Took my dog there last year for an emergency. They are very knowledgeable and did figure out what was wrong with her very quickly. They were very rude and had no empathy for what was obviously one of the worst night's of my life. They would not see us without up front payment which wasn't an issue however if they really cared about animals this wouldn't be required. My dog was dying in my arms and all they cared about was money. Sadly this is the closest emergency vet in the area but I recommend going somewhere else if you have the option. Read Less

Caring emergency vet services...were available on the 4th of July when we needed them. Unfortunately they couldn't save our boxer (she lived a long happy life but had cancer). The staff was friendly and compassionate. And sent us a beautiful sympathy card with one of Shadow's pawprints laminated -a beautiful and kind gesture. Read Less

6/28/18 took my little dog "Lulu" in for busters & was asked if I wanted heartworm, Lyme blood work! Extra $ $68. Well yes.. Told by Dr Tucker someone would call me next day (sat) with results..no call back so I called Friday and was told sorry about that but she had Lyme!! Absolutely my head spun around that my baby ment nothing to them, I asked to have Dr Tucker call me, was promised yes! Well 30 min later same lady called me said Dr Tucker would be tied up all day!! Never will take her back!! I fired them!! Don't think for one minute this is OK.. Read Less

The first time we came to the vet here, we took our girl dog, and her puppies. And the vet, Tanya Woloshin the overnight attendant, was rude and told us we were uneducated pet owners who malnourished the dogs (told us to feed her an organic ONLY diet) after she had just had 6 puppies and had uterine discharge. The next time we went was with our new puppy. They tested him for parvo after he had vomited and immediately after they ran a parvo test, he growled at them (avg prob 3 months) and she told us he was aggressive and needed to go to behavioral specialist (they stuck a stick up his rear end.) This time, my dog ingested maximum 5-7 grapes. We called and within 30 minutes they had induced vomiting including a toy mouse ingested 2 days ago. Tanya then stated we would need to put Lux on fluid for 2 days and for a minimum of $700. I called my vet at home for a second opinion, because I love my dog I want what is best for him, but this lady seems to always overcharge and be rude. He stated that my pup did not need this surgery but could use fluid in his backside. I asked Tanya why she felt the two day fluid ordeal was necessary when my doctor at home said with the induced vomiting he should be okay. With this statement she became very aggressive. I moved forward to ask why my puppy was not returned to me when I asked for him and she proceeded to tell me that "this is emergency services and they aren't guaranteed to anyone. you can pay your bill out front it's $174." and slammed the door in my face without giving further instruction from my puppy ingesting a grape or hearing that Lux needed IV fluid.  I am taking my dog to my vet at home where I know FOR SURE we will be taken care of. Beware when taking your animals here y'all.. It just seems to be something shady. Read Less

Completely mislead me and resulted in a bill $150 over what they quoted. I had just brought my other dog there for the same exact issue and for some reason this visit cost twice as much. Despite having the quote in hand, I was told they did not remove the charges and that I could call and speak to a manager on Monday. Absolutely disgraceful. I paid for two additional procedures the vet said he didn't need but thought it would be a good idea. I was a long time customer and I will never go back. Read Less

I brought my dog in after he was hit by a car. Everyone was super. The receptionist greeted us on arrival and got someone to take us to an exam room right away. Dr Shepherd came in very shortly to examine my dog. She explained what was going to happen next. Every step was explained, results reviewed, and an estimate given. A surgical consultation was done for his broken leg. The surgeon kept me informed as to my dogs progress, pre-operative and post-operative. His care has been superior. These veterinarians, and staff have been the best. I highly recommend these guys. I've been kept informed every step of the way. Read Less

Doctors I’ve seen are great! Have been coming here for over a year. Have had very good care for our pets. Our older dog is a diabetic. They have been helpful in allowing me to do glucose testing at home, which has decreased cost. But over all, they are on the pricey side. Read Less

