Stopped in to purchase flea meds at Petsmart and needed to weigh my puppy. They moved the scale to where dog has to go into three-sided box and now and you can't read the scale, someone behind counter has to read it. I have two complaints, one my dog did not like to step up to be boxed in, it was scary for him, two not being able to read scale. So, obviously Banfield doesn't want you using scale on your own, I can kinda understand that the way people abuse things, although I don't like it, that's not the big problem. The way it's situated making it scary to a shy dog stinks, whomever came up with this idea does not know much about dogs and shouldn't be making these kinds of changes without a little research. I guess this place is run by people who don't take the time or effort to care one way or another. On a good note, the young lady trying to help me was especially nice that is why I gave an extra star, if I where only rating her she deserves 5 stars. Read Less

Feb 9 2017: My critter just returned from her comprehensive checkup, stem to stern. Yeah she gained 1/2 pound in the last 6 months, and had one other common pet problem. The professionalism (and kindness) of the entire staff was 100 % obvious: Mega was clean and calm. I had opted for the monthly plan and saved a tidy sum on her bloodwork, shots, treatments, any salves or meds, etc. Dr Lewis even included some samples of food to help Mega drop some weight. We lost our other critter 6 months ago... Before leaving, I picked up some supplies and a toy at the Petsmart, wherein Banfield Pet Hospitals are located - brilliant idea. Mega's health care needs were - as always - effectively addressed without incident. I think she's starting to LIKE these visits. What better testament to the great veterinarians at Ches. Sq. location could there be ? This morning, their staff called to follow up on Mega ( sleeping contentedly on a clean pet bed at my feet). She actually woke up to "greet' the staff for a moment, who replied "Hi Mega." As I said, our other critter passed almost 6 months ago, and that's where I took him too -the same Banfield in Chesapeake Square. He was almost 17. He also received the same, exceptional professional attention that seems to be their standard of care. Whether the outcome of professional pet health care is routine, or even when it's their final journey, I am most deeply gratified and grateful to find the highest caliber of veterinary services is here, in the Chesapeake Square Mall ! Thank you to all of you. Forever in my heart, Tuula K Read Less

I called them on a Tuesday with concerns about my puppy and they scheduled me for the Friday that week! They gave me options for the time of visit and were very understanding about our situation. On Friday when I first checked in, they were very friendly to my pup and I only waited maybe 5 minutes for our nurse to come pull us back. She was very sweet and answered all of our questions and addressed all of our concerns. When the doctor came in, she bent down to make our pup feel more comfortable and was very informative with future treatments and such. They made it about our family, which is how it's supposed to be! My first experience there was great! They even accommodated my requests regarding our follow up visit! I will definitely update this if my opinion changes! Read Less

I would give it zero starts if possible. I drive to the one in greenbrier because I can't stand the staff at the Chesapeake square location. They are so rude. And they do need to figure out a way to fit patients in who have emergent needs. I will finish up my contract, and then take my pet some where else. Read Less

Wish I could give 0 stars. Please think twice before you take your pet to this facility. Today I called to see if I should take my dog in for eating something he shouldn't have. I was put on hold and told to call the pet poison control hotline. They wanted $49 to give any advice at all. I called back and was told "that is all we can do and that is standard practice" I reported this to Banfield corporate and they had the same women who told me this that is not what she told me earlier today.Read Less

Do not take your pey here dont get the insurance you will pay 35 dollars a month and if your pet needs to be seen there always booked or to busy. They refered me this morning to The Cove Emergency Vet and they were great . Banfield does not care about your pet and will not see them in a emergency situation. There staff is rude and heartless and once your enrolled in the health insurance plan you can not get out of it. They tried diagnosising my English bull dog over the phone ad having a seizer and it was not and that wad confirmed with the ER dr when she watched the video i took of my dog. I will be following up next week with a new pimary veterinary and we will not be returning to Banfield. Please think twice before taking your pet to Banfield there awful Read Less

I pay for their monthly insurance. Tried to schedule an emergency visit, they are too booked to see me. Tried to schedule an appointment later in the week, they referred me to another vet clinic, not Banfield. Why am I wasting money every month to NOT be seen? Read Less

