Highlands Veterinary Center

Ava (our Siberian Husky) loves Dr. Springer and the amazing staff at Highlands. He identified immediate and long-term dangers for her in a manner that I could understand and watch for. Additionally, he provided me a treatment plan that made a near-death emergency into a miraculous recovery and his online pharmacy enabled me to the get prescriptions for her through the mail. We're looking forward to introducing Ginger (our yellow lab) to him soon. Thanks again! Read Less

First I would like to state that this was a very sad trip to the vet for myself and my 14 year old dog who’s qualify of life had been low for quite some time so we had decided it was time to put her down. Not an easy decision but Highlands staff was very comforting and sweet. They gave me all the time I needed and were just exceptional. Now fast forward a few days later and I get the most heart felt card, which was very personal with small passages from employees, not just a generic card. They went above and beyond given the situation. I would definitely recommend them for anyone’s pets needs. Read Less

We at Highlands Veterinary Center do our best to make sure all surgeries have the best outcome. No surgery, no matter how routine, is without risk. We inform all of our clients of the risks before hand. When something happens to one of our patients, we are just as devastated as the pet parent. It is particularly distressing to us because we try everything in our power to prevent bad outcomes for all of our patients. There are certain things that are not in our control but we will keep on providing the best care we know how. The vast majority of our clients know that we care. Read Less

Our healthy, energetic 6 ½ month old Papillon puppy died during a routine spaying procedure at this clinic. This was devastating. I know there is some risk for any procedure but the veterinary staff told us there was no additional risk for a small puppy. Now we don’t know what to think. The vet, Dr. Springer, assured us that all correct procedures were followed; however, he and his clinic were not able to keep our healthy puppy alive. We trust the vets to give us professional advice and keep our best friends safe. But the pet owner assumes all the risk for the procedure and still pays for an unsuccessful outcome.We miss our little puppy. Read Less

I have been taking my Yorkie there for over 13 years. They have always fit me in when she is sick. The staff is very friendly and knowledgeable. They listen to what I have to say about her care, as I am trying to go more holistic. She has renal desease, and refuses to eat the KD diet, the doctor suggested to try a senior dog food as it has less protein, fat and phosphates which is taxing on her kidneys. They call and check on her after a sick visit to be sure everything is OK......I highly recommend them, only wish they were a little cheaper. Read Less

Absolutely love this place. I have been taking my Mini Australian Shepherd here since we first got him. Although they can be a little pricey at times they always make sure to give the best service possible. I've used them for wellness, sick visits, medication refills, boarding, and grooming. Definitely recommend them. Read Less

Our beloved Lulu was seen at this location for the last two and a half years. We never had any issues here. Lulu needed a specialty vet and they knew they didn't have the capability so they referred me to The Cove in Suffolk. That was the best recommendation! I know it would be a far drive for most but it would be well worth it! Thank you for everything you did for our fur baby! Read Less

They handled my puppy's first visit very well. Answered all of my questions. They were ready at the appointed time, which was very important. The staff was friendly and very helpful while trying to juggle a puppy and handle the paperwork. Read Less

Everytime we need to be seen for anything we're told we need to get an exam!! Just had an exam in may 2016 go in to get flea meds we're told needs another exam in order to get flea meds because the exam we had 7 months ago was a different exam even though it cost the same and on the receipt it states physical exam. I just called to get an explanation cause when I called to have him seen in may they said they had to do an exam before they could issue antibiotics incase he was sick so we were ok with that now we bring him in for a bordetella vacine and ask about flea prevention and they say we need to give him an exam in order to give him flea prevention!!!! We've been to alot of different vets over the years and have been going her for the past 7 years. It's a shame because now that I look back over the years it used to feel good when I left confident that my dog was healthy and now everytime I go it feels like I'm going to this vet for the first time because it's so impersonal they don't spend anytime with the dog no petting or talking to the dog or any kind of interaction at all! Pretty obvious that greed has taken over another practice... oh well on to the next! They've lost our business & will not refer another person to this practice. Read Less

Just a few minutes from my home. The staff is friendly and helpful. Dr. Sam is thorough and treats your furry friend with compassion. No extra tests that aren't needed. And best of all there was a call the next day to see if my buddy was doing well. Read Less