I went in for an emergency visit. They said I would need to possibly stay for observation and they would be right back in to give me the medicine and food. Fast forward an hour and a half. They all are gone. They completely forgot about us. They also forgot to get our medicine and food together. Extremely disappointed, especially since it wasn't until 2 am I could leave and I work at 8. At least the girl who checked me out was really nice.. Read Less

Expensive. Incorrect diagnosis. They do not listen. They do not review records of previous visits. They rush. They make guesses when they really have no clue. I was Charged $400 and the Cost of same procedure elsewhere was $100. I will go to the Vet School from now on.  The vet school  takes time to listen and correctly diagnose. I hope to never step foot or paw in Town and Country again. I do not mind paying for good service, but this place does not give good care. They really do not seem to care about the pet. Read Less

I have been taking my dog Charlie to this clinic since moving to Blacksburg 2 years ago and I absolutely love all of the doctors and staff. Everyone is so kind and knowledgeable, especially Dr. Wally who is our favorite! She is always so patient in explaining everything, recommends the best medicine but works with us to find what works with our budget. Their prices are similar to other clinics in the area. I am surprised by the review below as I have never encountered anything like that at this clinic and have been here many times for both routine and emergency visits. Veterinarians work long, hard hours and don't get paid a lot to do the work they do (not to mention the 8 years of school it takes and the hundreds of thousands in student loans); they do it because they're passionate about helping people and animals. I realize some are better than others but I have never been treated with anything other than kindness and respect by any of the doctors and staff at Town and Country. I have recommended this clinic to my friends with pets and those who have been here had nothing but good things to say about their experience. Highly recommend, and ask for Dr. Wally! Read Less

I took my sweet girl Layla to see Dr. Thomas on 04/10/2018 to get a recheck and bandage change, Layla really loves coming to see the vet. She's always so good when she goes there, I really appreciate the great visit the other day. Read Less

I went to Town & Country this week for a bandage change for my puppies splint, and little Layla loves going in there. She seems to really like Dr. Thomas alot. Layla has been improving each week and the break hasn't slowed her down at all. Thank you Dr. Thomas for the great care on 04/10/2018 Read Less

Horrible...simply put. Emergency care vet "Dr. Wally" was rude and acted like she had better places to be. I would not recommend this vet for a deceased animal, let alone an alive one. The worst vet in the area by far. Not to mention my bill for blood work, IV fluid (my dog wasn't dehydrated anyways, so there was really no need), and some oral charcoal was over $400. Unbelievable. The vet is from New York... that alone should explain everything I encountered. Move back in my opinion. BEWARE- DON'T GO THERE!!!! Read Less

Very compassionate and caring folks. We took our dog Sadie on a Sunday, we were seen at the time of our appointment. The vet was very caring, explained her issue, listened to my questions and gave me understandable answers. She took her time and didn't rush us out. Read Less

The owner/owners of Town and Country are only in it for the money. Of course that is what business is, however, they take it to the extreme and the care is not good. They offer poor service, at an above premium price. I used to take my dog there and board him.  Due to separation anxiety, they prescribed him sedation pills during boarding. I pre-packaged his food with the pills in it because he would eat them willingly without being forced to. They actually still tried to charge me for administering the pills because something about having to "watch" him. Isn't that what I am already paying them to do?  No other place I have boarded him have charged. Also, the last time I boarded him, they called me as soon as he had diarrhea because they felt they needed to treat him immediately (all about the money). I told them he is just anxious and it is nerves. When I picked him up, they brought him out and handed him to me, failing to mention anything about why his nose was rubbed raw. When I called them out on it, the veterinarian said she called it "happy nose". Apparently my dog was so happy he mutilated himself. This never happened at any other boarding place before or after. They then offered to put ointment on it and I agreed. You can guess it, they then charged me for the ointment to treat the wound they allowed to happen. I wrote the owner an email and they never responded. While this happened years ago, I felt it was necessary to allow people to see the type of people who run this place. Read Less