I hate writing negative reviews but I feel obligated to share my less than satisfying experience.I decided to ignore the already poor reviews posted here and took my new puppy here for her first check-up. Walking in the door I was greeted by a young man working at the counter who was clearly not thrilled to be working. He was not rude, however he was not friendly, welcoming or happy to answer any of my questions. Being hopeful, I stayed for my appointment. The nurse that was assigned to our room was not helpful, professional or knowledgable about dogs, what-so-ever. She actually tried to tell me that the very popular heartworm medication my dog is on, is only for fleas! The vet and I both corrected her. This was after she tried three times to convince me to get my puppy's booster shots early, after telling her that I take her somewhere else for her shots and she has an appointment there next week on the date her shots are due. She also questioned me several times on not signing up for their "Wellness insurance plan." The vet was no better. She half-way answered my questions and was not enthusiastic about my dog or informing me on how to care for my new puppy. The only thing I got out of this visit was learning my puppy's weight at check in. All in all, I will be looking for a new vet. This practice is more interested in up-selling than actually caring for animals, educating owners and providing welcoming customer service. Save yourself the visit! Read Less

We adopted a new puppy & he is 3 different mixes husky, new Finland & basset hound. We had a great experience for his first shots & getting an affordable plan for him. Overall, he was a very happy puppy & the vets & vet technicians loved playing with him. Read Less

I started taking my dog to Banfield when we adopted her a few years ago.  She's a beagle and very friendly.  The staff is always friendly and professional.  They always call and send reminders of upcoming check-ups.  We have adopted a new pet.  She will be definitely visiting Banfield.  I read some of the other reviews.  They were disturbing.  I checked the dates and those reviews were made a few years ago, before we began using Banfield.  Maybe they retrained or hired new staff.  I am not quite sure but I am thankful I have not had such bad experiences from them. Read Less

I got as far as the initial reception desk. They couldn't find my puppy's name and our plan that was purchased but we had yet used.2 young girls were doing the reception and couldn't be less helpful if there was moss growing on them. My purpose was asking a ballpark figure on the cost of spaying my puppy (gave relevant info, age weight, shots). They could not give a price, because they needed info, (?) I asked what they needed to know, AGE, WEIGHT,SHOTS!! I answered again, then they say they can't tell me because...because....because.. I ask if I can even get a ballpark like $5000, they say no, I have to consult with a vet!!! Maddening. Screw it,  Nansemond Vet, SPCA, and numerous others gave me info over the phone, no prob.As far as friendliness the one of the two girls was doing her nails the whole time, the other was trying to rush me out, not even offering the consult until I asked what I needed to get a price!If they're this poor at this low level, there's no way in Haiti they are entrusted with my dogs! No, no, no! Read Less

I'd rather not recount my entire horror story that I had at Banfield with my new puppy, so I will just highlight the overall experience. The reason people get roped into coming to banfield is because they are able to keep costs so low but with that, you have some extremely inexperienced vets and vet techs conducting some serious surgeries on your precious pets. Is that worth it to you? With my second puppy, I opted to enroll her at Banfield because the first puppy had some very costly (to be expected) initial vet bills, with all the booster shots they have to get in the first year. Overall, what a grave mistake doing this was, banfield vets are no more than generalists who misdiagnose all the time and don't have the real knowledge or experience to give you educated information. In my case, they hemmed and hawed about getting my puppy spayed 3 different times (yet it is only covered once so I had to pay for each additional blood work) and they tried to say she had a liver shunt, which she absolutely did not. Bottom line, I had to pay to go to a specialist and conduct all this extra lab work just to find out NOTHING WAS WRONG and the vet kept refusing to do the spay. We were also lied to by the Chief of Staff at the VB location (oh did I mention they required her to spay at a totally different location and when we got there, they had no idea this would happen?) of our puppy's diagnosis. Just a mess. The local branches don't communicate with corporate, the vets are not experienced and act more like nurses not real doctors, and in the end, I would have just paid the extra money to save the stress, headache, and added expenses that probably equaled about the same as going to a traditional vet. I can't imagine a scenario in which banfield would be appropriate for dogs or cats at any age. When they're young they need spayed/nuetered (which I would never do at Banfield) and when they're old they need more personalized, specialized care, which banfield does not do. Save yourself and your pet. Good grief! Read Less