I took my dog there a few months ago for grooming pick the dog after a few hours went back home, I hold my oh my the neck to take the collard off and there it was a freaking TICK stuck to his neck great job. Don't recommend this place to anyone at all, stay out. Read Less

The nicest staff and great service...they treat your animals the way YOU love them. They are our "other children" and they acknowledge and respect that! Dianne is one of the best groomers who has taken GREAT care of our fur baby and love how soft and beautiful she is when she is done with her and love that she 'dremmels' her toe nails so not to clip them too short and hurt her like they used to at PetSmart! Plus, they take extra special care of Dora until I can pick her up! Read Less

I used a nearby very popular veterinary office for 20 years. It's become so expensive and impersonal that I left last year. Highlands is wonderfully encouraging! My doxie is high maintenance, and everyone at Highlands is helpful and warm, they discuss all of my options and don't rush through our visits. Thank you for giving my faith in humanity back! Read Less

There are no words to explain how wonderful this vet team is. My sweet pup had a freak accident that put her in shock and she was holding on to life by almost nothing. I rushed her here (not even knowing this office but it was just the closest place) and I can now say this will be our forever vet for all my furbabies. She went from the team confirming with us that we would want them to resuscitate her if needed, to bringing my sweet baby home a couple hours later. She still has a long road ahead to recovery, but the team that works here are truly Angels. They called first thing in the morning to check on her and answered every possible question I had. The vet tech Amanda was so wonderful to my sweet girl and to us I cannot thank her enough. They truly did everything they could for Marlee, and saved her life. They are very personable, resepectful, professional, and compassionate. Thank you Highlands Vet! -Whitney, Jeff, and Marlee Read Less

As a last resort,  I found this place to board my dog Max for 11 days because the place I really wanted to take him was booked during the time period my husband and I would be on vacation. Based on their website and reviews, we did not receive exceptional service. And I must say we were truly unhappy and disappointed with the service and very poor communication (mainly from the groomer and how the person in charge handled our concerns). Here is a list some of the things we weren't happy about:*#1- I asked for pictures to see how our dog was doing since this was his first time at the center. Granted I found out that they don't provide that service to put my mind at ease but the fact that no one responded back until I came back to pick up Max was unacceptable.*#2-I wanted my dog groomed while I was away. So, I sent a picture to them. I advised them that I uploaded a picture of how I wanted my dog groomed on their pet portal (not once did I mentioned I emailed them a pic). Which I was told they didn't get the picture. I couldn't understand how they didn't get the picture and when I went to their website, I could see the picture I sent them on the pet portal. Nonetheless, I was told that since they couldn't see the pic, the groomer would call me and I could text her the picture of what I wanted Max to look like. I never received that call. So fast forward, I go to pick up my dog and he has one of  the most unattractive haircuts I have ever seen on him. Of course, I didn't want to pay for the haircut because #1, it wasn't what I asked for. And I was very clear about where the picture could be found of what I did want. Not to mention, the groomer never called me back for me to text her the picture of what I wanted since the vet center claim that they didn't see it. So, I share this with the person overall in charge and all I heard was a ton of excuses. She mentioned several times she would talk to the groomer. Great, but how is that solving my issue. When I clearly communicated what I wanted. It was documented for the groomer to call me and she chose not because she was busy after 11 days of having my dog. WOW!!!! Unacceptable!!!! The person overall in charge also mentioned that she was away on vacation and she normally checks the pet portal and that may play a part as to why no one saw the picture. Unacceptable....someone else should know what you do when you are away. And then, she tried to tell me that it was a new system. Wrong answer!!!! Even if that was true, you can't change the fact that it was documented in the notes for the groomer to call me so I can tell her what I wanted MY money to pay for.  So, at this point I needed to leave so I could go to work. And after hearing those excuses and so much more, she (the person in charge) offered to reduce the grooming cost from $48 to....get this a whopping $35. And the reason for this was because she (the person overall in charge) still needed to pay the groomer who did a lousy job on my dog. Hey, that's not my problem. She (the groomer) didn't think about that when she did a rush job on my dog 1 hour from the time I called to let them know I needed to have my dog by noon today. Just for the simple fact that  all of the communication problems were on their end, she should have waived the entire grooming fee. But she didn't.*#3-I don't believe Max was cared for  properly, which was another reason why I wanted pictures. He ran to the water bowl when he got home. And he ate the food I left him before I went to work and when my husband came home shortly after, he refilled the bowl and Max ate again. So it was like he hadn't had food or water in a few days.My overall experience with this place was so terrible, I just told the person in charge she would never have to worry about us coming there again. And guess what the crazy thing is...they just lost business. I just moved to Chesapeake and was looking for a great vet center and after my boarding experience....well, let's just say...that is NOT going to happen. This really bothers me how it was all handled. I may have to take this further and recoup the rest of the grooming fee. Read Less