I took my cat to T & C when he became very ill on Christmas.  Although the outcome wasn't what I hoped, the doctor did everything she could to help him.  The staff explained possible costs very clearly and offered me options.  When it became obvious my little one could not be saved, they were all extremely kind to me--and to him.  The only reason for 4 stars instead of 5 is that the procedure was very expensive.  However, I understand that operating a 24-hour emergency service that is even open on Christmas is surely very expensive.  I felt they tried their hardest. Read Less

I've had a terrible experience at this practice. My cat Bonnie, who I adopted from this clinic, has had chronic urinary problems since I got her.  She would often urinate outside of litter boxes and lie on her back with her back legs open as if her belly/bladder was painful. I have done everything in my own power to help her (purchased multiple litter boxes, changed litter brands, bought Feliway plugins and Feliway collars, got extra toys/cat towers/scratching posts, bought a special urinary health diet dry food, increased her water intake with wet food, etc). I've taken her to this practice over 3 times for this same issue. The first time I brought her in, I suspected she had a UTI because her urine had a potent smell and was cloudy. A urinalysis was done and they found that it was a bacterial infection. She was put on antibiotics and the problems went away. The second time I brought her in for the same issue, the veterinarian failed to collect a sterile urine sample but prescribed her antibiotics anyway (because I said they I thought her urine may have blood in it). The urinary problems following both of these visits, where antibiotics were prescribed, stopped. This last time I brought her in, I told the clinic that I suspected a UTI because she was urinating outside of the box and laying on her back again. Once again, they failed to collect a sterile urine sample. Instead of examining her chart and having common sense to deduce she was likely suffering from a UTI, they decide to prescribe her anxiety medication. Prior to this, she was already prescribed a daily dose of TWO anxiety medications by this clinic... Why the hell would you prescribe a third. On top of this, they decided that since they weren't able to get a sterile urine sample to submit for a culture (which is what we talked about), they did a urinalysis from urine on an exam table, which they then concluded from she did not have a UTI. At this particular visit, I spent over $130 (not emergency either) for a visit, a urinalysis which I did not agree to, and EVEN MORE anxiety medication. This was two days ago. Today when I was in my room with Bonnie, she went to urinate in her litter box. I went over to look at her urine while she going and saw blood. This cat has a bacterial infection that could have been taken care of if the veterinarians at Town and Country did a culture like we had agreed upon. Better yet, if you were unable to collect a sterile sample, why not opt to do a cystotomy (or at least suggest it). You knew this cat has had chronic urinary health issues and you concluded that it is all in her head. I am a graduate student and am really breaking the bank to take care of this poor cat. Because you all put it in my head that this cat is crazy and has terrible anxiety, I had decided I could no longer care for her and was in the process of putting her up for adoption, which broke my heart because I love her. I am so annoyed and upset at you all for the lack of care you provided my animal. When I called another animal hospital in the area and explained the situation, they were appalled she was on so much medication for anxiety. They also asked why a culture was never done, which I'm not sure what the answer to that one is. I told you all to do whatever you needed to do to find out what was wrong with her. You completely failed to provide me with answers and made me think this poor animal was mentally unstable. She is in physical pain now because you all failed to do your job. I am so disappointed in this practice and will never recommend them ever again. Read Less

This vet has been around for as long as I've been alive. There are some good things such as 24 hours. But they are soo expensive, especially for quick life and death emergencies. My cat has a blocked urethra, and they wanted 888.25 for 1 day when treatment is typically 3.  So after some talking and seeing what we could. Do on a realistic budget they came down to 612.00 for 24 hours. When I went to pick up my cat, his tail and back. Legs were drenched with urine and blood. They didn't even take time. To. Clean my poor cat up. That's horrible bedside manor. I had to go home and take warm cloths to him to clean him up and try to get rid of some. Of the urine smell. This place only cares about money. I called to complain no. One has called. Me back. This is ridiculous, if u want to. Spend extra money away then this is the place but if you care about yr Pets and are on a budget this is not the place for you. If they can  let my car obviously lay in his own pee for hours on end then what are they doing with your pet??? Read Less

