You could not pay me to bring my dog to this vet again!! Both, the nurse and vet were rude and would not answer my questions. They switch the diagnosis twice and neither diagnosis was close in nature. I am not going to give my pet medication without knowing what it is. When I asked the nurse about one of the medications, she didn’t know what it was or used for and went to ask the vet. When she came back, she advised me that everything I need is at the front desk. I asked again about the medication. Her response “do you not want it, do you want me to take it off”. I said “no I want an answer”. She walked out of the room. The vet came in and began to explain why they didn’t do an oral test. Are you kidding me?? My take - they weren’t quite sure what the diagnose was so guessed and prescribed something they felt would maybe work but didn’t expect I would question it. Never again!! Read Less

When you go to the vet with your dog in pain you do not expect to have a rude, snarky and uncaring vet treat her. I've been going there years and while not fantastic it's been fine. I hope the vets diagnosis is correct, and maybe she was having a bad day but I won't be back, there are to many other clinics that are trustworthy caring and professional with more qualified staff. Read Less

My dog was in pain and I was upset and immediately the dr said, first thing her nails are to long and she's to heavy. Since I have been going there for years they were well aware of her weight which has been within that range always. A healthy weight. The dr was very rude, uncaring and put my dog thru unnecessary pain. Hopefully her diagnosis was correct but I will not be back. My family member had a bad experience there but I was still loyal until today when I see how they really are. Read Less

I'm just frustrated with this clinic! I'm just now checking reviews because my daughter had recommended this clinic because she had taken her puppy there 3 years ago, but hadn't taken him back since ! So a couple of months ago I decided to take him back for a checkup and get his shots caught up.The dog was healthy up to that point,now it's a constant thing with infections,antibiotics & prescriptions ! Now the vet is trying to convince me that the dog has allergies & will have to take an expensive medication for the rest of his life costing me $59.00and $9.99 for the heartworm pill on a monthly basis ! I can't afford that! I'm going to have to get a 2nd opinion,the dog was healthy before I took him back to academy! This has cost me about $400.00 over 3 months and this is making me feel like a sucker for a scam ! "I just need someone to assure me that I'm not a sucker in this case" Read Less

Took our AKC pup in for a puppy check up.. You didn't tell us he had an abcess in his scrotal area that we had to show you after the exam...And then we find out 4 weeks later at another vet he only had one testicle.. Really you guys didn't even exam him throughout..glance charge Keep it moving !!!!..not a place for a family member !!! Read Less

I've been coming (along my family) to Academy for 20 years now and have always been MORE than pleased. The owners, Vets and staff are AMAZING!! They have such reasonable prices and the whole staff TRULY CARES about you and your pet! It is such a friendly atmosphere and after a short time, you'll consider everyone there "a part of your family" too! Debbie, Chuck, DJ, Tami, JJ & everyone working in the front make just stopping in for medicine refills such a pleasant experience. Dr. Mead is superb as is Dr. Irving and I wouldn't trust my pet's care in anyone but their hands!! The techs are spectacular too. You won't find a better Veterinary clinic!! Thank you for ALL at Academy for your superior care of my animals! Kristi BurtonRead Less

Used to love this place when Mason Jones was still working. I went a few days ago for my dog because he was sick and left without a clue to what was wrong with him and spent lots of money.. they also charged for for two xrays instead of just one. I had to go back in and get my money back. The nurse was rude and the doctor was to. Not using this place again. Ill take my pets elsewhere Read Less

I appreciate all the staff did for my boy , koi was a sweet , loving dog and did not deserve what happen to him. The staff at Dogwood Veteran hospital, took really good care of my baby. The next day I brought koi into Academy to see his veteran he had to have extensive surgery to repair the damage done by the other dog. Unfortunately koi had loss to much blood, and badly damaged liver, and a punctured lung, in the mist of surgery, koi stopped breathing? They did CPR but was unsuccessful to revive him. My boy is in no more pain . Thank you once again to the staff.. I really appreciate everything Academy and the staff there, to " take care of my other babies Mocha and Salem. Read Less

I switch 2 Academy Veterinary Clinic because it's closer to my house the staff is friendly and informative and I love the fact that you don't need an appointment when I called one day someone said pets don't get sick by an appointment and that's so true. One of my fur babies recently had dental sugery there and their did an excellent job ! I think it would be nice to receive a call after your pet has sugery . Read Less

Took a newly adopted puppy in today for a check-up. Good thing I came to Academy Vet. The staff was friendly and helpful. Poor pup was not doing well, maybe even close to death. Now the pup has a special diet and medications that should lead to a full recovery if he shows improvement. He still has no name, maybe I will name in some way after Academy vet. Thanks for all the help today! Read Less

I love Academy. The take excellent care of my Pomeranians!! And .. They went beyond the call of duty Whalen we rescued a puppy but were unable to keep him. Checked him out. Kept him overnight. The compassion and service was highly commendable.!! Read Less