They have taken great care of my dogs. I have one with seizures and her seizures have been greatly reduced in amount in severity since her treatment at Highlands. When my one beagle was missing and found, they got her in same day for a health check. Luckily, only problem was down a couple of pounds. Jeanette and Barbara are the best front office vet staff I have come by! My foxhound is quite a handful with her fear of others but have always been accommodating when she has appointments.Read Less

Staff was very friendly, however, the Vet never introduced himself or never offered to shake my hand(first time visit). It was a very cold introduction. I felt very rushed while he was is the room. I was asking questions and after each short answer, he would start to gather his things to leave. Never asked if I had anymore questions. My puppy was dragged to the weigh scale by his collar. It was his first time to the vet and the staff continued to pick him up and get in his face. By the time he was on the table he was shaking. A very, very negative experience for his first time to the vet. No one took the time to make sure he was comfortable before he was examined. Again, they were nice to me, I'm just not sure how equipped they are to handle my animal the correct way. Unfortunately, I'll be finding another vet. Read Less

Absolutely horrible place. I got my dogs teeth cleaned there and somehow they caused a neuro injury to him. He has a fixed and dilated eye and is very confused. They refuse to take any responsibility and even had the nerve to charge me for the visit when I told them something was wrong. Avoid this place if you love your animals. They may have just taken my best friend from me. Read Less

The staff is great and friendly.  Dr. Wayne has always made my pets and myself comfortable.  They take the time to explain everything and work with you to make sure your pets get the care they need.  I've been coming here for 8 years now and couldn't imaging going elsewhere. Read Less

Okay... So the wife and I were in a bind to find a kennel for the holidays. Our dog's regular kennel was booked through the new year so this was our next choice. We book the dates, drop off Molly (our dog), and we head out to see family for the holidays. We just picked her up after 12 days of staying at this "Veterinary" office.... and we have some serious issues with how she was cared for.Molly was covered in dog feces and urine, and was sprayed with a deodorant to try to mask the smell. This was strange to us as we were told she would have ample time out doors to do her business, and Molly has never had an issue with being potty trained. Next, the whole drive home she is panting wildly and she NEVER pants. We take her into the house and she runs to her water bowl and drinks what is left in her water bowl. We refill it. She drinks the whole bowl. We refill it again and she drinks another half of a bowl. It was like she hadnt had water in days. Finally, at around 2am molly jumps out of her bed and vomits a large wad of what appeared to be food. The "food" was still completely solid and at LEAST the size of her whole stomach. Completely undigested and larger than the size of a softball. Molly is a Jack Russell. I dont think she ate that much food.....To keep this short and to keep me from going off too much... this place is dirty, unprofessional, and does not seem to know a thing about pet care.We have NEVER had these issues at her regular kennel (which we wont name to keep this from looking like a competitor leaving a review). Molly will never be returning to this kennel. Read Less

Since moving to Virginia beach 3 years ago we haven't taken my dog to any other veterinarian. The staff here is great and really make sure my dog Ari is comfortable as possible and stress free. They don't try to push any of a particular brand or company product on you. They give everything straight forward and I like that. I keep my dog shots updated regularly and they let me know what is necessarily needed at that particular appointment. I have nothing negative to say about this place and always refer them to all my friends. Read Less

i took my dog to highlands for eye surgery. That was over priced then I had to leave town and decided to board my dogs with them they did not feed my dogs the food I gave them. my dogs were completely dirty with green eye boogers on both from lack of care. worst part they lied about giving them the provided blankets. the blankets were completly clean, my two dogs are very hairy. do not take your dog to this place. Read Less