We brought our rescue of 5 years in after she had gotten hit by a car. While very expensive, the care was wonderful and staff was extremely helpful and friendly. Doctors Schmoke and Tucker answered any questions we had and assured us of our dog's wellness whenever we needed to check in. If you have an emergency this is the place to go. Read Less

I took my cat to Town and Country Veterinarian Clinic about a week ago. He had a patch of fur gone with a scabby scaly area on his skin. The vet looked at it and basically said he had no idea what it was. He suggested an antifungal wipe. He also said my cat needed a rabies shot, which I agreed to. He then said he'd meet me out front with the paperwork and medicine. I went to the waiting area and realized that he forgot the rabies shot. I asked the receptionist and she said she would check on it. I then proceeded to wait for an hour. I asked several times without the vet coming out. A technichian finally came, got my cat, gave him the shot, and brought me my paperwork. I was there for a total of about three hours and with the vet for about ten minutes. Since then, my cat has gotten a lot worse. His fur has started coming out in huge patches and has huge scabby places. I'm taking him to another vet in the morning. Read Less

Just moved to the area and of course have to find a new vet for the furr child. Heard good things about this place and wanted to check them out. Met with Dr. Nicholas Canevari, DVM. The doc was great, very nice and informative and made me and Helo feel @ ease. I love the fact they do boarding, grooming and are a 24 hr emergency clinic. That's great, sense we are in the country now and makes us feel better about having help, if and when we need it.Nice staff, clean place and seems to be our one stop shop in all things for the furr baby. Read Less

We've been a customer of T&C for years and have always gotten pretty good care for our pets.  However today was the most horrible experience I have ever had at a veterinary office.  Our 14 year old cat was sick and her health has been declining for the last couple of months.   She couldn't keep food down and had lost about 1/3 of her body weight. Once she started meowing and yowling I decided it was probably time to put our beloved pet down.  I couldn't bear to think about her in pain.   I made an appt and and took her in.  After I waited in the room about 45 minutes the vet came in and tried to get me to spend over $300 for tests.  I declined the testing since I didn't think it was necessary to subject an old sick cat to that  Plus I think that is a lot of money to spend on an older pet.   The vet applied more pressure and kept offering me other tests to perform for lesser amounts until the last one she offered was around $200.  I finally just had to leave and of course there was a $50 fee-that must be the charge to listen to the high pressure sales pitch.   I felt very judged for both asking them to put my pet down and for not spending the money. Anyone who has ever had to put a pet down knows it's one of  the worst things you have to do.  I had always heard others say that T&C is all about getting your money and not about the pet care but I had not experienced it until today.    I will never go back there and would not recommend them to anyone. Read Less

Seem to have very knowledgeable veterinarian's. Friendly staff. Nice, clean facility. Whether your pet has been here before or not, all shots, vaccinations, and such must be up to date in order for the pet to be seen, a little on the pricey side. No public bathroom seen. Read Less

Town and Country Veterinary Clinic has done a great job providing my pup with the treatment that he needs from puppy vaccines to neutering. They have even answered all the questions I have had about giving my pup the best treatment possible. Read Less

I brought my puppy in for grooming and was very impressed. Very clean facility, friendly and knowledgeable staff. Kelly groomed my pup and she did exactly what I was looking for and asked! I also liked that they called my veterinarian to confirm my dog had all of his shots. Read Less

Good range of services available. Being a 24 hour facility is really helpful. Even for scheduling things like night shift teeth cleanings. Vets and staff are consistent, helpful and hard working. At times they have even helped me save money by pointing out cheaper alternatives to getting prescriptions from them. Read Less

The entire staff was compassionate and helpful during an extremely stressful time in which my dog was attacked by another dog. They got her medical attention very quickly and the cost was reasonable. I couldn't have asked for anything more from an emergency vet. Read Less

