turning purple. They stabilized our Boston and sent us to a specialist. The next day when transporting Our Boston to our regular vet they again took us in with emergency breathing issues. These wonderful people saved our fur baby The knowledge, compassion, expertise, attentive, professionalism, preparedness, friendliness and degree of care given are exceptional. Special thanks to Dr Watkins Our family can not say THANK YOU enough to show our gratitude. After a few days at a 24 hr vet center our pup is home and recovering. Read Less

Wonderful place to take your fur babies. We have been taking our babies there for years. We really think a lot of Dr. Joy Watkins. We really prefer her over the others. Great Doctor and Wonderful person. Not trying to be ugly, just honest. Read Less

Dr. Joy Watson is the best. Very knowledgeable. She did the leg surgery on our Shepard mix and was so caring. She called during surgery to let us know how things were going. She even called after hours to check on her, after she had been home a few days. I wouldn't trust my fur babies to anyone else. Read Less

When my parents moved to Bedford, they made regular visits to BAH with their anxious, elderly dog. It was a rough situation for everyone, as these relative strangers were asked to provide care for a pet whose health was likely never going to improve, and witnessing Bartlet's decline was hard on all of us. With that said, I'm immensely grateful for everything the staff did for him. They provided excellent, compassionate care, improved his quality of life for months, made time for emergency visits in their busy schedule, and showed us nothing but kindness when I went with my mother to request euthanasia and say our goodbyes. It's been almost a year, and when I think of our last moments with our beloved furry family member, I still appreciate their gentleness with Bartlet and the help they gave us more than I can say. Read Less

the best! thank God for Bedford Animal Hospital and Dr. Joy Watkins and many on the staff! first had to call on them in 1989, and, although thru the years, there's been nearly a 100% turnover in doctors and staff, they've always been wondeful! now in our 27th year as clients and too many visits and call triages to count! Read Less

I brought my 10lb Yorkie in to be spayed and the staff touch such great care of her that I wanted to let people know that this is a great place for animals!!! They let me see her and spend time with her after the procedure. Everyone at the Hospital was great and I can't say enough good things about them!!!! Thank you!! Read Less

They helped me with our sick bunny on short notice even though we hadn't been there before, and did everything they could to help calm him (me too) during the exam. So grateful to them for helping us with our pet. Read Less

Vet was extremely passionate and caring towards the animals. "You don't care how much someone knows, until you know how much they care" Dr. Adams was very informative and my German Shepherd puppy loved her. Price was good, looking forward to our next visit. Read Less

have been a client for aprx, 30 years . they have treated every thing from a 10 lb cat , to a 350 lb goat , to a 3000 lb draft horse . they have always shown a level of skill , compassion , and actual love of every creature i have brought to them . my animals are my children and i would not trust thier care to anyone else . i have never met a more decent group of people . thank you for just existing Read Less

This animal hospital is GREAT. They took such loving care of my Martini (TT), when he had bladder stones. Dr. Witt was absolutely wonderful and she understood why I almost cried when I had to leave him overnight. The staff was very professional and caring. Thanks to you all. Read Less

Absolutely LOVE this clinic and all of the staff. Had my dog here last night then had to bring him back emergently for surgery. They're allowing me to make monthly payments. They don't do unnecessary labs or test. They also don't overcharge for anything . You can tell that they love what they do and are not in it for just the money. A few months ado I had to put my15 year old lab down. When I picked up his cremains they had a card, poem and they had made a plaster imprint of his paw. I can't say enough good things about them. LOVE this place. Read Less