Hi,  We were fortunate to get care for our dog Katy at Village Veterinary Clinic over the past 6 years frequently - on average 8 times a year, Katy had allergies and skin infections. During the visits we encountered many wonderful Doctors and veterinary professionals. The care was always compassionate. Because of how sick she was we ended up seeing Dr Kim and Dr Lonam.  Dr Kim suspected lymphoma and went out of her way to get us speedy results.  Not only did that take care of anxiety for us but it meant Katy didn't have to take pills in case it was something else.  The end came just 5 weeks later and Dr Lonam spend much time helping us know what to expect.  He even made himself immediately available to care for Katy when a tumor became large rapidly and it was decided it was her time.  We could'nt be more grateful for the front desk staff,  the great vet techs, and all the support from Ann, too.We love you for all you did for our Katy!!!  Thank you!!! Read Less

I have tried to figure out how to word my review of the Village Vet for several days now. I am still grief stricken, as are the other members of my family, but my friends suggested that I needed to leave my review to spare other families of the same heartache that we are dealing with right now. Just over one week ago, we left my two dogs (a toy yorkie who was 13 years old and a black lab/border collie mix who is about 8 months old) at the Village Vet for boarding while we took our first vacation in several years. I thought that boarding my dogs with their vet would be the safest bet for them. That logic proved to be very wrong. Both dogs weren't thrilled to be left at the vet, but they were fine when they were dropped off last Sunday. On Thursday night (while out of town and no way to return anytime soon) at around 8 pm, we received our first call from the vet. My yorkie was allegedly having difficulty breathing and was huffing. We asked what had happened to her. We were told that the person taking care of the boarded pets had locked her in the back room while feeding the other dogs. My sweet little yorkie had a tendency of barking a lot and having coughing fits after that whenever she would get ignored when her little (but bigger in size) sister was getting fed and she wasn't. We told the people watching her that she just needed to be pet for a little bit and fed so that she'd calm down. At this point, they wouldn't even let us talk to her to try to calm her down ourselves. An hour and a half later, we received another call from them. This time, they told us that they had decided to intubate her because she wasn't breathing easily on her own. When they tried to remove the tube, her air passageway collapsed and she stopped breathing on her own altogether. We were completely shocked by this. She had been fine before. They tried to talk us into agreeing to spend over $6,000 on a procedure to try to help her, which had only the slimmest chance of survival. My fur baby died that night. Everything about this situation is so horrible that even thinking about what happened to my sweet baby makes me cry. She died alone while in their care. She had been checked out by the vet there a few weeks before and even again when she was dropped off for boarding. There was no indication that there was anything wrong with her. When I went to pick up my sweet puppy's body today and my surviving dog, the way that we were treated by the vet and the front desk staff was shameful, to say the least. We waited over 20 minutes before the vet would speak to us about what had happened, because we weren't leaving without an explanation as to why we dropped off two dogs and were going home with one dead puppy and only one living dog. Before the vet would even see us, I had to repeatedly ask the desk staff for both of our dogs medical records. They quickly gave me the records for the dog that was still alive. For my sweet puppy, they had to be asked several times to give me the records. I wanted to read them to see what had happened before the vet would speak to us. It was after the vet was finally with us that the records were finally provided. There was no record for how she had been cared for during the boarding. Because my mother and I were both sobbing loudly in the waiting room while waiting to speak to the vet, we were forced to wait in a room where other patients wouldn't see us crying and ask the reason why. As though we hadn't been insulted and devastated enough, the room that we were "held" in had a horrible picture of a small dog dying while another dog and a cat looked on, with the word "Sympathy" underneath it. I've uploaded a picture of it so that you can see how inappropriate it is for grieving family members to see something like this when they are trying to figure out why their previously fine dog died when they were out of town.The vet finally showed up and showed us x-rays of my poor baby with a large tube shoved down her throat. Instead of x-raying her airway before shoving the tube down her throat to see what the problem was, they waited until after the tube was in to x-ray her. They took x-rays of her airway then collapsing after they slowly removed the large tube.There was no sympathy. No apology. No condolences for the loss of a family member while in their care. Just a shrug and "these things happen" kind of explanation. Oh, and a surprise total bill of over $1,000 for my dead dog. Mind you, that's without agreeing to the over $1,800 that they wanted to cremate my 4.5 lb sweetheart. (It cost less to cremate human family members that recently passed.)My black lab mix is also visibly traumatized. From the second that they brought her out to us, she was jumping on us, trying to leave there, and shaking violently. She was never like that before. She has always been happy, playful, and energetic, with her tail constantly wagging. I don't know what they did to her, but that is not my dog anymore. Read Less