I got three words for this place-WHAT A JOKE. It's considered an """emergency""" care center. YEAH RIGHT. Waiting for more than two hours and still not receiving anything is not an emergency care center. One couple brought a cat in to be seen and waiting a hour and left. That's about what you have to do with this place. Don't bring you pets here unless you wanna spend you're whole day here. I've been here since 2 pm and its 4:22 pm and still haven't left. TERRIBLE. Read Less

Do not board your dog here. When my wife called to make a 1 night reservation they told her it would be $28.00 dollars to board. Only requirements was proof that your dog was current with bordatella, distemper and rabies shots. Upon arriving to check our dog in it was then that they disclosed that she would also need a flu vaccine and a fecal exam or would not be accepted. So a quoted over the phone price of $28.00 turned out to be $94.00. What a joke. Even our vet back in Fredericksburg said we were ripped off and that was the first time they have ever heard of a place requiring a flu shot and fecal exam prior to boarding your dog. The only reason i gave it 1 star was because zero wasn't an option. Read Less

You will not find a place that cares for your pet more than Town and Country Veterinary Clinic! They have been there for Derby 24/7. Dr. Tucker loves on him and he feels it! Mallory does a beautiful job grooming him and we are very thankful for each and every one that works there! Derby loves to chase skunks and after two different encounters early in the morning, we were told to bring him on in! Thank you Town & Country Veterinary Clinic! Derby loves you and so do we! Read Less

We were referred by our vet to T & C for an emergency that occurred on a Sunday. The staff was exceptional and communication about a serious problem was thorough. The charges were explained up front and some would consider them high but seemed to me to be reasonable given the equipment and expertise necessary to run the tests. Dr. Burdette was on duty and was very caring and compassionate. She also kept our vet informed. He had a fax from her office by the time we got home. Read Less

When we rescued Callie Grace, we both marveled at how calm and chill she was.  She played just enough to be adorable, but otherwise she was a cuddle cat.  What we didn't know was how sick she was with an infection and was full of worms (I think I accidently grabbed a sample of Rawry's stool for the vet for the first check up). On our way to Tenn from Virginia Beach, we stopped over in Floyd and when we woke up, she was shivering violently and limp. We took her to Town & Country Vet in Christiansburg where they gave her a stronger antibiotic and dewormer and a bolus of fluids. I can't remember the vet's name who saw us, but she explained everything she was doing and why.  My fiancé and I have extensive medical issues and doesn't need quite the in depth explanations, but I imagine not everyone has our experience and it was comforting that they'd do that for everyone. Some vets will blind you with a final price without a full explanation of why each procedure is necessary. And now.....We have a brand new cat! She is a flying monkey with the way she jumps from shelf to counter (much to my chagrin, as cats don't get on tables and counters in my house).  This kitten is NOT chill. She is NOT calm.  She has all the energy and liveliness a kitten SHOULD have and I'm grateful for that stop over because I don't think she would have been okay. Thank you, Town & Country. Read Less

This place is amazing! Our one year old Pomeranian ate through a box of chocolates (that was tucked away, mind you)  while I was in the shower. This was at 6AM and our regular vet was not open yet. Because she is such a small dog and had consumed so much I knew she needed treatment right away. A simple Google search led me to this clinic and I'm so very glad it did. The staff truly care about the animals they treat and deliver first class customer service. Based on the treatment we received we made the easy decision to transfer our dog's medical records and Town & Country has been our primary vet ever since. I'm shocked to see the 1 star rating. Their policy is clearly stated not only on their website but at the desk in the office that payment is due at the time of services rendered. This is no different than if a human goes to the doctor. Not sure why this is such a shock... Read Less

They staff is wonderful and the facility is welcoming. I have been in with my dog multiple times for everything from a simple nail trim to routine vaccinations and even an emergency visit. Every single time we were both (my dog and I) treated with respect. They also have a great web portal you have access to 24/7 that keeps track of all your pet's medical history including when your pet is due for new vaccines which I really appreciate. Highly recommend Read Less

