All about the money! New to the area, I needed a vet to look at my cat who has a 7-year history with hairballs. My concern was she was having trouble passing one and the Laxatone wasn't working. We'd walked this road before. The vet came into the exam room, asked questions and poked around my cat, then left the room to "develop a plan." The tech came back in with a laundry list of things - blood work, x-rays, probiotics, etc. - that would cost a little over $700. I asked what did the Dr. think was wrong with my cat and the tech had no idea. When she came back from asking the Dr., she said the symptoms were so vague, my cat could really have anything, which is why there were so many things listed on the sheet as recommendations. When I said I wasn't going to pay $700 to have it all done, she said that's why they were itemized - I could pick and choose what I wanted them to do. I said the vet has the degree, not me, so I'd like her input. The vet came into the room with a nasty attitude, defending her "recommendations," never once stating a probable cause for my cat's symptoms, and defending the exorbitant cost of items on the list. Thankfully I had printed a coupon for a free exam because there was no way I was going to pay for that absurdity. Took my cat elsewhere; she was given fluids, anti-nausea meds, and an appetite stimulant. Back up and running. Will NEVER recommend VCA to anyone. Read Less

Save money go to a vet hospital. Kind staff they should discipline vet for being uneducated in the care of animals. My pom acks like something is struck in her throat. What she told me you can find via a quick internet search. They didn't take her temp. She didn't even look down her throat until I mentioned it & then looked no more then I could have nothing to depress her tongue. I asked about if she could use something to look down there & she gave quick response needed a specialist to sedat for that. I noticed unusual bad breath she diagnosed plague without even looking in her mouth. Assistant came in with $600 care of plague removal sedation xray & reading of xray. The xray isn't going to show if its trachea or weather what's in her is soft or hard so why take it. I got nothing for my $50. She should have shown more concern & sedated & looked down my pets throat. If all she can do is give me info I can get off internet or take xray that only give partial results what good is she. A vet should be be able to have ways to tell things without using expensive useless machines. After reading this the vet might learn to act real concerned so you'll doal out the $ for unnecessary things. Use your common sense & take time to think. I will call around Monday for an old fashioned vet. Who does care. Read Less

Avoid this "chain" Vet clinic at all costs. Although the Vets seem to care about your pet(s) and are competent, the overall service and staff competencies are horrible. Their facilities are not connected as advertised. Their Care Club does not transfer from facility to facility as advertised. Twice in six months medications have been mislabeled. Bottom line is find a local Vet and avoid the big chain. Read Less

Friendly service, have worked really well around my last minute erratic scheduling to accommodate my pet. Products are pricey, but also good quality; I trust their recommendations, though I can't always afford to follow them 100%! Read Less

VCA Colonial Heights is our preferred vet when in town; this is our second return to the area over a 10-15 year period, with an absolute ZOO of cats and dogs over that time. (I believe we've brought no less than ten different animals to them over time.) VCA has higher prices on some things, but considering the level of care/quality care the doctors give our pets, we willingly pay the charges within reason -- you get what you pay for, and we believe VCA Colonial Heights charges for the quality given. I'm not always happy with the supporting staff's efficiencies, but the team works together to make it all happen, and happen on a timely basis. We hardly ever have to wait unreasonable time periods for service or feedback, and the clinic provides honest followup (not just a call to us to say they've done it.) I've received calls on the problem care of our pets as late as 10pm, because the doctor is still working on our pet's problem until she gets an answer, and can reach us to share that answer as well as her advice. I find the doctors give sound advice, and are more interested in the health and well being of the animals, as well as feedback from owners, rather than how much money they can extort from worried pet owners. You get what you pay for here. Read Less

I would like to thank VCA animal care for the wonderful service I received from them. I booked my dog Ginger for Doggy day care last minute,due to my daughter's military graduation.Robin easily expidited Ginger paper work for the day of our arrival ..Robin and the rest of the staff at VCA,were very professional,courteous and best of all Ginger had a great time at day care. I was pleasantly surprised that VCA center was very clean and smelled of fresh scented candles.I wish that there was VCA near my home town. Thanks again Read Less

Dr Brown is absolutely incredible! She was caring and professional during one of my cat's last illness and ultimate death. She even stayed several hours after closing to ensure he was comfortable and had every possible opportunity for recovery. She is still caring for my other cat (16 years old) and continues to give that valued member of our family the very best care. I can't say enough good about this wonderful veteranarian...Dr Brown is the best! Read Less