Very attentive staff, compassionate and helpful. Knew how to treat a family with a dying dog. Even took the time to wait for other family members to show up so they could say their goodbyes. Prices are reasonable and the staff cut their lunch break early to help us. Read Less

We recently switched to Academy and have been extremely satisfied with the care for both of our dogs. Our fur babies are usually very nervous and skeptic about vets but both of them calmed down very quickly after being seen by the vet and the technicians. This speaks volumes by itself! But The staff there are also very considerate about the cost of vet care and I like that they develop a plan based on our budget that is still very thorough and concise. It is obvious that they care and are compassionate about the animals but they also see the bigger picture as well. Thank you to all the staff at Academy for all you have done for our Roxy and Daisy MaeRead Less

I love the office staff. The vet was horrible. Hated her. Wasn't Dr Mead but the other lady she tried to up sell me giving me an estimate of $800 and that wouldn't even guarantee the diagnosis of my dog. She can shove it. I won't go to her again but will go to the clinic but will be specific on who I see. Read Less

This vets office has been my vets since i was a teenager. Over 40 yrs. My grandma used to see dr. Jones as i did also until he unfortunately retired. He deserved it. He was an amazing vet as are drs Meade and dr.Lyons. i will always recommend academy veternary clinic. Read Less

I have not one complaint. They've taken care of my doggy babies so well. They took care of my Bella Donna all her life but especially in her last years with dignity and love and made her passing much easier on us. Recently my Amos was diagnosed with diabetes and has gone blind. All last week he suffered seizures and his levels were off. Dr. Mead and the staff have been taking care of him as if he were their own. I love the vets and everyone that works there for being so great to my furry babies. Thank you from the bottom of my and my husband's hearts. We truly appreciate you. Read Less

ive never been displeased with Academy... from long ago until just now. Management has changed, Vets have changed but things still putter along. --- Normally if my family has a situation i am the one to deliver the patient, I am writing to speak to yesterday's experience. I was babysitting my new grand daughter away from the house. We have been adopted by this year old black kitty... he stole my cats food and tried his best to be one of the family (outside animals have we) he befriended my dog, played with us all, took walks and such. THEN he went missing for a little, and upon his return he acted strange. My wife had become attached to this new yard critter and worried for him, she went out in the middle of the night to get special dishes and a carrier to care for him, but he disappeared again... THEN while i was babysitting Friday my wife noticed upon his return that he was badly injured (we didntt touch this cat much, had NOT adopted him, my cat dosent need attention too much and the new cat was just a squatter.) my wife in her concern convinced the injured cat into that carrier and carried the cat to Academy... it was Friday PM and became near closing, the staff was wonderful, VERY caring with the injured cat and VERY patient with my distraught wife. They all went the etra mile Friday evening and now we are on "Cat Watch" as this animal recovers from EXTENSIVE wound surgery and diagnosis. The cat knows it is loved and my wife hopes it survives and I thought this service was expemplary... Thanks folks!Read Less

Top notch Docs who really care about you and your pet and take the time needed to listen. Very friendly and very much animal lovers. They go out of there way for their customers and their furry needs. From the receptionist to the vet techs, to the Vets them self to the checkout process perfect. They are NOT looking to have you empty your wallet there with their hands dipping into it for an expensive. Very good and affordable rates. I would highly recommend. Read Less

These people KILLED my dog. My dog began getting dizzy and would fall down in September of 2009. She got to the point where she couldn't eat real dog food, we had to feed her baby food. We visited this vet at LEAST once a week, for them to give her check up after check up, only to say "come back if she gets worse" well she did. In January of 2010, she collapsed and blood was pouring out of the side of her mouth that she couldn't eat out of. We rushed her to the emergency vet, we had given up all hope. After running a couple of tests, the people at the emergency vet determined that her condition had developed from a MINOR EAR INFECTION. YES, this vet can not even determine a minor ear infection. Had he looked in her ear, she would never have died. RIP to the dog who was my moms crying shoulder through her divorce, my first puppy, my everything. We love you Jessie girl. Let this be a lesson to all. Don't bring your dog here for anything other than a shot. You don't want to lose your best friend like my family did.Read Less

My mother recently called this office because our dogs ear was bleeding from the inside, and they have been our vet for many years. We have never given them any problem and have always paid our bills. However, we did not have the full amount needed to cover a office visit. We asked if our dog should be seen and they said "Yes". We asked for a grace in coming though we could not pay. My mom offered to pay a portion of the visit and the balance within two weeks. They called back and she was told the office manager said they would not see our dog unless we could pay the full amount of the office visit and whatever might be needed from the visit itself. "Too many people have taken advantage of us" was the retort. I realize doctors are often taken advantage of, but not everyone does this and we have a history with them for many years and we have never asked for help-our bills have always been paid. No mercy was granted, and my pet has a bleeding inside her ear. There are no emergency room options for pets and owners who cannot pay that I know of. If there is, please post it! We will look for a new vet. I wanted to get this information out. We used to feel content with this office when Dr. Mason Jones was the full time vet. Since he has either retired, or sold out, or expanded...not really sure, they have become a smooth money making machine. You are charged for every little thing, even your prescriptions if you need one and go in and are even current in your visits and bill is paid up. Try them out...you will see. You will not find any compassion or friendliness at the front desk either. It is clear that compassion love of animals is not their priority now, they are clearly just a business. That is a change from what they used to be.Read Less