We took our mixed breed 3 and a half year old dog Patrick to Town and Country after being informed by another veterinary clinic that he had to have surgery for a torn ACL in his back right leg. We were given no other options. At Town and Country , Dr. Tucker informed us that while the ACL would never grow back Patrick could be helped with surgery or with the use of a leg brace. It was wonderful to be provided with a non invasive less expensive option. Dr. Tucker fitted Patrick for the brace which was made by Ortho Pets in Colorado. The brace arrived within two weeks of the fitting. In a short period of time we learn the proper way to put the brace on Patrick each morning. He is doing just fine and in fact he took to the brace right away and is now his happy self. Patrick is no longer in pain. Thank you so much Dr. Tucker! We look forward to having our pets taken care of at Town and Country Veterinary Clinic with the knowledge that the clinic considers the welfare of our pets when recommending treatments. Kathie and Bill Conaway Read Less

Everyone at Town and Country Vet is very nice and is willing to help you. They enjoy seeing each and every animal that comes through the doors. I have two yorkies and they don't mind going to see the vet doctor, in fact they enjoy it. Thanks Town and Country. On 2-11-16 I had to take Gracie to Town and Country Vet. Dr. Burdette saw Gracie concerning her eye. Dr. Burdette prescribed drops and wanted to re-check her on 2-14-16. Dr. Burdette is very concern about her patients. My wait time was very short. Thanks to Dr. Burdette and Town and Country. On 05-11-2016 took Gracie to Town and Country Vet for Dr, Burdette to check the pressure in Gracie's eyes. Gracie got an excellent report, still putting three different drops in her eyes two and three times a day. Dr. Burdette is really concerned about her patients. Everyone was so nice and helpful today. Thanks Town and Country. A big "Thank You" to Kaithlynn - it was so good to see you. Read Less

My dog went in for a bath came out without balls... Just kidding. Good humor right? Not as good as trying to speak with the owner of this place good luck she's protected by the town and country mafia they will not let you address an issue with the owner because they fear her tyranny this includes lying and trying to deceive you into leaving the establishment. Read Less

Went in on Friday morning to get an estimate regarding minor surgery on one of my dogs.  Filled out all the paperwork and the receptionist said that a Doctor would have to prepare the estimate and that they would email me the estimate that evening.  It is now Sunday and not a word.  Either a) too busy b) so high they don't make estimates c) don't want the business.Think I'll look elsewhere.  I only have 3 dogs so they won't miss too much business. Read Less

Finding a vet that sees ferrets is a very difficult task. After calling yesterday for an appointment, we were told we would be seen today! Which was super quick! We were greeted with smiles, and asked how we were. They were very gentle with my ferret (he's older). The doctor had a good idea of what was wrong after us describing what had be going on. After maybe 15 minutes, she had an answer, done tests, and gave us his medication! Best vet that I've ever been to! Very reasonably priced! They were all so kind and gentle! I couldn't thank each and every one of them more for helping me find out what was going on! This is my go-to vet for sure! They were such great people! Very caring! I recommend this vet to anyone and everyone!Read Less