Dr. Jones is not there any more. I have my pets in there weekly or bi-weekly (as I have 7)and I have not seen him in over a year. There are three female vets there. They bend over backwards to do what they can when they can. They will even refer a speciality vet when they can not find the problem but they will also let you know these specialized vets are VERY Expensive. Hard working people who will do their best for you and try to make things right is their is an error on their part (gave me free flea prentative when they forgot to incluse one in my order and I had to return to pick it up)! If I were not happy I would not continue to return with all seven of my animals. They are reasonable in price compared to other vets too! Read Less

I can't say enough good things about this place. They truly do care about the animals, and the prices are reasonable. The staff knows you and your pets by name, the vets are great, and they have reasonable hours with walk-ins during the day and appointments in the evening. Read Less

i have taken my pets to academy vet and once i had a newborn pup that was not doing well , it was stuck in birth canal  i had to revive the pup and it was too weak to nurse the doctor re hydrated the pup and gave me instructions on tubing the pup if needed so it wouldn't aspirate on the milk but also told me to keep trying to get pup to suckle he was very informative and two years later the pup or shall i say dog is doing fine, its all due to the excellent care i got, they genuinely care about animals and the fees are reasonable Read Less

Dr. Mason had been my vet for 32 years. Both he and his assistant, Deborah Jenkins were the best around. The news I received was not always what I had hoped, but it was honest and fair. He had a special attachment with his "clientele." Unfortunately, Dr. Mason has retired and new vets have taken over the practice.  Today I had an emergency situation with my 15 year old cat. Upon coming home from work, I found the cat in distress as he could not breathe. I knew that our time with Tiger was limited given his frail body and age so I immediately called with his symptoms and asked if I arrived by closing if the cat could be seen. it is a 30 minute drive to the office which resulted in me arriving a few minutes before closing. The staff greeted me and made immediate preparations for my cat to be seen as it was obvious that he was in distress and pain. The new vet upon entering the reception area, took a look at my pet and announced that it was something she did not have time for that day as it would take 3 hours to examine him. I attempted to bring up the topic of putting him down given his age and rapid regression in health, but she did not even want to hear anything I had to say, again reiterating that she didn't have the time. She handed me a card to an emergency vet. When I told her I called prior to coming with the cat's symptoms and was informed that it was okay if I was in before the doors were locked, she questioned where I lived and glanced at the clock. Upon telling her my residence, she asked why I don't use a vet closer to my home and off of Courthouse Road. I am a medical professional who loves what I do. I am very cognizant of time, but try to accommodate my patients if at all possible and definitely if I tell them to come in. Emergencies come up. I was able to find a vet in Chester who may not be as inexpensive as Dr. Jones had been, but who was willing to take the time to examine my cat. Unfortunately things did not end as I had hoped with my pet, but at least I have a vet who is human, particularly at a difficult time. Rest in Peace Tiger. I miss you. Read Less

Update on Saturday, February 4 2012:  Upon review of shot records they provided to me, I just realized that this veterinary clinic gave my dog a vaccine that had been expired for almost one year.  I have already inquired with the vaccine manufacture and complained to the Virginia Board of Veterinary Medicine.  Don't let this happen to you!Here's my review posted earlier the same day:Yesterday, I had the unfortunate experience of sitting through a 20-minute lecture on the benefits of one specific brand of dog food by the new veterinarian at Academy Veterinary Clinic.  I sincerely feel that she simply enjoys hearing herself talk; as at no point did she even take a breath or give me the opportunity to acknowledge her, ask a question, or explain my dog's history.  Upon recommendation of a neighboring resident, I visited here for a dog exam and series of shots.  This vet's self-introduction and mind-numbing chatter lasted much longer than her 2-minute so-called exam of my dog.  Three serious questions posed by me, only in interruption of stories about her sister or the state of Georgia from where she relocated two weeks ago, were completely disregarded, and she neglected to give my dog two shots (Bordatella and K9 Influenza) that I requested twice.  A request for a recommendation of a local K9 orthopedic was ignored.The price was right-$130.00 for everything, but her complete disregard for my questions, my dog's well being, and her pushy sales tactics for one brand of dog food will lead me to seek future veterinary care elsewhere. Read Less

This is a great vet.  Run by Dr. Jones- he is the only vet, while there are many techs that can help as well.  Very "down to the point".. he's not going to give you a lot of fluff, and talk baby talk to your animals... he gets to the point, doesnt waste time or money, which makes everyone happy.  Be prepared tho- they dont have appointments- you go in during open office hours, and sign in and wait -  sometimes it's quick, sometimes it could be an hour or two..but it's worth it.  Just bring a book.  :) Read Less