When I called to setup a 1st appt. with Town and Country Vet I made sure to explain my dog was a pit/lab mix that can over power me at times since he weighs more than half what I do. I specifically asked that my appt. time not be during busy hrs. The receptionist advised me that they would be happy to setup a time when only one other person was being seen and they would help as soon as I got in the door to put my pup directly into an exam room. I also stated I was on a very strict budget and there had been previous owners so to make sure to call me. We talked about the main reason for my visit was that Gus had a rash that looked a lot like ringworm and I needed it looked at. Fast forward to my visit...I call again a few minutes before, even before I get out of the car, to let them know I was coming in and I would need help. They said that was fine and they would be ready when I walked in. I walk in to T&C and there are 4 other couples with dogs standing around. Gus starts to jump and I have an extremely hard time holding him back. I look for the person who is supposed to help me and there is no one there. Everyone is looking at me trying to control my dog who is doing his best to get to the other dogs (remember he potentially has ring worm and could easily give it to other dogs and T&C knows this). I have to tell the receptionist who just kept looking at me after a few minutes that I need to get into a room now! She is with someone else so she acts disgusted that I would interrupt her to ask for a room. Keep in mind i'm trying to be very polite. At this point i'm very frustrated. I know i've been lied to but I figure mistakes happen. Once I am seen by the Vet (which I felt like I waited for 10mins.) I tell the Vet that Gus has already had his flea and tick med. She looks at his rash and says she will take some hairs from the infected area and will get them tested and then will call me with the results. She also said that he will get a heart worm test. When we discussed pricing on the phone I was told the exam would be $50. and the heart worm test is about $40. I then ask the Vet if she can make sure the way out is clear. My boyfriend was on his way to help me get the dog out to the car since coming in to the vet was such a disaster. She said that the way out was and would be clear for me to leave. I wait a few more mins. and Gus starts to sniff at the door and bark. My boyfriend calls me and said that there was a dog sitting up against the door on the other side. So much for the way being "clear." He has to ask the owner himself if they wouldn't mind moving so we can go. He finally gets the dog to the car and I go to pay. My bill is $235! They gave me Bravecto, wipes, and ear solution. They charged me for the heart worm test and the $50.00 exam. So much for $90. I pay it and then leave.That night my boyfriend gives Gus his medicine. I start to read over the instructions and I realize that Bravecto is a flea and tick med. I realize by reading the pamphlet that if given extra doses of Bravecto your dog can suffer from liver problems or death. Im furious that they knowingly gave him double doses. I call and am told that Bravecto is also known to help with dry skin problems. I decide then to call other vets. I call around and am told over and over again that Bravecto is not for skin problems but is what it says a flea and tick med. In the mean time my boyfriend gets a voicemail (not me like I asked) stating if I wanted the results for his rash I would have to pay another $50. for an exam. I call again and this time I start from the very beginning with all the problems I've had. I ask why they decided to make me pay for Bravecto when I didn't need it. The lady says exactly, "there is another nurse here who experimented giving their dog Bravecto for dry skin so we thought it might help for your dog." She then states that they actually hadn't received the test results back. This receptionist admitted they knowingly experimented with meds on my dog and then charged me for the meds. No apology, No refund! DO NOT GO HERE PLEASE!Read Less

Town & Country Vet Clinic is a beautiful facility. The staff were friendly, helpful, professional, sympathetic, and compassionate. I was there after 10 pm on a Sunday night. Dr. Wally and her staff provided excellent care for my dogs. Dr. Wally gave her honest insight and advice regarding the care of our pets and supported our decisions. I had a great experience considering I was there under incredibly traumatic circumstances. I highly recommend this clinic for emergency veterinary care. I am shocked to see a one star rating for this wonderful clinic. All I can say is that payment is expected when services are rendered as their payment policies agreement states. The form is available on their website. This policy is standard in the veterinary healthcare industry. Emergency veterinary care can be expensive and the staff will gladly discuss costs with you over the phone before you even go to the clinic and staff are available 24 hours a day. Read Less

My son took his dog there for a growth on his foot. Dr. Deb Tucker told him 5 things it could possibly be all of which were very serious. She advised against a biopsy and recommended surgery. $1200 later the pathology returned as an ingrown hair. I wrote a letter on his behalf requesting a refund of half his money. We never received a response. I have numerous friends who are faculty at the vet school she attended. They all agree her handling of this situation was completely unethical. Read Less

I am the CEO of a national non profit dog rescue.  This facility ordered over $600.00 worth of procedures that one of my foster dogs did not need.  The Vet, Dr. Wolly admitted to her mistake and advised of a refund, but it has been 3 months and I am still waiting.  Imagine ripping off a non profit dog rescue?  Who does that? Read Less

I hate this place so much I still get mad about it 2 1/2 years later. I took my dog there because he couldn't pass any urine and they refused to treat him until I payed my bill. All they care about is money and show no compassion for the animals. Read Less